MGT101-HK1. PRINCIPLES OF MANAGEMENT (MGT101-HK1) > TAKE
ASSESSMENT: FINAL EXAM

Question 1 1 points
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When creativity is desirable,
then:

the
organization should be completely centralized

the
organization should be completely decentralized

some
degree of decentralization is desirable

it is
impossible to recommend centralization or decentralization in this situation

Question 2 1 points
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In order to raise the odds their
commands will be accepted, Barnard recommends:

the
manager uses informal channels of communication

each
organization member receive directions from the most expedient communication
channel

the
line of communication between manager and subordinate go through the CEO

commands
are authenticated as coming from a manager

Question 3 1 points
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According to staff personnel, one
reason for line/staff conflict is that line personnel:

tend to
assume staff authority

do not
give sound advice

fail to
keep staff personnel informed of their activities

resist
new ideas

Question 4 1 points
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The three main types of authority
that can exist within an organization are:

line,
staff, and formal

staff,
informal, and formal

line,
staff, and functional

line,
functional, and formal

Question 5 1 points
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The most basic method of dividing
job activities is the:

process
control method

customer
location method

centralization
method

functional
similarity method

Question 6 1 points
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The roles that staff personnel
perform include all of the following EXCEPT:

the
advisory or counseling role

the
service role

the
financial role

the
control role

Question 7 1 points
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All of the following should be
done by staff personnel to reduce line-staff conflict EXCEPT:

emphasize
the objectives of the organization as a whole

encourage
and educate line personnel in the appropriate use of staff personnel

deal
intelligently with resistance to change, rather than view it as an immovable
barrier

all of
the above should be used by staff personnel to reduce line-staff conflict

Question 8 1 points
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The process of assigning job
activities and related authority to specific individuals in the organization is
termed:

delegation

accountability

responsibility

authority

Question 9 1 points
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The three steps of the delegation
process are:

create
accountability, promote acceptance, and require performance

assign
specific duties, grant authority, and create accountability

assign
responsibility, create accountability, and assign specific duties

create
responsibility, grant authority, and promote acceptance

Question 10 1 points
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The amount of power an individual
in an organization possesses is:

total
power

position
power

authority

personal
power

Question 11 1 points
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A manager who quietly makes her
significant achievements visible to others and builds up a successful record
and a solid professional reputation is attempting to increase her:

personal
power through creating a belief she possesses a high level of expertise within
the organization

position
power through creating a belief she possesses a high level of expertise within
the organization

personal
power by establishing a sense of identification with the manager

position
power by establishing a sense of identification with the manager

Question 12 1 points
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Which one of the following is NOT
one of the three main steps of the controlling process?

taking
corrective action

measuring
performance

establishing
policies and rules

comparing
measured performance to standards

Question 13 1 points
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A sign that a problem exists is:

declining
sales

a
symptom

low
employee morale

a
standard

Question 14 1 points
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A good, objective method of
determining the optimal amount of control to use is:

the
Delphi technique

cost-benefit
analysis

linear
programming

post-control
processes

Question 15 1 points
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The power derived from a
manager’s relationship with others is:

total
power

position
power

authority

personal
power

Question 16 1 points
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Making something happen the way
it was planned to happen is:

control

planning

influencing

organizing

Question 17 1 points
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The controller would most likely
report to which of the following individuals?

chairperson
of the board of directors

chief
executive officer

outside
accounting firm

vice
president of finance

Question 18 1 points
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Factors within an organization
that are barriers to organizational goal attainment are:

problems

issues

symptoms

standards

Question 19 1 points
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Because of its value to
management, ______________ should be _____________ as much as possible.

communication,
ignored

message
encoding, ignored

feedback,
encouraged

nonverbal
communication, practiced

Question 20 1 points
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Which of the following statements
is most accurate regarding nonverbal communication:

nonverbal
communication is usually consistent with verbal communication

nonverbal
communication usually contains more meaning than verbal communication

nonverbal
communication should be ignored

managers
do not need to be effective at reading nonverbal communication

Question 21 1 points
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The originator of an
interpersonal communication is the:

source

encoder

decoder

both a
and b

Question 22 1 points
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In interpersonal communication,
the destination’s reaction to a message, is known as:

feedforward

feedback

listening

the
communication process

Question 23 1 points
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Which form of communication is
primarily used for coordinating various activities?

formal
communication

lateral
organizational communication

downward
organizational communication

upward
organizational communication

Question 24 1 points
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A position description is an
example of which form of communication?

upward
formal communication

downward
formal communication

downward
informal communication

lateral
formal communication

Question 25 1 points
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Which of the following strategies
should be followed to encourage the flow of formal communication channels?

