1. Question: (TCO 11) Which of the following is
not a tool of descriptive statistics?
Your Answer:

a. frequency distribution

b. regression analysis ANSWER

c. proportion IN

d. histogram

Instructor Explanation: (See p. 556)
Points Received: 0 of 2
2. Question: (TCO 11) The component of
statistical methodology that includes the collection, organization, and
summarization of data is called
Your Answer:

a. descriptive statistics.

b. analytical statistics.

c. inferential statistics

d. predictive statistics.

Instructor Explanation: (See p. 555)
Points Received: 2 of 2
3. Question: (TCO 11) _____ is the process of
drawing conclusions about unknown characteristics of a population from data.
Your Answer:

a. Logical inference

b. Post-data inference

c. Statistical inference

d. Random inference

Instructor Explanation: (See p. 561)
Points Received: 2 of 2
4. Question: (TCO 11) Partitioning a population
into hierarchical groups or levels, and selecting a sample from each group or
level is known as which of the following?
Your Answer:

simple random sampling

stratified sampling

systematic sampling

judgment sampling

Instructor Explanation: (See p. 551)
Points Received: 2 of 2
5. Question: (TCO 11) Which of the following
constitutes an operational approach to reducing sampling error?
Your Answer:

cross-checking research designs with knowledgeable analysts

questioning the assumption that tomorrows and todays
population are comparable

taking a larger sample from the population

reducing conditions that contribute to dissimilar population
segments

Instructor Explanation: (See p. 552)
Points Received: 2 of 2
6. Question: (TCO 12) A statistical technique
that is useful for interpreting scatter diagrams is which of the following?
Your Answer:

the average

correlation analysis

the standard deviation

nominal group technique

Instructor Explanation: (See p. 677)
Points Received: 2 of 2
7. Question: (TCO 12) To enable a service process
to be mistake-proof, unlike manufacturing processes, the _______ must be considered.
Your Answer:

process owner

customer

environment

manager

Instructor Explanation: (See p. 680)
Points Received: 2 of 2
8. Question: (TCO 12) Which of the following
pairs of charts are used together?
Your Answer:

a. X-Bar chart and
p-chart

R-chart and p-chart

R-chart and s-chart

X-Bar chart and
R-chart

Instructor Explanation: (See p. 718)
Points Received: 2 of 2
9. Question: (TCO 12) Short repeated patterns in
a control chart, with alternating high peaks and low valleys, are known as
Your Answer:

a. trends.

b. cycles.

c. spikes.

d. reciprocals.

Instructor Explanation: (See p. 725)
Points Received: 2 of 2
10. Question: (TCO 12) If a process is neither
capable nor in control, the appropriate first step is to
Your Answer:

a. remove common causes.

b. redesign the equipment.

c. remove sources of special cause variation.

d. determine the process capability index.

Instructor Explanation: (See p. 715)
Points Received: 2 of 2
________________________________________

________________________________________

Page: 2

1. Question: (TCO 11) Which of the following is
not a tool of descriptive statistics?
Your Answer:

a. frequency distribution

b. regression analysis ANSWER

c. proportion IN

d. histogram

Instructor Explanation: (See p. 556)
Points Received: 0 of 2
2. Question: (TCO 11) The component of
statistical methodology that includes the collection, organization, and
summarization of data is called
Your Answer:

a. descriptive statistics.

b. analytical statistics.

c. inferential statistics

d. predictive statistics.

Instructor Explanation: (See p. 555)
Points Received: 2 of 2
3. Question: (TCO 11) _____ is the process of
drawing conclusions about unknown characteristics of a population from data.
Your Answer:

a. Logical inference

b. Post-data inference

c. Statistical inference

d. Random inference

Instructor Explanation: (See p. 561)
Points Received: 2 of 2
4. Question: (TCO 11) Partitioning a population
into hierarchical groups or levels, and selecting a sample from each group or
level is known as which of the following?
Your Answer:

simple random sampling

stratified sampling

systematic sampling

judgment sampling

Instructor Explanation: (See p. 551)
Points Received: 2 of 2
5. Question: (TCO 11) Which of the following
constitutes an operational approach to reducing sampling error?
Your Answer:

cross-checking research designs with knowledgeable analysts

questioning the assumption that tomorrows and todays
population are comparable

taking a larger sample from the population

reducing conditions that contribute to dissimilar population
segments

Instructor Explanation: (See p. 552)
Points Received: 2 of 2
6. Question: (TCO 12) A statistical technique
that is useful for interpreting scatter diagrams is which of the following?
Your Answer:

the average

correlation analysis

the standard deviation

nominal group technique

Instructor Explanation: (See p. 677)
Points Received: 2 of 2
7. Question: (TCO 12) To enable a service process
to be mistake-proof, unlike manufacturing processes, the _______ must be
considered.
Your Answer:

process owner

customer

environment

manager

Instructor Explanation: (See p. 680)
Points Received: 2 of 2
8. Question: (TCO 12) Which of the following
pairs of charts are used together?
Your Answer:

a. X-Bar chart and
p-chart

R-chart and p-chart

R-chart and s-chart

X-Bar chart and
R-chart

Instructor Explanation: (See p. 718)
Points Received: 2 of 2
9. Question: (TCO 12) Short repeated patterns in
a control chart, with alternating high peaks and low valleys, are known as
Your Answer:

a. trends.

b. cycles.

c. spikes.

d. reciprocals.

