discussions

1

This Discussion should help prepare you for the Assignment,
in which you will select the process that you may be using for subsequent
Assignments. As part of your preparation, also read the Assignment instructions.

Take extra time this week to read what kinds of processes
are being described by your classmates. Use the Discussion to focus on a good
selection for your Assignment.

For this Discussion topic, do the following:

Describetwoexamples of a business process from your
professional experience. Foreachprocess, clearly state (follow this format and
numberyour sections for each example):

The objective.
The scope (where the process begins and ends).
A brief description of those involved (is this a one person
process, or do multiple people get involved?).
How would BPM help in this process?
As you progress through the course, you may need to analyze
elements such as, the connection of this process to company strategy, metrics
and goals of the process, stakeholders and team members involved, etc.

Use this Discussion topic as a preparation for the
Assignment: try to pick two examples that will provide you with enough
information without being too general. Your instructor will provide you with
additional guidelines and feedback. If you have found a good example in this
Discussion, you will be ready for completing the Assignment.

2

Throughout this course, many discussion opportunities come
up where you need to respond to other people’s opinions and comments. Then
respond to your Discussion topic after you have completed your Reading.

Strategy Alignment

Using BPM to change a process (or processes) or to
development new processes must first begin with a comprehensive understanding
of the organizations “strategy.” If the proposed new process does not
align with the organizations strategy the entire modeling process may be
doomed to failure.

Different business strategies require different approaches, which
mean the business processes must be aligned to accomplish the goals set by the
strategy. A business process may appear to be working fine but if does not
support the strategy of the company; it will have a negative impact on the
business.

For this Discussion, give an example where a process,
although itself not broken, does not match a companys strategy. Then, describe
the problems that arise because of this. Chapter 13 has a discussion of various
business strategies and Table 13.2 shows the characteristics of various
strategies. You will also find a lot of information on various business
strategies through your own research. Your examples can come from this research
or your observations, but your arguments must be well supported using sources.

Please note that the point here is to explore a fit between
strategy and process: you are not trying to identify bad or broken processes.
You are looking for processes that are fine in and of themselves but do not fit
what the company is trying to accomplish and hence are an obstacle. Giving
examples of process that are clearly broken will not satisfy this question.

Use the following template:

Briefly describe a company and their business strategy (must
be one of the three strategies from Figure 13.9 or one specified in the
Seminar).
Briefly identify abusiness processused by the company that
does not match their strategy.
Explain how this causes problems.
Why/how do you think this mismatch has occurred and is
continuing to take place?

3

Launch Pad Phase

Now that the foundation has been set for the BPM project it
is time to launch. The Launch Pad phase is where the project is scoped,
established, and launched.

According to your book, the first two results that should be
expected from the Launch Pad phase will include:

Definition of stakeholders involved or associated with the
project.
Stakeholder engagement and commitment, and documented and agreed
expectations.
The first five steps in this phase are all about ensuring
this is done properly. Even though the project team is engaged and working
hard, it is possible to fail in a project when the stakeholders or executive
management is not properly engaged. In fact, this is one of the most commonly
cited reasons for failed projects and an often discussed cause for frustration
for all involved.

For this discussion topic, search for and discuss a news
article or a case study in which a company has failed in a project due to lack
of stakeholder engagement. Answer the following questions, copying the numbered
format.

Describe what the project/situation was.
List who the stakeholders were.
Describe why they were not properly engaged (what
happened?).
Describe how this impacted the outcome of the project.
Do not forget to cite and reference your sources in APA
format (use the Kaplan Writing Center for APA help).

4

Determining Targets Through Root Cause Analysis

It is important to identify what issues will be targeted
before revision can begin in the upcoming Innovate phase. In the Understand
phase, you conduct root cause analysis which not only helps to determine the
right problems to attack, but also gather an understanding of where you are
currently and where you need to be. Correct identification will allow you to
make quick improvements, which would not be possible if you only treated the
symptoms.