Support
the flow of clear and concise statements through formal communication channels

Take
care to ensure that all organization members have free access to formal
communication channels

Assign
specific communication responsibilities to staff personnel

All of
the above are effective strategies for encouraging the flow of formal
communication

Question 26 1 points
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Organizational communication that
follows the lines of the organizational chart are:

verbal communication

informal
organizational communication

formal
organizational communication

nonverbal
communication

Question 27 1 points
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A source can gather nonverbal
feedback simply by:

watching
the nonverbal response of the destination to the message

testing
the destination

asking
the destination questions about the message

listening
to the destination’s verbal response to the message

Question 28 1 points
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Passing information from one
individual to another in a series, or sequence, is known as:

lateral
organizational communication

the
grapevine

serial
transmission

noise

Question 29 1 points
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The unique way in which a manager
perceives organizational problems are:

forces
in the environment

forces
in the task

forces
in the manager

forces
in the subordinate

Question 30 1 points
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The most widely used basis for
establishing departments within the formal structure is:

functional
departmentalization

product
departmentalization

geographic
departmentalization

customer
departmentalization

Question 31 1 points
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Helgesen stipulates that
______________tend to create networks or “webs” of authority.

men
managers

women
managers

all
managers

there
are not any managers who do this

Question 32 1 points
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Which of the following statements
would be most accurate if subordinates’ activities were very similar?

there
could be a large span of control

there
is no need for unity of command

the
organization should be departmentalized by product

the
organization should be departmentalized by manufacturing process

Question 33 1 points
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The main criticism of Max Weber’s
bureaucracy is that it:

violated
the unity of command concept

created
a narrow span of control

did not
give enough concern for the human variable

did not
emphasize specialization of labor

Question 34 1 points
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The main components of Weber’s
bureaucracy include all of the following EXCEPT:

detailed
procedures and rules

a
clearly outlined organizational hierarchy

impersonal
relationships among organizational members

task
duplication

Question 35 1 points
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A unique group of resources
established by management to perform some organizational task is:

an
organizational team

a group

a
standing committee

a
department

Question 36 1 points
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The assignment of various
portions of a particular task among a number of organizational members is:

coordination

division
of labor

unity
of command

span of
control

Question 37 1 points
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The writer who had the most
profound influence on classical organizing theory was:

Max
Weber

Frederick
Taylor

Abraham
Maslow

Henri
Fayol

Question 38 1 points
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All of the following are
characteristics of successful JIT programs EXCEPT:

high
quality of materials purchased from supplies

closeness
of suppliers

well-organized
receiving and handling of materials purchased from suppliers

low
management commitment and support

Question 39 1 points
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Which of the following ratios
should be used when evaluating an organization’s performance?

return
on investment

inventory
turnover

current
ratio

all of
the above

Question 40 1 points
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The operational plan of action
outlining which goods and services an organization will produce is a:

marketing
strategy

product
strategy

process
strategy

layout
strategy

Question 41 1 points
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The ratio that is calculated by
dividing sales by inventory (measured in dollars) is the:

current
ratio

debt
ratio

inventory
turnover ratio

return
on investment ratio

Question 42 1 points
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Scheduling, sequencing, routing,
dispatching, and expediting are all:

cost-benefit
analysis activities

break-even
analysis activities

shop-floor
activities

top-management
directional activities

Question 43 1 points
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The algebraic equation for the
determination of the break-even point is:

BE =
VC/(P-FC)

BE = P/
(FC-VC)

BE =
C/R

BE =
FC/(P-VC)

Question 44 1 points
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A control tool where the manager
assigns a specialized set of objectives and action plans to workers and then
rewards those workers on the basis of how close they came to reaching their
goals is:

management
by exception

management
by objectives

management
by consideration

manpower
planning

Question 45 1 points
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Operational tools used to
establish labor standards useful for planning, control, productivity
improvements, and compensation are:

manpower
plans

work
measurement methods (Operational Tools in Human Resource Strategy, difficult)

motion-study
techniques

work
methods analysis

Question 46 1 points
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The amount of revenue that
exceeds the total costs of producing the products sold is:

total
revenue

profits

break-even
point

total
costs

Question 47 1 points
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Which of the following is an
observable symptom of undesirably high stress levels?

moodiness

chronic
worrying

increased
aggression

all of
the above

Question 48 1 points
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Which of the following is NOT a
guideline for reducing the resistance to change?

change
should be made as quickly as possible

avoid surprises

make
tentative change

promote
real understanding of the change

Question 49 1 points
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When workers come into the office
frequently, but are not assigned a permanent office space:

it is
called tethering workers

the
worker is called fully mobile

it is
called hoteling

it is
called telecommuting

Question 50 1 points
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When an organization ties
together company stakeholders through e-mail or the Web, it is creating a:

virtual
team

bureaucracy

virtual
corporation

virtual
office

Question 51 1 points
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Which of the following statements
is most accurate regarding the research conducted on the managerial grid?

