Final Exam: Part 1

Question 1

_____ are
unconscious, taken-for-granted perceptions or ideal prototypes of behavior that
are considered the correct way to think and act toward problems and
opportunities.

A.
Values
B.
Organizational artifacts

C.
Languages
D.
Beliefs

E.
Shared
assumptions

5 points
Question 2

Informal groups exist
primarily to complete tasks for the organization that management doesn’t know
about.

True
False
5 points
Question 3

Which of the
following generally occurs during the storming stage of team development?

A.
Members learn about each other and evaluate the benefits and
costs of continued membership.

B.
Members shift their attention away from task orientation to
a socio-emotional focus as they realize their relationship is coming to an end.

C.
Members learn to coordinate their actions and become more
task-oriented.

D.
Members develop their first real sense of cohesion and,
through disclosure and feedback, make an effort to understand and accept each
other.

E.
Members
try to establish norms of appropriate behavior and performance standards.

5 points
Question 4

Constructive conflict tests the logic of arguments and
encourages participants to reexamine their basic assumptions.

True
False
5 points
Question 5

Organizational politics typically involves:

A.
an unconscious attempt to increase your own power.

B.
a conscious attempt to motivate others to work harder for
the firm.

C.
attempts
to influence others to promote personal objectives.

D.
helping other employees to fulfill their needs through
organizational activities.

E.
setting up stricter policies

5 points
Question 6

Which leadership
theory or perspective adopts the view that leaders are agents of change?

A.
Transformational
leadership perspective

B.
Path-goal theory

C.
Implicit leadership
perspective

D.
Behavioral perspective.

E.
Leadership substitutes

5 points
Question 7

Which of the following statements about emotional
intelligence and leadership is true?

A.
Emotional intelligence is one of the most frequently
identified contingencies of employees when choosing the best leadership style.

B.
Emotional
intelligence is one of the desired competencies of effective leaders..

C.
Emotional intelligence is the psychological condition that
makes people want to believe that leaders make a difference.

D.
Emotional intelligence refers to the leader’s above-average
cognitive ability to process information.

E.
Emotional intelligence makes leaders function with a
transactional rather than a transformational orientation

5 points
Question 8

Which of the
following characteristics addresses leaders’ high need for achievement?

A.
Integrity

B.
Emotional intelligence

C.
Drive

D.
Self confidence

E.
Leadership motivation

5 points
Question 9

Successful leaders have a positive self-evaluation,
including high self-esteem, self-efficacy, and internal locus of control. This
refers to the leaders’ _____.

A.
drives

B.
self-concept

C.
cognitive intelligence

D.
emotional intelligence

E.
leadership motivation

5 points
Question 10

A role is a set of
behaviors that people are expected to perform because:

A.
they need to present a certain
image in their organization.

B.
they hold certain positions in a team and organization.

C.
of certain aptitudes
and tastes that they possess.

D.
of the nature and type of the team environment.

E.
of the interpersonal conflicts in the team.

5 points
Question 11

Which of the following organizational culture dimension is
characterized by risk taking, and low cautiousness?

A.
Stabilitys.

B.
Innovation

C.
Outcome orientation

D.
Aggressiveness

E.
Respect for people

5 points
Question 12

Effective
communication occurs when:

A.
information is sent
through informal rather than formal channels.

B.
information is
collected from various sources but sent to a limited audience.

C.
the sender convinces
the receiver to accept the information sent.

D.
information is
transmitted and understood between two or more people.

E.
the
sender transmits information that is received by someone other than the
intended receiver.

5 points
Question 13

Prevention, Forecasting and Absorption are coping strategies
associated with:

A.
reward power.

B.
legitimate power.

C.
referent power.

D.
expert power.

E.
coercive
power.

5 points
Question 14

When negotiators get
closer to their time deadline, they become less committed to resolving the
conflict.

True
False
5 points
Question 15

Skilled negotiators
prefer using e-mail, video-conferences, and other forms of electronic
communication when negotiating, rather than meeting face-to-face.

True
False
5 points
Question 16

Formalization in
organizational structures tends to:

A.
reduce
organizational flexibility.

B.
encourage organizational learning and creativity

C.
focus attention on the ultimate objectives of the
organization.

D.
reduce organizational flexibility, and make employees feel
alienated and powerless.

E.
decrease efficiency and compliance.

5 points
Question 17

What effect does “noise” have in the communication
model?