For this Discussion topic, first:

Explain, in your own words, what the difference is between
root cause analysis and simply identifying issues in a process.
Then, research and describe an article or a case study where
a company has performed a successful root cause analysis. This means they went
deeper than identifying just the symptoms.

Explain what the symptoms were and what root causes they
identified as the culprits.
How did this analysis help the company create quantifiable,
specific targets/objectives in their improvement efforts?
Make sure to describe how they accomplished this- there are
various specific methodologies beyond sitting and talking in a room that can be
used for this purpose. For example, root cause analysis is part of Six Sigma,
which has specific tools for carrying this out.

If you cannot clearly show the distinction between the root
causes and symptoms in the case, then you do not have the right case. You are
not looking for cases where someone just identified problems by talking to
people root cause analysis is a very specific term that describes using
formal methodologies to go beyond the most obvious issues. Your example should
demonstrate this in depth analysis.

5

Innovate Phase

Your book suggests that the purpose of the Innovate phase is
to make the process(es) within the scope of the project as efficient and
effective as possible. Further, it says that the best way to develop the new
process options and alternatives is through the use of various workshops. The
practice of using workshops and group input to examine processes and identify
potential avenues for improvement has been well researched (see step 7 in your
text for some discussion). There are various potential obstacles in this effort
and many methods have been suggested to handle them.

For this Discussion, do the following:

Research and describe one methodology suggested for
improving the efficiency of innovate workshops for evaluating processes and
recommending improvements. The book contains a list of various innovation
activities.
Describe your experience with such a process where you were
part of a process improvement effort. What kinds of difficulties did you
experience and how were these resolved, if at all?
You may find that you will need to do additional research
using the Kaplan virtual library or the Internet.

Do not forget to cite and reference your sources in APA
format (use the Kaplan Writing Center for APA help).

6

When it comes to performance management and measurement you
get what you measure or you get what you set. When studying issues in this
area, it is very useful to see cases where management motivated the unintended
behavior from employees.

For this Discussion, research and summarize an article that
discusses a situation in which the performance management and measurement
systems put into place either failed to promote the desired behavior, or
outright backfired. Include the following details:

Brief description of the situation.
The desired outcome.
The actual outcome.
Reasons why the effort failed.

7

Implement Phase Strategies

Table 20.1 lists four strategies for implementing projects.
As with other strategies, each approach may work or fail depending on the
specific situation. For this Discussion, select one of the four strategies.
Then using the Kaplan Library or the Internet, find an example of a real-world
implementation that used this strategy. After you describe the example, analyze
why you think they went with the strategy they selected and provide your
assessment whether they made the right selection.

8

The chapter on Realize Value Phase describes the steps that
must be taken to ensure targeted business benefits are realized. These steps,
while they are all listed in this chapter, are meant to be carried out during
the earlier phases. These will tie the revision to a focused effort on
accomplishing the clear and justifiable goals set in the beginning of the
project.
For this Discussion, research news articles and give an
example where a BPM project failed to provide the expected benefits due to
skipping one or more of these steps.

Describe the situation.
Assess which of the steps listed in the chapter appear not
to have been carried out properly.
Were there clear metrics and justifiable goals in this
project? Why were these goals not achieved?
9

Balanced Score Card

In step 3 of the sustainable performance phase, balanced
score card (BSC) is discussed as one way of embedding ongoing performance
measurement into management. BSC is used quite a bit in organizations that want
to ensure their strategies are reflected in the performance metrics.

For this discussion:

Research and describe a real world implementation of
balanced score card.
Discuss how it is used for sustaining performance as
described in this chapter.
This connection between the BSC implementation and
sustainable performance is the key to this discussion, so make sure your
example demonstrates this connection.

10

Topic 1: BPM in the Global Marketplace

Throughout this course, many discussion opportunities come
up where you need to respond to other people’s opinions and comments. Then
respond to your Discussion topic after you have completed your Reading.

