week 1 discussion
Baby Boomer Demand (graded
Why are the baby boomers so important? What impact do you
see them having on the hospitality industry in the next few years? In the
longer-term future? Please refer to Chapter Two as you participate in this
discussion.
Tip for Beginning the Discussion: Of course, you can draw
from your own experience or your homework for the week, but a good way to begin
discussing this question is to answer the first question and then come back a
day later. As the week progresses, we will move into other issues raised by the
rest of the class and myself.
Managing Diversity and Change (graded)
Welcome to our first week of discussions for this course.
Some good strategies to have while starting the discussions is to thoroughly
read the discussion question and read the accompanying material prior to
beginning your posts.
For higher quality points it is also encouraged to write
substantive posts with the addition of outside sources that you have come
across while researching the answers to the questions and to supply the source
as you complete your post.
Remember to make sure that you post at least by Wednesday of
the week and to have at least 3 different posts on three different days for
full frequency credit.
How do such trends as the changing diversity of the U.S.
population, two-income families, changes in family structure, and changing
income distribution effect the Hospitality industry?
Please refer to Chapter Two, pp. 40-46 primarily, as you
participate in this graded TDA.
Of course, you may also draw upon web sites, your homework
assignment, and your own personal experience in this discussion throughout the
week.
Be sure to post elaborately for full credit.
week 2
Midscale vs. High-Check Restaurants (graded)
How do midscale restaurants differ from high-check average
restaurants? What new and interesting trends have you noticed in food service
over the last couple of years?
QSR Franchising Pros & Cons (graded)
What are the advantages and disadvantages of QSR franchising
from the perspective of the franchisor? Let’s discuss the pros and cons of
franchise operations from both sides of the table – franchisee and franchisor.
week 3
Discuss the competitive practices of grocery chain stores in
your area. How have these businesses begun to engage in competitive practices
that are now affecting all of the food service operations in your community?
Explain how technology helps hospitality businesses to know
more about different customer segments.
Gradually, we will move into a discussion of how technology
is also helping hospitality operations to perform more efficiently in the
Front-of-the-House and in the Back-of-the-House areas of operation.
week 4
The local community lodging industry with its two or three
property types makes for an interesting discussion. (1) What types of
properties are present in your community, and how have they evolved? (2) How
does each meet guest needs? (3) What kind of technology do they apply to serve
guest needs? Begin by answering question (1) and (2).
Business and pleasure travelers are the bread and butter of
most hotel’s occupancy rates. After reading about these types of travelers in
pp. 285-287 of your text, begin this discussion by describing how you think the
hotel industry can best serve the needs of business travelers.week 5
The Internet (graded)
As most of you been doing so far, be sure to post
elaborately and include research where appropriate. Remember that solid and
elaborate posts will get you closer to full credit in the threaded discussions.
To start this week’s discussion – thoughtfully discuss the
advantages and the disadvantages provided to hotels by the Internet. For
starters, discuss how the Internet affects the traditional role of travel
agents.
Competitve Forces (graded)
In this discussion thread, let’s begin by discussing the various
competitive forces in the hospitality industry, especially in the lodging
industry. Let’s begin with the fragmented markets:
How is the lodging industry perceived to be a fragmented
market?
As most of you been doing so far, be sure to post elaborately
and include research where appropriate. Remember that solid and elaborate posts
will get you closer to full credit in the threaded discussions.
I look forward to another great discussion!
wek 6
This week in this discussion thread, we will explore contemporary
tourism. Those of you who like to travel will find this threaded discussion
interesting and fun!
Travel and tourism historically have been on the rise. What
are some of the factors that have caused the increase in tourism? How about
during the economic downturn?
Dq2
Recreation, wellness, and leisure activities are as old as
society itself. However, a society that can afford to play on the scale that
North Americans do is new.
Let’s begin this discussion by explaining the planned play
environment of theme parks.
What are they and why do people frequent them?
wwek7
Hospitality service is made up of transactions that are
numerous, diverse, and often private. In a dining room, for instance, each
interaction between a server and a guest is usually just between the two of
them, or, at most between the server and the guest’s party at that table. How
do you as a manager prepare and train a server to know both how to anticipate
and to meet the guest’s expectations for excellent service?
A company’s culture can be defined as a shared meaning held
by members that distinguishes the organization from other organizations. This
system is, on closer examination, a set of key characteristics that the
organization values.
