#1 Discuss key elements of effective listening and the importance of listening to a leader when they communicate.  Compare and contrast two organizational leaders in the service industry “ one who is an effective listener and one who is not.  How has this impacted their organizations ability to thrive in todays market.  Please support your response with scholarly sources.
#2 Provide a detailed account of the challenges and benefits of virtual teams and the team leader behaviors that contribute to virtual team effectiveness.  Discuss the elements of diversity, equity, inclusion, and respect that must be considered in this process.  Please support your response with scholarly sources.