Your health care organization has called upon you to lead a work team to identify service-quality problems within the environment.
 
Individual Portion
Answer the following questions about work teams:
 
What are the benefits of a strong work team?
What are the common problems that a work team can face when working together?
When is it appropriate to use work teams?
What is the individual’s role within the team?
Do you feel that a work team is beneficial to the staff?