Discussion Questions
It is a de facto standard to always keep end-users in mind when designing IT solutions. Provide an example of an IT solution where end-user input should be sought and highly valued. How would you ensure the involvement of end-users in the design process? How do you believe users help in designing IT solutions? How many users do you think should be involved? Why? Are there scenarios in which users should not be involved with the design of a new IT solution? Why?
The balance between IT dominance and user dominance impacts IT activities. How do you think this balance is maintained? What do you think should prevail, IT dominance or user dominance? Why? Illustrate your answer with scenarios.