Write a minimum 900-word (without the cover page) reflective journal entry on this assigned article in Microsoft Word  using the advice provided by Elizabeth Powell in her article “Writing to Reflect: Mindful Leadership in the Face of Change” 

  Note:
** make sure to discuss and reflect on key points fully **
Read the following article: McFerren, Brent; Sarah G. Moore, Grant Packard, How Should Companies Talk To Customers Online, MITSloan Management Review, 2018