Page 1

Question 1. 1. (TCOs A and B) What is organizational
learning? Why is it important for firms to emphasize organizational learning?
(Points : 10)

Question 2. 2. (TCO D) Referring to the team decision-making
process, define consensus and unanimity, and explain the difference between the
two. (Points : 10)

Question 3. 3. (TCOs E and F) Please identify and give
examples of four of the five indirect conflict management strategies. (Points :
10)

Question 4. 4. (TCO G) Differentiate between trait theories
of leadership and behavioral theories of leadership. Describe each and give an
example of each type of leadership. (Points : 10)

Question 5. 5. (TCO E and F) Explain how interpersonal
conflict occurs, and give two examples of substantive conflict and two examples
of emotional interpersonal conflict. (Points : 10)

Page 2

Question 1. 1. (TCO B) Faxco Incorporated is a business with
500 employees. The CEO of the company has recently learned, based on employee
surveys, that the employees are not very happy with the company. In fact, the
CEO is starting to believe that this may be the reason why Faxco is
experiencing slower sales and a recent budget crisis that threatens to shut
down the company in 3 years if it is not fixed.

You are a consultant and the CEO has asked you to visit the
company for a week and analyze what might be going wrong. Here are your notes
from the week.
(1) Attended Manager 1’s staff meeting. He has 200 employees
working under him. Manager 1 talked about the recent budget problems that Faxco
is having. He said, “It’s not like we didn’t know this was coming. The
company makes a junky product compared to our competitors, and half the time, I
think the manufacturing department is cutting corners.” Manager 1 was
overheard telling an employee, “I don’t blame anyone if they are looking
for work elsewhere.”

(2) You overheard three employees talking after Manager 1’s
staff meeting. Employees are upset about the idea that the manufacturing
department might be cutting corners and creating junky products. The company
advertises its products as having the finest quality and durability.

(3) You attended Manager 2’s staff meeting. He runs the tech
department and has 20 employees. He was very upset with the marketing
department. He stated, “Someone over in marketing reported to the CEO that
a computer technician from this department was rude to them. I did not even ask
who it was that was supposedly being rude. I know we’re all techies in this
department together and we don’t behave that way.” He also read an e-mail
from a customer who said that someone from the tech department was rude. His
response was, “All these customers do is complain. It’s us versus them
apparently, so we have to watch out.”
In light of what you learned in MGMT591 about diversity, job
satisfaction, and attitudes, please write up a neatly-organized analysis for
the CEO. (Points : 45)

Question 2. 2. (TCO E) Describe the communications process
in detail, including all key parts and their particular function; as well as
movement of the communications Provide examples of each part and elaborate on
each example. (Points : 45)

Question 3. 3. (TCO F) As a manager of people it is
inevitable that you will have to deal with conflict issues. In our studies we
have identified the need to resolve conflict when it is seen to be counter to
the organizations goals and in some cases, to stimulate conflict to arrive at
organizational goals or increase performance. Select any two of the nine
conflict-resolution techniques (see Exhibit 14-4 in your textbook). Explain how
each technique could be used to reduce or eliminate conflict. Provide an
example scenario for each. (15 points for each technique with an example
scenario) Select one of the four conflict-stimulation techniques (see Exhibit
14-4 in your textbook). Explain how that technique could be used to improve a
groups performance. Provide an example scenario. (15 points) (Points : 45)

Question 4. 4. (TCO D) Managers and leaders must possess
good communication skills in order to be successful and achieve their goals.
However, there are many barriers to effective communication. Please describe
five common barriers to effective communication that managers and leaders often
need to overcome. Evaluate each of the five barriers significance to the
communication process. Then identify an action that a manager or leader could
take to overcome each barrier. (Points : 45)

Page 1Question 1. 1. (TCOs A and B) What is organizational
learning? Why is it important for firms to emphasize organizational learning?
(Points : 10) Question 2. 2. (TCO D) Referring to the team decision-making
process, define consensus and unanimity, and explain the difference between the
two. (Points : 10) Question 3. 3. (TCOs E and F) Please identify and give
examples of four of the five indirect conflict management strategies. (Points :
10) Question 4. 4. (TCO G) Differentiate between trait theories
of leadership and behavioral theories of leadership. Describe each and give an
example of each type of leadership. (Points : 10) Question 5. 5. (TCO E and F) Explain how interpersonal
conflict occurs, and give two examples of substantive conflict and two examples
of emotional interpersonal conflict. (Points : 10) Page 2Question 1. 1. (TCO B) Faxco Incorporated is a business with
500 employees. The CEO of the company has recently learned, based on employee
surveys, that the employees are not very happy with the company. In fact, the
CEO is starting to believe that this may be the reason why Faxco is
experiencing slower sales and a recent budget crisis that threatens to shut
down the company in 3 years if it is not fixed.You are a consultant and the CEO has asked you to visit the
company for a week and analyze what might be going wrong. Here are your notes
from the week.(1) Attended Manager 1’s staff meeting. He has 200 employees
working under him. Manager 1 talked about the recent budget problems that Faxco
is having. He said, “It’s not like we didn’t know this was coming. The
company makes a junky product compared to our competitors, and half the time, I
think the manufacturing department is cutting corners.” Manager 1 was
overheard telling an employee, “I don’t blame anyone if they are looking
for work elsewhere.”(2) You overheard three employees talking after Manager 1’s
staff meeting. Employees are upset about the idea that the manufacturing
department might be cutting corners and creating junky products. The company
advertises its products as having the finest quality and durability.(3) You attended Manager 2’s staff meeting. He runs the tech
department and has 20 employees. He was very upset with the marketing
department. He stated, “Someone over in marketing reported to the CEO that
a computer technician from this department was rude to them. I did not even ask
who it was that was supposedly being rude. I know we’re all techies in this
department together and we don’t behave that way.” He also read an e-mail
from a customer who said that someone from the tech department was rude. His
response was, “All these customers do is complain. It’s us versus them
apparently, so we have to watch out.”In light of what you learned in MGMT591 about diversity, job
satisfaction, and attitudes, please write up a neatly-organized analysis for
the CEO. (Points : 45) Question 2. 2. (TCO E) Describe the communications process
in detail, including all key parts and their particular function; as well as
movement of the communications Provide examples of each part and elaborate on
each example. (Points : 45) Question 3. 3. (TCO F) As a manager of people it is
inevitable that you will have to deal with conflict issues. In our studies we
have identified the need to resolve conflict when it is seen to be counter to
the organizations goals and in some cases, to stimulate conflict to arrive at
organizational goals or increase performance. Select any two of the nine
conflict-resolution techniques (see Exhibit 14-4 in your textbook). Explain how
each technique could be used to reduce or eliminate conflict. Provide an
example scenario for each. (15 points for each technique with an example
scenario) Select one of the four conflict-stimulation techniques (see Exhibit
14-4 in your textbook). Explain how that technique could be used to improve a
groups performance. Provide an example scenario. (15 points) (Points : 45) Question 4. 4. (TCO D) Managers and leaders must possess
good communication skills in order to be successful and achieve their goals.
However, there are many barriers to effective communication. Please describe
five common barriers to effective communication that managers and leaders often
need to overcome. Evaluate each of the five barriers significance to the
communication process. Then identify an action that a manager or leader could
take to overcome each barrier. (Points : 45)