A.
It
distorts and obscures the sender’s intended message..

B.
It prevents the sender from forming a message.

C.
It helps the sender to select a more appropriate medium to
transmit the message.

D.
It helps the receiver to decode the message more carefully

E.
The concept of “noise” is not significant in the
communication model

5 points
Question 18

Organizational
behavior research indicates that transformational leaders produce _____
followers, whereas charismatic leaders produce dependent followers.

A.
unskilled

B.
directive

C.
empowered

D.
real

E.
servant

5 points
Question 19

Which of the
following is the most accurate definition of leadership? .

A.
Leadership refers to
transforming the day-to-day activities of an organization to increase its
effectiveness.

B.
Leadership refers to the personality traits of an individual
which makes him or her guide an organization to better performance and
effectiveness.

C.
Leadership refers to the abilities of an individual to act
according to the changes in the environment.

D.
Leadership
is influencing, motivating, and enabling others to contribute toward the
effectiveness and success of the organizations.

E.
Leadership refers to the capabilities of certain individuals
to introduce successful changes in organizational performance

5 points
Question 20

Transformational
leaders:

A.
build
commitment to the vision.

B.
develop/communicate a strategic vision.

C.
model the vision.

D.
encourage expermentation.

E.
All of the above.
Final Exam: Part 2
Question 1
1. Employees
also have _____ power over their bosses through their feedback and ratings in
360-degree feedback systems.

referent

reward

Legitimate

Expert

5 points
Question 2
1. Conflict is
a process in which one party perceives that its interests are being opposed or
negatively affected by another party.
True
False
5 points
Question 3
1.
In organizational settings, power is defined as

the practice of trying to influence another
person.

the capacity to influence others.

the act of changing another person’s attitudes
and behaviors.

the extent to which one person is required to
follow another person’s commands even though he or she does not want to
follow the commands.

5 points
Question 4
1. Servant
leadership emphasizes the notion that:

employees are paid to serve their leaders.

leaders should be able to serve the
organization by maximizing employee performance.

employees are servants in the organization,
so they should place organizational objectives above their personal need

leaders serve followers, rather than
vice versa.

5 points
Question 5
1. Language
differences can produce communication noise even when people speak the same
language. This occurs because of the:

skill differences among people.

lack of necessary aptitudes.

richness of the communication channel.

cultural differences among people.

5 points
Question 6
1. Fiedler’s
contingency model of leadership has made an important and lasting contribution
to the study of leadership because it:

is the only leadership theory to adopt a
contingency approach.

was the first theory to recognize the
existence of leadership substitutes.

suggests that organizations need to engineer
the situation to fit the leader’s preferred style.

discovered that effective leaders do not have
a common set of competencies.

5 points
Question 7
1. The modern
perspective on conflict is that an optimal level exists which is beneficial to
the organization.
True
False
5 points
Question 8
1. ____________
is a type of Influence tactic.

Silent Authority

Assertiveness

Information Control

All of the above.

5 points
Question 9
1. Employees
have ______ power, when others identify with them, like them, or otherwise
respect them.

reward.

legitimate

referent

expert

5 points
Question 10
1. The themes
shared most widely by employees represent:

the organization’s dominant culture.

the organization’s deculturation process.

the organization’s counterculture.

artifacts held mainly by senior
executives in the organization.

5 points
Question 11
1. Which of the
following communication media tends to be the best for transmitting emotions?

Newsletters

E-mail messages

Telephone conversations

Face-to-face meetings

5 points
Question 12
1. _____
is the strongest outcome of influence, whereby people identify with the
influencer’s request and are highly motivated to implement it even when
extrinsic sources of motivation are no longer present.

Compliance

Commitment

Organizational politics

Role modeling

5 points
Question 13
1. According to
the communication process model:

communication is a free-flowing conduit.

information flows through channels between
the sender and receiver.

information transmission is minimal in a
formal communicative process.

the sender and receiver are at different
levels and communicate only when the levels match

5 points
Question 14
1. Which of the
following is true about organizational change?

Change agents work best when they lead the
initiative alone.

Groups of people with different degrees of
commitment to the change contribute most to the success of public sector
organizational change.

Change occurs more informally through social
networks.

Viral change should be avoided in
organizations.

5 points
Question 15
1.
_____ leaders are agents of change because they develop an
appealing vision of the desired future state, communicate that vision in ways
that are meaningful to others, make decisions and act in ways that are
consistent with that vision, and build commitment to that vision.

