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BSOP 326 Week 4 Midterm Exam 1. (TCO 6) An effective leadership system is desig

BSOP 326 Week 4 Midterm Exam 1. (TCO 6) An effective leadership system is desig

BSOP 326 Week 4 Midterm Exam

1. (TCO 6) An effective leadership system is designed to
accomplish all of the following, except _____.

2. (TCO 6) The traditional approach to strategy deployment
is which of the following?

3. (TCO 3) The criteria for the Canadian Awards for
Excellence are most similar to which of the following?

4. (TCO 3) ISO 9001 provides specific requirements for
_____.

5. (TCO 1) Conformance to specifications applies to which
type of quality?

6. (TCO 1) Which of the following was the top priority of
U.S. manufacturing in the time period immediately following World War II?

7. (TCO 1) Which of the following is most appropriate in
describing the quality efforts used in the early 20th century?

8. (TCO 2) In any system, final inspection attempts to
perform all of the following functions, except _____.

9. (TCO 2) Which of the following are considered to be two
critical components of quality systems in service industries?

10. (TCO 2) An increasingly important component in quality
for service firms is _____.

11. (TCO 2) Systems thinking can be applied to the analysis
of _____.

12. (TCO 3) Over the years, the Malcolm Baldrige National
Quality Award criteria have been improved to include all of the following
shifts in emphasis, except which of the following?

13. (TCO 5) Bill designs and maintains the inventory
management software that his coworker John uses when customers call the company
to place an order for merchandise. Bill is John’s _____.

14. (TCO 5) Which of the following is not true about the
American Customer Satisfaction Index?

15. (TCO 7) Most companies still use traditional measures,
such as _____, as a basis for compensation, while more progressive
organizations use measures such as _____.

16. (TCO 4) Deming claimed that higher levels of _____ lead
to higher levels of _____.

17. (TCO 4) The Deming philosophy focuses on improvements in
product and service quality by _____.
18. (TCO 8) The major difference between quality circles and
project teams is which of the following?

Page 2

1. (TCO 4) Deming’s Profound Knowledge consists of four
elements. Answer the following three parts relating to the psychology element
of Deming’s Profound Knowledge. Your discussion should reflect this element of
Deming’s Profound Knowledge and not psychology in general.

2. TCO 1) Explain the difference between quality management
practices prior to the 1900 with quality management practices in the 1990’s.
BSOP 326 Week 4 Midterm Exam1. (TCO 6) An effective leadership system is designed to
accomplish all of the following, except _____.2. (TCO 6) The traditional approach to strategy deployment
is which of the following?3. (TCO 3) The criteria for the Canadian Awards for
Excellence are most similar to which of the following?4. (TCO 3) ISO 9001 provides specific requirements for
_____.5. (TCO 1) Conformance to specifications applies to which
type of quality?6. (TCO 1) Which of the following was the top priority of
U.S. manufacturing in the time period immediately following World War II?7. (TCO 1) Which of the following is most appropriate in
describing the quality efforts used in the early 20th century?8. (TCO 2) In any system, final inspection attempts to
perform all of the following functions, except _____.9. (TCO 2) Which of the following are considered to be two
critical components of quality systems in service industries?10. (TCO 2) An increasingly important component in quality
for service firms is _____.11. (TCO 2) Systems thinking can be applied to the analysis
of _____.12. (TCO 3) Over the years, the Malcolm Baldrige National
Quality Award criteria have been improved to include all of the following
shifts in emphasis, except which of the following?13. (TCO 5) Bill designs and maintains the inventory
management software that his coworker John uses when customers call the company
to place an order for merchandise. Bill is John’s _____.14. (TCO 5) Which of the following is not true about the
American Customer Satisfaction Index?15. (TCO 7) Most companies still use traditional measures,
such as _____, as a basis for compensation, while more progressive
organizations use measures such as _____.16. (TCO 4) Deming claimed that higher levels of _____ lead
to higher levels of _____.17. (TCO 4) The Deming philosophy focuses on improvements in
product and service quality by _____.18. (TCO 8) The major difference between quality circles and
project teams is which of the following?Page 21. (TCO 4) Deming’s Profound Knowledge consists of four
elements. Answer the following three parts relating to the psychology element
of Deming’s Profound Knowledge. Your discussion should reflect this element of
Deming’s Profound Knowledge and not psychology in general.2. TCO 1) Explain the difference between quality management
practices prior to the 1900 with quality management practices in the 1990’s.

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