Motivation and Control
1. Which type of financial ratio statement is
used to judge how well an organization will be able to meet its short-term
financial obligations?
A.
Debt C.Liquidity
B.Activity D.Profitability

2. According to equity theory, when workers
perceive an inequity, they will
A.always
increase their efforts in the future.
B.
leave for a similar job in a different organization.
C.try to reestablish an equitable feeling in a number
of ways.
D.generally
be mistaken in their perceptions.

3. What aspect of an employee can be
analyzed with the following connecting sequence?
Needs
?
Drives or
motives
?
Achievement
of goals
A.Needs C.Achievement
B.Motivation D.Goals

4.
Which one of the following philosophies makes every employee a quality inspector
forhis or her own work?
A.Six sigma C.Kaizen
B.Quality at the source D.TQM

5.
According to Maslows theory, what happens when a need is satisfied?
A.The need disappears and wont
appear again.
B.Another higher-level need
emerges that needs to be satisfied.
C.The need will continue to motivate
a person but not as strongly.
D.The person will become motivated
by more money.

6.
Of the following types of organizations, which one is eligible for the Malcolm
Baldrige National Quality Reward?
A.Federal government organization C.Education
organization
B.Local government organization D.Foreign organization

7.
What type of control is based on direct, personal surveillance?
A.Behavior control C.Preliminary
control
B.Output control D.Impersonal
control

8.
JIT is also called a _______ system because items are produced or ordered only
when theyre needed by the next stage in a production process.

A.demand push C.supply push
B.demand pull D.supply
pull

9.
A department manager is attempting to motivate employees by moving them from
one job to another. What is this
strategy called?
A.Job enlargement C.Job rotation
B.Job enrichment D.Job
justification

10.
Which statement is mostaccurate regarding reinforcement theory?
A.Attainable goals lead to high
levels of motivation under certain conditions.
B.Perceptions of unfairness are
viewed as punishments and reduce productivity.
C.Management style is based on the
extent to which worker behaviors are reinforced.
D.Positive and negative
reinforcers motivate a person to behave in a certain way.

11.
What type of budgeting requires each manager to justify an entire budget
request
in
detail?
A. Zero-base budgeting
B. Capital budgeting
C. Revenue and expense budgeting
D. Balance sheet budgeting

12.
Controls designed to identify existing problem before they get out of hand are
called
_______
controls.
A. concurrent C.
postaction
B. preliminary D. budgetary

13.
One of the most popular approaches to implementing TQM is the _______ method.
A. Raven C. McClelland
B. Carter D. Deming

14.
Harry Leggett has worked for Stanley Industries for a number of years. He has
just beenpassed over for promotionagain. Therefore, hes considering leaving
his employer. Hebelieves that his managers dont appreciate his abilities. The
only problem is that hereally likes his coworkers. Harry is mainly concerned
with satisfying _______ needs.

A. esteem C.
self-actualization
B. social D. safety
15.
Which one of the following expenses is an example of a variable cost?
A. Travel expenses C. Direct
labor
B. Real estate taxes D. Rent

16.
The _______ approach to performance appraisal is most frequently used for
employeeswho are involved in physically making a product.

A. production standards C.
graphic rating scale
B. essay assessment D. check-off

17.
One of Herzbergs hygiene factors is
A. achievement. C. salary.
B. the work itself. D. recognition.
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18.
The two aspects of an effective operating system are design and
A.control. C.standardization.
B.implementation. D.ease of use.

19.
Which one of the following statements describes the actions of an
organization practicing TQM?
A.Maximize ROI.
B.Emphasize the short term.
C.Make improvement goals easy and
attainable.
D.Make customer needs the highest
priority.

20.
What area of the control pyramid requires a human response?
A.Automatic controls C.Foolproof controls
B.Supervisory controls D.Operator controls
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Complete
the following exam by answering the questions and compiling your answers into a
word-processing document. When youre ready to submit your answers, refer to the
instructions at the end of your exam booklet.

1.
What is required to implement an organizations commitment to social
responsibility? What are the main obstacles to implementing socially
responsible policies? Name specific actions that can be taken toward increased
social responsibility.

2. What is departmentalization? Explain departmentalization
based on work, products, geography, and customers. Provide an example of each.

3.
What does the acronym?
SWOT
stand for?

Describe
a SWOT

Analysis and explain its purpose.

Part
B: Answer each of the following questions in one to four sentences. Each answer
is worth 5 points.
1.
Define the term six sigma.

2.
How is the balance of trade related to exports, imports, trade surpluses, and
deficits?

3.
In the context of communication, what is perception?

4. Define the term organizational decentralization.

Principles
of Management

5.
Briefly summarize Simons principle of bounded rationality as it applies to satisfying.

7.
Explain the difference between positive and negative reinforcement.

8.
Define the term system as it relates to management. What is the difference
between an open and a closed system?

9. In one sentence each, describe the five basic management
tasks.
10.
Describe how a manager would use the critical-incident appraisal method for
assessing an employee.

