Organizational Consulting Draft Report
1. Please locate a small business, which will be your client.
2. Discuss a problem the organization is facing that both you (consultant) and the client which to address, this is the focus of the consulting report.
3. Prepare a written consent (permission to conduct the research) with the client signature
4. Be sure to interview at least 3-5 people with the organization.
5. The consulting report is everything that occurred throughout the process.
Organizational Consulting Draft Report
Practice and Theory of Consulting and Intervention
MGMT 828-2103C-02 Comment by Shawndell Jackson: Delete
CTU Comment by Shawndell Jackson: Spell out, and move under student name
8/30/2021
Organizational Consulting Draft Report
Table of Contents Acknowledgements 4 Contents and organization of the report 5 Executive summary 6 Introduction to the organization or sector 6 Entry, informal data collection, micro diagnosis, and contracting 8 Identification of Grand Objective 8 Identification of Sub-Objective/Diagnosis 8 Human subject protection 9 Action phase 12 Appreciative Inquiry Facilitation 13 Action Research 16 Process Consultation Values 17 Facilitation of the Reflection Phase 18 Evaluation of your consulting and project results 20 References 23 Appendices 24 Appendix A- Letter of Intent 24 Appendix B- Institutional Review Board 25
Acknowledgements
I am grateful to God for helping me in the accomplishment of this project. It is by Gods Grace that I have been able to accomplish the activities and tasks of this project for enhanced feasibility as well as efficiency of the overall study. I am also appreciative to my mother and father who have been with me and always motivating me to complete my projects in time and in the best way possible. Am also grateful to my siblings and friends without them this project would not have been successfully completed. Comment by Shawndell Jackson: Acknowledgement need to be dedicated to the company and the people who helped you to complete the project.
Contents and organization of the report
The following project will begin with an executive summary that will offer a comprehensive overview of what is entailed in the entire project. Nonetheless, there is an introduction to the organization that is under evaluation in the project completion. This is followed by entry, informal data gathering and contracting. The next step is the analysis of the action phase and the facilitation of the reflection phase. The project compilation ends with the presentation on the information on the evaluation of the closure of the project.
Executive summary
Organizational consulting is a type of an objective assessment regarding issues as well as recommendations for the effective addressing of the issues identified. There is the need to understand that there are numerous reasons for pursuing organizational consulting. A leadership type of team that is associated with experiencing a good deal of conflict is one that is a reason that calls for organizational consulting (Phillips et al., 2015). Uncertainty regarding whether duties in the management type of department are appropriately assigned in the organizational consulting. The following project is highly vital in guiding the internal consultants via the presentation of the necessary steps needed in bolstering their level of credibility as well as in building relationships within the given company and in the development of the internal marketing Capabilities and in the application of effective methodologies to their identified task. The knowledge presented in the following project is one that is highly efficient in helping the consultants to be valued assets to their firms. It is vital to understand this information to effectively navigate a challenging type of client environment as well as in framing the issue and in the limitation of the scope, the development of hypotheses and in the provision of the final types of recommendations (Bolman & Deal, 2017). Comment by Shawndell Jackson: Focus the executive summary on the consulting report
Introduction to the organization or sector
The chosen company for the project is the Amazon company. Amazon Company is an American Multinational Technology Company which is associated with focusing on the e commerce as well as cloud computing and the digital streaming business. It is one of the famous Big Five firms in the information technology industry in the US alongside the Google company as well as Apple Company and even Facebook. The firm has been defined as being among the most influential economic as well as cultural forces that are in the world. It is also considered to be among the most valuable brands globally. Amazon is an online retailer as well as manufacturer regarding the electronic book readers as well as the web services type of provider that is considered to have become the famous example associated with the electronic commerce. It has its headquarters located in Seattle in Washington state (Ross et al., 2019).
The Amazon company is a huge internet-based firm that has grown in the sake of books as well as music, movies and even electronics. It has grown both a middleman firm as well as a direct seller between other types of retailers and even the million Amazon customers. The web services business is associated with renting of data storage as well as the computing resources which is called cloud computing over the given internet. The company is also involved in making the identified market leading kindle e book types of readers. Its identified promotion regarding these types of devices has caused a dramatic development in the e book publishing as well as turned the Amazon company into a key disruptive force in the identified book publishing type of market.
In the year 1994, Jeff Bezos, who is the former executive for the Wall Street Hedge Fund was involved in the incorporation of the Amazon Company. He chose the name primarily because it started with the first letter regarding the alphabet as well as because its identified association with the huge South American River amazed him. On the key basis regarding the type of research that he had carried out, Bezos was involved in making a conclusion that the identified books would have been the most logical commodity initially to sell on online. It is vital to note that the Amazon Company was not the first firm to do so that is the computer literacy, however the identified promise associated with the Amazon Company was to facilitate the delivery of any kind of book to any kind of reader globally (Jameson & Hoopla digital., 2014).
Entry, informal data collection, micro diagnosis, and contracting
Identification of Grand Objective
The Amazon Company Project is to ensure effective elimination of the issue regarding the toxic leadership. The identified company is one that has been related with long unending history regarding good along with competent types of leaders, however in the recent times, there have been numerous issues regarding the toxic leaders in the company which has become a disturbing type of issue. The main objective for this company is to have an effective set of solutions to help in fixing the issue along with meeting the necessary qualities regarding the non-toxic leaders to attain highly competent as well as effective leaders.
Identification of Sub-Objective/Diagnosis
The first form of the sub objective is to facilitate the identification of the toxic leaders as well as the various types of traits that are involved in the portrayal of their behavior. The second type of sun objective is the achievement of the most appropriate training regarding all the leaders on the identified efficient types of qualities as well as the skills that they have need to possess to avoid any kind of non-toxic leadership traits. The current ever-changing times have been related with the issue of a relapse in the appropriate leaders which has been associated with the development of the non-toxic leaders in the firm. The identified employees as well as the other types of stakeholders in the firm are facing a difficult time in handling such types of leaders and this has been associated with the creation of low productivity rates as well as motivation in the overall firm since the key foundation of the firm is not effective enough to handle the company.
Human subject protection
The safety as well as the protection regarding the research participants needs to be a key focus for all the types of researchers. When a researcher is involved in the application of the various concepts regarding privacy as well as confidentiality and even anonymity in the research process, there is the need for the researchers to always put into consideration the best aspects of the research as well as what is the most appropriate aspect for the identified participants who are involved in making the whole research process to be possible. Every practice ought to be articulated in the identified IRB protocol application (Ivankova, 2014). Making sure that the rights of the participants are upheld to the identified level of the highest standards is key in all the research and needs to be at the identified forefront for all the key investigators minds while coming up with a study type of protocol.
The following consulting project follows key principles that are aimed at ensuring that no one is involved in harming the participants. First and foremost, there will be measures that are aimed at ensuring minimal risk of harm to the identified participants. When there is the identified possibility that the identified participants can be harmed or in a way be put in a position that is of discomfort, there is the need for strong types of justifications for this. There will be additional planning to help in the illustration of the way participants harm can be reduced as well as informed consent and comprehensive form of debriefing (Ivankova, 2014).
The different types of harms that the participants will be subjected to entail the physical harm to the identified participants as well as social disadvantage among others. This can be effectively avoided via the attainment of informed consent from the identified participants as well as in the protection of anonymity and even confidentiality regarding the participants. There will also be the avoidance of any kind of deceptive practices when formulating the research.
There will be the principle that dictates the obtaining of informed consent. One of the key foundations regarding the research ethics is the idea regarding the informed consent. Informed consent is used to mean that the identified participants need to comprehend that they are involved in taking part in the research as well as what the research needs from them such type of information may entail the key purpose of the whole research as well as the various research methods being used, the probable outcomes regarding the research and the related demands and risks that the identified participants may experience (Ivankova, 2014). While it is not probable to have knowledge on exactly what type of information that a potential participant would want to understand, there is the need to aim not to leave out any kind of vital material information.
Nonetheless, there is the protection of anonymity as well as confidentiality. Protection of the anonymity as well as the confidentiality regarding the research participants is key practical component regarding the research ethics. Participants will solely be willing to take part in voluntary information especially the information regarding the private or the one that is of sensitive nature. If the identified researchers hold an agreement to such type of information in confidence, then this is possible to happen (Ivankova, 2014).
While it is possible that the identified research participants may be hurt in a way if the identified data collection Strategies utilized are in a way sensitive, there is probably a higher level of danger that the issue of harm can be caused when the data is gathered. This usually takes place when the identified data is not in a way treated with confidentiality that is in terms of data Storage as well as data Analysis or in the publication process. This means that all these processes will be comprehensive and participant anonymity as well as confidentiality will be highly improved. This will be achieved via the removal of the identifiers such as vernacular terms as well as names and even geographical cues. There will also be the provision regarding the proxies when writing up.
