Fundamentals of Case Management Practice Skills for the Human Services

N a N c y S u m m e r S Harrisburg Area Community College

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Fundamentals of Case Management Practice: Skills for the Human Services, Fifth edition Nancy Summers

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Print Number: 02 Print Year: 2015

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To my parents, whose humor and wisdom about people and relationships formed the foundation for my work with others

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iv Contents

Preface xiii

Section 1 Foundations for Best Practice in Case Management

Chapter 1 Case Management: Definition and Responsibilities 1

Introduction 1 A History of Case Management 2 Language in Social Services 2 Why We Use Case Management 3 Case Management as a Process 4 Advocacy 13 Service Coordination 13 Levels of Case Management 16 Separating Case Management from Therapy 19 Case Management in Provider Agencies 19 Managed Care and Case Management 21 Caseloads 25 Generic Case Management 26 Summary 26 Exercises I: Case Management 27 Exercises II: Decide on the Best Course of Action 30

Chapter 2 Ethics and Other Professional Responsibilities for Human Service Workers 33

Introduction 33 The Broader Ethical Concept 34 Dual Relationships 35 Boundaries 40 Value Conflicts 40 The Rights of Individuals Receiving Services 44 Confidentiality 47 Privacy 51 Health Insurance Portability and Accountability Act 52 Social Networking 55 Privileged Communication 56 When You Can Give Information 56 Diagnostic Labeling 59

Contents

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