11.
What is the difference between group norms and group cohesiveness? Give a
simple example of each concept.
.pennfoster.com/pdf/060956.pdf#page=56″ title=”Page 56″>

Motivation and Control1. Which type of financial ratio statement is
used to judge how well an organization will be able to meet its short-term
financial obligations?A.
Debt C.LiquidityB.Activity D.Profitability2. According to equity theory, when workers
perceive an inequity, they willA.always
increase their efforts in the future.B.
leave for a similar job in a different organization.C.try to reestablish an equitable feeling in a number
of ways.D.generally
be mistaken in their perceptions.3. What aspect of an employee can be
analyzed with the following connecting sequence?Needs?Drives or
motives?Achievement
of goalsA.Needs C.AchievementB.Motivation D.Goals4.
Which one of the following philosophies makes every employee a quality inspector
forhis or her own work?A.Six sigma C.KaizenB.Quality at the source D.TQM5.
According to Maslows theory, what happens when a need is satisfied?A.The need disappears and wont
appear again.B.Another higher-level need
emerges that needs to be satisfied.C.The need will continue to motivate
a person but not as strongly.D.The person will become motivated
by more money.6.
Of the following types of organizations, which one is eligible for the Malcolm
Baldrige National Quality Reward?A.Federal government organization C.Education
organizationB.Local government organization D.Foreign organization7.
What type of control is based on direct, personal surveillance?A.Behavior control C.Preliminary
controlB.Output control D.Impersonal
control8.
JIT is also called a _______ system because items are produced or ordered only
when theyre needed by the next stage in a production process.A.demand push C.supply pushB.demand pull D.supply
pull9.
A department manager is attempting to motivate employees by moving them from
one job to another. What is this
strategy called?A.Job enlargement C.Job rotationB.Job enrichment D.Job
justification10.
Which statement is mostaccurate regarding reinforcement theory?A.Attainable goals lead to high
levels of motivation under certain conditions.B.Perceptions of unfairness are
viewed as punishments and reduce productivity.C.Management style is based on the
extent to which worker behaviors are reinforced.D.Positive and negative
reinforcers motivate a person to behave in a certain way.11.
What type of budgeting requires each manager to justify an entire budget
requestin
detail?A. Zero-base budgetingB. Capital budgetingC. Revenue and expense budgetingD. Balance sheet budgeting12.
Controls designed to identify existing problem before they get out of hand are
called_______
controls.A. concurrent C.
postactionB. preliminary D. budgetary13.
One of the most popular approaches to implementing TQM is the _______ method.A. Raven C. McClellandB. Carter D. Deming14.
Harry Leggett has worked for Stanley Industries for a number of years. He has
just beenpassed over for promotionagain. Therefore, hes considering leaving
his employer. Hebelieves that his managers dont appreciate his abilities. The
only problem is that hereally likes his coworkers. Harry is mainly concerned
with satisfying _______ needs.A. esteem C.
self-actualizationB. social D. safety15.
Which one of the following expenses is an example of a variable cost?A. Travel expenses C. Direct
laborB. Real estate taxes D. Rent16.
The _______ approach to performance appraisal is most frequently used for
employeeswho are involved in physically making a product.A. production standards C.
graphic rating scaleB. essay assessment D. check-off17.
One of Herzbergs hygiene factors isA. achievement. C. salary.B. the work itself. D. recognition..pennfoster.com/pdf/060956.pdf#page=42″ title=”Page 42″>18.
The two aspects of an effective operating system are design andA.control. C.standardization.B.implementation. D.ease of use.19.
Which one of the following statements describes the actions of an
organization practicing TQM?A.Maximize ROI.B.Emphasize the short term.C.Make improvement goals easy and
attainable.D.Make customer needs the highest
priority.20.
What area of the control pyramid requires a human response?A.Automatic controls C.Foolproof controlsB.Supervisory controls D.Operator controls.pennfoster.com/pdf/060956.pdf#page=45″ title=”Page 45″>.pennfoster.com/pdf/060956.pdf#page=46″ title=”Page 46″>.pennfoster.com/pdf/060956.pdf#page=47″ title=”Page 47″>.pennfoster.com/pdf/060956.pdf#page=48″ title=”Page 48″>.pennfoster.com/pdf/060956.pdf#page=49″ title=”Page 49″>.pennfoster.com/pdf/060956.pdf#page=50″ title=”Page 50″>.pennfoster.com/pdf/060956.pdf#page=51″ title=”Page 51″>.pennfoster.com/pdf/060956.pdf#page=52″ title=”Page 52″>.pennfoster.com/pdf/060956.pdf#page=53″ title=”Page 53″>Complete
the following exam by answering the questions and compiling your answers into a
word-processing document. When youre ready to submit your answers, refer to the
instructions at the end of your exam booklet.1.
What is required to implement an organizations commitment to social
responsibility? What are the main obstacles to implementing socially
responsible policies? Name specific actions that can be taken toward increased
social responsibility.
2. What is departmentalization? Explain departmentalization
based on work, products, geography, and customers. Provide an example of each.3.
What does the acronym?SWOT
stand for? Describe
a SWOT
Analysis and explain its purpose.Part
B: Answer each of the following questions in one to four sentences. Each answer
is worth 5 points.1.
Define the term six sigma.

2.
How is the balance of trade related to exports, imports, trade surpluses, and
deficits?3.
In the context of communication, what is perception?
4. Define the term organizational decentralization.Principles
of Management5.
Briefly summarize Simons principle of bounded rationality as it applies to satisfying.

7.
Explain the difference between positive and negative reinforcement.8.
Define the term system as it relates to management. What is the difference
between an open and a closed system?
9. In one sentence each, describe the five basic management
tasks.10.
Describe how a manager would use the critical-incident appraisal method for
assessing an employee.11.
What is the difference between group norms and group cohesiveness? Give a
simple example of each concept..pennfoster.com/pdf/060956.pdf#page=56″ title=”Page 56″>