grid OD
leads to increased profit for the organization

grid OD
leads to positive changes in managerial behavior

grid OD
leads to positive changes in managerial attitudes

more
testing needs to be completed before any conclusive statements can be made

Question 52 1 points
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Which of the following would NOT
be considered a potential advantage to matrix organizations?

better
customer relations

shorter
project development time

lower
project costs

more
complex internal operations

Question 53 1 points
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The best rationale for modifying
an existing organization is to increase:

organizational
effectiveness

employee
morale

customer
service

profit

Question 54 1 points
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Another name for a matrix
organization is:

a
project organization

a
complex organization

a
multi-level multinational corporation

a
traditional organization

Question 55 1 points
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The primary advantage of changing
a traditional organization into a matrix organization is that it:

creates
a more complex internal organization

is
flexible

enhances
the equal application of company policies

is
easier to manage

Question 56 1 points
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The process of increasing the
number of operations an individual performs in a job is:

job
rotation

job
enlargement

job
enrichment

team
management

Question 57 1 points
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According to Argyris’ continuum,
as individuals mature they are more likely to do all of the following EXCEPT:

have
increasing needs for more activity

have a
short-term perspective

have
deeper and more lasting interests

have
control over their own destiny

Question 58 1 points
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A reward that consists of the
elimination of an undesirable consequence of behavior is:

positive
reinforcement

negative
reinforcement

punishment

extinction

Question 59 1 points
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A manager who has a cooperative,
team-centered management style who prefers to influence subordinates to
complete tasks through team efforts probably has a high need for:

achievement

power

affiliation

control

Question 60 1 points
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Which of the following focuses on
managing human activity by controlling the consequences of performing that
activity?

job
enrichment

Needs-Goal
Theory

behavior
modification

reinforcement

Question 61 1 points
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According to McClelland, people
who are greatly motivated to influence other people and to assume
responsibility have a high need for:

achievement

affiliation

power

dominance

Question 62 1 points
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Rewards that come directly from
performing a task are:

goals

money

extrinsic
rewards

intrinsic
rewards

Question 63 1 points
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The most fundamental motivation
theory that begins with an individual feeling a need is:

ERG
theory

equity
theory

Herzberg’s
Two-Factor Theory

Needs-Goal
Theory

Question 64 1 points
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In Likert’s Management System,
which management style can be categorized by a lack of confidence or trust in
subordinates, with the bulk of all decision-making being done at the top of the
organization?

System
1

System
2

System
3

System
4

Question 65 1 points
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In order to avoid the potential
weaknesses of performance appraisals, supervisors should do all of the
following EXCEPT:

view
paperwork as an aid in providing feedback

make
the appraisal as tactful as possible

make
the appraisal as objective as possible

view
the appraisal process as a means of rewarding or punishing employees

Question 66 1 points
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The process of developing
qualities in human resources that will enable them to be more productive is:

recruitment

training

selection

performance
appraisal

Question 67 1 points
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The performance appraisal should:

focus
on the evaluator’s impression of the individual’s work habits

stress
only performance in the position the individual holds

be
acceptable to the evaluator and the individual being evaluated

focus
on subjective areas of performance

Question 68 1 points
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The form used in compiling a
human resource inventory that summarizes information about organizational
members who could fill a position is a:

management
manpower replacement chart

position
replacement form

management
inventory card

human
resource inventory

Question 69 1 points
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The purpose of training is to:

serve
as a recruitment tool

serve
as a basis for promotion

increase
the compensation of individuals

increase
the productivity of employees by influencing their behavior

Question 70 1 points
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Selection is dependent upon
effective:

recruitment

performance
appraisal

advertising

affirmative
action programs

Question 71 1 points
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The initial attraction and
screening of the supply of prospective human resources available to fill a
position is:

performance
appraisal

screening

selection

recruitment

Question 72 1 points
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Excessive rejected products,
unmet deadlines, and high labor costs are all clues that help the manager:

determine
those individuals who need to be terminated

determine
training needs and identify needed skills

identify
where to place the blame

determine
needed areas for recruitment

Question 73 1 points
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Performance appraisals can best
be described as:

a
one-time evaluation of an individual’s productivity

a
continuing activity that provides feedback to organization members

a
method of developing organizational goals

an
activity without any potential weaknesses

Question 74 1 points
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Accepted facts or truths about an
object or person that have been gained from either direct experience or a
secondary source are:

attitudes

beliefs

values

perceptions

Question 75 1 points
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The approach to learning that is
based on the belief that behavior is a function of its consequences and that
behavior leading to positive consequences is more likely to be repeated is:

cognitive
learning

perception

operant
learning

MBO

Question 76 1 points
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The basis for goal-setting
strategies, which is widely used in the business world, is:

