.png” alt=”Text box: purpose of this assignment
this assignment demonstrates how business processes are analyzed to develop information systems functional (business) requirements. this assignment specifically addresses the following course outcome to enable you to:
analyze internal and external business processes to identify information systems requirements

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Overview of Business Process Analysis and
Functional Requirements for UMUC Haircuts
For your Case Study
Stage 1 assignment, you performed a Five Forces Analysis and justified Myra’s
chosen strategy for competitive advantage andthe business process that she
would like to improve through the application of technology.
In the Stage 2 assignment, you will identify the inputs, processing and outputs of Myra’s selected business process. Those inputs,
processing and outputs form the functional (business) requirements for an IT
system to improve the process.
The first step in identifying
the functional or business requirements for an information system is to develop
the high level requirements that
establish the scope of the system. Myra
has selected the Customer and Employee Scheduling Process for improvement using
an IT solution, and together you have identified the following high level
requirements. The system must
1.
Allow employees
to enter their availability and desired days/times to work
2.
Allow Myra to
review the employee requests and develop a schedule
3.
Make the
schedule available to employees to review their final work schedule
4.
Make the
employee schedule available for staff to enter customer appointments
5.
Allow Myra and
the staff to enter customer appointments
6.
Keep track of
customer appointments, including stylist and service performed
7.
Accommodate
changes in the employee schedules and customer appointments, and update
schedule accordingly
8.
Accommodate
changes in the customer information stored in the system
9.
Provide
management reports to Myra showing employee workload, customers served,
customer contact information, busy times/days, etc.
For this assignment, you will focus on the customer appointment portion of the
overall process. The process model shows
the steps in the customer appointment process.
In a process model, rectangles are used to illustrate process steps and
diamonds are used where decisions or choices are made. You need to be aware that there are other
aspects of the process to be considered, as shown in the high level
requirements above. The points at which
these additional steps intersect with the customer appointment process are shown
in the process model with a circle and a letter.
Customer
Appointment Process Model:
The process model is separately
provided as an Excel file, labeled “Stage 2 Process Model.”
Assignment:
UMUC Haircuts Stage 2: Create a document
that includes:
I.
Introduction
At the top of your
paper, show the strategy for competitive advantage that Myra selected and the
business process she has chosen to improve, using the following format:
Strategy for Competitive Advantage: xxxxxxx (just name the strategy)
Business Process to
Improve: xxxxxxxxx (just name the
process)
II.
Table
of Functional (Business) Requirements
Copy the table below into your
paper. Using the To-Be Model provided complete the table of requirements for an
IT system for each of the numbered process
steps that includes:

the inputs to
the process include specific items of information or data elements (for
example, customer name) entered into the system as part of the process step

processing or
actions that the system takes (for example, check calendar to let person know
if UMUC Haircuts is open at the specified time)

outputs of the
process include specific items of information or data elements (for example,
appointment date) that the system will display or print out for the user to see
There are 7 numbered steps in the Appointment
Process itself. In addition, there are
three other processes that are needed (numbered 8, 9 and 10), but are beyond
the scope of the appointment process: a
process for entering the time needed and costs for the various styling
services; the employee scheduling process, by which the schedule is created,
updated and maintained; and, the payment process that collects customer
payments and updates the database accordingly.
For these three processes, you should also identify the input needed for the system, what the
system is to do with that input (process)
and what output the system will need
to create or display either immediately or later.

Process Step

Input
Information/data item(s) entered into the system
as part of this step

Process
Processing or action the system must perform for
this step

Output
Information/data item(s)/record created, or
displayed or printed out for the user in this step

1

2

3

4

5

6

7

8

9

10

The responses that you enter into the table for
each requirement must be aligned to the specific business process to be
improved and the data it uses, and it must be appropriate to the UMUC Haircuts
business.
Formatting:
For academic writing, the writer is expected to write in
the third person. In third person, the writer avoids the pronouns I, we, my,
and our. The third person is used to make the writing more objective by taking
the individual, the self, out of the writing. This method is very helpful for
academic writing, a form in which facts, not opinion, drive the tone of the
text. Writing in the third person allows the writer to come across as unbiased
and thus more informed.

Submit a document that includes the Table of Functional Requirements.

Table entries should be single spaced.

Use APA formatted citations and references for any external sources used.

Include a title page, and a reference page if references are included.

