OPS 571 Final Exam (****** 28/30 Correct *****)————————————————————————-1.
Which of the following is considered a major process flow structure?
Lead
Time
Fabrication
Lean
Manufacturing
Project2.
ISO audits result in certifications that are done by first, second, or third
parties. Which of the following result in the best certification of a firm?
Certification
is sought by any firm assuming they pay annual dues.
2nd
Party where a customer audits its supplier
3rd
Party where a qualified national or international standards/certifying agency
serves as an auditor
1st
Party where a firm audits itself against ISO standards3.
Which of the following is ISO 14000 primarily concerned with?
Quality
management
Time
management
Continuous
improvement management
Environmental
management4.
Which is the one correct value stream principle?
Look
for efficiencies in the factory, office, physical, procedural, and technical
operations.
Eliminate
waste that stops, slows down, or diverts the value stream.
Concentrate
on speeding up value-adding operations rather than removing waste.
Keep
the value stream moving at minimum velocity.5.
What is the starting point in developing a capacity plan for a health care
operation?
Determining
the effective capacity over time
Estimating
design capacity
Forecasting
patient demand for a reasonable length of time
Discovery
of the bottleneck operation6.
Which of the following is considered an organizational blueprint, which
prescribes the quantity and time frame for when each end product will be
assembled?
MRP
(Material Requirements Plan)
ERP
(Enterprise Resource Planning)
MPS
(Master Production Schedule)
WBS
(Work Breakdown Structure)7.Which
of the following is an element that addresses elimination of waste under lean
production?
Kanban
production control system
Production
ahead of demand
Minimized
run times
Group
plant loading technology8.
In most cases, demand for products or services can be broken into several
components. Which of the following is considered a component of demand?
Level
elements
Future
elements
Past
elements
Cyclical
elements9.
Design for manufacturing and assembly delivers product improvements by
emphasizing which of the following:
Reducing
product quality during the assembly process
Designing
products so they can be manufactured by a virtual factory
Reducing
equipment in the production process
Simplification
of the product by reducing the number of separate parts10.
Which of the following is one of the principles of reengineering?
Quality
at the source
Do
not select suppliers on the basis of price alone.
Have
those who use the output of a process perform the process.
Leverage
high cost employees with lower cost employees.11.
Which of the following is a characteristic that can be used to guide the design
of service systems?
Services
are all similar.
Services
businesses are inherently entrepreneurial.
Quality
work means quality service.
Services
cannot be inventoried.12.
Considering Hau Lees uncertainty framework for classifying supply chains,
which of the following is given to a supply chain which has an evolving supply
process based on functional products?
Risk
hedging
Forward
looking
Efficient
Agile13.
There are many applications of poka-yokes in service organizations. Which of
the following is one of the three-T’s used to classify poka-yokes?
Trust
Teamwork
Task
Time14.
Which of the following is a major factor that distinguishes service design and
development from manufacturing design and development?
The
service package has the same legal protection available to manufactured goods.
Manufacturing
is far more capital intensive than services.
The
service process and service product can be developed independently.
The
service package is the major output of the development process.15.
A project can be segmented into which of the following?
Events

Sub-jobs
Work
packages
Success
markers16.
Which of the following is a cost impact and payoff analysis tool from the
operations consulting tool kit?
Statistical
tools
Decision
trees
Work
sampling
Gap
analysis17.
According to the theory of constraints, which of the following can be a
capacity-constrained resource (CCR)?
Product
design
Inoperable
equipment
An
employee
A
customer18.
The ability to rapidly and inexpensively switch production from one product to
another enables which of the following:
Economies
of shape
Economies
of size
Economies
of scale
Economies
of scope19.
According to the theory of constraints, which of the following financial
measurements can be used to measure the firm’s ability to make money?
Operating
expenses
Dividends
Sales
Return
on investment 20.
Demings PDCA (plan, do, check, and act) cycle underlies what inherent Six
Sigma principle?
Continuous
improvement
Control
charting
Standard
deviation
Project
management21.
Which of the following is usually included as an inventory holding cost?
Order
placing
Quantity
discounts
Breakage
Typing
up an order22.
Which production process term best describes the situation when activities in a
stage of production must stop because there is no work?
Blocking
Starving
Staging
Buffering23.
In a Gantt chart the vertical axis represents which of the following?
Time
Revenue
Tasks
Cost24.
The Shingo system states that the way to prevent defects from coming out at the
end of a process is to do which of the following:
Redesign
the process in order to mitigate the bottlenecks.
Utilize
SQC (statistical quality control).
Introduce
controls within the process.
Slow
down production rates until the process is in control.25.
Which of the following terms describes the time a unit spends actually being
worked on together with the time spent waiting in a queue?
Flow
time
Build
time
Cycle
time
Run
time26.
Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling
for optimized production technology?
An
hour saved at a bottleneck operation does not increase the process flow.
If
you lose an hour at a bottleneck it is better than making scrap.
Do
not allow bottlenecks to govern the flow of the line.
Utilization
and activation of a resource are not the same.27. During the implementation of a
project, which of the following should be the primary focus of a consulting
firm?
The
correct project software
Application
of the learning curve theory
Tools
and materials availability
People
management skills28.
Which of the following is an analytical tool used in Six-Sigma quality
improvement programs?
Gantt
charts
Pareto
charts
Tree
charts
Pedigree
charts29.
A project manager must consider several components when overseeing the planning
process of aggregate operations; specifically, whether such components are
factors that are internal or external to the organization. Which of the
following factors would be classified as an internal component for an organization?
Inventory
levels and economic conditions
Market
demand and subcontractor capacity
Current
physical capacity and current workforce
Competitor
behavior and current workforce30.
Which of the following is the net requirement using an MRP program if the gross
requirement is 10,000 and the inventory on hand is 4,000?
10,000
14,000
6,000
4,000OPS
571 Final Exam MCQOPS571
OPS/571 OPS 571 Final Exam Quiz
OPS
571 Final Exam————————————————————————-1.
Which of the following is considered a major process flow structure?
Lead
Time
Fabrication
Lean
Manufacturing
Project2.
ISO audits result in certifications that are done by first, second, or third
parties. Which of the following result in the best certification of a firm?
Certification
is sought by any firm assuming they pay annual dues.
2nd
Party where a customer audits its supplier
3rd
Party where a qualified national or international standards/certifying agency
serves as an auditor
1st
Party where a firm audits itself against ISO standards3.
Which of the following is ISO 14000 primarily concerned with?
Quality
management
Time
management
Continuous
improvement management
Environmental
management4.
Which is the one correct value stream principle?
Look
for efficiencies in the factory, office, physical, procedural, and technical
operations.
Eliminate
waste that stops, slows down, or diverts the value stream.
Concentrate
on speeding up value-adding operations rather than removing waste.
Keep
the value stream moving at minimum velocity.5.
What is the starting point in developing a capacity plan for a health care
operation?
Determining
the effective capacity over time
Estimating
design capacity
Forecasting
patient demand for a reasonable length of time
Discovery
of the bottleneck operation6.
Which of the following is considered an organizational blueprint, which
prescribes the quantity and time frame for when each end product will be
assembled?
MRP
(Material Requirements Plan)
ERP
(Enterprise Resource Planning)
MPS
(Master Production Schedule)
WBS
(Work Breakdown Structure)7.Which
of the following is an element that addresses elimination of waste under lean
production?
Kanban
production control system
Production
ahead of demand
Minimized
run times
Group
plant loading technology8.
In most cases, demand for products or services can be broken into several
components. Which of the following is considered a component of demand?
Level
elements
Future
elements
Past
elements
Cyclical
elements9.
Design for manufacturing and assembly delivers product improvements by
emphasizing which of the following:
Reducing
product quality during the assembly process
Designing
products so they can be manufactured by a virtual factory
Reducing
equipment in the production process
Simplification
of the product by reducing the number of separate parts10.