cognitive
learning

perception

operant
learning

positive
reinforcement

Question 77 1 points
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Managers can avoid inappropriate
attributions by doing all of the following EXCEPT:

making
a greater effort to see situations as they are perceived by others

guarding
against perceptual distortions

paying
more attention to individual differences among subordinates

ignoring
individual differences among subordinates

Question 78 1 points
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The most common application of
goal-setting is:

the
path-goal theory

MBO (Cognitive
Learning, moderate)

operant
conditioning

selective
perception

Question 79 1 points
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A predisposition to react to a
situation, person, or concept with a particular response is a/an:

belief

attitude

value

perception

Question 80 1 points
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Which of the following is NOT one
of four major causes of behavior problems?

lack of
skills

lack of
positive attitude

low
salary

personal
problems

Question 81 1 points
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Consistently providing personnel
activities that are highly valued by employees will in the long run improve
attitudes, intentions, and behaviors. This management philosophy is also known
as the:

golden
rule

law of
supply and demand

team
management

human
resource approach

Question 82 1 points
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Ben believes that all women are
poor drivers. This is a:

projection

case of
selective perception

stereotype

self-serving
error

Question 83 1 points
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A manager who has the tendency to
“sell” his or her decisions is most likely to:

be on
the right-hand side of the Tannenbaum and Schmidt Leadership Continuum

be a
subordinate-centered leader

be
willing to give up significant freedom

want to
use their authority to a large degree

Question 84 1 points
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The OSU studies concluded that
leaders exhibit two main styles of behavior:

structure
behavior and employee-centered behavior

consideration
behavior and job-centered behavior

structure
behavior and consideration behavior

employee-centered
behavior and job-centered behavior

Question 85 1 points
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According to the characteristics
of the emerging leader versus characteristics of the manager, which of the
following would be associated with the leader?

independent

consulting

authoritative

problem-solving

Question 86 1 points
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Generally, except for which of
the following, managers increase their success by allowing subordinates more
freedom in making decisions when the subordinates have:

a
relatively high need for dependence

the
necessary knowledge and expertise to deal with the problem

a
relatively high tolerance for ambiguity

learned
to share in decision-making

Question 87 1 points
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Which approach to leadership
views the personal characteristics of an individual as the main determinants of
how successful that individual could be as a leader?

trait
approach

behavior
approach

situational
approach

characteristic
approach

Question 88 1 points
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The subtle barrier of negative
attitudes and prejudices that prevents women from reaching seemingly attainable
top management positions is known as the:

glass
door

glass
ceiling

glass wall

glass
barrier

Question 89 1 points
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According to the OSU studies, the
behavior that reflects friendship, mutual trust, respect, and warmth in the
relationship between leader and follower is:

employee-centered
behavior

job-centered
behavior

consideration
behavior

structure
behavior

Question 90 1 points
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Which of the following is a
situational leadership theory?

the
trait approach

path-goal
theory

the
Michigan Studies

the
Ohio State studies

Question 91 1 points
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The Vroom-Yetton-Jago Model is
designed to:

determine
the maturity level of subordinates

determine
the appropriate level of subordinate involvement in the decision-making process

determine
the degree of boss-centered activity that is appropriate

determine
the degree of structure in the situation

Question 92 1 points
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Which of the following is the
correct sequence of the stages of group development?

acceptance,
communication/decision-making, solidarity, control

acceptance,
solidarity, control, communication/decision-making

solidarity,
acceptance, communication/decision-making, control

control,
solidarity, acceptance, communication/decision-making

Question 93 1 points
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Which of the following is least
accurate regarding groups?

they
are found in all organizations

an
understanding of groups can help managers raise the probability the groups will
cause desirable consequences for the organization

groups
inevitably form in all facets of organizational existence

groups
invariably cause desirable consequences within the organization

Question 94 1 points
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A formal group of organization
members who interact with one another to accomplish some nonroutine task is
a/an:

work
group

command
group

interest
group

task
group

Question 95 1 points
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Which stage of team development
is characterized by conflict and disagreement as team members try to clarify
their individual roles and challenge the way the team functions?

forming

norming

performing

storming

Question 96 1 points
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The most fundamental ingredient
for an effective teams is:

money

strong
management support

common
interests

trust

Question 97 1 points
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Which of the following is a
procedural step that could be taken to increase the probability a committee
will be successful?

rephrasing
ideas already expressed

specifying
the authority of the committee

bringing
all members into active participation

stimulating
further thought by members

Question 98 1 points
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A set of shared values and
beliefs organization members have regarding the functioning and existence of
their organization is:

organizational
climate

corporate
culture

corporate
climate

none of
the above

Question 99 1 points
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Which of the following is an
organization-related step in building an effective work team?