For companies whose operations span the globe, BPM can be a
strong tool in implementing change or establishing standards across all
operations. These efforts are very challenging, however, since the scale is so
large and the project is so difficult to coordinate.

For this Discussion, research and summarize an article about
a global company executing a BPM project either successfully or unsuccessfully.
Include the following elements:

Summarize the situation and the company
What were the motivations for the effort? How did the
company expect the BPM project to help with their global competitiveness?
What were some challenges they faced in this project?
Were they successful? If they did well, what were the
critical success factors they were able to implement? If they failed, what were
the risks they failed to mitigate?

Topic 2: BPM Outcomes

You will end the Discussions with self-reflection. Take a
moment to look back and examine what you have learned. Then look ahead to your
plans for using the knowledge you gained. Answer the following questions:

If you had to explain to your boss or to a prospective
employer what you have learned about business process management in this course
and how you can help them going forward, and you were limited to 200 words
(give or take), what would you say?
Now that you have gained this knowledge about BPM, do you
have any plans in your professional development or learning plans to build on
it?

quizes

The BPM house does not include:

Student Answer: BPM foundations

BPM discovery

BPM enablement

Operational Processes

Points Received: 0 of 2

Comments:

Question 2. Question : Which of the following statements is
true about BPM?

Student Answer: BPM is better than the past options for
process improvement.

External people are needed to support BPM.

There is a robust methodology to support BPM.

BPM is complex and difficult.

Points Received: 0 of 2

Comments:

Question 3. Question : The critical success factor a BPM
project includes all of the following except:

Student Answer: Time pressure for completing the project

Empowered BPM leader and team

Clearly understood business drivers

Driven by senior leadership

Points Received: 0 of 2

Comments:

Question 4. Question : Which of the following is not a
trigger for considering BPM?

Student Answer: Compliance or regulation

The need to provide managers with more control

Hiring of new management

Poor stakeholder service levels

Points Received: 2 of 2

Comments:

Question 5. Question : Which of the following is not one of
the legs of the BPM success stool?

Student Answer: People

Procedures

Process

Technology

Points Received: 2 of 2

Comments:

Quiz 2

Question 1. Question : Which of the following is not one of
the ways BPM projects are typically initiated?

Student Answer: Strategy led

Budget led

Business issue led

Process led

Points Received: 2 of 2

Comments:

Question 2. Question : Hamels innovation stack corresponds
to the strategy execution void in the 7FE model. Which of the following
elements is not part of the innovation stack?

Student Answer: Service innovation

Strategic innovation

Operational innovation

Management innovation

Points Received: 2 of 2

Comments:

Question 3. Question : Which of the following is not one of
the three strategic options for a company based on Treacy and Wiersma?

Student Answer: Customer intimacy

Product Leadership

Operational excellence

Employee focus

Points Received: 2 of 2

Comments:

Question 4. Question : Which of the following is not a
process improvement scenario?

Student Answer: Under the radar

Star project

Business as usual

Pilot project

Points Received: 0 of 2

Comments:

Question 5. Question : Strategy determination, while
difficult, is the easy part. It is the execution of the strategy that is the
difficult aspect.

Student Answer:

Points Received: 2 of 2

Comments:

* Times are displayed in (GMT-07:00) Mountain Time (US &
Canada)

unit 3

Question 1.1.SMART project goals do not include which of the
following attributes?

(Points : 2)

Specific

Measurable

Achievable

Robust

Question 2.2.Which of the following definitions are not used
in the Keen process worth matrix?

(Points : 2)

Rewarding

Liability

Background

Mandated

Question 3.3.Which of the following is not a role in the
process teams?

(Points : 2)

Team leader

Customer liaison

Process experts

User team representatives

Question 4.4.Which of the following is a deliverable
identified as an outcome of the Launch Pad Phase?

(Points : 2)

Process maps

Project scope document

List of agreed process goals

List of high level business processes and metrics

Question 5.5.Which of the following should not be part of
determining process goals?

