Question
Question 1
1. Which of the following statements about
the importance of communication is true?
a. Many of the basic management processes
cannot be performed without effective communication.
b. Oral communication is the most important
skill for college graduates who are entering the work force.
c. Poor communication skill is the single
most important reason that people do not advance in their careers.
d. Communication is especially important for
top managers.
e. All of these statements about the
importance of communication are true.
2 points
Question 2
Which of the following statements about what
makes a successful leader is true?
a. Successful leaders have the same traits
that nonleaders have.
b. Successful leaders have drive, which is
defined as the ability to attract and retain the best employees.
c. Successful leaders are confident about
their ability to make long-term strategic decisions even if the decisions seem
risky to others.
d. Successful leaders believe in individual
reciprocity.
e. None of these statements about what makes
a successful leader is true.
2 points
Question 3
Conscientiousness is ____.
a. the degree to which someone is organized,
hardworking, responsible, and achievement-oriented
b. the degree to which someone is curious
c. the degree to which someone is active and
gregarious
d. the degree to which someone is
cooperative, flexible, good-natured, tolerant, and trusting
e. defined by none of these
2 points
Question 4
Of all types of departmentalization, ____
departmentalization requires the highest level of management skill for
successful implementation.
a. functional
b. product
c. matrix
d. geographic
e. customer
2 points
Question 5
As a class project, Senora is working with
other classmates to create a company that would market NASCAR memorabilia.
Senoras teacher has instructed her to use the traditional approach to create
the organizations structure. What should Senora do?
a. create a virtual organization
b. create an organizational structure with
vertical and horizontal configurations
c. use an organizational process to create a
matrix design
d. create a matrix structure that will adhere
to the unity of command principle
e. use the organizational structure to
control creativity
2 points
Question 6
Marketers often appeal to consumers’ needs as
defined by Maslow’s hierarchy. Schlage, a lock manufacturer, shows how much
protection its locks provide. Clorox developed several types of wipes to
eliminate concerns about infectious germs. Both marketers are appealing to
which need as defined by Maslow?
a. achievement
b. physiological needs
c. safety
d. achievement
e. belongingness
2 points
Question 7
The term ____ refers to the degree to which
someone is cooperative, polite, flexible, forgiving, good natured, tolerant,
and trusting.
a. self-reliance
b. emotional stability
c. conscientiousness
d. agreeableness
e. locus of control
2 points
Question 8
____ is a technique of assuming half the
responsibility for successful communication by actively giving the speaker
nonjudgmental feedback that shows you’ve accurately heard what he or she said.
a. Active listening
b. Hearing
c. Synergistic communication
d. Dyadic communication
e. Empathetic listening
2 points
Question 9
Two of the most important results of a job
analysis are ____.
a. recruiting guidelines and selection
boundaries
b. employee-needs assessment and job mapping
c. job descriptions and job specifications
d. rater training and selection validation
e. employee-needs assessment and performance
appraisal evaluation
2 points
Question 10
Hot Topic is a fast-growing clothing chain
targeted to the alternative teen demographic. Hot Topics CEO is Betsy
McLaughlin, who relies on her employees to locate new trends. McLaughlin almost
daily consults with her employees for suggestions on what the stores should
carry. After attending an Insane Clown Posse concert, an employee suggested
that the stores should carry Faygo soda (the kind the band sprays on audience
members during a concert). The employees suggestion was an example of ____
communication.
a. horizontal
b. functional
c. upward
d. downward
e. dyadic
2 points
Question 11
The ____ states that people will be motivated
to the extent to which they believe that their efforts will lead to good
performance, that good performance will be rewarded, and that they are offered
attractive rewards.
a. equity theory
b. theory of motivational instrumentality
c. expectancy theory
d. goal-setting theory
e. reinforcement theory
2 points
Question 12
When Billy Ingram founded White Castle, much
of the public thought that hamburgers were made from rotten beef and not fit
for human consumption. Ingram ground fresh beef in front of customers to prove
it was safe and was the first to successfully sell hamburgers to the middle
class. Today Ingram is credited as the founder of the fast-food industry.