develop
clear objectives, directions, and project plans for the team

reward
and recognize team members for their accomplishments

encourage
team involvement

try to
make the team’s work satisfying

Question 100 1 points
Save
Which of the following is the
correct sequence of the stages for team development?

acceptance,
communication/decision-making, solidarity, control

forming,
norming, storming, performing, adjourning

forming,
storming, norming, performing, adjourning

norming,
forming, storming, performance, adjourning

MGT101-HK1. PRINCIPLES OF MANAGEMENT (MGT101-HK1) > TAKE
ASSESSMENT: FINAL EXAM Question 1 1 points
Save When creativity is desirable,
then: the
organization should be completely centralized the
organization should be completely decentralized some
degree of decentralization is desirable it is
impossible to recommend centralization or decentralization in this situation Question 2 1 points
Save In order to raise the odds their
commands will be accepted, Barnard recommends: the
manager uses informal channels of communication each
organization member receive directions from the most expedient communication
channel the
line of communication between manager and subordinate go through the CEO commands
are authenticated as coming from a manager Question 3 1 points
Save According to staff personnel, one
reason for line/staff conflict is that line personnel: tend to
assume staff authority do not
give sound advice fail to
keep staff personnel informed of their activities resist
new ideas Question 4 1 points
Save The three main types of authority
that can exist within an organization are: line,
staff, and formal staff,
informal, and formal line,
staff, and functional line,
functional, and formal Question 5 1 points
Save The most basic method of dividing
job activities is the: process
control method customer
location method centralization
method functional
similarity method Question 6 1 points
Save The roles that staff personnel
perform include all of the following EXCEPT: the
advisory or counseling role the
service role the
financial role the
control role Question 7 1 points
Save All of the following should be
done by staff personnel to reduce line-staff conflict EXCEPT: emphasize
the objectives of the organization as a whole encourage
and educate line personnel in the appropriate use of staff personnel deal
intelligently with resistance to change, rather than view it as an immovable
barrier all of
the above should be used by staff personnel to reduce line-staff conflict Question 8 1 points
Save The process of assigning job
activities and related authority to specific individuals in the organization is
termed: delegation
accountability
responsibility
authority
Question 9 1 points
Save The three steps of the delegation
process are: create
accountability, promote acceptance, and require performance assign
specific duties, grant authority, and create accountability assign
responsibility, create accountability, and assign specific duties create
responsibility, grant authority, and promote acceptance Question 10 1 points
Save The amount of power an individual
in an organization possesses is: total
power position
power authority
personal
power Question 11 1 points
Save A manager who quietly makes her
significant achievements visible to others and builds up a successful record
and a solid professional reputation is attempting to increase her: personal
power through creating a belief she possesses a high level of expertise within
the organization position
power through creating a belief she possesses a high level of expertise within
the organization personal
power by establishing a sense of identification with the manager position
power by establishing a sense of identification with the manager Question 12 1 points
Save Which one of the following is NOT
one of the three main steps of the controlling process? taking
corrective action measuring
performance establishing
policies and rules comparing
measured performance to standards Question 13 1 points
Save A sign that a problem exists is: declining
sales a
symptom low
employee morale a
standard Question 14 1 points
Save A good, objective method of
determining the optimal amount of control to use is: the
Delphi technique cost-benefit
analysis linear
programming post-control
processes Question 15 1 points
Save The power derived from a
manager’s relationship with others is: total
power position
power authority
personal
power Question 16 1 points
Save Making something happen the way
it was planned to happen is: control
planning
influencing
organizing
Question 17 1 points
Save The controller would most likely
report to which of the following individuals? chairperson
of the board of directors chief
executive officer outside
accounting firm vice
president of finance Question 18 1 points
Save Factors within an organization
that are barriers to organizational goal attainment are: problems
issues symptoms
standards
Question 19 1 points
Save Because of its value to
management, ______________ should be _____________ as much as possible. communication,
ignored message
encoding, ignored feedback,
encouraged nonverbal
communication, practiced Question 20 1 points
Save Which of the following statements
is most accurate regarding nonverbal communication: nonverbal
communication is usually consistent with verbal communication nonverbal
communication usually contains more meaning than verbal communication nonverbal
communication should be ignored managers
do not need to be effective at reading nonverbal communication Question 21 1 points
Save The originator of an
interpersonal communication is the: source encoder
decoder
both a
and b Question 22 1 points
Save In interpersonal communication,
the destination’s reaction to a message, is known as: feedforward
feedback
listening
the
communication process Question 23 1 points
Save Which form of communication is
primarily used for coordinating various activities? formal
communication lateral
organizational communication downward
organizational communication upward
organizational communication Question 24 1 points
Save A position description is an
