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Course Operations Management Test Quiz 1 Instructions This quiz consist of 30 mu

Course Operations Management Test Quiz 1 Instructions This quiz consist of 30 mu

Course Operations Management
Test Quiz 1
Instructions This quiz consist of 30 multiple choice
questions. The first 15 questions
cover the material in Chapter 1. The second 15 questions
cover the
material in Chapter 2. Be sure you are in the correct
Chapter when you
take the quiz.

Question 1
Which one of the following has the highest goods content

Question 2
Support processes would typically include all of the
following except

Question 3
The quality revolution is most related to

Question 4
Which is generally related to service operations

Question 5
The three issues that are at the core of operations
management include all of the following except

Question 6
A support process could be any of the following except

Question 7
Which one of the following is not an example of biztainment

Question 8
Service organizations generally

Question 9
A customer benefit package (CBP) includes

Question 10
A value creation process could be any of the following
except

Question 11
Which of the following would be the lowest in goods content
and highest in service content

Question 12
In relating operations management and the customer benefit
package (CBP), which is the

Question 13
A golf simulator in a retail sports store is an example of

Question 14
Which one of the following has the lowest goods content

Question 15
Which of the following is not a current challenge to OM

Question 16
A competitively dominant customer experience is often called
a

Question 17
The United States has experienced three waves of
outsourcing. Which of the following
is not one of the waves

Question 18
A company has two alternatives for meeting a customer
requirement for 9,000 units of a
specialty molding. If done inhouse, fixed cost would be
$350,000, with variable cost at $30
per unit. If outsourced, the cost is $80 per unit. Determine
the breakeven point and determine
if they should make the item inhouse or outsource it.

Question 19
____ integration refers to acquiring capabilities at the
front of the supply chain, whereas ____
integration refers to acquiring capabilities toward the back
end of the supply chain.

Question 20
Which of the following is not normally considered a variable
cost

Question 21
When breakeven analysis is applied to an outsourcing
decision, the breakeven quantity is

Question 22
____ is the process of managing information, services and
physical goods to insure their
availability at the right place, at the right time, at the right
cost and at the right quantity, with
the highest attention given to quality.

Question 23
Which of the following generally does not result from
vertical integration

Question 24
The control of WalMarts value chain is ______, while the
control of General Electrics is
________.

Question 25
Operational structure of the value chain deals with

Question 26
In the value chain model for a hospital, patients, drugs and
staff would be considered

Question 27
From the pre and postservice view of a value chain, goods
and services design, contract
negotiation and consulting services would be considered

Question 28
The first, second, and third waves of outsourcing
experienced by the U.S. are

Question 29
From the pre and postservice view, transportation service,
training service and consulting
and technical services would be considered

Question 30
For a restaurant, ordertaking, bill payment and home
delivery would be considered

Course Operations ManagementTest Quiz 1Instructions This quiz consist of 30 multiple choice
questions. The first 15 questionscover the material in Chapter 1. The second 15 questions
cover thematerial in Chapter 2. Be sure you are in the correct
Chapter when youtake the quiz.Question 1Which one of the following has the highest goods contentQuestion 2Support processes would typically include all of the
following exceptQuestion 3The quality revolution is most related toQuestion 4Which is generally related to service operationsQuestion 5The three issues that are at the core of operations
management include all of the following exceptQuestion 6A support process could be any of the following exceptQuestion 7Which one of the following is not an example of biztainmentQuestion 8Service organizations generallyQuestion 9A customer benefit package (CBP) includesQuestion 10A value creation process could be any of the following
exceptQuestion 11Which of the following would be the lowest in goods content
and highest in service contentQuestion 12In relating operations management and the customer benefit
package (CBP), which is theQuestion 13A golf simulator in a retail sports store is an example ofQuestion 14Which one of the following has the lowest goods contentQuestion 15Which of the following is not a current challenge to OMQuestion 16A competitively dominant customer experience is often called
aQuestion 17The United States has experienced three waves of
outsourcing. Which of the followingis not one of the wavesQuestion 18A company has two alternatives for meeting a customer
requirement for 9,000 units of aspecialty molding. If done inhouse, fixed cost would be
$350,000, with variable cost at $30per unit. If outsourced, the cost is $80 per unit. Determine
the breakeven point and determineif they should make the item inhouse or outsource it.Question 19____ integration refers to acquiring capabilities at the
front of the supply chain, whereas ____integration refers to acquiring capabilities toward the back
end of the supply chain.Question 20Which of the following is not normally considered a variable
costQuestion 21When breakeven analysis is applied to an outsourcing
decision, the breakeven quantity isQuestion 22____ is the process of managing information, services and
physical goods to insure theiravailability at the right place, at the right time, at the right
cost and at the right quantity, withthe highest attention given to quality.Question 23Which of the following generally does not result from
vertical integrationQuestion 24The control of WalMarts value chain is ______, while the
control of General Electrics is________.Question 25Operational structure of the value chain deals withQuestion 26In the value chain model for a hospital, patients, drugs and
staff would be consideredQuestion 27From the pre and postservice view of a value chain, goods
and services design, contractnegotiation and consulting services would be consideredQuestion 28The first, second, and third waves of outsourcing
experienced by the U.S. areQuestion 29From the pre and postservice view, transportation service,
training service and consultingand technical services would be consideredQuestion 30For a restaurant, ordertaking, bill payment and home
delivery would be considered

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