(Points : 2)

Stakeholder needs

Benchmarking against competitors

Organization strategy

Current promises to customers

unit 5

Question 1.1.Which of the following risk does not belong in
the Innovate phase?

(Points : 2)

The process does not match the strategy of the organization

The organization is too ambitious in solutions generated

Solutions generated are not feasible

Too many revision options are selected

Question 2.2.Which of the following is not an innovation
technique?

(Points : 2)

Combination

Discovery

Tantalization

Synchronization

Question 3.3.Which of the following steps should be used to
create involvement and gather ideas?

(Points : 2)

Executive kick-off workshop

Internal mobilization

Future process metric projection

Simulation

Question 4.4.Which of the following activities is not
related to innovation?

(Points : 2)

Role playing

Forecasting

Demonstration

Brainstorming

Question 5.5.Process gap analysis does not include which of
the following?

(Points : 2)

People skills evaluation

Process issues

Relevant metrics

Required changes

unit 7

Quiz 7

There is a portfolio of projects where there is a strong
interdependency. Which type of implementation strategy should the organization
employ when rolling out changes?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 0 of 2

Comments:

Question 2. Question : If a revised process cannot be put
into place at the same time as the old process, which type of implementation
strategy should the organization employ?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 0 of 2

Comments:

Question 3. Question : A process is being implemented in a
large scale project where there is a great deal of similarities across the
various regions and business units. Which type of implementation strategy
should the organization employ?

Student Answer: Big Bang

Parallel

Relay

Take over

Points Received: 2 of 2

Comments:

Question 4. Question : Which type of plan is required to
deal with reversing an implementation?

Student Answer: Roll-out plan

Back-out plan

Contingency plan

Pilot program

Points Received: 2 of 2

Comments:

Question 5. Question : User acceptance testing takes place
in which of the following activities?

Student Answer: Roll-out planning

Back out planning

Contingency planning

Pilot program

Points Received: 0 of 2

Comments:

unit 9

Question 1.1.The deliverable value monitoring and
maximization would be used in which phase?

(Points : 2)

Enablement

Foundations

Realize value

Sustain performance

Question 2.2.Refining the performance management approach is
used in which phase?

(Points : 2)

Enablement

Foundations

Realize value

Sustain performance

Question 3.3.Which of the following would not be an input
from the Understand phase to the Sustainable performance phase?

(Points : 2)

Prioritized quick wins

Performance measures

Metrics baseline

People capability matrix

Question 4.4.Which of the following should not be embedded
in an organizations performance management?

(Points : 2)

Stakeholder visions and expectations

Management expectations

Customer experience throughout the process

Costs of implementation

Question 5.5.When evaluating project results, all of the
below are appropriate assessments except:

(Points : 2)

how much headcount was reduced.

how much faster the processes are executed.

how much employee satisfaction has improved.

how much customer satisfaction has improved.

unit 8

Question 1. Question :

Identifying potential benefits and entering in a benefits
register should be accomplished in which phase?

Launch Pad

Understand

Innovate

Implement

Question 2. Question :

Establishing baselines and comparative measurements should
be carried out in which phase?

Sudent Answer: Launch Pad

Understand

Innovate

Implement

Question 3. Question :

The critical success factors in this phase include all of
the following except:

Planning benefit delivery with respect to timeframes and
costs

Agreement of the roles, responsibilities and
accountabilities

Mapping out process details

Benchmarking against other organizations

Question 4. Question :

Checks in the value monitoring maximization step do not
include:

Creating an organization chart

Auditing internal compliance against benefit targets

Reviewing project plans and registers to ensure completion
of required activities

Reviewing benefits

Question 5. Question :

Benefits delivery and tracking is part of which phase?

Foundations

Innovate

Realize value

Sustainable performance

unit 6

Question 1.1.Which of the following is not an objective of
the organizational chart created in the People Phase?

(Points : 2)

Minimize departmental interfaces

Create direct access to upper management

Maximize process effectiveness and efficiency

Minimize the layers of management

Question 2.2.The goal of the people core capabilities gap
analysis is to:

(Points : 2)

Determine the gap in the skills required between the current
and redesigned process.

