You are required to research and formulate policy in the following areas of a 200 room five diamond hotel located in downtown Vancouver.（hotel fairmont pacific rim)
Scope, Requirements & Guidelines
To learn about front office management responsibilities in the areas of concierge 
A typed report must be submitted with minimum 500words.

Concierge Operations (40%)
In this information age make your recommendations on what/how/when/where a concierge can deliver valuable services to enhance the guest experience of a luxury international traveler