Read through the syllabus below, then think about these questions:What learning objectives are most relevant to you and why?What skills or competencies are you excited about acquiring as a result of this course and what do you hope to do with them?Which topic are you least excited about and why?In one to two pages (250 – 400 words) respond to the prompts above and add any other comments or questions that you may have about the course.RICHARD M. FAIRBANKS SCHOOL OF PUBLIC HEALTHFALL 2016COURSE TITLE: Operations Management and Quality Improvement in HealthcareCOURSE NUMBER: PBHL H345COURSE DESCRIPTION This course provides an overview of healthcare operations management with an emphasis on quality improvement. Several process improvement methodologies and tools will be presented and applied to actual hospital operations management issues. In addition, learners will complete a personal process improvement project.BSHSM PROGRAM COMPETENCIES ADDRESSED IN THIS COURSE:1. Communicate effectively with diverse stakeholders, including public health and health care professionals, individually and in group settings using verbal, written, and electronic modes of communication2. Use statistical and other quantitative analysis tools and techniques to understand issues and problems in health care organizations and systems.6. Participate in developing and implementing plans and policies to improve the delivery of health services. 7. Work individually and within a team-setting by applying organizational knowledge and leadership skills. 8. Recognize and demonstrate sensitivity to diverse points of view.9. Seek principled solutions to health services delivery issues.IUPUI PRICIPALS OF UNDERGRADUATE LEARNING (PULs). (** Indicates major PUL for this course)Core Communication and Quantitative SkillsCritial Thinking** Learners will understand and remember how management science and process improvement developed and why they are important for future healthcare leaders.Learners will evaluate which principles, skills, and tools learned in class should be applied to a personal process improvement project.Learners will analyze and evaluate data and information in order to understand major work flows in healthcare organizations.Learners will evaluate which data is relevant, what graphic representation is most useful, and will create appropriate graphs.Learners will create a plan, implement it, analyze the data, create graphic representations, and evaluate the results in order to improve processes.Integration and Application of KnowledgeIntellectual Depth, Breadth, and AdaptivenessValues and EthicsLEARNING OBJECTIVES 1. Learners will understand and remember how management science and process improvement developed and why they are important knowledge bases for future healthcare leaders.2. Learners will understand the tasks and purpose of project management and be able to compare and contrast it with the tasks and purpose of process improvement.3. Learners will understand and remember at least three process improvement methodologies, be able to evaluate which methodology would be most effective in a given situation, and be able to apply the methodology appropriately.4. Learners will evaluate which principles, skills, and tools learned in class should be applied to a personal process improvement project.5. Learners will analyze and evaluate data and information in order to understand major work flows in healthcare organizations including patient flow, scheduling and capacity management, and supply chain management.6. Learners will create a plan, implement it, analyze the data, create graphic representations, and evaluate the results in order to improve a process.REQUIRED OR SUGGESTED TEXT AND/OR READINGSRequired Text: McLaughlin, D.B. & Olson, J.R. 2012. Healthcare Operations Management. 2nd ed. Chicago: AUPHA/HAP. ISBN-13: 978-156793444-1EVALUATION AND GRADING SCALELetter GradeA+AA-Percent Value97-10093-9690-92Letter GradeB+BB-Percent Value87-8983-8680-82Letter GradeC+CC-Percent Value77-7973-7670-72Letter GradeD+DD-Percent Value67-6963-6660-62Letter GradeFPercent Value0-59DELIVERABLES:DUE DATEITEMPOINTS1/16#1 SIPOC Diagram – General501/16#2 Syllabus Review- Reflection #1501/28#3 SIPOC Diagram – for your Project502/4#4 Opportunity Statement & KQC1002/11#5 Flow Chart & Ishikawa (Fish) Diagram1002/25#7 Complete Mid-Term Study Guide502/27MID-TERM EXAM100FINAL PRESENTATION – CONTENT100W 4/19M 4/24W 4/26M 5/1FINAL PRESENTATIONS – ATTENDANCE* (You must attend all four sessions to earn 100 points and be exempt from the final exam; no partial