Operational

Transformational

Charismatic

Collaborative

Transactional

5 points
Question 16
1.
Flatter organizational structures:

tend to reduce overhead
costs.

receive
lower quality information from the external environment.

undermine
employee empowerment and engagement.

receive
less timely information from the external environment.

narrow the
span of control for supervisors.

5 points
Question 17
1.
The highest priority and first strategy required for any
organizational change is to:

alter the
responsibilities of senior executives in the organization.

introduce
stress management counseling to the employees.

train
employees who do not possess the skills required under the new conditions.

communicate
the need for change and keep employees informed about what they can expect
from the change effort.

negotiate a
new set of relations among those who will clearly lose out from the change.

5 points
Question 18
1.
Organizations with an adaptive corporate culture:

are
unlikely to survive in the long run.

have a
strong sense of ownership.

tend to be
less ethical than organizations with non-adaptive cultures.

have no
artifacts to keep their culture in place.

are focused
inward to employee needs.

5 points
Question 19
1.
Transformational leaders:

improve the operational efficiency of an organization.

support the
current strategy and ensure that the employees perform tasks more
effectively.

energize
and direct employees to a new vision and corresponding behaviors.

help
employees become more proficient and satisfied in the current situation.

influence
employees by negotiating services from them.

5 points
Question 20
1.
Which of the following refers to “walking the talk”??

The leader
uses metaphors to symbolize the vision to the employees.

The leader
continuously works as a part of a team to know them better.

The leader
provides specific instructions to help employees understand the task
requirements.

The leader
steps out and behaves in ways that symbolize the vision.

The leader
continuously analyzes the path that the organization is taking.

Part 3
Question
1
10 out of 10 points

_____ occurs when people or work units oppose
the behavior desired by the influencer and consequently refuse, argue, or delay
engaging in the behavior.

Question
2
10 out of 10 points

Teams typically provide poorer
customer service due to interpersonal conflicts amongst the members.
Question
3
10 out of 10 points

Employees are more motivated in
teams because they are accountable to fellow team members who also monitor
their performance
Question
4
10 out of 10 points

Self-directed teams:

Question
5
10 out of 10 points

Organizations should eliminate
conflicts in order to be more productive.

Question
6
10 out of 10 points

Team members are held together by
their interdependence and need for collaboration to achieve common goals.

Question
7
10 out of 10 points

When work activities are too
complex to standardize through procedures or goals, companies often coordinate
work effort

Question
8
10 out of 10 points

Identify the task-related
characteristics in the ‘five C’s’ of effective member behaviors

