ANS:

51. Organizations are learning to value stability and efficiency over
change and speed because of changes in technology, globalization, and
diversity.

ANS:

52. Companies can survive over the long run without innovation as long
as they are successful imitators.

ANS:

53. Despite the need for companies to control costs in todays
economy, innovation has become the new imperative.

ANS:

54. Recognizing the value of employees involves the organizing role of
management.

ANS:

55. Resources such as efficiency and effectiveness are used by
managers to attain organizational goals.

ANS:

56. Allocating resources across the organization is part of the
organizing management function.

ANS:

57. An important phase within the controlling function of management
is making corrections when necessary.

ANS:

58. By calculating the amount of resources used to produce a single
automobile at a manufacturing plant, managers are determining organizational
effectiveness.

ANS:

59. The ultimate responsibility of managers is to achieve high
performance by balancing efficiency and effectiveness.

ANS:

60. The majority of business failures are the result of poor human
skills.

ANS:

61. Most top executives routinely work at least 12 hours a day and
spend 50 percent or more of their time traveling.

ANS:

62. Customer relationship management systems collect and manage large
amounts of data about customers and make them available to employees.

ANS:

63. The sequence of suppliers and purchasers, covering all stages of
processing from obtaining raw materials to distributing finished goods to
consumers is referred to as CRM.

ANS:

64. Outsourcing refers to contracting out selected functions or activities
to other organizations that can do the work more cost-efficiently.

ANS:

65. A process whereby companies find out how others do something
better than they do and then try to imitate or improve on it refers to
outsourcing.

ANS:

66. Kaizen refers to an innovation mindset, used widely by Indian
companies, that strives to meet customers immediate needs quickly and
inexpensively.

ANS:

67. The changing attitudes, ideas, and values of Generation Y
employees is an example of a social force.

ANS:

68. Scientific management evolved with the use of precise procedures
in place of tradition and rules of thumb.

ANS:

69. A criticism of human relations management is that it ignores the
social context and workers needs.

ANS:

70. The Hawthorne studies resulted in the movement towards scientific
management.

ANS:

71. The human relations movement is also referred to as the dairy farm
view of management, meaning that contented cows give more milk, and satisfied
workers will give more work.

ANS:

72. The acceptance theory of authority states that people have free
will and can choose whether to follow management orders.

ANS:

73. An assumption of Theory Y is that the average human being has an
inherent dislike of work and will avoid it if possible.

ANS:

74. The management science approach uses qualitative data in
management decision making.

ANS:

75. Contingency thinking is the ability to see both the distinct
elements of a system or situation and the complex and changing interaction
among those elements.

ANS:

76. Discerning circles of causality is an important element of systems
thinking.

ANS:

77. Although developed by a Japanese business manager, the quality
movement is strongly associated with American companies.

ANS: ANS: 51. Organizations are learning to value stability and efficiency over
change and speed because of changes in technology, globalization, and
diversity.ANS: 52. Companies can survive over the long run without innovation as long
as they are successful imitators.ANS: 53. Despite the need for companies to control costs in todays
economy, innovation has become the new imperative.ANS: 54. Recognizing the value of employees involves the organizing role of
management.ANS: 55. Resources such as efficiency and effectiveness are used by
managers to attain organizational goals.ANS: 56. Allocating resources across the organization is part of the
organizing management function.ANS: 57. An important phase within the controlling function of management
is making corrections when necessary.ANS: 58. By calculating the amount of resources used to produce a single
automobile at a manufacturing plant, managers are determining organizational
effectiveness.ANS: 59. The ultimate responsibility of managers is to achieve high
performance by balancing efficiency and effectiveness.ANS: 60. The majority of business failures are the result of poor human
skills.ANS: 61. Most top executives routinely work at least 12 hours a day and
spend 50 percent or more of their time traveling.ANS: 62. Customer relationship management systems collect and manage large
amounts of data about customers and make them available to employees.ANS: 63. The sequence of suppliers and purchasers, covering all stages of
processing from obtaining raw materials to distributing finished goods to
consumers is referred to as CRM.ANS: 64. Outsourcing refers to contracting out selected functions or activities
to other organizations that can do the work more cost-efficiently.ANS: 65. A process whereby companies find out how others do something
better than they do and then try to imitate or improve on it refers to
outsourcing.ANS: 66. Kaizen refers to an innovation mindset, used widely by Indian
companies, that strives to meet customers immediate needs quickly and
inexpensively.ANS: 67. The changing attitudes, ideas, and values of Generation Y
employees is an example of a social force.ANS: 68. Scientific management evolved with the use of precise procedures
in place of tradition and rules of thumb.ANS: 69. A criticism of human relations management is that it ignores the
social context and workers needs.ANS: 70. The Hawthorne studies resulted in the movement towards scientific
management.ANS: 71. The human relations movement is also referred to as the dairy farm
view of management, meaning that contented cows give more milk, and satisfied
workers will give more work.ANS: 72. The acceptance theory of authority states that people have free
will and can choose whether to follow management orders.ANS: 73. An assumption of Theory Y is that the average human being has an
inherent dislike of work and will avoid it if possible.ANS: 74. The management science approach uses qualitative data in
management decision making.ANS: 75. Contingency thinking is the ability to see both the distinct
elements of a system or situation and the complex and changing interaction
among those elements.ANS: 76. Discerning circles of causality is an important element of systems
thinking.ANS: 77. Although developed by a Japanese business manager, the quality
movement is strongly associated with American companies.ANS: