Bob Carltons golf camp estimates the following workforce
requirements for its services over the next
two years.
Quarter 1 2 3 4
Demand (hours) 4,200 6,400 3,000 4,800
Quarter 5 6 7 8
Demand (hours) 4,400 6,240 3,600 4,800
Each certified instructor puts in 480 hours per quarter
regular time and can work an additional 120
hours over time. Regular-time wages and benefits cost
Carlton $7,200 per employee per quarter for
regular time worked up to 480 hours, with an overtime cost
of $20 per hour. Unused regular time for
certified instructors is paid at $15 per hour. There is no
cost for unused overtime capacity. The cost of
hiring, training, and certifying a new employee is $10,000.
Layoff costs are $4,000 per employee.
Currently, eight employees work in this capacity.

Find
a workforce plan using the level strategy that allows for no delay in
service. It should rely only on overtime and the minimum amount of
undertime necessary. What is the total cost of this plan?
Use
a chase strategy that varies the workforce level without using overtime or
undertime. What is the total cost of this plan?
Propose
a better plan and calculate its total cost.
Bob Carltons golf camp estimates the following workforce
requirements for its services over the nexttwo years.Quarter 1 2 3 4Demand (hours) 4,200 6,400 3,000 4,800Quarter 5 6 7 8Demand (hours) 4,400 6,240 3,600 4,800Each certified instructor puts in 480 hours per quarter
regular time and can work an additional 120hours over time. Regular-time wages and benefits cost
Carlton $7,200 per employee per quarter forregular time worked up to 480 hours, with an overtime cost
of $20 per hour. Unused regular time forcertified instructors is paid at $15 per hour. There is no
cost for unused overtime capacity. The cost ofhiring, training, and certifying a new employee is $10,000.
Layoff costs are $4,000 per employee.Currently, eight employees work in this capacity.