unit 3Jack recently attended a one day instructor-led class that concluded with a written assessment. Throughout the day each lesson was reviewed, which focused on the main points presented during that particular lesson. While the exam was all multiple choice, very few of the main points that were presented and/or reviewed were on the exam. Jack, as well as others, was extremely frustrated. Answer these two questions:What is the cause of Jacks frustration?At what point in the design phase should the assessment be designed and why?unit 4Provide a brief overview about why calculating ROI is strategically important and list common types of items and services that would be included in an ROI analysis. Next discuss what items and services may differ in ROI calculations between different types of training. For instance, consider the differences between a soft skills training like leadership development and training for machinists in a manufacturing environment.Jack recently attended a one day instructor-led class that concluded with a written assessment. Throughout the day each lesson was reviewed, which focused on the main points presented during that particular lesson. While the exam was all multiple choice, very few of the main points that were presented and/or reviewed were on the exam. Jack, as well as others, was extremely frustrated. Answer these two questions: