During a parent-teacher conference the grandfather (who is the legal guardian) of your student says that he does not know what to do with his grandson anymore. He cannot control his grandsons behavior; he cannot force him to try or to complete his homework. The grandfather is at a loss. During the meeting, the student sits and plays videogames on his phone.
1. Integrating effective communication techniques, how would you handle the situation?
2. How could ineffective communication change the outcome?
3. What obstacles/barriers to effective communication can you identify?