points)100Attendance (4 pts x 11-in class sessions +2 for all)50Chapter Quizzes (15 pts x 10 quizzes)150COURSE GUIDELINES Class StructureAs a hybrid class, we will generally meet on Mondays and you will be responsible for additional learning and activities on your own for the remainder of the week. The teaching format is based on active learning which means each learner should come to class prepared; having read assigned readings and watched related videos.Course Readings and Other AssignmentsFor each class session, you will generally be assigned a section of the textbook or other articles and videos. The instructor may add or substitute readings or videos during the course and will notify you through Canvas.Assignments are due by midnight of the due date. The first late submission will be accepted, but the point value will be reduced by 10% for every day late. Subsequent late submissions will earn 0 (zero) points. This is a hard and fast policy absent a doctors’ note or other life altering occurrencesLaptops and Other ElectronicsYou may use your laptop or tablet to take notes or review readings. However, social/personal use of laptops during class time is not acceptable. It is distracting to other students and the instructor. Cell phones should be turned off (not on vibrate) and put out of site. If you are monitoring a family emergency or otherwise have to be available please see the instructor and we will make appropriate arrangements.AttendanceThis is active learning class; you will learn most by being in class and participating in the assigned activities (both in class and outside of class). Attendance for the final three classes will exempt you from a written final exam. ADMINISTRATIVE WITHDRAWAL [Note: The IUPUI Administrative Withdrawal Policy applies only to undergraduate courses. Graduate course syllabi should not include this section.]A basic requirement of this course is that you will participate in all class meetings and conscientiously complete all required course activities and/or assignments. Keep in touch with me if you are unable to attend, participate, or complete an assignment on time. If you miss more than half of the required activities within the first 25% of the course without contacting me, you may be administratively withdrawn from this course. Our course meets once per week; thus if you miss more than two classes in the first four weeks, you may be withdrawn. Administrative withdrawal may have academic, financial, and financial aid implications. Administrative withdrawal will take place after the full refund period, and if you are administratively withdrawn from the course you will not be eligible for a tuition refund. If you have questions about the administrative withdrawal policy at any point during the semester, please contact me.STUDENTS WITH DISABILITIESStudents needing accommodations because of a disability will need to register with Adaptive Educational Services (AES) and complete the appropriate forms issued by AES before accommodations will be given. The AES office is located in Taylor Hall, UC 100. You can also reach the office by calling 274-3241. Visit http://aes.iupui.edu/ for more information.IU POLICY REGARDING ACTS OF SEXUAL MISCONDUCTWhat you should know about sexual misconduct: IU does not tolerate acts of sexual misconduct, including sexual harassment and all forms of sexual violence. If you have experienced sexual misconduct, or know someone who has, the University can help. It is important to know that federal regulations and University policy require faculty to promptly report complaints of potential sexual misconduct known to them to their campus Deputy Title IX Coordinator(s) to ensure that appropriate measures are taken and resources are made available. The University will work with you to protect your privacy by sharing information with only those that need to know to ensure the University can respond and assist. If you are seeking help and would like to speak to someone confidentially, you can make an appointment with a Mental Health Counselor on campus (contact information available at http://stopsexualviolence.iu.edu/employee/confidential.html). Find more information about sexual violence, including campus and community resources at http://stopsexualviolence.iu.edu/. STUDENT COURSE EVALUATION The School of Public Health evaluates all courses. Student course evaluations will be conducted in a manner that maintains the integrity of the process and the anonymity of respondents.ACADEMIC INTEGRITYAcademic and personal misconduct by students in