Understanding that Midwesterners wanted clean, convenient food when they were
away from home was the information Ingram used to ____.
a. create a tactical advantage
b. create a first-mover advantage
c. sustain a competitive advantage
d. acquire a source of perceived knowledge
e. pioneer sales in the consumer food
industry
2 points
Question 13
Excessive speed is a major cause of road
crashes in Australia. The Australian government is thinking of using cameras to
catch speeders, but it only has access to a limited number of cameras, and
there are many areas where speeding is a problem. Government officials plan to
put cameras at various locations for four weeks and give everyone who gets
caught speeding during that period a substantial fine. According to
reinforcement theory, Australian officials are using ____ to control speeding.
a. positive reinforcement
b. negative reinforcement
c. punishment
d. expectancy modification
e. avoidance learning
2 points
Question 14
Pages listing all of the felony crimes
perpetrated in New York during the last decade would be an example of ____.
a. a resource allocation table
b. traditional knowledge
c. raw data
d. perceived knowledge
e. information
2 points
Question 15
____ is the process by which individuals
attend to, organize, interpret, and retain information from their environments.

a. Participative communication
b. Perception
c. Passive listening
e. Active hearing
e. Apprehension
2 points
Question 16
Mike is a big fan of all kinds of sports. As
he walked past the snack room bulletin board, he was excited to notice that the
company was sponsoring a softball team. Non-athletic Kenneth typically walks by
the same bulletin board at least three times every day and has yet to see the
softball notice. The fact that one saw the notice and the other did not is due
to ____.
a. faulty closure
b. defensive biases
c. selective retention
d. selective perception
e. kinesics
2 points
Question 17
____ control is a method of gathering
information about performance deficiencies as they occur.
a. Concurrent
b. Stasis
c. Feedback
d. Simultaneous
e. Feedforward
2 points
Question 18
____ control is top-down control in which
managers try to influence employee behavior by rewarding or punishing employees
for compliance or noncompliance with organizational policies, rules, and
procedures.
a. Concertive
b. Administrative
c. Bureaucratic
d. Objective
e. Normative
2 points
Question 19
Noise can occur when ____.
a. the sender isnt sure of what message to
communicate
b. the receiver doesnt have the time to
understand the message
c. the message is not decoded properly
d. the message is not encoded properly
e. any
of these occur
2 points
Question 20
Which of the following is an example of an
intrinsic reward?
a. a bonus
b. a contest prize
c. a sense of achievement
d. a trophy
e. all of these
2 points
Question 21
A group in Great Britain has been established
to improve the employment, retention, and promotion prospects of black and
other ethnic minorities as well as women in the Fire and Rescue Service, which
at present has a largely white, male demographic. By the ____ stage of team
development, the group members will have resolved petty differences, developed
friendships, and established strong group cohesiveness.
a. forming
b. performing
c. storming
d. norming
e. reforming
2 points
Question 22
____ involves assigning direct authority and
responsibility to a subordinate to complete tasks for which the manager is
normally responsible.
a. Staff functionality
b. Delegation of authority
c. Decentralization
d. A job description
e. An organization chart
2 points
Question 23
In the traditional control systems used at
most companies, ____ measures are used to assess performance.
a. quality/profit
b. customer
c. optimization
d. financial
e. value/quality
2 points
Question 24
Users of GM Master Cards earn money toward
the purchase of a new General Motors car or truck every time they use this
credit card to make purchases. The rebate increases the more times the credit
card is used. GM is using ____.
a. punishment
b. positive reinforcement
c. negative reinforcement
d. underreward
e. extinction
2 points
Question 25
Which of the following statements about
360-degree feedback is true?
a. With the 360-degree feedback approach,
feedback comes from four sources.
b. 360-degree feedback is most effective when
used to train performance raters.
c. Employees do not provide feedback about
their own efforts in the 360-degree feedback approach.
d A 360-degree feedback provides feedback
from peer workers only.
e. 360-degree feedback should not be used for
developmental purposes.
