A user complains that her computer is responding very slowly. She also says that when booting the PC, it reports a lower value for memory than she assumed is available. You investigate and consider the idea that one of the RAM sticks in her PC may have become unseated. Detail the steps you would take to determine how to diagnose and reseat the RAM.

As a cable internet technician, myself, I cannot always assume that the customer is 100 percent correct in their diagnosis of the problem. It helps hearing about the issues they are experiencing with their device to give me some idea on where to start the troubleshooting process. So, I would first verify if they are correct or not by running some diagnostics of my own. Since the issue might be that the RAM stick has become unseated from the memory module, I would run a system information search on the desktop by right clicking on the start button. Next, I would click run and type in msinfo32.exe into the search bar. Lastly, I would determine if the RAM stick had truly become unseated by noting the installed physical memory (RAM) in the result window.

After I have establishing that the problem is being caused by an unseated RAM stick, I can move on to getting it reseated. When working on a desktop it is very important to be very careful. There are some precautions that one must account for. For instance, use an ESD strap, turn off the device, unplug the power cord, press and hold the power button. Now we are ready to remove the case cover. Other things to keep in mind is to be sure to not touch the edge connectors on the memory module or on the memory slot and do not stack cards or modules. Locate the memory, then release the clips that hold the RAM in place. Make sure all memory is firmly connected. Next, replace each memory module back into the DIMM slots accordingly on the motherboard. Now we are able to replace the clips, screws, covers back onto the desktop. Lastly, we can now boot up the computer and run the windows diagnostic tool to test the memory and determine if that fixed the problem.

Andrews, J., Dark, J., & West, J. (2014). A Guide to IT Technical Support (9th ed.). Boston, MA: Cengage Learning.

***RESPONSE MUST BE A MINIMUM OF 100 WORDS***