this class are defined and dealt with according to the procedures in the Student Misconduct section of the IUPUI Code of Conduct, http://studentaffairs.iupui.edu/student-rights/student-code/ CLASS SCHEDULE (e.g. class meeting dates, topics, lecturer, learning objectives for each lecture, reading assignments, homework due dates, exam dates) NLT= Not Later ThanWkDateTopics/ActivitiesREADINGS FOR NEXT SESSIONHOMEWORK/QUIZZESDELIVERABLESLearning Objectives and PULs addressed 1Jan 9IntroductionsCourse OverviewSyllabus ReviewAssignments ReviewLO: 1PULs: 32Jan 16NO CLASSMartin Luther King HolidayNLT Jan 16Watch Videos: What is a process?https://youtu.be/ethAybrelp8Management Sciencehttps://youtu.be/EobeHwOw3S4Deliver (1/16): #1 SIPOC Diagram#2 Syllabus ReviewRead: Ch. 1 & Ch. 2Complete (1/16): Chapter 1&2 QuizLO: 1, 2PULs: 1, 2, 3, 3Jan 23Overview of Operations Management and Performance ImprovementLO: 1, 2, 3PULs: 1, 2, 3, 5NLTJan 28Watch VideoProject Management Termshttps://youtu.be/7c8xP1gRIWsProject Managementhttps://youtu.be/9LSnINglkQADeliver (1/28): #3 SIPOC Diagram of your Personal Process Improvement Project (PPIP)Read: Ch 5Complete (1/28) Ch. 5 QuizLO: 1, 2, 3,4PULs: 1, 2, 3, 4, 54Jan 30Project ManagementFOCUS – KQCLO: 1, 2, 3, 4PULs: 1, 2, 3, 4, 5NLTFeb 4Watch videos: Variationhttps://youtu.be/19Rm0teZcn8Five Whyshttps://youtu.be/JmrAkHafwHIFlow Chartinghttps://youtu.be/0VR7iBImDB4Optional Video:Flowchart in Excelhttps://youtu.be/HSfYsmTVogwDeliver (2/4): #4 Opportunity Statement and KQC for (PPIP)Read: Ch 6Complete (2/4): Ch.6 QuizLO: 1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 55Feb 6Decision Making Frameworks & Problem Identification- Part I Flow Chart IshikawaLO: 1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 5NLT Feb 11Watch Videos: Deming/PDSAhttps://youtu.be/e4gOPeHSRo8Process Improvement: PDCAhttps://youtu.be/8T1sYPrQqvYVisit this website; read; and explore (Hint: click on the blue topics in the grey box on the right under “How to Improve” to learn about each topic:http://www.ihi.org/resources/Pages/HowtoImprove/default.aspxDeliver (2/11): #5 Flow Chart and Fish Diagram of your PPIPLO: 1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 6Feb 13Decision Making and Problem Identification- Part IIPDSA – Plan & Data GatheringLO: 1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 5NLT Feb 18Watch videos:Big Data https://youtu.be/8pHzROP1D-wReliability & Validityhttps://youtu.be/Yr817Iy5pfoSamplinghttps://youtu.be/be9e-Q-jC-0Deliver (2/18): #6 Plan for PPIP including Data Gathering PlanRead: Ch 7 (pp. 165 – 176; more if you like).LO: 1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 57Feb 20Data and Statistical ToolsLO:1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 5NLT Feb 25Complete Module 1 Study GuideDeliver (2/25): #7 Mid Term Study GuideLO: 1, 2, 3, 4, 6PULs: 1, 2, 3, 4, 58Feb 27Mid Term Exam- In ClassNLT Mar 4Watch Videos:Six Sigma: Plain Englishhttps://youtu.be/tj8Saa1MbrIWhat is Six Sigma?https://youtu.be/LcamODKt-sQSix Sigma and Healthcarehttps://www.udemy.com/lean-six-sigma-in-healthcareBefore (3/4):Read Ch. 8Complete (3/4): Ch 8 QuizLO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 59Mar 6Quality and Six SigmaGuest: TBDLO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 5NLT Mar 11Watch Videos:Lean Vs. Six sigmahttps://youtu.be/6qjpwZ5AReEhttps://youtu.be/Q9h5t1CJ8vwLean Managerhttps://youtu.be/yZvsqm4Jok8Read: Ch 9Complete (3/11): Ch 9 QuizLO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 510Mar 13NO CLASS – SPRING BREAK11Mar 20Lean EnterpriseGuest: TBDLO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 5NLT Mar 27Watch Videos:Supply Chainhttps://youtu.be/Q7lQP4ZwzgIStanford:https://youtu.be/ALfdqyDNo_ARead: Ch 13Complete (3/27): Ch. 13 QuizLO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 512Mar 27No Class – ACHENLT 4/1Patient Schedulinghttps://youtu.be/0fLBEwOtgocStaff Schedulinghttps://youtu.be/9MrL2BxKh1EExtra Credit Opportunity!Due: 4/1This is optional, but if you would like to earn up to 25 points of extra credit, complete the supply chain assignmentRead: Ch 12Complete (4/1): Ch 12 QuizLO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 513Apr 3Scheduling & Capacity ManagementGuest: Rhonda Starr, MSN, RN, CPSTPractice AdministratorIU/Methodist FMC LO: 3, 4, 5, 6PULs: 1, 2, 3, 4, 5NLT Apr 8Read: Ch. 3 Complete (4/8) Ch. 3 Quiz14Apr 10Evidence Based Medicine & Value Based Purchasing15Apr 17Current Events UpdateWApr19Final PresentationsMApr 24Final PresentationsWApr 26Final PresentationsMMay1Final