Determine the gap in the skills required between management
and line employees.

Determine the gaps in skills required that automation will
be designed to fill in.

Determine the increased capacity required to compensate for
the lacking skills.

Question 3.3.In a RASCI model,R stands for:

(Points : 2)

Reschedule

Resource

Responsibility

Review

Question 4.4.Which of the following is not a key element of
a people strategy?

(Points : 2)

Relevant corporate values

Reward and recognition

Learning and development

Job creation

Question 5.5.The workplace shifts that must be considered in
the People Phase do not include:

(Points : 2)

Need for flexible working hours

Increasing number of contractors

Use of mobile technology

Unions and labor laws

unit 4

1.Which of the following is not true about quick wins?

(Points : 2)

Quick wins can help the project become self-funding.

Quick wins should be suggested by front line employees.

Quick wins do not need approval so they can be executed
quickly.

Quick wins must be validated to ensure feasible
implementation.

Question 2.2.The reasons to complete a metric analysis do
not include which of the following?

(Points : 2)

Provide an analytical view of the organization

Aid in the prioritization of the processes

Identify poorly performing employees

Allow benchmarking of process

Question 3.3.The Understand phase accomplishes all of the
following except:

(Points : 2)

Ensure a common understanding of the facts

Develop solutions for fixing deficiencies

Obtain key metrics for establishing baselines

Determine whether improvement is possible or necessary

Question 4.4.Process modeling does not accomplish which of
the following:

(Points : 2)

Create a map to which all employees must adhere

Demonstrate the shortcomings of the current situation

Create a common understanding of the process

Produce models that can be used as documentation

Question 5.5.The Understand phase report should include all
of the following except:

(Points : 2)

Purpose of this phase

List of stakeholders

Identified issues and causes

Proposed solutions

Unit 1 Assignment: Defining a Business Process
Your book proposes a business process management (BPM) model
that consists of 10 phases. As you learn about each of these phases, you will
be applying the concepts to a specific business process.

You will select the process you will use in this Assignment.
You will prepare the foundation for your project by identifying a real-world
organization that would benefit from applying the business process management
(BPM) model in the workplace. You may select the organization where you
currently work OR where you previously worked. If possible, you should strive
to choose an organization and process that you have knowledge about. If you
select an organization that you do not have direct contact with, be sure you
can gather sufficient information (via the library, the Internet, or by
interview) about the organization and its operations.

It is important to select a process that will provide a good
basis for applying the various phases that you will be learning. To get a
better understanding of what is coming up, it is recommended that you carefully
read the two and a half page summary of the 10 phases that starts on page 106.
This may give you an idea of what type of questions you will be asking about
the process you select.

For this Assignment, write a paper that includes the
following components (use the subheadings below):

Organization

Identify and provide details regarding the organization for
which you will be presenting information about the BPM model. Include the
company name, location, size, and primary business area (What does the business
do?). Also, describe what connection you have to the organization, if any. If
not, explain how you will gather information about their operations.

Process

Describe the business process that you have selected, as you
did in the discussion. Clearly state:

1. The objective of the process.

2. The scope (Where the process begins and ends).

3. A brief description of those involved.

In order to ensure the process you select is rich enough to
support this project; your answer to the items in the following checklist must
be yes.Briefly explain each item:

? Significance: Does this process have some strategic
significance or a significant impact on the operations of the organization?

? Scope: Does this process have various stakeholders, in
addition to multiple people involved in its execution?

? Clarity: Is it possible to identify and list the steps in
this process, from beginning to end?

? Outcomes: Are there specific goals and deliverables
associated with this process that can be listed and measured?

Justification

1) Why should the company undertake a BPM project on this
process (what are some triggers)?

2) How can this business or organization benefit the BPM
model?