example of which form of communication? upward
formal communication downward
formal communication downward
informal communication lateral
formal communication Question 25 1 points
Save Which of the following strategies
should be followed to encourage the flow of formal communication channels? Support
the flow of clear and concise statements through formal communication channels Take
care to ensure that all organization members have free access to formal
communication channels Assign
specific communication responsibilities to staff personnel All of
the above are effective strategies for encouraging the flow of formal
communication Question 26 1 points
Save Organizational communication that
follows the lines of the organizational chart are: verbal communication
informal
organizational communication formal
organizational communication nonverbal
communication Question 27 1 points
Save A source can gather nonverbal
feedback simply by: watching
the nonverbal response of the destination to the message testing
the destination asking
the destination questions about the message listening
to the destination’s verbal response to the message Question 28 1 points
Save Passing information from one
individual to another in a series, or sequence, is known as: lateral
organizational communication the
grapevine serial
transmission noise Question 29 1 points
Save The unique way in which a manager
perceives organizational problems are: forces
in the environment forces
in the task forces
in the manager forces
in the subordinate Question 30 1 points
Save The most widely used basis for
establishing departments within the formal structure is: functional
departmentalization product
departmentalization geographic
departmentalization customer
departmentalization Question 31 1 points
Save Helgesen stipulates that
______________tend to create networks or “webs” of authority. men
managers women
managers all
managers there
are not any managers who do this Question 32 1 points
Save Which of the following statements
would be most accurate if subordinates’ activities were very similar? there
could be a large span of control there
is no need for unity of command the
organization should be departmentalized by product the
organization should be departmentalized by manufacturing process Question 33 1 points
Save The main criticism of Max Weber’s
bureaucracy is that it: violated
the unity of command concept created
a narrow span of control did not
give enough concern for the human variable did not
emphasize specialization of labor Question 34 1 points
Save The main components of Weber’s
bureaucracy include all of the following EXCEPT: detailed
procedures and rules a
clearly outlined organizational hierarchy impersonal
relationships among organizational members task
duplication Question 35 1 points
Save A unique group of resources
established by management to perform some organizational task is: an
organizational team a group
a
standing committee a
department Question 36 1 points
Save The assignment of various
portions of a particular task among a number of organizational members is: coordination
division
of labor unity
of command span of
control Question 37 1 points
Save The writer who had the most
profound influence on classical organizing theory was: Max
Weber Frederick
Taylor Abraham
Maslow Henri
Fayol Question 38 1 points
Save All of the following are
characteristics of successful JIT programs EXCEPT: high
quality of materials purchased from supplies closeness
of suppliers well-organized
receiving and handling of materials purchased from suppliers low
management commitment and support Question 39 1 points
Save Which of the following ratios
should be used when evaluating an organization’s performance? return
on investment inventory
turnover current
ratio all of
the above Question 40 1 points
Save The operational plan of action
outlining which goods and services an organization will produce is a: marketing
strategy product
strategy process
strategy layout
strategy Question 41 1 points
Save The ratio that is calculated by
dividing sales by inventory (measured in dollars) is the: current
ratio debt
ratio inventory
turnover ratio return
on investment ratio Question 42 1 points
Save Scheduling, sequencing, routing,
dispatching, and expediting are all: cost-benefit
analysis activities break-even
analysis activities shop-floor
activities top-management
directional activities Question 43 1 points
Save The algebraic equation for the
determination of the break-even point is: BE =
VC/(P-FC) BE = P/
(FC-VC) BE =
C/R BE =
FC/(P-VC) Question 44 1 points
Save A control tool where the manager
assigns a specialized set of objectives and action plans to workers and then
rewards those workers on the basis of how close they came to reaching their
goals is: management
by exception management
by objectives management
by consideration manpower
planning Question 45 1 points
Save Operational tools used to
establish labor standards useful for planning, control, productivity
improvements, and compensation are: manpower
plans work
measurement methods (Operational Tools in Human Resource Strategy, difficult) motion-study
techniques work
methods analysis Question 46 1 points
Save The amount of revenue that
exceeds the total costs of producing the products sold is: total
revenue profits
break-even
point total
costs Question 47 1 points
Save Which of the following is an
observable symptom of undesirably high stress levels? moodiness
chronic
worrying increased
aggression all of
the above Question 48 1 points
Save Which of the following is NOT a
guideline for reducing the resistance to change? change
should be made as quickly as possible avoid surprises
make
tentative change promote
real understanding of the change Question 49 1 points
Save When workers come into the office
frequently, but are not assigned a permanent office space: it is
called tethering workers the
worker is called fully mobile it is
called hoteling it is
called telecommuting Question 50 1 points
Save When an organization ties
together company stakeholders through e-mail or the Web, it is creating a: virtual
team bureaucracy
virtual
