Quiz 4

1. Question: (TCO 9) A goal to reduce the time
required to fulfill a customers order addresses the dimension of
Your Answer:

a. accuracy.

b. cycle time.

c. flexibility.

d. reliability.

Instructor Explanation: (See p. 366)
Points Received: 2 of 2
2. Question: (TCO 9) The legal notion that a
manufacturer can be held liable for defective or dangerous products that cause
physical harm to users is known as the theory of
Your Answer:

a. strict liability.

b. reciprocity.

c. direct responsibility.

d. producers risk.

Instructor Explanation: (See p. 334)
Points Received: 2 of 2
3. Question: (TCO 9) Employees of an insurance
firm are given the task of studying the very successful employee training
program at a bank. This is an example of which of the following?
Your Answer:

process management

strategic reengineering

benchmarking

quality control

Instructor Explanation: (See p. 368)
Points Received: 2 of 2
4. Question: (TCO 9) The employees of a
manufacturing company who bill customers are involved in _________ for this
manufacturing company.
Your Answer:

a value-creation process

a support process

an outsourced process

a supplier process

Instructor Explanation: (See p. 332)
Points Received: 2 of 2
5. Question: (TCO 9) Which of the following terms
best describes kaizen?
Your Answer:

concurrent engineering

continuous improvement

innovation

statistical process control

Instructor Explanation: (See p. 364)
Points Received: 2 of 2
6. Question: (TCO 10) A good balanced scorecard
should contain which of the following?
Your Answer:

lagging measure only

leading measures only

both lagging and leading measures

neither lagging nor leading measures

Instructor Explanation: (See p. 399)
Points Received: 2 of 2
7. Question: (TCO 10) Operational improvement is
an example of which of the following measures?
Your Answer:

customer-focused measure

organizational effectiveness measure

governance measure

social responsibility measure

Instructor Explanation: (See pp. 400-403)
Points Received: 2 of 2
8. Question: (TCO 10) In services, a measure of
quality analogous to defects per unit is
Your Answer:

a. errors per unit.

b. errors per opportunity.

c. defects per transaction.

d. defects per opportunity.

Instructor Explanation: (See p. 409)
Points Received: 2 of 2
9. Question: (TCO 10) Studies suggest that
quality-related costs are generally in the range of ______ of annual sales.
Your Answer:

a. five to ten percent

b. ten to twenty percent

c. twenty to forty percent

d. fifty to sixty percent

Instructor Explanation: (See p. 416)
Points Received: 2 of 2
10. Question: (TCO 10) The three categories into
which many companies classify defects are
Your Answer:

a. inexpensive, costly, and unable.

b. trivial, significant, and catastrophic.

c. minor, major, and critical.

d. unnoticeable, noticeable, and obvious.

Instructor Explanation: (See p. 409)
Points Received: 2 of 2
11. Question: (TCO 9) Match the following:

Your Answer:
:
process improvment 4:
important to competitive
:
kaizen 5:
continuous improvement
philsophy
:
cycle time 3:
the time it takes to complete
one cycle of an activity
:
agility 1:
flexiblity and short cycles times

:
__

1. Question: (TCO 9) A goal to reduce the time
required to fulfill a customers order addresses the dimension of
Your Answer:

a. accuracy.

b. cycle time.

c. flexibility.

d. reliability.

Instructor Explanation: (See p. 366)
Points Received: 2 of 2
2. Question: (TCO 9) The legal notion that a
manufacturer can be held liable for defective or dangerous products that cause
physical harm to users is known as the theory of
Your Answer:

a. strict liability.

b. reciprocity.

c. direct responsibility.

d. producers risk.