Grading note:In the grading rubric below, you will see a
section on analysis andcritical thinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the
process/organization you selected. Writing in general terms, without applying
the concepts and analyzing your specific project, may get you points in the
content section, but you will lose points in the analysis section.

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and
save it as

Username-MT400- Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-

Unit 1.docx). Submit your file by selecting the Unit 1:
Assignment Dropbox by the end of Unit 1.

Review the grading rubric below before beginning this
activity.

Assignment grading rubric = 60 pointsnit

10 Assignment: BPM and Global Competitiveness

In this Assignment on case analysis of two global companies
implementing BPM, you will engage in developing the following professional
competencies:

?Global awareness

For this Assignment, respond using the critical elements
below:

Critical Elements:

? Write your original response in Standard American English,
paying special attention to grammar, style, and mechanics.

? Respond to the questions in a thorough manner, providing
specific examples of both the expected benefits and the risks/issues.

? Ensure that your viewpoint and purpose are clearly stated.

? Demonstrate logical and appropriate transitions from one
idea to another.

? Your paper should be highly organized, logical, and
focused.

In this Assignment, you will analyze cases 1 and 2 from the
chapter and respond to questions related to the role of BPM in global
competitiveness.

1. Case 1 describes a global automotive component company.
There were issues that limited the companys ability to be more competitive in
the global marketplace and they were able to address these through a BPM
project. What were these issues and what were the expected benefits from BPM to
help them become more competitive?

2. How do you assess their success? If you think they are
doing well, what were the critical success factors they were able to implement?
If they are not doing well, why not (what are the risks they failed to
mitigate?)

Part II Quick wins

In the second part of the Assignment, identify two quick
wins for your process. Describe what they are, how they can be accomplished
quickly and why they will provide a boost to the project.

Part II Quick wins

Quick win 1

Details

Quick win 2

Details

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 4.docx). Submit your file by selecting the Unit 4: Assignment
Dropbox by the end of Unit 4.

Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the process/organization
you selected. Writing in general terms without applying the concepts and
analyzing your specific project may get you points for content section, but you
will lose points in the analysis section.

Review the grading rubric below before beginning this
activity.

Assignment grading rubric = 60 points

Unit 4 Assignment: Metrics and Quick Wins

Unit 2 Assignment: Strategy-Process Alignment
Following your Discussion this week, you are going to
explore the strategy of an organization then evaluate the connection of the
selected process to this strategy.

For this Assignment, write a paper that includes the
following components (use the subheadings below):

Part I Organizations Strategy

Briefly describe the following elements regarding your
selected organization:

1. Vision/Mission

2. Goals

3. Implementation strategy. (Use the model by Treacy and
Wiersma in Chapter 13 and identify which one of the three strategic options
fits the companys approach the best, explain how and why).

Part II Alignment of the Process to the Company Strategy

In this section of the Assignment, you are going to evaluate
a specific business process based on criteria detailed below. If you already
have selected a business process, continue using that and skip to the next
paragraph. If you have not yet selected the business processyou will use for
these Assignments, then begin by selecting one. E-mail your instructor and
clearly describe the objective of this process, the participants, and the
strategic significance for the company. The business process you select must
have a clear beginning and an end, with identifiable, specific steps. Your
instructor will confirm that the process you selected is suitable, or ask you
to select another one.

Based on the concepts in Chapter 13, assess the following
elements:

1. How well does the process you selected supports strategic
choice (based on #13 above)? Your analysis should be specific to the selected
business process and not a general discussion of the business.

2. Where in Table 13.6 would this process fall with respect
to the BPM activity and approach? Explain.

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 2.docx). Submit your file by selecting the Unit 2: Assignment
Dropbox by the end of Unit 2.

Grading note: In the grading rubric below, you will see a
section on analysis and critical thinking. The points in this section will
partly be based on your ability to apply the concept

discussed in your Assignment to the specific circumstances
and details of the process/organization you selected. Writing in general terms
without applying the concepts and analyzing your specific project may get you
points for content section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this
activity.