Which of the following is one of the principles of reengineering?
Quality
at the source
Do
not select suppliers on the basis of price alone.
Have
those who use the output of a process perform the process.
Leverage
high cost employees with lower cost employees.11.
Which of the following is a characteristic that can be used to guide the design
of service systems?
Services
are all similar.
Services
businesses are inherently entrepreneurial.
Quality
work means quality service.
Services
cannot be inventoried.12.
Considering Hau Lees uncertainty framework for classifying supply chains,
which of the following is given to a supply chain which has an evolving supply
process based on functional products?
Risk
hedging
Forward
looking
Efficient
Agile13.
There are many applications of poka-yokes in service organizations. Which of
the following is one of the three-T’s used to classify poka-yokes?
Trust
Teamwork
Task
Time14.
Which of the following is a major factor that distinguishes service design and
development from manufacturing design and development?
The
service package has the same legal protection available to manufactured goods.
Manufacturing
is far more capital intensive than services.
The
service process and service product can be developed independently.
The
service package is the major output of the development process.15.
A project can be segmented into which of the following?
Events

Sub-jobs
Work
packages
Success
markers16.
Which of the following is a cost impact and payoff analysis tool from the
operations consulting tool kit?
Statistical
tools
Decision
trees
Work
sampling
Gap
analysis17.
According to the theory of constraints, which of the following can be a
capacity-constrained resource (CCR)?
Product
design
Inoperable
equipment
An
employee
A
customer18.
The ability to rapidly and inexpensively switch production from one product to
another enables which of the following:
Economies
of shape
Economies
of size
Economies
of scale
Economies
of scope19.
According to the theory of constraints, which of the following financial
measurements can be used to measure the firm’s ability to make money?
Operating
expenses
Dividends
Sales
Return
on investment 20.
Demings PDCA (plan, do, check, and act) cycle underlies what inherent Six
Sigma principle?
Continuous
improvement
Control
charting
Standard
deviation
Project
management21.
Which of the following is usually included as an inventory holding cost?
Order
placing
Quantity
discounts
Breakage
Typing
up an order22.
Which production process term best describes the situation when activities in a
stage of production must stop because there is no work?
Blocking
Starving
Staging
Buffering23.
In a Gantt chart the vertical axis represents which of the following?
Time
Revenue
Tasks
Cost24.
The Shingo system states that the way to prevent defects from coming out at the
end of a process is to do which of the following:
Redesign
the process in order to mitigate the bottlenecks.
Utilize
SQC (statistical quality control).
Introduce
controls within the process.
Slow
down production rates until the process is in control.25.
Which of the following terms describes the time a unit spends actually being
worked on together with the time spent waiting in a queue?
Flow
time
Build
time
Cycle
time
Run
time26.
Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling
for optimized production technology?
An
hour saved at a bottleneck operation does not increase the process flow.
If
you lose an hour at a bottleneck it is better than making scrap.
Do
not allow bottlenecks to govern the flow of the line.
Utilization
and activation of a resource are not the same.27. During the implementation of a
project, which of the following should be the primary focus of a consulting
firm?
The
correct project software
Application
of the learning curve theory
Tools
and materials availability
People
management skills28.
Which of the following is an analytical tool used in Six-Sigma quality
improvement programs?
Gantt
charts
Pareto
charts
Tree
charts
Pedigree
charts29.
A project manager must consider several components when overseeing the planning
process of aggregate operations; specifically, whether such components are
factors that are internal or external to the organization. Which of the
following factors would be classified as an internal component for an organization?
Inventory
levels and economic conditions
Market
demand and subcontractor capacity
Current
physical capacity and current workforce
Competitor
behavior and current workforce30.
Which of the following is the net requirement using an MRP program if the gross
requirement is 10,000 and the inventory on hand is 4,000?
10,000
14,000
6,000
4,000OPS
571 Final Exam MCQOPS571
OPS/571 OPS 571 Final Exam Quiz
OPS
571 Final Exam