Instructor Explanation: (See p. 334)
Points Received: 2 of 2
3. Question: (TCO 9) Employees of an insurance
firm are given the task of studying the very successful employee training
program at a bank. This is an example of which of the following?
Your Answer:

process management

strategic reengineering

benchmarking

quality control

Instructor Explanation: (See p. 368)
Points Received: 2 of 2
4. Question: (TCO 9) The employees of a
manufacturing company who bill customers are involved in _________ for this
manufacturing company.
Your Answer:

a value-creation process

a support process

an outsourced process

a supplier process

Instructor Explanation: (See p. 332)
Points Received: 2 of 2
5. Question: (TCO 9) Which of the following terms
best describes kaizen?
Your Answer:

concurrent engineering

continuous improvement

innovation

statistical process control

Instructor Explanation: (See p. 364)
Points Received: 2 of 2
6. Question: (TCO 10) A good balanced scorecard
should contain which of the following?
Your Answer:

lagging measure only

leading measures only

both lagging and leading measures

neither lagging nor leading measures

Instructor Explanation: (See p. 399)
Points Received: 2 of 2
7. Question: (TCO 10) Operational improvement is
an example of which of the following measures?
Your Answer:

customer-focused measure

organizational effectiveness measure

governance measure

social responsibility measure

Instructor Explanation: (See pp. 400-403)
Points Received: 2 of 2
8. Question: (TCO 10) In services, a measure of
quality analogous to defects per unit is
Your Answer:

a. errors per unit.

b. errors per opportunity.

c. defects per transaction.

d. defects per opportunity.

Instructor Explanation: (See p. 409)
Points Received: 2 of 2
9. Question: (TCO 10) Studies suggest that
quality-related costs are generally in the range of ______ of annual sales.
Your Answer:

a. five to ten percent

b. ten to twenty percent

c. twenty to forty percent

d. fifty to sixty percent

Instructor Explanation: (See p. 416)
Points Received: 2 of 2
10. Question: (TCO 10) The three categories into
which many companies classify defects are
Your Answer:

a. inexpensive, costly, and unable.

b. trivial, significant, and catastrophic.

c. minor, major, and critical.

d. unnoticeable, noticeable, and obvious.

Instructor Explanation: (See p. 409)
Points Received: 2 of 2
11. Question: (TCO 9) Match the following:

Your Answer:
:
process improvment 4:
important to competitive
:
kaizen 5:
continuous improvement
philsophy
:
cycle time 3:
the time it takes to complete
one cycle of an activity
:
agility 1:
flexiblity and short cycles
times
:

Quiz 4 1. Question: (TCO 9) A goal to reduce the time
required to fulfill a customers order addresses the dimension of Your Answer:
a. accuracy. b. cycle time. c. flexibility. d. reliability. Instructor Explanation: (See p. 366) Points Received: 2 of 2 2. Question: (TCO 9) The legal notion that a
manufacturer can be held liable for defective or dangerous products that cause
physical harm to users is known as the theory of Your Answer:
a. strict liability. b. reciprocity. c. direct responsibility. d. producers risk. Instructor Explanation: (See p. 334) Points Received: 2 of 2 3. Question: (TCO 9) Employees of an insurance
firm are given the task of studying the very successful employee training
program at a bank. This is an example of which of the following? Your Answer:
process management strategic reengineering benchmarking quality control Instructor Explanation: (See p. 368) Points Received: 2 of 2 4. Question: (TCO 9) The employees of a
manufacturing company who bill customers are involved in _________ for this
manufacturing company. Your Answer:
a value-creation process a support process an outsourced process a supplier process Instructor Explanation: (See p. 332) Points Received: 2 of 2 5. Question: (TCO 9) Which of the following terms
best describes kaizen? Your Answer:
concurrent engineering continuous improvement innovation statistical process control Instructor Explanation: (See p. 364) Points Received: 2 of 2 6. Question: (TCO 10) A good balanced scorecard
should contain which of the following? Your Answer:
lagging measure only leading measures only both lagging and leading measures neither lagging nor leading measures Instructor Explanation: (See p. 399) Points Received: 2 of 2 7. Question: (TCO 10) Operational improvement is
an example of which of the following measures? Your Answer:
customer-focused measure organizational effectiveness measure governance measure social responsibility measure Instructor Explanation: (See pp. 400-403) Points Received: 2 of 2 8. Question: (TCO 10) In services, a measure of
quality analogous to defects per unit is Your Answer:
a. errors per unit. b. errors per opportunity. c. defects per transaction. d. defects per opportunity. Instructor Explanation: (See p. 409) Points Received: 2 of 2 9. Question: (TCO 10) Studies suggest that
quality-related costs are generally in the range of ______ of annual sales. Your Answer:
a. five to ten percent b. ten to twenty percent c. twenty to forty percent d. fifty to sixty percent Instructor Explanation: (See p. 416) Points Received: 2 of 2 10. Question: (TCO 10) The three categories into
which many companies classify defects are Your Answer:
a. inexpensive, costly, and unable. b. trivial, significant, and catastrophic. c. minor, major, and critical. d. unnoticeable, noticeable, and obvious. Instructor Explanation: (See p. 409) Points Received: 2 of 2 11. Question: (TCO 9) Match the following: Your Answer:
: process improvment 4:
important to competitive : kaizen 5:
continuous improvement
philsophy : cycle time 3:
the time it takes to complete
one cycle of an activity : agility 1:
flexiblity and short cycles times
: __ 1. Question: (TCO 9) A goal to reduce the time
required to fulfill a customers order addresses the dimension of Your Answer:
a. accuracy. b. cycle time. c. flexibility. d. reliability. Instructor Explanation: (See p. 366) Points Received: 2 of 2 2. Question: (TCO 9) The legal notion that a
manufacturer can be held liable for defective or dangerous products that cause
physical harm to users is known as the theory of Your Answer:
a. strict liability. b. reciprocity. c. direct responsibility. d. producers risk. Instructor Explanation: (See p. 334) Points Received: 2 of 2 3. Question: (TCO 9) Employees of an insurance
firm are given the task of studying the very successful employee training
program at a bank. This is an example of which of the following? Your Answer:
process management strategic reengineering benchmarking quality control Instructor Explanation: (See p. 368) Points Received: 2 of 2 4. Question: (TCO 9) The employees of a
manufacturing company who bill customers are involved in _________ for this
manufacturing company. Your Answer:
a value-creation process a support process an outsourced process a supplier process Instructor Explanation: (See p. 332) Points Received: 2 of 2 5. Question: (TCO 9) Which of the following terms
best describes kaizen? Your Answer:
concurrent engineering continuous improvement innovation statistical process control Instructor Explanation: (See p. 364) Points Received: 2 of 2 6. Question: (TCO 10) A good balanced scorecard
should contain which of the following? Your Answer:
lagging measure only leading measures only both lagging and leading measures neither lagging nor leading measures Instructor Explanation: (See p. 399) Points Received: 2 of 2 7. Question: (TCO 10) Operational improvement is
an example of which of the following measures? Your Answer:
customer-focused measure organizational effectiveness measure governance measure social responsibility measure Instructor Explanation: (See pp. 400-403) Points Received: 2 of 2 8. Question: (TCO 10) In services, a measure of
quality analogous to defects per unit is Your Answer:
a. errors per unit. b. errors per opportunity. c. defects per transaction. d. defects per opportunity. Instructor Explanation: (See p. 409) Points Received: 2 of 2 9. Question: (TCO 10) Studies suggest that
quality-related costs are generally in the range of ______ of annual sales. Your Answer:
a. five to ten percent b. ten to twenty percent c. twenty to forty percent d. fifty to sixty percent Instructor Explanation: (See p. 416) Points Received: 2 of 2 10. Question: (TCO 10) The three categories into
which many companies classify defects are Your Answer:
a. inexpensive, costly, and unable. b. trivial, significant, and catastrophic. c. minor, major, and critical. d. unnoticeable, noticeable, and obvious. Instructor Explanation: (See p. 409) Points Received: 2 of 2 11. Question: (TCO 9) Match the following: Your Answer:
: process improvment 4:
important to competitive : kaizen 5:
continuous improvement
philsophy : cycle time 3:
the time it takes to complete
one cycle of an activity : agility 1:
flexiblity and short cycles
times :