Assignment grading rubric = 60 points

Unit 2 Assignment: Strategy-Process Alignment

Unit 2 [MT400: Business Process Management]

Unit 5 Assignment: Innovation and Risk
The chapter on the Innovate phase lists the recommended
steps to ensure that the phase is executed successfully. In this Assignment,
you will explore the risks associated with not carrying out these steps
properly and you will examine which types of innovation activities would be
best.

In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.

For this Assignment, write a paper that answers the
following questions (use the subheadings/numbered questions below to organize
your paper):

Question 1 Risk Analysis

Which of the steps that the book recommends for the Innovate
phase do you think is most critical for your BPM project?

1. Explain the importance of the step for your selected
process. Be specific to your situation; do not describe the significance of the
step in general terms.

2. Justify your answer by stating what risks will arise if
the step you identified is not carried out properly.

3. Explain what measures you will take to implement this
step properly and mitigate these risks in your project.

Do not provide generalities. Make sure you are specific
about both the risks and the measures as they apply to your selected process.

Question 2 Innovation Activities

There are many different activities for creating solutions
identified in the Understand phase. The effectiveness of these activities
depends on many factors, including the organizational makeup and the circumstances
of the process.

Describe an innovation activity that you think will work
best for your selected organization. Include the following details:

1.Describe the activity.

Unit 5 [MT400: Business Process Management]

2. Describe the objectives of the activity.

3. List who should be participating.

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 5.docx). Submit your file by selecting the Unit 5: Assignment
Dropbox by the end of Unit 5.

Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the process/organization
you selected. Writing in general terms without applying the concepts and
analyzing your specific project may get you points for content section, but you
will lose points in the analysis section.

Review the grading rubric below before beginning this
activity.

Assignment grading rubric = 60 points

Unit 5 Assignment: Innovation and Risk

In this Assignment, you will examine the roles in the
selected business process and the performance management in the organizations.
In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.

For this Assignment, write a paper that answers the
following questions (use the subheadings/numbered questions below to organize
your paper):

RASCI Model and Performance Management

1. In any process, it is important to have a clear
definition of who is responsible for the activity and to whom they are
accountable, in addition to identifying those that may be in support positions.
Following the RASCI model described on page 362, create a table similar to 18.2
which define these roles for your selected process. In addition to including
the table, describe each role briefly.

2. As you explored in the Discussion Board, the performance
measures play a large role in determining the actions of the employees involved
in the process. Identify three performance management metrics you will use to
promote effective behavior from those involved in your selected process.
Clearly explain the how the metric will be assessed, what the expected targets
would be and how the metrics fit the process objectives.

After you answer the 2 questions above, include a section in
which you briefly summarize the following, based on your work in the previous
units. This summary should not be more than 1 page.

1. Who are the stakeholders you identified for this process?
What are their expectations?

2. What were the three metrics you identified to follow as
the project proceeds?

3. Which innovation activity did you recommend for your
project? What were the goals and who would be participating?

Directions for Submitting Your Assignment

Compose your Assignment as a Microsoft Word document and
save it as Username-MT400- Assignment-Unit#.docx (Example:TAllen-MT400
Assignment-Unit 6.docx).

Unit 6 [MT400: Business Process Management]

Submit your file by selecting the Unit 6: Assignment Dropbox
by the end of Unit 6.

Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the
process/organization you selected. Writing in general terms without applying
the concepts and analyzing your specific project may get you points for content
section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this
activity.

Assignment grading rubric = 60 points

Unit 6 Assignment: RASCI Model and Performance Management

Analysis and Critical Thinking

Unit 9 Assignment: Mentors and Shadowing
In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.

As the BPM nears completion the process team must be
concerned not only with the best-fit roll-out option but also in providing
information to the work team that will handle the completed process or process
change to ensure they are successful. This often takes the form of
“mentoring.”

Mentoring is most often a one-on-one activity in which an
experienced individual (the mentor) provides guidance and advice to someone
with less experience (the mentee). Any mentoring relationship is, by nature
of the process, a close one in which experiences, knowledge, and skills are
shared.