Moreover, there is the avoidance of deceptive types of practices. At first, the deceptive types of practices usually are categorized under the informed consent. This is the part which makes the utility of the deceptive practices to be controversial. For this key reason, the dissertation research will be highly focused on avoiding any kind of deceptive practices. This helps in the facilitation of feasibility for the study.
Another way which can be highly suitable in the prevention of harm to the identified participants is the protection of the right to withdraw. Every participant in the study will possess the right to withdraw at any given phase in the whole research process. When an identified participant is involved in choosing to withdraw from the identified research process, they will not be pressured or even coerced in any kind of manner to try and attempt stopping them from going on with their Withdrawal decision (Ivankova, 2014).
Action phase
The key purpose regarding the action phase is putting the findings as well as the recommendations of the assessment into effective practice. At a minimum level, this may be used to mean the encouragement of the local actors to follow via the plans discussed at the validation meeting. For the assessments carried out with the key goals regarding the information of a wider health type of initiative, this phase entailed the program design as well as a key part for the foundation of the implementation. Three key steps were used in the action phase to ensure that the whole project is done in the most appropriate way. First and foremost, the first step was the decision of the type of action to be undertaken (Ivankova, 2014).
This helped in the increment of feasibility. The kinds of actions following an identified assessment is variable dependent on the proposed recommendations as well as the stakeholder priorities and the whole context. The second step was the determination of the level of action. This was vital in ensuring that the timing and the funding of the project was right for a feasible type of study.
The third step put into consideration in the action phase was the development of the action plan. The identified action plan is involved in the consolidation of the various types of decisions regarding the kind as well as the level of action into the identified working document. With the increment of the frequency, the action plan was initiated at the identified in-country distribution workshop, whereby the identified findings as well as recommendations regarding the assessment type of report are effectively presented to the identified local stakeholders for the feedback as well as validation (Ivankova, 2014).
Appreciative Inquiry Facilitation
Appreciative inquiry is regarded as being the kind of philosophy along with Methodology which is utilized in the making of alterations on the key basis of the various types of Strengths which are entailed in the entire process. It is related with the appreciation regarding the most effective aspect regarding what is deemed as being existent that is the identified strengths along with the available resources and the key opportunities. It is deemed as being vital in focusing on the identified exploration along with the discovery regarding the identified moments associated with the highest level of excellence via the inquiring along with the visualization regarding the current potentials from the collective level of intelligence (Scharding, 2018).
It is usually regarded more than being a mere tool and is regarded as being more of a Methodology. It Is defined as being a keyway of thinking along with acting. It is also referred to as the type of philosophy which is related with the key change along with organizational management. It is defined as being distinct from the key techniques based on the various types of alterations in behavior that the given AI does not in any way focus on the key changes in the people even though it plays an essential role and possesses a viable collateral effect.
The AI is often considered to be based on the collaborative discovery regarding what is considered to make a firm to be very effective to as well as from an economic and the human point of view. It is not deemed as being a question regarding the identified perception regarding the glass half full or even being half empty, but its key focus is on the investigation regarding what made the liquid which is being measured to get in so that it can overflow (In Oades et al., 2020).
Appreciative inquiry is one that is in line with the key Strengths towards the given aspirations which are often regarded as being higher along with highly motivating and even demanding as compared to the Objectives. One always goes further as well as it does so in a manner that is quite fast. It is essential to note that there is various type of examples regarding success in various areas as different as strategic planning along with mergers, the client orientation, and many others. The AI was employed to the research to effectively apply the identified knowledge along with the aspects regarding the AI in seeking the most effective solution for the Amazon Company.
The way the AI was used in the whole process is one that was associated with key steps that helped in facilitating the whole research process for enhanced feasibility. The start off entailed asking the individuals present what they would desire to converse about as well as learning about the given individuals as a collective. There was the encouragement of them to settle on a key topic that they are highly interested in as well as feels vital instead of something that they may desire to base their focus on (Ivankova, 2014).
