.gif”>Unit 8 [203: Human Resource Management]
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Assignment Rubric
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In
this Assignment, through the Suntrust Banks business memo, you will engage in
developing the following professional competencies:

Written communication

Sun Trust Takes
Training to the Bank

Read the vignette SunTrust
Takes Training to the Bank at the end of Chapter 7. Review the information
about needs assessment, training methods and measuring the success of training
programs in Chapter 7.

SunTrust
Banks, based in Atlanta, operates the eighth-largest U.S. bank. It also has
several subsidiaries offering other financial services such as mortgage
banking, insurance, and
Investment
management. The bank serves customers in Florida, Georgia, Maryland, North
Carolina,
South Carolina, Tennessee, Virginia, West Virginia, and the District of
Columbia. As the banking industry struggled to recover from the recent
financial crisis and recession (and new regulations) that followed, SunTrusts
management decided that the key to the companys future lay with fully engaging
employees in serving customers. That approach is consistent with the companys
mission of helping people and institutions prosper.

SunTrust
began to restructure its banking business in accordance with three guiding
principles: (1) operating as a single team; (2) putting clients first; and (3)
focusing on profitable growth. This principle-driven approach to growth
requires managers who know how to foster employees commitment to their work
and their clients. To that end, SunTrust has made it a priority to develop
managers leadership skills. First-line managers receive training in how to
coach and lead others. Middle managers work with mentors on their leadership
skills. Upper level managers use assessments by peers, subordinates, and others
to identify areas for growth and, with coaching, develop leadership skills
taught during a three-week training program. SunTrust also selects its top
3,500 managers to receive training in employee engagement. For training aimed
at emotions to be relevant, it must enable better job performance. The bank
also provides learning support on its
SunTrust
Learning Portal. Since SunTrust initiated the new training programs, it has
seen evidence of improved performance.

Directions:

You
are the Training Manager for SunTrust. The Director of HR has some specific
inquiries about the new programs and the future of the training programs.
Address the following four items of concern from the Director in a 500-word
business memo.

Define
needs assessment. Identify the three questions that SunTrust would need
to answer to assess their needs in the broad areas of organization,
person, and tasks.

.gif”>Unit 8 [203: Human Resource Management]
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2.
List an appropriate traditional training
method that could be used to foster ethical behavior at

SunTrust.

3.
List two appropriate ways that SunTrust could
measure the success of its training program.

Maximum

Maximum Points

Assignment
Grading Rubric

Percent

Content
and Support

Major
topics are stated clearly and supported by

research.

Specifically,

? Define needs
assessment. Identify the three

questions
that SunTrust would need to answer to

70%

35

assess their needs
in the broad areas of

organization,
person, and tasks.

? List an
appropriate traditional training method

that could be used
to foster ethical behavior at

SunTrust.

? List two
appropriate ways that SunTrust could

measure the success
of its training program.

? Meets minimum
length requirements of 500

words.

Writing
Style and Grammar

30%

15

TOTAL

100%

50

.gif”>.gif”>.gif”>.gif”>.gif”>Unit 8 [203: Human Resource Management].gif”>Assignment Rubric.gif”>.gif”>.jpg”>In
this Assignment, through the Suntrust Banks business memo, you will engage in
developing the following professional competencies:Written communication
Sun Trust Takes
Training to the BankRead the vignette SunTrust
Takes Training to the Bank at the end of Chapter 7. Review the information
about needs assessment, training methods and measuring the success of training
programs in Chapter 7.SunTrust
Banks, based in Atlanta, operates the eighth-largest U.S. bank. It also has
several subsidiaries offering other financial services such as mortgage
banking, insurance, andInvestment
management. The bank serves customers in Florida, Georgia, Maryland, NorthCarolina,
South Carolina, Tennessee, Virginia, West Virginia, and the District of
Columbia. As the banking industry struggled to recover from the recent
financial crisis and recession (and new regulations) that followed, SunTrusts
management decided that the key to the companys future lay with fully engaging
employees in serving customers. That approach is consistent with the companys
mission of helping people and institutions prosper.SunTrust
began to restructure its banking business in accordance with three guiding
principles: (1) operating as a single team; (2) putting clients first; and (3)
focusing on profitable growth. This principle-driven approach to growth
requires managers who know how to foster employees commitment to their work
and their clients. To that end, SunTrust has made it a priority to develop
managers leadership skills. First-line managers receive training in how to
coach and lead others. Middle managers work with mentors on their leadership
skills. Upper level managers use assessments by peers, subordinates, and others
to identify areas for growth and, with coaching, develop leadership skills
taught during a three-week training program. SunTrust also selects its top
3,500 managers to receive training in employee engagement. For training aimed
at emotions to be relevant, it must enable better job performance. The bank
also provides learning support on itsSunTrust
Learning Portal. Since SunTrust initiated the new training programs, it has
seen evidence of improved performance.Directions:You
are the Training Manager for SunTrust. The Director of HR has some specific
inquiries about the new programs and the future of the training programs.
Address the following four items of concern from the Director in a 500-word
business memo..gif”>Unit 8 [203: Human Resource Management].gif”>.gif”>.gif”>2.
List an appropriate traditional training
method that could be used to foster ethical behavior at SunTrust. 3.
List two appropriate ways that SunTrust could
measure the success of its training program. MaximumMaximum PointsAssignment
Grading RubricPercentContent
and SupportMajor
topics are stated clearly and supported byresearch.Specifically,? Define needs
assessment. Identify the threequestions
that SunTrust would need to answer to70%35assess their needs
in the broad areas oforganization,
person, and tasks.? List an
appropriate traditional training methodthat could be used
to foster ethical behavior atSunTrust.? List two
appropriate ways that SunTrust couldmeasure the success
of its training program.? Meets minimum
length requirements of 500words.Writing
Style and Grammar30%15TOTAL100%50.gif”>.gif”>.gif”>.gif”>