Overview
In this activity, you will be asked to analyze a local health organization (for example, a hospital, rehabilitation center, emergency medical center, or nursing home).
One of the ways you will analyze the organization’s value is through a patient survey. Your task is to select a health care organization and create a 10-question survey that would be sent out to patients. You will also include information on how the survey will be delivered.
Preparation
For more information on how to create a patient survey and to see example questions, review Creating an Effective Patient Satisfaction SurveyLinks to an external site.. You may also want to review some of the videos from the LinkedIn Learning course, Using Customer Surveys to Improve ServiceLinks to an external site.. There are specific chapters within the course on Establishing a Survey GoalLinks to an external site. and Writing Survey QuestionsLinks to an external site..