2 points
Question 26
E-Lab (the “E” stands for
experience) has project teams perform field research for its clients. These project
teams are composed of students of theology, actors, and musicians as well as
the more traditional marketing experts and statisticians. E-Lab teams benefit
from ____.
a. structural accommodation
b. group norms
c. team diversity
d. collectivism
e. aggregated creativity
2 points
Question 27
Which of the following is another term for
considerate leadership behavior?
a. employee-centered leadership
b. concern for production
c. job-centered leadership
d. initiating structure behavior
e. participative management
2 points
Question 28
A car manufacturer ordered 20,000 window
assemblies from a supplier. To make sure the assemblies were made to
specifications, the supplier of the window assemblies shipped a sample to the
car manufacturer for testing. This is an example of ____ control.
a. feedforward
b. feedback
c. contiguous
d. suboptimal
e. synergistic
2 points
Question 29
Managers can motivate employees to increase
their efforts by ____.
a. relying on the innate value of extrinsic
rewards
b. satisfying higher-order needs first
c. asking employees what their needs are then
matching rewards to those needs
d. expecting employees needs to remain
stable
e. doing all of these
2 points
Question 30
Job specialization can result in ____.
a. complicated job designs
b. high job satisfaction
c. employee boredom
d. low absenteeism
e. low employee turnover
2 points
Question 31
The ____ is a barrier that prevents women and
minorities from advancing to the top jobs in an organizations.
a. missing key
b. diversity bottleneck
c. missing rung
d. organizational roadblock
e. glass ceiling
2 points
Question 32
Group cohesion tends to be relatively strong
at the ____ stage of team development.
a. storming
b. conforming
c. norming
d. informing
e. forming
2 points
Question 33
____ is the relatively stable set of
behaviors, attitudes, and emotions displayed over time that makes people
different from each other.
a. Cognitive activity
b. Motivation
c. Self-concept
d. Disposition
e. Personality
2 points
Question 34
Relatively stable characteristics such as
abilities, psychological motives, or consistent patterns of behavior, form the
basis for the ____ of leadership.
a. path-goal theory
b. expectancy theory
c. situational theory
d. behavioral theory
e. trait theory
2 points
Question 35
The steps in the basic perception process
include all of the following EXCEPT ____.
a. retention
b. organization
c. attention
d. analysis
e. interpretation
2 points
Question 36
According to a survey done on teaching
evaluations, students’ motivation to participate in teaching evaluations is
impacted significantly by their expectation that they will be able to provide
meaningful feedback. In other words, if they are going to expend the thought
and effort to fill out evaluation forms, (1) Is the form designed to gather
meaningful information? and (2) Do the students have enough information to form
a meaningful opinion about the instruction? In terms of expectancy theory,
students are concerned with ____, or whether it is worth their efforts.
a. synergy
b. reciprocity
c. valence
d. instrumentality
e. expectancy
2 points
Question 37
Why is information strategically important
for organizations?
a. Information can be used to obtain
first-mover advantage.
b. Information is derived from perceived
knowledge, which limits its availability.
c. Information cannot be used as a medium of
exchange.
d. Information creates suboptimization
opportunities.
e. All of these are examples of why information
is strategically important for organizations.
2 points
Question 38
Airline companies have blamed their recent
financial problems on labor unions, the events of September 11, and a weak
economy. Those airlines in financial difficulties have tried to solve the
problem through short-term price reductions, firings and early retirements, and
asking for employees to take pay cuts. The CEOs of these companies have not
tried to motivate employees to create long-term solutions to the problems
facing the companies. The CEOs of these troubled companies ____.
a. are more interested in doing the right
thing than doing things right
b. are more than likely managers rather than
leaders
c. are true leaders
d. are promoting long-term change
e. tend to focus on organizational visions,
missions, goals, and objectives rather than organizational efficiency and
productivity
2 points
Question 39
Which of the following is an internal
recruiting method?
a. advertising
b. job posting
c. walk-ins
d. job fairs
e. Internet job sites
2 points
Question 40
With divisions that focus on business clients
and consumer clients, companies like Sprint, American Express, and others are
examples of ____ departmentalization.
a. product
b. customer
c. matrix
d. boundaryless
e. functional
2 points
Question 41
The two basic methods of capturing
information are ____.
a. manual and electronic
b. planned and unplanned
c. systematic and unsystematic
d. functional and hierarchical
e. continuous and intermittent
2 points
Question 42
The three components of ____ are initiation
of effort, direction of effort, and persistence of effort.