The identified choice was made carefully since the identified AI type of process has started it can be quite a challenge to put aside the identified topic from the agenda of the group. The identified ground needs to be encouraged to put into consideration within a reasonable range, a few types of ideas. There was also the clarification as well as the precision regarding the topic that is in question and should be strived for. The exploration regarding the identified choice regarding focus was focused on the AI intervention. The appropriateness regarding the identified AI process is contingent on the identified nature regarding the identified questions asked thus this was made to be a key Focus.
Action Research
The action research was comprehensively done which was vital in ensuring that the whole project was a success and not a mess. The key steps used were eight in number. The first step was the identification as well as the limitation of the topic to toxic leadership. This was key in ensuring that the focus was on one topic and no confusion was experienced in the whole project. Nonetheless, the second step was the collection of information. This is key in understanding what the different participants feel about the topic and in helping in the analysis process for arrival at the most appropriate solutions.
The third step used was the Review of the literature review. This is key in having information on what other authors have written as well as published on toxic leadership. This is key in the overall success of the project in terms of what has been written and what needs to be done on the topic. It helps in understanding the background information on the topic for efficiency as well as feasibility regarding the study (Ivankova, 2014). The fourth step was the development of a research plan. This was key in making sure that the entire process that followed the research was efficient enough for successful solution seeking for Amazon Company.
The fifth step is the implementation of the plan as well as the collection of data. This was the most important step since it was practical in nature. Everything that was theoretical in nature was put into practice in this step. All the information previously attained on the action phase was put into consideration in this phase and key knowledge on the same followed to the latter. The sixth step was the analysis of the data. This was also a Vital step that was handled with care. It helped in ensuring that the whole data collected was analyzed in the most appropriate to ensure that the issue of Amazon is understood in the most appropriate way for the most suitable plan to be designed.
The seventh step was the development of an action plan. This is key in ensuring that the issues identified on the data collected in the project were effectively solved for enhanced business success in the Amazon company. This is vital in also understanding the keyways in which different people view different aspects and come up with the most appropriate Strategies to use in solving the issue. The eighth step was the sharing as well as the communication of the outcomes. This is key in facilitating the whole undertaking of the Amazon issues of toxic leadership and how this issue can be solved for maximum efficiency in terms of toxic leadership (Ivankova, 2014).
Process Consultation Values
There are various process Consultation types of values that were used in the Organizational Consulting. The whole process was tailored to be helpful in all ways. This was to ensure that all the participants are comfortable and do not feel left out in any way. Nonetheless, the other value that was put into consideration was always ensuring that all the practices as well as activities involved in the Consulting are updated and stay with the current reality to ensure that the whole process is feasible. Also, there was always in mind that everything done in the project is an intervention and time is vital thus all the interactions with the participants were scheduled effectively to avoid time wastage (Jamieson et al., 2018).
Facilitation of the Reflection Phase
After the identified application regarding the AI model that is comprised of four cycles, the current data which was found regarding the Amazon company was deemed as being quite impressive as well as comprehensive in nature. The identified first step was one that was associated with the identified discovery regarding the AI kind of approach that would be the most essential one for the identified Amazon Company. The given type of approach which was considered as being the most effective one for the identified Company was identified as being the 4D model (Jamieson et al., 2018).
The identified next step was regarded as being the dream stage which was associated with the identification regarding the identified vision associated with the future associated with the Amazon Company. The identified next phase was the design type of model which was associated with entailing the performance of the assessment regarding the most effective AI types of values for the identified Amazon Company and finally it is vital to note that destiny is regarded as being a phase which is usually associated with the putting into consideration the plans into the most appropriate action.
The current information which was found was the current leadership improvement strategies that included the utility regarding the regular training along with the provision of leaders a conducive type of environment which will be vital for them in not growing into toxic leaders. Also, the current systems of communication were effectively Implemented to assist in the facilitation of communication in the company to prevent issues from happening without being noticed and not causing conflicts in the company because of the lack of the systems to effectively report to. The identified interventions will be effectively incorporated via the advancement regarding the current communication types of handbooks along with the provision regarding the training to all the identified leaders on the appropriate leadership for an appropriate AI.
The way things need to be done which is usually portrayed in this manner has been altered because the identified vision along with the identified code values regarding Amazon were utilized to come up with the final decision on the current AI type of values (Jamieson et al., 2018). The identified future associated with Amazon Company is associated with the illustration of an appropriate picture because of the identified fact that there is the identified probability regarding the identified implementation regarding an identified intercommunion aspect which is associated with positivity along with the non-toxic leaders and an impressive type of inquiry method which will be considered to be essential in the making of the needed changes in the identified future since the given AI assisted in the accomplishment of the collaboration practices.