corporation virtual
office Question 51 1 points
Save Which of the following statements
is most accurate regarding the research conducted on the managerial grid? grid OD
leads to increased profit for the organization grid OD
leads to positive changes in managerial behavior grid OD
leads to positive changes in managerial attitudes more
testing needs to be completed before any conclusive statements can be made Question 52 1 points
Save Which of the following would NOT
be considered a potential advantage to matrix organizations? better
customer relations shorter
project development time lower
project costs more
complex internal operations Question 53 1 points
Save The best rationale for modifying
an existing organization is to increase: organizational
effectiveness employee
morale customer
service profit Question 54 1 points
Save Another name for a matrix
organization is: a
project organization a
complex organization a
multi-level multinational corporation a
traditional organization Question 55 1 points
Save The primary advantage of changing
a traditional organization into a matrix organization is that it: creates
a more complex internal organization is
flexible enhances
the equal application of company policies is
easier to manage Question 56 1 points
Save The process of increasing the
number of operations an individual performs in a job is: job
rotation job
enlargement job
enrichment team
management Question 57 1 points
Save According to Argyris’ continuum,
as individuals mature they are more likely to do all of the following EXCEPT: have
increasing needs for more activity have a
short-term perspective have
deeper and more lasting interests have
control over their own destiny Question 58 1 points
Save A reward that consists of the
elimination of an undesirable consequence of behavior is: positive
reinforcement negative
reinforcement punishment
extinction
Question 59 1 points
Save A manager who has a cooperative,
team-centered management style who prefers to influence subordinates to
complete tasks through team efforts probably has a high need for: achievement
power affiliation
control
Question 60 1 points
Save Which of the following focuses on
managing human activity by controlling the consequences of performing that
activity? job
enrichment Needs-Goal
Theory behavior
modification reinforcement
Question 61 1 points
Save According to McClelland, people
who are greatly motivated to influence other people and to assume
responsibility have a high need for: achievement
affiliation
power dominance
Question 62 1 points
Save Rewards that come directly from
performing a task are: goals money extrinsic
rewards intrinsic
rewards Question 63 1 points
Save The most fundamental motivation
theory that begins with an individual feeling a need is: ERG
theory equity
theory Herzberg’s
Two-Factor Theory Needs-Goal
Theory Question 64 1 points
Save In Likert’s Management System,
which management style can be categorized by a lack of confidence or trust in
subordinates, with the bulk of all decision-making being done at the top of the
organization? System
1 System
2 System
3 System
4 Question 65 1 points
Save In order to avoid the potential
weaknesses of performance appraisals, supervisors should do all of the
following EXCEPT: view
paperwork as an aid in providing feedback make
the appraisal as tactful as possible make
the appraisal as objective as possible view
the appraisal process as a means of rewarding or punishing employees Question 66 1 points
Save The process of developing
qualities in human resources that will enable them to be more productive is: recruitment
training
selection
performance
appraisal Question 67 1 points
Save The performance appraisal should:
focus
on the evaluator’s impression of the individual’s work habits stress
only performance in the position the individual holds be
acceptable to the evaluator and the individual being evaluated focus
on subjective areas of performance Question 68 1 points
Save The form used in compiling a
human resource inventory that summarizes information about organizational
members who could fill a position is a: management
manpower replacement chart position
replacement form management
inventory card human
resource inventory Question 69 1 points
Save The purpose of training is to: serve
as a recruitment tool serve
as a basis for promotion increase
the compensation of individuals increase
the productivity of employees by influencing their behavior Question 70 1 points
Save Selection is dependent upon
effective: recruitment
performance
appraisal advertising
affirmative
action programs Question 71 1 points
Save The initial attraction and
screening of the supply of prospective human resources available to fill a
position is: performance
appraisal screening
selection
recruitment
Question 72 1 points
Save Excessive rejected products,
unmet deadlines, and high labor costs are all clues that help the manager: determine
those individuals who need to be terminated determine
training needs and identify needed skills identify
where to place the blame determine
needed areas for recruitment Question 73 1 points
Save Performance appraisals can best
be described as: a
one-time evaluation of an individual’s productivity a
continuing activity that provides feedback to organization members a
method of developing organizational goals an
activity without any potential weaknesses Question 74 1 points
Save Accepted facts or truths about an
object or person that have been gained from either direct experience or a
secondary source are: attitudes
beliefs
values perceptions
Question 75 1 points
Save The approach to learning that is
based on the belief that behavior is a function of its consequences and that
behavior leading to positive consequences is more likely to be repeated is: cognitive
learning perception
operant
learning MBO Question 76 1 points
Save The basis for goal-setting
strategies, which is widely used in the business world, is: cognitive
learning perception
operant
learning positive
reinforcement Question 77 1 points
Save Managers can avoid inappropriate
attributions by doing all of the following EXCEPT: making