Compare your final work to the rubric to be sure you have met content and
quality criteria.

Submit your paper as a Word document, or a document that can be read in
Word.

Your submission should include your last name first in the filename: Lastname_firstname_Stage _2
The “right” and “wrong” answers
have to do with whether or not you correctly incorporated the course vocabulary
and concepts from the textbook to support your choices, and that you address
all parts of the assignment. The specific solution you select for an IT solution
is not as important as that it makes sense in light of the course content.
GRADING
RUBRIC:

ISFM-300 Case
Study, Stage 2 Rubric: Functional Requirements

Criteria

90-100%
Far Above Standards

80-89%
Above Standards

70-79%
Meets Standards

60-69%
Below Standards

< 60% Well Below Standards Possible Points Inputs 27-30 Points All inputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. 24-26 Points Most inputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. 21-23 Points Inputs listed are designated and demonstrate a basic understanding of course concepts or analysis. 18-20 Points Inputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. 0-18 Points Few, if any inputs are provided or inputs are not appropriate for the process step and/or the case study. 30 Processing 27-30 Points All processing listed demonstrates a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. 24-26 Points Most processing listed demonstrates an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. 21-23 Points Processing is listed and demonstrates a basic understanding of course concepts or analysis. 18-20 Points Processing is provided but may be lacking in demonstration of understanding of course concepts or analysis. 0-18 Points Processing shown is not appropriate for the process step and/or the case study. 30 Outputs 27-30 Points All outputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. 24-26 Points Most outputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process. 21-23 Points Outputs listed are designated and demonstrate a basic understanding of course concepts or analysis. 18-20 Points Outputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. 0-18 Points Few, if any outputs are provided or outputs are not appropriate for the process step and/or the case study. 30 Table Format 9-10 Points Information is professionally presented, clear and easily understood; is written in third person and uses course vocabulary, correct sentence structure, grammar, and spelling. Any references used are listed and cited using APA style. 8 Points Information is presented well; is clear, and uses correct sentence structure; written in third person, and has few grammar, and spelling errors. Any references used are listed and cited using APA style. 7 Points Information is presented with some grammar and/or spelling errors. Any references used are listed and cited using APA style. 6 Points Information is not professionally presented, may not be clearly written, and/or contains several grammar and/or spelling errors, or errors in use of APA style for references/ citations. 0-5 Points Information is extremely poorly written; has many grammar and/or spelling errors; and/or does not convey the information adequately. 10 TOTAL Points Possible 100 Overview of Business Process Analysis and Functional Requirements for UMUC HaircutsFor your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra's chosen strategy for competitive advantage andthe business process that she would like to improve through the application of technology. In the Stage 2 assignment, you will identify the inputs, processing and outputs of Myra's selected business process. Those inputs, processing and outputs form the functional (business) requirements for an IT system to improve the process. The first step in identifying the functional or business requirements for an information system is to develop the high level requirements that establish the scope of the system. Myra has selected the Customer and Employee Scheduling Process for improvement using an IT solution, and together you have identified the following high level requirements. The system must1. Allow employees to enter their availability and desired days/times to work2. Allow Myra to review the employee requests and develop a schedule3. Make the schedule available to employees to review their final work schedule4. Make the employee schedule available for staff to enter customer appointments5. Allow Myra and the staff to enter customer appointments6. Keep track of customer appointments, including stylist and service performed7. Accommodate changes in the employee schedules and customer appointments, and update schedule accordingly8. Accommodate changes in the customer information stored in the system9. Provide management reports to Myra showing employee workload, customers served, customer contact information, busy times/days, etc.For this assignment, you will focus on the customer appointment portion of the overall process. The process model shows the steps in the customer appointment process. In a process model, rectangles are used to illustrate process steps and diamonds are used where decisions or choices are made. You need to be aware that there are other aspects of the process to be considered, as shown in the high level requirements above. The points at which these additional steps intersect with the customer appointment process are shown in the process model with a circle and a letter.Customer Appointment Process Model: The process model is separately provided as an Excel file, labeled "Stage 2 Process Model."Assignment: UMUC Haircuts Stage 2: Create a document that includes: I. IntroductionAt the top of your paper, show the strategy for competitive advantage that Myra selected and the business process she has chosen to improve, using the following format:Strategy for Competitive Advantage: xxxxxxx (just name the strategy)Business Process to Improve: xxxxxxxxx (just name the process)II. Table of Functional (Business) RequirementsCopy the table below into your paper. Using the To-Be Model provided complete the table of requirements for an IT system for each of the numbered process steps that includes: the inputs to the process include specific items of information or data elements (for example, customer name) entered into the system as part of the process step processing or actions that the system takes (for example, check calendar to let person know if UMUC Haircuts is open at the specified time) outputs of the process include specific items of information or data elements (for example, appointment date) that the system will display or print out for the user to seeThere are 7 numbered steps in the Appointment Process itself. In addition, there are three other processes that are needed (numbered 8, 9 and 10), but are beyond the scope of the appointment process: a process for entering the time needed and costs for the various styling services; the employee scheduling process, by which the schedule is created, updated and maintained; and, the payment process that collects customer payments and updates the database accordingly. For these three processes, you should also identify the input needed for the system, what the system is to do with that input (process) and what output the system will need to create or display either immediately or later. Process StepInput Information/data item(s) entered into the system as part of this stepProcessProcessing or action the system must perform for this stepOutputInformation/data item(s)/record created, or displayed or printed out for the user in this step12345678910The responses that you enter into the table for each requirement must be aligned to the specific business process to be improved and the data it uses, and it must be appropriate to the UMUC Haircuts business.Formatting:For academic writing, the writer is expected to write in the third person. In third person, the writer avoids the pronouns I, we, my, and our. The third person is used to make the writing more objective by taking the individual, the self, out of the writing. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed. Submit a document that includes the Table of Functional Requirements. Table entries should be single spaced. Use APA formatted citations and references for any external sources used. Include a title page, and a reference page if references are included. Compare your final work to the rubric to be sure you have met content and quality criteria. Submit your paper as a Word document, or a document that can be read in Word. Your submission should include your last name first in the filename: Lastname_firstname_Stage _2The "right" and "wrong" answers have to do with whether or not you correctly incorporated the course vocabulary and concepts from the textbook to support your choices, and that you address all parts of the assignment. The specific solution you select for an IT solution is not as important as that it makes sense in light of the course content. GRADING RUBRIC:ISFM-300 Case Study, Stage 2 Rubric: Functional Requirements90-100%Far Above Standards80-89%Above Standards70-79%Meets Standards60-69%Below Standards< 60%Well Below StandardsPossible PointsInputs27-30 PointsAll inputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.24-26 PointsMost inputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.21-23 PointsInputs listed are designated and demonstrate a basic understanding of course concepts or analysis. 18-20 PointsInputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. 0-18 PointsFew, if any inputs are provided or inputs are not appropriate for the process step and/or the case study.30Processing27-30 PointsAll processing listed demonstrates a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.24-26 PointsMost processing listed demonstrates an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.21-23 PointsProcessing is listed and demonstrates a basic understanding of course concepts or analysis. 18-20 PointsProcessing is provided but may be lacking in demonstration of understanding of course concepts or analysis. 0-18 PointsProcessing shown is not appropriate for the process step and/or the case study.30Outputs27-30 PointsAll outputs listed demonstrate a strong understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.24-26 PointsMost outputs listed demonstrate an understanding of course concepts, analysis and critical thinking; and are appropriate for the business in the case study and the process.21-23 PointsOutputs listed are designated and demonstrate a basic understanding of course concepts or analysis. 18-20 PointsOutputs are provided but selection may be lacking in demonstration of understanding of course concepts or analysis. 0-18 PointsFew, if any outputs are provided or outputs are not appropriate for the process step and/or the case study.30Table Format9-10 PointsInformation is professionally presented, clear and easily understood; is written in third person and uses course vocabulary, correct sentence structure, grammar, and spelling. Any references used are listed and cited using APA style.8 PointsInformation is presented well; is clear, and uses correct sentence structure; written in third person, and has few grammar, and spelling errors. Any references used are listed and cited using APA style.7 PointsInformation is presented with some grammar and/or spelling errors. Any references used are listed and cited using APA style. 6 PointsInformation is not professionally presented, may not be clearly written, and/or contains several grammar and/or spelling errors, or errors in use of APA style for references/ citations.0-5 PointsInformation is extremely poorly written; has many grammar and/or spelling errors; and/or does not convey the information adequately.10TOTAL Points Possible100