BSOP 588 Managing Quality

Week 1
Discussion 1, Definition of
Quality
Discussion 2, Quality in Your
Organization

Week 2
Discussion 1, Quality
Philosophies
Discussion 2, Quality Awards
Processes

Week 3
Measuring Customer
Service Paper (Two Papers)
Discussion 1, The Voice of the
Customer (VOC)
Discussion 2, The Kano Model

Week 4
Discussion 1, Quality Focus
Discussion 2, Alignment of
Strategy and Quality Management
Midterm Exam
1 (04 MCQ’s, 08 Essay)
Midterm
Exam 2 (06 Essay Questions)
Midterm
Exam 3 (04 MCQ’s, 08 Essay)

Week 5
Case
Study, Quality in Practice – Using the Balanced Scorecard at the UPS, Paper 1
Case
Study, Quality in Practice
– Using the Balanced Scorecard at the
UPS, Paper 2
Case Study,
Quality in Practice – Using the Balanced
Scorecard at the UPS, Paper 3
Discussion 1: Performance
Metrics
Discussion 2: Cost of Quality
(COS)

Week
6
Quality Focus Paper (Six Sigma in
Hospital)

Week 7
Course
Project, Toyota Motor Corporation
Course
Project,General Electric Quality Management
Course Project, Hyundai Motor
Company Quality Management
Course
Project, Motorola Quality Management
Course
Project, The WineHouse
Discussion
1, Statistical Process Control
Discussion
2,Capability vs.
Control
Week 8
Final
Exam 1 (10 MCQs, 6 Essay)
Final
Exam 2 (10 MCQs, 6 Essay)BSOP 588 Managing QualityWeek 1Discussion 1, Definition of
QualityDiscussion 2, Quality in Your
OrganizationWeek 2Discussion 1, Quality
PhilosophiesDiscussion 2, Quality Awards
ProcessesWeek 3Measuring Customer
Service Paper (Two Papers)Discussion 1, The Voice of the
Customer (VOC)Discussion 2, The Kano ModelWeek 4Discussion 1, Quality FocusDiscussion 2, Alignment of
Strategy and Quality ManagementMidterm Exam
1 (04 MCQ’s, 08 Essay)Midterm
Exam 2 (06 Essay Questions)Midterm
Exam 3 (04 MCQ’s, 08 Essay)Week 5Case
Study, Quality in Practice – Using the Balanced Scorecard at the UPS, Paper 1Case
Study, Quality in Practice
– Using the Balanced Scorecard at the
UPS, Paper 2Case Study,
Quality in Practice – Using the Balanced
Scorecard at the UPS, Paper 3Discussion 1: Performance
MetricsDiscussion 2: Cost of Quality
(COS)Week
6Quality Focus Paper (Six Sigma in
Hospital)Week 7Course
Project, Toyota Motor CorporationCourse
Project,General Electric Quality ManagementCourse Project, Hyundai Motor
Company Quality ManagementCourse
Project, Motorola Quality ManagementCourse
Project, The WineHouseDiscussion
1, Statistical Process ControlDiscussion
2,Capability vs.
ControlWeek 8Final
Exam 1 (10 MCQs, 6 Essay)Final
Exam 2 (10 MCQs, 6 Essay)