. While Blockbuster has
closed hundreds of stores and is likely to file for bankruptcy, Netflix
expanded its customer base to over 13 million.

ANS:

2. Factors external to the organizations have
been primarily the focus of management as a discipline.

ANS:

3. The general environment and the task
environment are the two layers of an organization’s external environment.

ANS:

4. The outer layer, the general environment, is
widely dispersed and affects organizations directly.

ANS:

5. Customers and competitors are two important
sectors of the economic dimension of a firm’s general environment.

ANS:

6. Current employees, management, and especially
corporate culture are part of an organization’s internal environment.

ANS:

7. The international dimension of the external
environment represents events originating in foreign countries as well as
opportunities for U.S. companies in other countries.

ANS:

8. In recent years, the most dramatic change in
the international environment is the shift of economic power to Germany and
France.

ANS:

9. The technological dimension of the external
environment includes scientific and technological advancements in a specific
industry as well as in society at large.

ANS:

10. The sociocultural dimension of the general environment includes
societal norms and values.

ANS:

11. The international dimension includes scientific and technological
advancements in a specific industry as well as in society at large.

ANS:

12. According to Spotlight on Skills in Chapter 2, the Chinese concept
of guanxi is a supportive, mutually beneficial connection between two people.

ANS:

13. According to Spotlight on Skills in Chapter 2, one of the rules of
doing business in China is remembering that relationships are short-term.

ANS:

14. Economic problems in other parts of the world have a tremendous
impact on U.S. companies.

ANS:

15. The economic dimension of the general environment represents the
demographic characteristics.

ANS:

16. The economic dimension of the general environment includes
consumer purchasing power.

17. An example of part of the legal-political dimension of the general
environment is a government’s report on the decline of unemployment rate.

18. President Clinton’s signing of the telecommunications bill in 1996
deregulating the industry is an example of the legal-political dimension of the
general environment.

ANS:

19. The task environmental dimension includes all elements that occur
naturally on earth, including plants, animals, rocks, and natural resources
such as air, water, and climate.

ANS:

20. Customers are the people and organizations in the environment who
acquire goods or services from the organization.

ANS: . While Blockbuster has
closed hundreds of stores and is likely to file for bankruptcy, Netflix
expanded its customer base to over 13 million.ANS: 2. Factors external to the organizations have
been primarily the focus of management as a discipline.ANS: 3. The general environment and the task
environment are the two layers of an organization’s external environment.ANS: 4. The outer layer, the general environment, is
widely dispersed and affects organizations directly.ANS: 5. Customers and competitors are two important
sectors of the economic dimension of a firm’s general environment.ANS: 6. Current employees, management, and especially
corporate culture are part of an organization’s internal environment.ANS: 7. The international dimension of the external
environment represents events originating in foreign countries as well as
opportunities for U.S. companies in other countries.ANS: 8. In recent years, the most dramatic change in
the international environment is the shift of economic power to Germany and
France.ANS: 9. The technological dimension of the external
environment includes scientific and technological advancements in a specific
industry as well as in society at large.ANS: 10. The sociocultural dimension of the general environment includes
societal norms and values.ANS: 11. The international dimension includes scientific and technological
advancements in a specific industry as well as in society at large.ANS: 12. According to Spotlight on Skills in Chapter 2, the Chinese concept
of guanxi is a supportive, mutually beneficial connection between two people.ANS: 13. According to Spotlight on Skills in Chapter 2, one of the rules of
doing business in China is remembering that relationships are short-term.ANS: 14. Economic problems in other parts of the world have a tremendous
impact on U.S. companies.ANS: 15. The economic dimension of the general environment represents the
demographic characteristics.ANS: 16. The economic dimension of the general environment includes
consumer purchasing power. 17. An example of part of the legal-political dimension of the general
environment is a government’s report on the decline of unemployment rate. 18. President Clinton’s signing of the telecommunications bill in 1996
deregulating the industry is an example of the legal-political dimension of the
general environment.ANS: 19. The task environmental dimension includes all elements that occur
naturally on earth, including plants, animals, rocks, and natural resources
such as air, water, and climate.ANS: 20. Customers are the people and organizations in the environment who
acquire goods or services from the organization.