PreentationsOptional Syllabus Addendum ItemsAdditional Course Policies Syllabus Addendum Academic Misconduct Students are responsible for upholding and maintaining academic and professional honesty and integrity (IUPUI Code of Student Rights, Responsibilities, and Conduct, available at http://studentaffairs.iupui.edu/student-rights/student-code/. Part II Student Responsibilities, G). Plagiarism is the most common academic misconduct violation, and some students, who have been disciplined for plagiarism, have said they were not aware that they had plagiarized their work. This has occurred in both individual work and work completed as part of a group project or paper. Students who work in group projects should know that they are equally responsible for ensuring that their project/paper does not contain plagiarized material. Each student is responsible for ensuring literature reviews prepared by the group are properly reference and are not plagiarized. Students should also know that taking credit for work they did not do as part of a group project is representing someone else’s work as their own.Be aware that ‘not knowing’ does not excuse academic misconduct- every student is responsible for knowing the rules. The IU School of Education’s ‘How to Recognize Plagiarism’ is an on-line tutorial that can help you ensure that your work is not plagiarized. This tutorial can be accessed at http://www.indiana.edu/~istd/. If you have any questions about what constitutes academic misconduct for a course you are taking, be sure to ask the instructor for an explanation. All faculty have the responsibility of fostering the “intellectual honesty as well as the intellectual development of students” and part of this responsibility means that faculty must investigate cases of potential academic misconduct promptly and thoroughly. Faculty members also have the responsibility of taking appropriate action when academic misconduct occurs. The penalties for academic misconduct include but are not limited to lowering a grade on an assignment, lowering a course grade, or failing a student for a course. Significant violations of the code can result in expulsion from the University.Faculty in the School of Public Health take their responsibilities seriously and do not tolerate cheating, plagiarism, or any other form of academic misconduct. All students should read about their responsibilities for academic integrity in the IUPUI Code of Student Rights, Responsibilities, and Conduct to ensure that they understand what these terms mean and what penalties can be issued for academic misconduct. The IUPUI Code of Student Rights, Responsibilities, and Conduct defines four areas of academic misconduct: cheating, fabrication, plagiarism, and interference. The prohibited activities and actions include the following:1. Cheating. A student must not use or attempt to use unauthorized assistance, materials, information, or study aids in any academic exercise, including, but not limited to, the following:a. A student must not use external assistance on any “in-class” or “take-home” examination, unless the instructor specifically has authorized external assistance. This prohibition includes, but is not limited to, the use of tutors, books, notes, and calculators.b. A student must not use another person as a substitute in the taking of an examination or quiz.c. A student must not steal examinations or other course materials.d. A student must not allow others to conduct research or to prepare work for him or her without advance authorization from the instructor to whom the work is being submitted. Under this prohibition, a student must not make any unauthorized use of materials obtained from commercial term paper companies or from files of papers prepared by other persons.e. A student must not collaborate with other persons on a particular project and submit a copy of a written report which is represented explicitly or implicitly as the student’s individual work.f. A student must not use any unauthorized assistance in a laboratory, at a computer terminal, or on field work.g. A student must not submit substantial portions of the same academic work for credit or honors more than once without permission of the instructor to whom the work is being submitted.h. A student must not alter a grade or score in any way.2. Fabrication. A student must not falsify or invent any information or data in an academic exercise including, but not limited to, records or reports, laboratory results, and citations to the sources of information.3. Plagiarism. A student must not