Question
9
10 out of 10 points

Social loafing occurs:
Question
10
10 out of 10 points

During the _____ stage of team
development, team members shift their attention away from task orientation to a
relationship focus.
Final Exam: Part 1Question 1_____ are
unconscious, taken-for-granted perceptions or ideal prototypes of behavior that
are considered the correct way to think and act toward problems and
opportunities. A. Values B. Organizational artifacts C. Languages D. Beliefs E. Shared
assumptions5 points Question 2Informal groups exist
primarily to complete tasks for the organization that management doesn’t know
about.TrueFalse5 points Question 3Which of the
following generally occurs during the storming stage of team development? A. Members learn about each other and evaluate the benefits and
costs of continued membership. B. Members shift their attention away from task orientation to
a socio-emotional focus as they realize their relationship is coming to an end. C. Members learn to coordinate their actions and become more
task-oriented. D. Members develop their first real sense of cohesion and,
through disclosure and feedback, make an effort to understand and accept each
other. E. Members
try to establish norms of appropriate behavior and performance standards.5 points Question 4Constructive conflict tests the logic of arguments and
encourages participants to reexamine their basic assumptions.TrueFalse5 points Question 5Organizational politics typically involves: A. an unconscious attempt to increase your own power. B. a conscious attempt to motivate others to work harder for
the firm. C. attempts
to influence others to promote personal objectives. D. helping other employees to fulfill their needs through
organizational activities. E. setting up stricter policies5 points Question 6Which leadership
theory or perspective adopts the view that leaders are agents of change? A. Transformational
leadership perspective B. Path-goal theory C. Implicit leadership
perspective D. Behavioral perspective.
E. Leadership substitutes5 points Question 7Which of the following statements about emotional
intelligence and leadership is true? A. Emotional intelligence is one of the most frequently
identified contingencies of employees when choosing the best leadership style. B. Emotional
intelligence is one of the desired competencies of effective leaders.. C. Emotional intelligence is the psychological condition that
makes people want to believe that leaders make a difference. D. Emotional intelligence refers to the leader’s above-average
cognitive ability to process information. E. Emotional intelligence makes leaders function with a
transactional rather than a transformational orientation5 points Question 8Which of the
following characteristics addresses leaders’ high need for achievement? A. Integrity B. Emotional intelligence C. Drive D. Self confidence E. Leadership motivation5 points Question 9Successful leaders have a positive self-evaluation,
including high self-esteem, self-efficacy, and internal locus of control. This
refers to the leaders’ _____. A. drives B. self-concept C. cognitive intelligence D. emotional intelligence E. leadership motivation5 points Question 10A role is a set of
behaviors that people are expected to perform because: A. they need to present a certain
image in their organization. B. they hold certain positions in a team and organization. C. of certain aptitudes
and tastes that they possess. D. of the nature and type of the team environment. E. of the interpersonal conflicts in the team.5 points Question 11Which of the following organizational culture dimension is
characterized by risk taking, and low cautiousness? A. Stabilitys. B. Innovation C. Outcome orientation D. Aggressiveness E. Respect for people5 points Question 12Effective
communication occurs when: A. information is sent
through informal rather than formal channels. B. information is
collected from various sources but sent to a limited audience. C. the sender convinces
the receiver to accept the information sent. D. information is
transmitted and understood between two or more people. E. the
sender transmits information that is received by someone other than the
intended receiver.5 points Question 13Prevention, Forecasting and Absorption are coping strategies
associated with: A. reward power. B. legitimate power. C. referent power. D. expert power. E. coercive
power.5 points Question 14When negotiators get
closer to their time deadline, they become less committed to resolving the
conflict.TrueFalse5 points Question 15Skilled negotiators
prefer using e-mail, video-conferences, and other forms of electronic
communication when negotiating, rather than meeting face-to-face.TrueFalse5 points Question 16Formalization in
organizational structures tends to: A. reduce
organizational flexibility. B. encourage organizational learning and creativity C. focus attention on the ultimate objectives of the
organization. D. reduce organizational flexibility, and make employees feel
alienated and powerless. E. decrease efficiency and compliance.5 points Question 17What effect does “noise” have in the communication
model? A. It
distorts and obscures the sender’s intended message.. B. It prevents the sender from forming a message. C. It helps the sender to select a more appropriate medium to
transmit the message. D. It helps the receiver to decode the message more carefully E. The concept of “noise” is not significant in the
communication model5 points Question 18Organizational
behavior research indicates that transformational leaders produce _____
followers, whereas charismatic leaders produce dependent followers. A. unskilled B. directive C. empowered D. real E. servant5 points Question 19Which of the
following is the most accurate definition of leadership? . A. Leadership refers to
transforming the day-to-day activities of an organization to increase its
effectiveness. B. Leadership refers to the personality traits of an individual
which makes him or her guide an organization to better performance and
effectiveness. C. Leadership refers to the abilities of an individual to act
according to the changes in the environment. D. Leadership
is influencing, motivating, and enabling others to contribute toward the
effectiveness and success of the organizations. E. Leadership refers to the capabilities of certain individuals
to introduce successful changes in organizational performance5 points Question 20Transformational
leaders: A. build
commitment to the vision. B. develop/communicate a strategic vision. C. model the vision. D. encourage expermentation. E. All of the above. Final Exam: Part 21. Employees
also have _____ power over their bosses through their feedback and ratings in
360-degree feedback systems.referentrewardLegitimateExpert