a greater effort to see situations as they are perceived by others guarding
against perceptual distortions paying
more attention to individual differences among subordinates ignoring
individual differences among subordinates Question 78 1 points
Save The most common application of
goal-setting is: the
path-goal theory MBO (Cognitive
Learning, moderate) operant
conditioning selective
perception Question 79 1 points
Save A predisposition to react to a
situation, person, or concept with a particular response is a/an: belief attitude
value perception
Question 80 1 points
Save Which of the following is NOT one
of four major causes of behavior problems? lack of
skills lack of
positive attitude low
salary personal
problems Question 81 1 points
Save Consistently providing personnel
activities that are highly valued by employees will in the long run improve
attitudes, intentions, and behaviors. This management philosophy is also known
as the: golden
rule law of
supply and demand team
management human
resource approach Question 82 1 points
Save Ben believes that all women are
poor drivers. This is a: projection
case of
selective perception stereotype
self-serving
error Question 83 1 points
Save A manager who has the tendency to
“sell” his or her decisions is most likely to: be on
the right-hand side of the Tannenbaum and Schmidt Leadership Continuum be a
subordinate-centered leader be
willing to give up significant freedom want to
use their authority to a large degree Question 84 1 points
Save The OSU studies concluded that
leaders exhibit two main styles of behavior: structure
behavior and employee-centered behavior consideration
behavior and job-centered behavior structure
behavior and consideration behavior employee-centered
behavior and job-centered behavior Question 85 1 points
Save According to the characteristics
of the emerging leader versus characteristics of the manager, which of the
following would be associated with the leader? independent
consulting
authoritative
problem-solving
Question 86 1 points
Save Generally, except for which of
the following, managers increase their success by allowing subordinates more
freedom in making decisions when the subordinates have: a
relatively high need for dependence the
necessary knowledge and expertise to deal with the problem a
relatively high tolerance for ambiguity learned
to share in decision-making Question 87 1 points
Save Which approach to leadership
views the personal characteristics of an individual as the main determinants of
how successful that individual could be as a leader? trait
approach behavior
approach situational
approach characteristic
approach Question 88 1 points
Save The subtle barrier of negative
attitudes and prejudices that prevents women from reaching seemingly attainable
top management positions is known as the: glass
door glass
ceiling glass wall
glass
barrier Question 89 1 points
Save According to the OSU studies, the
behavior that reflects friendship, mutual trust, respect, and warmth in the
relationship between leader and follower is: employee-centered
behavior job-centered
behavior consideration
behavior structure
behavior Question 90 1 points
Save Which of the following is a
situational leadership theory? the
trait approach path-goal
theory the
Michigan Studies the
Ohio State studies Question 91 1 points
Save The Vroom-Yetton-Jago Model is
designed to: determine
the maturity level of subordinates determine
the appropriate level of subordinate involvement in the decision-making process
determine
the degree of boss-centered activity that is appropriate determine
the degree of structure in the situation Question 92 1 points
Save Which of the following is the
correct sequence of the stages of group development? acceptance,
communication/decision-making, solidarity, control acceptance,
solidarity, control, communication/decision-making solidarity,
acceptance, communication/decision-making, control control,
solidarity, acceptance, communication/decision-making Question 93 1 points
Save Which of the following is least
accurate regarding groups? they
are found in all organizations an
understanding of groups can help managers raise the probability the groups will
cause desirable consequences for the organization groups
inevitably form in all facets of organizational existence groups
invariably cause desirable consequences within the organization Question 94 1 points
Save A formal group of organization
members who interact with one another to accomplish some nonroutine task is
a/an: work
group command
group interest
group task
group Question 95 1 points
Save Which stage of team development
is characterized by conflict and disagreement as team members try to clarify
their individual roles and challenge the way the team functions? forming
norming
performing
storming
Question 96 1 points
Save The most fundamental ingredient
for an effective teams is: money strong
management support common
interests trust Question 97 1 points
Save Which of the following is a
procedural step that could be taken to increase the probability a committee
will be successful? rephrasing
ideas already expressed specifying
the authority of the committee bringing
all members into active participation stimulating
further thought by members Question 98 1 points
Save A set of shared values and
beliefs organization members have regarding the functioning and existence of
their organization is: organizational
climate corporate
culture corporate
climate none of
the above Question 99 1 points
Save Which of the following is an
organization-related step in building an effective work team? develop
clear objectives, directions, and project plans for the team reward
and recognize team members for their accomplishments encourage
team involvement try to
make the team’s work satisfying Question 100 1 points
Save Which of the following is the
correct sequence of the stages for team development? acceptance,
communication/decision-making, solidarity, control forming,
norming, storming, performing, adjourning forming,
storming, norming, performing, adjourning norming,
forming, storming, performance, adjourning