Evaluation of your consulting and project results
Closure of the consulting process is a key process with the client. It helps in making sure that there is effectiveness as well as efficiency in the whole process and the project outcomes. There was the preparation and the setting of a meeting with the client that was made to be an official meeting. The key reason that the meeting was official in nature is because it helped in avoiding any kind of jokes on the closure of the consulting project with the client that is the Amazon company. The meeting was to help in the setting a comfortable environment for the discussion of the project outcomes and the whole process in general (Sibbet & Wendling, 2018).
The second step in the meeting was to ask for testimonials. The opinion of the client was key to the whole process in the facilitation of the success of the entire process. Individuals are usually highly influenced by the various types of actions regarding other people under the identified guise that those types of actions are the most appropriate ones. By asking the client about the testimonials it was to help in ensuring that the necessary changes as well as corrections are done in the best way for future success as well as feasibility (Sibbet & Wendling, 2018). It would be vital to use it in the future clients for working with them using their own perspective and putting into consideration the ways in which to attain a superior client type of experience.
Nonetheless, there was a discussion of the feedback attained from the clients. This was key in making sure that we were all on the same page in terms of the whole process. Nonetheless, it was good to discuss the feedback from the client to understand any other kinds of issues that are prevalent and understand how to handle them before closing the whole consulting project. Nonetheless, it was vital to have such a discussion because it paved way for helping the client to feel comfortable about the future services and understand how and why things happen the way they do.
There was also the production of a final project report. This was key and has always been key in the closure of the consulting process. It helped in facilitating the description of the identified outcomes regarding the whole project evaluation as well as the decisions as an outcome. There was referencing of the project plan to help in having a comprehensive background information for the whole Consulting process. This also helped in laying out the key prevalent issues in the Amazon company to the client so that they can also be willing to implement the identified solutions for enhanced efficiency.
There was also the carrying out of the final meeting. This meeting was arranged by the client and us. This was associated with the discussion of the outcomes attained from the project evaluation inclusive of the acknowledgment as well as the celebration of the accomplishments of the project. There was the completion of the formal letter of closure to affirm the mutual agreement with the client that the identified project is over, and everything was done as per the agreements. The whole evaluation process ended with the organizing the administrative files for the client (Sibbet & Wendling, 2018).
References
Bolman, L. G., & Deal, T. E. (2017). Reframing organizations: Artistry, choice, and leadership.
In Jamieson, D. W., In Church, A. H., & In Vogelsang, J. D. (2018). Enacting values-based change: Organization development in action.
Ivankova, N. V. (2014). Mixed methods applications in action research: From methods to community action.
Jameson, G., & Hoopla digital. (2014). Amazons dirty little secrets: How thto use the power of others to market and sell for you. United States: Morgan James Publishing.
Phillips, J. J., Trotter, W. D., & Phillips, P. P. (2015). Maximizing the value of consulting: A guide for internal and external consultants. Hoboken: Wiley.
Ross, J. W., Beath, C. M., & Mocker, M. (2019). Designed for digital: How to architect your business for sustained success.
Sibbet, D., & Wendling, G. (2018). Visual Consulting: Designing and Leading Change.
Appendices
Appendix A- Letter of Intent
Consulting Cover Letter
29 August 2021
Human Resource Manager
Amazon Company
410 Terry Ave N, Seattle 98109, WA 111-222-3456
Dear Human Resource Manager,
I am glad to take this opportunity to contact your office directly regarding the provision of consulting services on the prevailing issue of toxic leadership in the Amazon Company. After comprehensive research of the Amazon Company and the staff, I realized that there are numerous issues that go unsolved in the company which have reduced the efficiency and feasibility of the company in terms of operations and success.
After a thorough and comprehensive analysis of these issues, I realized that they all stem from the issue of toxic leadership in the company. I am a qualified consulting agent and I promise to deliver high quality as well as efficient and sufficient services to the company to help it in achievement of effectiveness in the leadership to handle all the other issues in the company. My value for company consultation came after my four-year specialized training and education as I achieved sufficient knowledge on consultation services and aspects. It is my desire to work with the company and I am hoping that I will be given the opportunity to work with your company and share my experience and knowledge on how to arrive at the most appropriate strategy for solving company issues.
Sincerely,
Appendix B- Institutional Review Board
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