a. motivation
b. performance
c. efficiency
d. self-management
e. compliance
2 points
Question 43
The fastest-growing population group in the
United States is ____.
a. Hispanic-Americans
b. African-Americans
c. Canadians
d. Chinese-Americans
e. Vietnamese-Americans
2 points
Question 44
Which of the following statements about
sexual harassment is true?
a. Only people who have themselves been
harassed can file complaints or lawsuits.
b. Nonemployees cannot be guilty of sexual
harassment.
c. Sexual harassment can occur between people
of the same sex.
d. The three kinds of sexual harassment are
quid pro quo, bona fide, and disparate treatment.
e. None of these statements about sexual
harassment is true.
2 points
Question 45
According to ____, leaders need to make clear
how followers can achieve organizational goals, take care of problems that
prevent followers from achieving goals, and then find more and varied rewards
to motivate followers who achieve those goals.
a. Fiedler’s contingency theory
b. the path-goal theory
c. the Boston Consulting Group leadership
matrix
d. the Vroom-Yetton-Jago normative decision
model
e. Blake and Mouton’s leadership grid
2 points
Question 46
Teams are typically required when ____.
a. tasks are simple
b. tasks require multiple perspectives
c. synergy will complicate the problem
solution process
d. the company has very limited resources
e. any of these conditions are met
2
points
Question 47
Effective managers define ____ as the process
of influencing others to achieve group or organizational goals.
a. autonomy
b. interpersonal influence
c. supervision
d. leadership
e. management
2 points
Question 48
Functional departmentalization ____.
a. makes it easier for top managers to assess
work-unit performance
b. enhances coordination between departments
c. allows work to be done by highly qualified
specialists
d. produces managers with broader experience
and expertise
e. encourages interdepartmental communicatione
2 points
Question 49
____ is leadership that creates a positive
image of the future that motivates organizational members and provides direction
for future planning and goal setting.
a. Visionary leadership
b. Supportive leadership
c. Leadership empowerment
d. Transactional leadership
e. Achievement-oriented leadership
2 points
Question 50
____ generates awareness and acceptance of a
group’s purpose and mission and gets employees to see beyond their own needs
and self-interest for the good of the group.
a. Charismatic leadership
b. Transformational leadership
c. Leadership empowerment
d. Virtual leadership
e. Transactional leadership
Question Question 11. Which of the following statements about
the importance of communication is true? a. Many of the basic management processes
cannot be performed without effective communication.b. Oral communication is the most important
skill for college graduates who are entering the work force.c. Poor communication skill is the single
most important reason that people do not advance in their careers.d. Communication is especially important for
top managers.e. All of these statements about the
importance of communication are true.2 pointsQuestion 2Which of the following statements about what
makes a successful leader is true? a. Successful leaders have the same traits
that nonleaders have.b. Successful leaders have drive, which is
defined as the ability to attract and retain the best employees.c. Successful leaders are confident about
their ability to make long-term strategic decisions even if the decisions seem
risky to others.d. Successful leaders believe in individual
reciprocity.e. None of these statements about what makes
a successful leader is true.2 pointsQuestion 3Conscientiousness is ____. a. the degree to which someone is organized,
hardworking, responsible, and achievement-orientedb. the degree to which someone is curiousc. the degree to which someone is active and
gregariousd. the degree to which someone is
cooperative, flexible, good-natured, tolerant, and trustinge. defined by none of these2 pointsQuestion 4Of all types of departmentalization, ____
departmentalization requires the highest level of management skill for
successful implementation. a. functionalb. productc. matrixd. geographice. customer2 pointsQuestion 5As a class project, Senora is working with
other classmates to create a company that would market NASCAR memorabilia.
Senoras teacher has instructed her to use the traditional approach to create
the organizations structure. What should Senora do? a. create a virtual organizationb. create an organizational structure with
vertical and horizontal configurationsc. use an organizational process to create a
matrix designd. create a matrix structure that will adhere
to the unity of command principlee. use the organizational structure to
control creativity2 points Question 6Marketers often appeal to consumers’ needs as
defined by Maslow’s hierarchy. Schlage, a lock manufacturer, shows how much
protection its locks provide. Clorox developed several types of wipes to
eliminate concerns about infectious germs. Both marketers are appealing to
which need as defined by Maslow? a. achievementb. physiological needsc. safetyd. achievemente. belongingness2 points Question 7The term ____ refers to the degree to which
someone is cooperative, polite, flexible, forgiving, good natured, tolerant,
and trusting. a. self-relianceb. emotional stabilityc. conscientiousnessd. agreeablenesse. locus of control2 points Question 8____ is a technique of assuming half the
responsibility for successful communication by actively giving the speaker
nonjudgmental feedback that shows you’ve accurately heard what he or she said. a. Active listeningb. Hearingc. Synergistic communicationd. Dyadic communicatione. Empathetic listening2 points Question 9Two of the most important results of a job
analysis are ____. a. recruiting guidelines and selection
boundariesb. employee-needs assessment and job mappingc. job descriptions and job specificationsd. rater training and selection validatione. employee-needs assessment and performance
appraisal evaluation2 points Question 10Hot Topic is a fast-growing clothing chain
targeted to the alternative teen demographic. Hot Topics CEO is Betsy
McLaughlin, who relies on her employees to locate new trends. McLaughlin almost
daily consults with her employees for suggestions on what the stores should
carry. After attending an Insane Clown Posse concert, an employee suggested
that the stores should carry Faygo soda (the kind the band sprays on audience
members during a concert). The employees suggestion was an example of ____
communication. a. horizontalb. functionalc. upwardd. downwarde. dyadic2 points Question 11The ____ states that people will be motivated
to the extent to which they believe that their efforts will lead to good
performance, that good performance will be rewarded, and that they are offered
attractive rewards. a. equity theoryb. theory of motivational instrumentalityc. expectancy theoryd. goal-setting theorye. reinforcement theory2 pointsQuestion 12When Billy Ingram founded White Castle, much
of the public thought that hamburgers were made from rotten beef and not fit
for human consumption. Ingram ground fresh beef in front of customers to prove
it was safe and was the first to successfully sell hamburgers to the middle
class. Today Ingram is credited as the founder of the fast-food industry.
Understanding that Midwesterners wanted clean, convenient food when they were
away from home was the information Ingram used to ____. a. create a tactical advantageb. create a first-mover advantagec. sustain a competitive advantaged. acquire a source of perceived knowledgee. pioneer sales in the consumer food
industry2 pointsQuestion 13Excessive speed is a major cause of road
crashes in Australia. The Australian government is thinking of using cameras to
catch speeders, but it only has access to a limited number of cameras, and
there are many areas where speeding is a problem. Government officials plan to
put cameras at various locations for four weeks and give everyone who gets
caught speeding during that period a substantial fine. According to
reinforcement theory, Australian officials are using ____ to control speeding. a. positive reinforcementb. negative reinforcementc. punishmentd. expectancy modificatione. avoidance learning2 points Question 14Pages listing all of the felony crimes
perpetrated in New York during the last decade would be an example of ____. a. a resource allocation tableb. traditional knowledgec. raw datad. perceived knowledgee. information2 points Question 15____ is the process by which individuals
attend to, organize, interpret, and retain information from their environments.