5 points 1. Conflict is
a process in which one party perceives that its interests are being opposed or
negatively affected by another party.TrueFalse5 points 1.
In organizational settings, power is defined asthe practice of trying to influence another
person.the capacity to influence others.the act of changing another person’s attitudes
and behaviors.the extent to which one person is required to
follow another person’s commands even though he or she does not want to
follow the commands.5 points 1. Servant
leadership emphasizes the notion that:employees are paid to serve their leaders.leaders should be able to serve the
organization by maximizing employee performance.employees are servants in the organization,
so they should place organizational objectives above their personal need leaders serve followers, rather than
vice versa.5 points 1. Language
differences can produce communication noise even when people speak the same
language. This occurs because of the:skill differences among people.lack of necessary aptitudes.richness of the communication channel.cultural differences among people.5 points 1. Fiedler’s
contingency model of leadership has made an important and lasting contribution
to the study of leadership because it:is the only leadership theory to adopt a
contingency approach.was the first theory to recognize the
existence of leadership substitutes.suggests that organizations need to engineer
the situation to fit the leader’s preferred style.discovered that effective leaders do not have
a common set of competencies.5 points 1. The modern
perspective on conflict is that an optimal level exists which is beneficial to
the organization.TrueFalse5 points 1. ____________
is a type of Influence tactic.Silent AuthorityAssertivenessInformation ControlAll of the above.5 points 1. Employees
have ______ power, when others identify with them, like them, or otherwise
respect them.reward.legitimatereferent expert5 points 1. The themes
shared most widely by employees represent:the organization’s dominant culture.the organization’s deculturation process.the organization’s counterculture. artifacts held mainly by senior
executives in the organization.5 points 1. Which of the
following communication media tends to be the best for transmitting emotions?NewslettersE-mail messagesTelephone conversationsFace-to-face meetings5 points 1. _____
is the strongest outcome of influence, whereby people identify with the
influencer’s request and are highly motivated to implement it even when
extrinsic sources of motivation are no longer present.Compliance CommitmentOrganizational politicsRole modeling5 points 1. According to
the communication process model:communication is a free-flowing conduit.information flows through channels between
the sender and receiver.information transmission is minimal in a
formal communicative process.the sender and receiver are at different
levels and communicate only when the levels match5 points 1. Which of the
following is true about organizational change?Change agents work best when they lead the
initiative alone.Groups of people with different degrees of
commitment to the change contribute most to the success of public sector
organizational change.Change occurs more informally through social
networks.Viral change should be avoided in
organizations.5 points 1.
_____ leaders are agents of change because they develop an
appealing vision of the desired future state, communicate that vision in ways
that are meaningful to others, make decisions and act in ways that are
consistent with that vision, and build commitment to that vision.OperationalTransformationalCharismaticCollaborativeTransactional5 points 1.
Flatter organizational structures:tend to reduce overhead
costs.

receive
lower quality information from the external environment.undermine
employee empowerment and engagement.receive
less timely information from the external environment.narrow the
span of control for supervisors.5 points 1.
The highest priority and first strategy required for any
organizational change is to:alter the
responsibilities of senior executives in the organization.introduce
stress management counseling to the employees.train
employees who do not possess the skills required under the new conditions.communicate
the need for change and keep employees informed about what they can expect
from the change effort.negotiate a
new set of relations among those who will clearly lose out from the change.5 points 1.
Organizations with an adaptive corporate culture:are
unlikely to survive in the long run.have a
strong sense of ownership.tend to be
less ethical than organizations with non-adaptive cultures.have no
artifacts to keep their culture in place.are focused
inward to employee needs.5 points 1.
Transformational leaders:improve the operational efficiency of an organization.

support the
current strategy and ensure that the employees perform tasks more
effectively.energize
and direct employees to a new vision and corresponding behaviors.help
employees become more proficient and satisfied in the current situation.influence
employees by negotiating services from them.5 points 1.
Which of the following refers to “walking the talk”??The leader
uses metaphors to symbolize the vision to the employees.The leader
continuously works as a part of a team to know them better.The leader
provides specific instructions to help employees understand the task
requirements.The leader
steps out and behaves in ways that symbolize the vision.The leader
continuously analyzes the path that the organization is taking.Part 3 Question
110 out of 10 points _____ occurs when people or work units oppose
the behavior desired by the influencer and consequently refuse, argue, or delay
engaging in the behavior. Question
210 out of 10 points Teams typically provide poorer
customer service due to interpersonal conflicts amongst the members. Question
310 out of 10 points Employees are more motivated in
teams because they are accountable to fellow team members who also monitor
their performance Question
410 out of 10 points Self-directed teams: Question
510 out of 10 points Organizations should eliminate
conflicts in order to be more productive. Question
610 out of 10 points Team members are held together by
their interdependence and need for collaboration to achieve common goals. Question
710 out of 10 points When work activities are too
complex to standardize through procedures or goals, companies often coordinate
work effort Question
810 out of 10 points Identify the task-related
characteristics in the ‘five C’s’ of effective member behaviors Question
910 out of 10 points Social loafing occurs: Question
1010 out of 10 points During the _____ stage of team
development, team members shift their attention away from task orientation to a
relationship focus.