Assignment 4: HR Training Class

Imagine that you
are a member of the HR department of a small retail company and upper
management has asked you to create a new employee customer service training
class for all new employees. Write a six to seven (6-7) pages paper in which
you:
1.
Justify the use of a needs
assessment of your companys proposed employee customer service training,
stressing five (5) ways in which such an assessment would expose any existing
performance deficiencies.
2.
Develop a customer service training
implementation plan and determine the method of training (i.e., presentation,
discussion, case study, discovery, role play, simulation, modeling, or
on-the-job training).
3.
Justify why you selected the
training method that you did.
4.
Propose two (2) ways to motivate an
employee who has no interest in attending a training class.
5.
Develop a survey to collect feedback
from the employees who attend the training.
6.
Use at least three (3) quality
academic resources in this assignment. Note: Wikipedia and other Websites do
not qualify as academic resources.

Your assignment
must follow these formatting requirements:

Be typed, double spaced, using Times
New Roman font (size 12), with one-inch margins on all sides; citations and
references must follow APA or school-specific format. Check with your professor
for any additional instructions.

Include a cover page containing the
title of the assignment, the students name, the professors name, the course
title, and the date. The cover page and the reference page are not included in
the required assignment page length.

The specific course
learning outcomes associated with this assignment are:

Design job and task analyses that
align with the overall HRM strategy.

Design training and development
systems to improve employee performance.

Use technology and information
resources to research issues in strategic human resource development.

Write clearly and concisely about
strategic human resource development using proper writing mechanics.Assignment 4: HR Training ClassImagine that you
are a member of the HR department of a small retail company and upper
management has asked you to create a new employee customer service training
class for all new employees. Write a six to seven (6-7) pages paper in which
you:1.
Justify the use of a needs
assessment of your companys proposed employee customer service training,
stressing five (5) ways in which such an assessment would expose any existing
performance deficiencies.2.
Develop a customer service training
implementation plan and determine the method of training (i.e., presentation,
discussion, case study, discovery, role play, simulation, modeling, or
on-the-job training).3.
Justify why you selected the
training method that you did.4.
Propose two (2) ways to motivate an
employee who has no interest in attending a training class.5.
Develop a survey to collect feedback
from the employees who attend the training.6.
Use at least three (3) quality
academic resources in this assignment. Note: Wikipedia and other Websites do
not qualify as academic resources.Your assignment
must follow these formatting requirements:
Be typed, double spaced, using Times
New Roman font (size 12), with one-inch margins on all sides; citations and
references must follow APA or school-specific format. Check with your professor
for any additional instructions.
Include a cover page containing the
title of the assignment, the students name, the professors name, the course
title, and the date. The cover page and the reference page are not included in
the required assignment page length.The specific course
learning outcomes associated with this assignment are:
Design job and task analyses that
align with the overall HRM strategy.
Design training and development
systems to improve employee performance.
Use technology and information
resources to research issues in strategic human resource development.
Write clearly and concisely about
strategic human resource development using proper writing mechanics.