RICH-CON CASE STUDY

QUESTIONS

Summary: One month after going live with a new information system, Rich-Con

Steel is deep in a crisis. The new system was intended to give the

company basic visibility and control over its business processes, but

instead visibility and control appear to have evaporated.

1.a. What are three aspects/areas in the case where Rich-Con performed well?

b. What are three aspects/areas in the case where Rich-Con performed poorly?

2. What do you think about Rich-Con’s approach in designing and

implementing a new system?

3. How did the new system cause the chaos within the company?

4. How would you judge Marty Sawyer’s performance as president of Rich-

Con?

5. If you were Marty Sawyer, what decision would you make at the end of the

case about resolving the crisis that was caused by the new system?