adopt or reproduce ideas, words, or statements of another person without appropriate acknowledgment. A student must give credit to the originality of others and acknowledge an indebtedness whenever he or she does any of the following:a. Quotes another person’s actual words, either oral or written;b. Paraphrases another person’s words, either oral or written;c. Uses another person’s idea, opinion, or theory; ord. Borrows facts, statistics, or other illustrative material, unless the information is common knowledge.4. Interference. a. A student must not steal, change, destroy, or impede another student’s work. Impeding another student’s work includes, but is not limited to, the theft, defacement, or mutilation of resources so as to deprive others of the information they contain.b. A student must not give or offer a bribe, promise favors, or make threats with the intention of affecting a grade or the evaluation of academic performance.5. Violation of Course RulesA student must not violate course rules established by a department, the course syllabus, verbal or written instructions, or the course materials that are rationally related to the content of the course or to the enhancement of the learning process in the course. 6. Facilitating Academic DishonestyA student must not intentionally or knowingly help or attempt to help another student to commit an act of academic misconduct, nor allow another student to use his or her work or resources to commit an act of misconduct. Civility and Disorderly ConductStudents are expected to conduct themselves in a courteous and civil manner in interactions with professors and fellow students. This requires each person to be courteous, tolerant, and respectful during interactions with one another in all interactions, including face-to-fact interactions, e-mail, and telephone conversations. Examples of discourteous behavior during class include reading the newspaper, working crossword puzzles, listening to headphones, talking or laughing with others, arriving late, using computers to surf the web, allowing cell phones to ring or sending text messages, or other non-class activities. The use of language, tone, or gestures that are inappropriate or offensive is also discourteous. These behaviors are not acceptable, and faculty and staff will address these problems as they arise either in class or on an individual basis. Disorderly conduct that interferes with teaching, research, administration, or other university or university-authorized activity will not be tolerated and will be reported immediately to the Office of the Dean of Students for disposition, which may result in disciplinary action, including possible suspension and/or expulsion from the university. Students should read the IUPUI Code of Student Rights, Responsibilities, and Conduct, which can be accessed athttp://studentaffairs.iupui.edu/student-rights/student-code/ in order to understand their responsibilities as a student. Communication between Faculty and StudentsConsistent with campus policy, a student’s campus email address is the official means of communication between current School of Public Health students and School of Public Health staff. For email communication with School of Public Health faculty, current School of Public Health students should refer to course syllabi for instructors’ preferences (Oncourse, Webmail, etc.). This policy applies to current students only. Students can forward IUPUI email to another account and still meet the requirements of this policy. Instructions for forwarding IUPUI email to another account can be found at http://uits.iu.edu/scripts/ose.cgi?berh.def.help.Students Called to Active DutyThe School of Public Health encourages any student who is in the Indiana Military Reserves and is called to active duty, specialized training, or as part of disaster relief efforts to finish his/her coursework if at all possible. Students who cannot complete their courses have the option of withdrawing with 100% fee refund, if they meet certain requirements. Students who are called to active duty may qualify for an incomplete (provided that all the above criteria have been met). For further information, please contact the Director of Undergraduate Education. Course WithdrawalsStudents who stop attending class without properly withdrawing from the class will receive a grade of F. It is important to withdraw from a course within specified timeframes (see chart below). Note that withdrawals after Week 12 of a regular session or Week 4 of a summer session are rarely granted. Poor