a. Participative communicationb. Perceptionc. Passive listeninge. Active hearinge. Apprehension2 pointsQuestion 16Mike is a big fan of all kinds of sports. As
he walked past the snack room bulletin board, he was excited to notice that the
company was sponsoring a softball team. Non-athletic Kenneth typically walks by
the same bulletin board at least three times every day and has yet to see the
softball notice. The fact that one saw the notice and the other did not is due
to ____. a. faulty closureb. defensive biasesc. selective retentiond. selective perceptione. kinesics2 pointsQuestion 17____ control is a method of gathering
information about performance deficiencies as they occur. a. Concurrentb. Stasisc. Feedbackd. Simultaneouse. Feedforward2 pointsQuestion 18____ control is top-down control in which
managers try to influence employee behavior by rewarding or punishing employees
for compliance or noncompliance with organizational policies, rules, and
procedures. a. Concertiveb. Administrativec. Bureaucraticd. Objectivee. Normative2 pointsQuestion 19Noise can occur when ____.a. the sender isnt sure of what message to
communicateb. the receiver doesnt have the time to
understand the messagec. the message is not decoded properlyd. the message is not encoded properlye. any
of these occur2 pointsQuestion 20Which of the following is an example of an
intrinsic reward? a. a bonusb. a contest prizec. a sense of achievementd. a trophye. all of these2 pointsQuestion 21A group in Great Britain has been established
to improve the employment, retention, and promotion prospects of black and
other ethnic minorities as well as women in the Fire and Rescue Service, which
at present has a largely white, male demographic. By the ____ stage of team
development, the group members will have resolved petty differences, developed
friendships, and established strong group cohesiveness. a. formingb. performingc. stormingd. norminge. reforming2 pointsQuestion 22____ involves assigning direct authority and
responsibility to a subordinate to complete tasks for which the manager is
normally responsible.a. Staff functionalityb. Delegation of authorityc. Decentralizationd. A job descriptione. An organization chart2 pointsQuestion 23In the traditional control systems used at
most companies, ____ measures are used to assess performance. a. quality/profitb. customerc. optimizationd. financiale. value/quality2 pointsQuestion 24Users of GM Master Cards earn money toward
the purchase of a new General Motors car or truck every time they use this
credit card to make purchases. The rebate increases the more times the credit
card is used. GM is using ____. a. punishmentb. positive reinforcementc. negative reinforcementd. underrewarde. extinction2 pointsQuestion 25Which of the following statements about
360-degree feedback is true? a. With the 360-degree feedback approach,
feedback comes from four sources.b. 360-degree feedback is most effective when
used to train performance raters.c. Employees do not provide feedback about
their own efforts in the 360-degree feedback approach.d A 360-degree feedback provides feedback
from peer workers only.e. 360-degree feedback should not be used for
developmental purposes.2 pointsQuestion 26E-Lab (the “E” stands for
experience) has project teams perform field research for its clients. These project
teams are composed of students of theology, actors, and musicians as well as
the more traditional marketing experts and statisticians. E-Lab teams benefit
from ____. a. structural accommodationb. group normsc. team diversityd. collectivisme. aggregated creativity2 points Question 27Which of the following is another term for
considerate leadership behavior? a. employee-centered leadershipb. concern for productionc. job-centered leadershipd. initiating structure behaviore. participative management2 pointsQuestion 28A car manufacturer ordered 20,000 window
assemblies from a supplier. To make sure the assemblies were made to
specifications, the supplier of the window assemblies shipped a sample to the
car manufacturer for testing. This is an example of ____ control. a. feedforwardb. feedbackc. contiguousd. suboptimale. synergistic2 pointsQuestion 29Managers can motivate employees to increase
their efforts by ____. a. relying on the innate value of extrinsic
rewardsb. satisfying higher-order needs firstc. asking employees what their needs are then
matching rewards to those needsd. expecting employees needs to remain
stablee. doing all of these2 pointsQuestion 30Job specialization can result in ____. a. complicated job designsb. high job satisfactionc. employee boredomd. low absenteeisme. low employee turnover2 pointsQuestion 31The ____ is a barrier that prevents women and
minorities from advancing to the top jobs in an organizations. a. missing keyb. diversity bottleneckc. missing rungd. organizational roadblocke. glass ceiling2 pointsQuestion 32Group cohesion tends to be relatively strong
at the ____ stage of team development. a. stormingb. conformingc. normingd. informinge. forming2 pointsQuestion 33____ is the relatively stable set of
behaviors, attitudes, and emotions displayed over time that makes people
different from each other. a. Cognitive activityb. Motivationc. Self-conceptd. Dispositione. Personality2 pointsQuestion 34Relatively stable characteristics such as
abilities, psychological motives, or consistent patterns of behavior, form the
