Please read the attached Case 4-1 (‘JetBlue Airways: Regaining Attitude’) in Corporate Communication and respond to the following questions below:

(1) Clearly and concisely identify what was the most significant business problem JetBlue faced and support your claim.
(2) Assess and identify the critical constituency issues.
(3) Articulate what you believe are the three most desirable outcomes.
(4) Discuss at least three communications best practices implemented by JetBlue.

DO NOT answer the case study questions on page 107.