performance in a course is not grounds for a late withdrawal. Withdrawal forms will not be processed in the Office of the Registrar after the last day of classes. Any requests for a late withdrawal after the last day of classes must go through the grade appeal process, but each student should remember that in accordance with campus policy, the School of Public Health does not permit a student to withdraw from a course if he/she has completed the course requirements. Grade replacement should be used in this case. See the Office of the Registrar’s website at http://registrar.iupui.edu/withdraw.html for more information. Withdrawal DeadlinesCourse deleted from record, no grade assigned, 100% refund (Advisor signature IS NOT required)Week 1 (last day) Withdrawal with automatic grade of W (Advisor signature IS required)Week 2– Week 7 (regular session)Week 2- Week 3 (summer session) Withdrawal with grade of W or F (Advisor and instructor signatures ARE required)Week 8- Week 12 (regular session)Week 3- Week 4 (summer session)Administrative WithdrawalsA basic requirement of this course is that you will participate in all class meetings and conscientiously complete all required course activities and/or assignments. Keep in touch with the course instructor if you are unable to attend, participate, or complete an assignment on time. If you miss more than half of the required activities within the first 25% of the course without contacting the course instructor, you may be administratively withdrawn from this course. Administrative withdrawal may have academic, financial, and financial aid implications. Administrative withdrawal will take place after the full refund period, and if you are administratively withdrawn from the course you will not be eligible for a tuition refund. If you have questions about the administrative withdrawal policy at any point during the semester, please contact the course instructor.IncompletesA grade of incomplete (I) indicates that a ‘substantial portion’ of the work in a course has been satisfactorily but not entirely completed by the student as of the end of the semester. The incomplete can be given to a student facing a hardship such that such that it would be unjust to hold the student to the established time limits for completing the work. Students should contact their instructor to determine if they are eligible for the incomplete. Poor performance in a course is not grounds for an incomplete. The School of Public Health follows the campus guidelines, which may be accessed at the Office of the Registrar’s website at http://registrar.iupui.edu/incomp.html in awarding incompletes. Incompletes must be removed within a time period specified by the instructor, but the time period may not exceed one year after the semester in which the student was enrolled in the course. The incomplete will revert to an ‘F’ if not completed within the specified timeframe. Grade ChangesUnder certain circumstances, students can seek grade changes for previously taken courses if they believe that a grade has been calculated or assigned incorrectly. A student who is seeking a grade change must first contact the instructor and ask for the grade change. In the event the instructor does not change the grade, the student can file a Change of Grade Petition with the Registrar’s Office. In the School of Public Health, a student has 90 days after the conclusion of a course to appeal a grade. In cases of extenuating circumstances, the School of Public Health may consider petitions filed after this date. The School of Public Health will review the request and make a final decision on a case-by-case basis. The Change of Grade petition form is located at the Office of the Registrar’s website at http://registrar.iupui.edu/grdfrm.html.Final Exam ScheduleIf a final exam is given, it must be held on the day and time set in the final exam schedule. If an instructor has changed the final exam date, the student should first consult with the instructor. Students who have more than three final exams in one day or insufficient time to get from one exam to another should consult with their instructors to resolve these conflicts. Exams should not be given in the week before the final exam week. If a student is not able to resolve a final exam problem with the instructor, the student may report the problem to the Director of Undergraduate Education or the Associate Chair for Academic Programs and Alumni Services. See the Office of the Registrar’s website at http://registrar.iupui.edu/accal.html for the final exam week schedule.