Instructor Explanation: (See p. 725)
Points Received: 2 of 2
10. Question: (TCO 12) If a process is neither
capable nor in control, the appropriate first step is to
Your Answer:

a. remove common causes.

b. redesign the equipment.

c. remove sources of special cause variation.

d. determine the process capability index. 1. Question: (TCO 11) Which of the following is
not a tool of descriptive statistics? Your Answer:
a. frequency distribution b. regression analysis ANSWER c. proportion IN d. histogram Instructor Explanation: (See p. 556) Points Received: 0 of 2 2. Question: (TCO 11) The component of
statistical methodology that includes the collection, organization, and
summarization of data is called Your Answer:
a. descriptive statistics. b. analytical statistics. c. inferential statistics d. predictive statistics. Instructor Explanation: (See p. 555) Points Received: 2 of 2 3. Question: (TCO 11) _____ is the process of
drawing conclusions about unknown characteristics of a population from data. Your Answer:
a. Logical inference b. Post-data inference c. Statistical inference d. Random inference Instructor Explanation: (See p. 561) Points Received: 2 of 2 4. Question: (TCO 11) Partitioning a population
into hierarchical groups or levels, and selecting a sample from each group or
level is known as which of the following? Your Answer:
simple random sampling stratified sampling systematic sampling judgment sampling Instructor Explanation: (See p. 551) Points Received: 2 of 2 5. Question: (TCO 11) Which of the following
constitutes an operational approach to reducing sampling error? Your Answer:
cross-checking research designs with knowledgeable analysts questioning the assumption that tomorrows and todays
population are comparable taking a larger sample from the population reducing conditions that contribute to dissimilar population
segments Instructor Explanation: (See p. 552) Points Received: 2 of 2 6. Question: (TCO 12) A statistical technique
that is useful for interpreting scatter diagrams is which of the following? Your Answer:
the average correlation analysis the standard deviation nominal group technique Instructor Explanation: (See p. 677) Points Received: 2 of 2 7. Question: (TCO 12) To enable a service process
to be mistake-proof, unlike manufacturing processes, the _______ must be considered. Your Answer:
process owner customer environment manager Instructor Explanation: (See p. 680) Points Received: 2 of 2 8. Question: (TCO 12) Which of the following
pairs of charts are used together? Your Answer:
a. X-Bar chart and
p-chart R-chart and p-chart R-chart and s-chart X-Bar chart and
R-chart Instructor Explanation: (See p. 718) Points Received: 2 of 2 9. Question: (TCO 12) Short repeated patterns in
a control chart, with alternating high peaks and low valleys, are known as Your Answer:
a. trends. b. cycles. c. spikes. d. reciprocals. Instructor Explanation: (See p. 725) Points Received: 2 of 2 10. Question: (TCO 12) If a process is neither
capable nor in control, the appropriate first step is to Your Answer:
a. remove common causes. b. redesign the equipment. c. remove sources of special cause variation. d. determine the process capability index. Instructor Explanation: (See p. 715) Points Received: 2 of 2 ________________________________________ ________________________________________Page: 2
1. Question: (TCO 11) Which of the following is
not a tool of descriptive statistics? Your Answer:
a. frequency distribution b. regression analysis ANSWER c. proportion IN d. histogram Instructor Explanation: (See p. 556) Points Received: 0 of 2 2. Question: (TCO 11) The component of
statistical methodology that includes the collection, organization, and
summarization of data is called Your Answer:
a. descriptive statistics. b. analytical statistics. c. inferential statistics d. predictive statistics. Instructor Explanation: (See p. 555) Points Received: 2 of 2 3. Question: (TCO 11) _____ is the process of
drawing conclusions about unknown characteristics of a population from data. Your Answer:
a. Logical inference b. Post-data inference c. Statistical inference d. Random inference Instructor Explanation: (See p. 561) Points Received: 2 of 2 4. Question: (TCO 11) Partitioning a population
into hierarchical groups or levels, and selecting a sample from each group or
level is known as which of the following? Your Answer:
simple random sampling stratified sampling systematic sampling judgment sampling Instructor Explanation: (See p. 551) Points Received: 2 of 2 5. Question: (TCO 11) Which of the following
constitutes an operational approach to reducing sampling error? Your Answer:
cross-checking research designs with knowledgeable analysts questioning the assumption that tomorrows and todays
population are comparable taking a larger sample from the population reducing conditions that contribute to dissimilar population
segments Instructor Explanation: (See p. 552) Points Received: 2 of 2 6. Question: (TCO 12) A statistical technique
that is useful for interpreting scatter diagrams is which of the following? Your Answer:
the average correlation analysis the standard deviation nominal group technique Instructor Explanation: (See p. 677) Points Received: 2 of 2 7. Question: (TCO 12) To enable a service process
to be mistake-proof, unlike manufacturing processes, the _______ must be
considered. Your Answer:
process owner customer environment manager Instructor Explanation: (See p. 680) Points Received: 2 of 2 8. Question: (TCO 12) Which of the following
pairs of charts are used together? Your Answer:
a. X-Bar chart and
p-chart R-chart and p-chart R-chart and s-chart X-Bar chart and
R-chart Instructor Explanation: (See p. 718) Points Received: 2 of 2 9. Question: (TCO 12) Short repeated patterns in
a control chart, with alternating high peaks and low valleys, are known as Your Answer:
a. trends. b. cycles. c. spikes. d. reciprocals. Instructor Explanation: (See p. 725) Points Received: 2 of 2 10. Question: (TCO 12) If a process is neither
capable nor in control, the appropriate first step is to Your Answer:
a. remove common causes. b. redesign the equipment. c. remove sources of special cause variation. d. determine the process capability index.