BA 423 –OPERATIONS MANAGEMENTON-LINE PROGRAMMid-Term ExamEXAM – Send to my mailbox by the end of the week. Your answers should be concise but complete. You may use any source (primarily the text) but your classmates. Send to my mailbox or the GradebookNAME___________________********1. What are the typical differences between production of goods and provision of services?********2. In What ways does operations have an influence on competitiveness?********3. What are some of the steps that an organization can take to improve productivity?********4. What are the steps in the forecasting process?********5. What are the steps in the capacity planning process?********6. What are the advantages and disadvantages of an assembly line process?********7. What are the advantages and disadvantages of specialization?********8. What are the steps in the managerial decision-making process?********9. What are the advantages, disadvantages, and risks in globalizing operations?********10. Which of Deming’s 14 points would be most workable in your business and how could they be applied?