Complete the case study exercise, Spirit Airlines: Reducing the Cost of No-Frills. A transcript of this interactive exercise is also available.
Consider what you learned in the experience and respond to the following in a minimum of 175 words:

Is  process improvement alone a sufficient response to Spirits declining  profits?
What  other changes should Spirit make?
In what ways can the airline integrate empathy into its dealings with both      employees and customers? Do you think it would make a difference?
What  measurable outcomes should Sprit seek during the process improvement      effort? Why?