Visit the web site for the Ritz Carlton Hotel Company
(www.ritzcarlton.com/home.asp) and begin to discuss how the saying
“Putting on the Ritz” has evolved to mean creating a service culture
of sheer excellence for guests who frequent these hotels.week 1 discussionBaby Boomer Demand (gradedWhy are the baby boomers so important? What impact do you
see them having on the hospitality industry in the next few years? In the
longer-term future? Please refer to Chapter Two as you participate in this
discussion.Tip for Beginning the Discussion: Of course, you can draw
from your own experience or your homework for the week, but a good way to begin
discussing this question is to answer the first question and then come back a
day later. As the week progresses, we will move into other issues raised by the
rest of the class and myself.Managing Diversity and Change (graded)Welcome to our first week of discussions for this course.
Some good strategies to have while starting the discussions is to thoroughly
read the discussion question and read the accompanying material prior to
beginning your posts.For higher quality points it is also encouraged to write
substantive posts with the addition of outside sources that you have come
across while researching the answers to the questions and to supply the source
as you complete your post.Remember to make sure that you post at least by Wednesday of
the week and to have at least 3 different posts on three different days for
full frequency credit.How do such trends as the changing diversity of the U.S.
population, two-income families, changes in family structure, and changing
income distribution effect the Hospitality industry?Please refer to Chapter Two, pp. 40-46 primarily, as you
participate in this graded TDA.Of course, you may also draw upon web sites, your homework
assignment, and your own personal experience in this discussion throughout the
week.Be sure to post elaborately for full credit.week 2Midscale vs. High-Check Restaurants (graded)How do midscale restaurants differ from high-check average
restaurants? What new and interesting trends have you noticed in food service
over the last couple of years?QSR Franchising Pros & Cons (graded)What are the advantages and disadvantages of QSR franchising
from the perspective of the franchisor? Let’s discuss the pros and cons of
franchise operations from both sides of the table – franchisee and franchisor.week 3Discuss the competitive practices of grocery chain stores in
your area. How have these businesses begun to engage in competitive practices
that are now affecting all of the food service operations in your community?Explain how technology helps hospitality businesses to know
more about different customer segments.Gradually, we will move into a discussion of how technology
is also helping hospitality operations to perform more efficiently in the
Front-of-the-House and in the Back-of-the-House areas of operation.week 4The local community lodging industry with its two or three
property types makes for an interesting discussion. (1) What types of
properties are present in your community, and how have they evolved? (2) How
does each meet guest needs? (3) What kind of technology do they apply to serve
guest needs? Begin by answering question (1) and (2).Business and pleasure travelers are the bread and butter of
most hotel’s occupancy rates. After reading about these types of travelers in
pp. 285-287 of your text, begin this discussion by describing how you think the
hotel industry can best serve the needs of business travelers.week 5The Internet (graded)As most of you been doing so far, be sure to post
elaborately and include research where appropriate. Remember that solid and
elaborate posts will get you closer to full credit in the threaded discussions.To start this week’s discussion – thoughtfully discuss the
advantages and the disadvantages provided to hotels by the Internet. For
starters, discuss how the Internet affects the traditional role of travel
agents.Competitve Forces (graded)In this discussion thread, let’s begin by discussing the various
competitive forces in the hospitality industry, especially in the lodging
industry. Let’s begin with the fragmented markets:How is the lodging industry perceived to be a fragmented
market?As most of you been doing so far, be sure to post elaborately
and include research where appropriate. Remember that solid and elaborate posts
will get you closer to full credit in the threaded discussions.I look forward to another great discussion!wek 6This week in this discussion thread, we will explore contemporary
tourism. Those of you who like to travel will find this threaded discussion
interesting and fun!Travel and tourism historically have been on the rise. What
are some of the factors that have caused the increase in tourism? How about
during the economic downturn?Dq2Recreation, wellness, and leisure activities are as old as
society itself. However, a society that can afford to play on the scale that
North Americans do is new.Let’s begin this discussion by explaining the planned play
environment of theme parks.What are they and why do people frequent them?wwek7Hospitality service is made up of transactions that are
numerous, diverse, and often private. In a dining room, for instance, each
interaction between a server and a guest is usually just between the two of
them, or, at most between the server and the guest’s party at that table. How
do you as a manager prepare and train a server to know both how to anticipate
and to meet the guest’s expectations for excellent service?A company’s culture can be defined as a shared meaning held
by members that distinguishes the organization from other organizations. This
system is, on closer examination, a set of key characteristics that the
organization values.Visit the web site for the Ritz Carlton Hotel Company
(www.ritzcarlton.com/home.asp) and begin to discuss how the saying
“Putting on the Ritz” has evolved to mean creating a service culture
of sheer excellence for guests who frequent these hotels.