basis for the ____ of leadership. a. path-goal theoryb. expectancy theoryc. situational theoryd. behavioral theorye. trait theory2 points Question 35The steps in the basic perception process
include all of the following EXCEPT ____. a. retentionb. organizationc. attentiond. analysise. interpretation2 points Question 36According to a survey done on teaching
evaluations, students’ motivation to participate in teaching evaluations is
impacted significantly by their expectation that they will be able to provide
meaningful feedback. In other words, if they are going to expend the thought
and effort to fill out evaluation forms, (1) Is the form designed to gather
meaningful information? and (2) Do the students have enough information to form
a meaningful opinion about the instruction? In terms of expectancy theory,
students are concerned with ____, or whether it is worth their efforts. a. synergyb. reciprocityc. valenced. instrumentalitye. expectancy2 points Question 37Why is information strategically important
for organizations? a. Information can be used to obtain
first-mover advantage.b. Information is derived from perceived
knowledge, which limits its availability.c. Information cannot be used as a medium of
exchange.d. Information creates suboptimization
opportunities.e. All of these are examples of why information
is strategically important for organizations.2 points Question 38Airline companies have blamed their recent
financial problems on labor unions, the events of September 11, and a weak
economy. Those airlines in financial difficulties have tried to solve the
problem through short-term price reductions, firings and early retirements, and
asking for employees to take pay cuts. The CEOs of these companies have not
tried to motivate employees to create long-term solutions to the problems
facing the companies. The CEOs of these troubled companies ____. a. are more interested in doing the right
thing than doing things rightb. are more than likely managers rather than
leadersc. are true leaders d. are promoting long-term changee. tend to focus on organizational visions,
missions, goals, and objectives rather than organizational efficiency and
productivity2 points Question 39Which of the following is an internal
recruiting method? a. advertisingb. job postingc. walk-insd. job fairse. Internet job sites2 points Question 40With divisions that focus on business clients
and consumer clients, companies like Sprint, American Express, and others are
examples of ____ departmentalization. a. productb. customerc. matrixd. boundarylesse. functional2 pointsQuestion 41The two basic methods of capturing
information are ____. a. manual and electronicb. planned and unplannedc. systematic and unsystematicd. functional and hierarchicale. continuous and intermittent2 pointsQuestion 42The three components of ____ are initiation
of effort, direction of effort, and persistence of effort. a. motivationb. performancec. efficiencyd. self-managemente. compliance2 pointsQuestion 43The fastest-growing population group in the
United States is ____. a. Hispanic-Americansb. African-Americansc. Canadiansd. Chinese-Americanse. Vietnamese-Americans2 points Question 44Which of the following statements about
sexual harassment is true? a. Only people who have themselves been
harassed can file complaints or lawsuits.b. Nonemployees cannot be guilty of sexual
harassment.c. Sexual harassment can occur between people
of the same sex.d. The three kinds of sexual harassment are
quid pro quo, bona fide, and disparate treatment.e. None of these statements about sexual
harassment is true.2 pointsQuestion 45According to ____, leaders need to make clear
how followers can achieve organizational goals, take care of problems that
prevent followers from achieving goals, and then find more and varied rewards
to motivate followers who achieve those goals. a. Fiedler’s contingency theoryb. the path-goal theoryc. the Boston Consulting Group leadership
matrixd. the Vroom-Yetton-Jago normative decision
modele. Blake and Mouton’s leadership grid2 points Question 46Teams are typically required when ____.a. tasks are simpleb. tasks require multiple perspectivesc. synergy will complicate the problem
solution processd. the company has very limited resourcese. any of these conditions are met 2
points Question 47Effective managers define ____ as the process
of influencing others to achieve group or organizational goals. a. autonomyb. interpersonal influencec. supervisiond. leadershipe. management2 points Question 48Functional departmentalization ____. a. makes it easier for top managers to assess
work-unit performanceb. enhances coordination between departmentsc. allows work to be done by highly qualified
specialistsd. produces managers with broader experience
and expertisee. encourages interdepartmental communicatione2 pointsQuestion 49____ is leadership that creates a positive
image of the future that motivates organizational members and provides direction
for future planning and goal setting. a. Visionary leadershipb. Supportive leadershipc. Leadership empowermentd. Transactional leadershipe. Achievement-oriented leadership2 points Question 50____ generates awareness and acceptance of a
group’s purpose and mission and gets employees to see beyond their own needs
and self-interest for the good of the group. a. Charismatic leadershipb. Transformational leadershipc. Leadership empowermentd. Virtual leadershipe. Transactional leadership