The best way for mentors and mentees to share information is
through a process called “shadowing.” Shadowing occurs when the
mentee actively watches, follows, and participates in the activities,
processes, or actions that are completed by the mentor. This provides a
visceral and active learning environment.

Consider the BPM process you have been designing this
semester and address the following (support your answers with research on
mentoring and shadowing through the Kaplan Library and Internet):

1. Should all members of the BPM team be considered as
possible mentors? Explain and justify your answer.

2. Who within the organization would be the mentee(s) for
the institutionalization of the new processes? Make sure you fully support your
conclusions.

3. Identify ways in which mentors and mentees can use
shadowing as a method for tracking and assessing the ongoing changes within
the company after completion of the BPM project.

After you answer the 3 questions above, include a section in
which you briefly summarize the following based on your work in the previous 2
units. This summary should not be more than one page.

1. Which implementation strategy did you select as the best
fit for your selected process? Why?

2. Which 3 metrics did you decide to use for assessing
project success? What were the target rates?

AssignmentUnitDetails8[MT400:Busiandess
ProcessRubricManagement]

Unit 8 Assignment: Establishing Baselines and Assessing
Success

In this Assignment, through the evaluation of baseline metrics,
you will engage in developing the following professional competencies:

?Analyze quantitative data

One of the key elements in realizing benefits is the
establishment of a baseline. Your book suggests that the completion of metrics
is an essential step at the time of modeling the current processes, and it is
this baseline from which improvements are measured. In this Assignment, you
will apply this concept to your project. You will also carry out a mathematical
analysis of a fictional situation and make a determination about success.

To help you prepare for the Assignment, please view this 5
minute Kaplan Math Center video on percentages: Interpreting Percentage
Problems.

In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.

For this Assignment, answer the following questions (use the
subheadings/numbered questions below to organize your paper):

Question 1 Establishing baselines

To begin with, list three metrics that you think can help
you quantify the performance of the current process. List and define the
metrics clearly, explain why each metric is important in the assessment of the
process and then give an example of the statistic units. For example, if your
metric is speed of processing it may be defined by how quickly each employee audits
a tax form, and the example would be that on average you would expect 8 tax
forms audited per hour. If you have already done this in a previous
Assignment, you may copy and paste a summary from that Assignment.

Then, revisit the metrics that you selected for your
baseline. For each metric, clearly discuss the following:

1) Describe what the metric is: how is it calculated and
used currently?

2) As far as being used as a justifiable project goal, what
kind of a change in this metric would constitute success? How did you arrive at
this figure? If this target change figure is not possible to estimate now, then
describe how you would

Unit 8 [MT400: Business Process Management]

compute it if you were actually carrying out this project:
who would be involved and where would the data come from?

3) Examine the risks outlined in Table 21.2. Which is most
likely to occur in this process revision? What actions would you take to
address this risk? Be specific to your organization and selected process when
addressing this; do not talk in generalities.

Question 2 Case analysis

Read the following case study and answer the questions at
the end.

In 2009 it was decided that ABC Tire Company would implement
a BPM project with the following goals:

? Decrease the labor cost per tire and

? Increase profit from each tire sold by 5%.

To track the success (or failure) of the project they
determined the following baseline data for2009.

Total #

Materials

Labor

Average

Average

of Tires

Cost Per

Cost Per

Retail Price

Profit Per

Sold

Tire

Tire

Per Tire

Tire

22,594

$21.23

$12.67

$119.00

$85.10

After implementing the BPM project ABC Tire Company reviewed
the value of the project after a year and identified the following information:

Total # of

Total Materials

Total Labor

Average Retail

Tires Sold

Cost

Cost

Price Per Tire

27,669

$533,450.00

$397,555.00

$122.13

Using the data provided above calculate and fill in the
following table (show all your work; completing the table without the
calculations will result in no credit):

Materials

Labor

Average

%

%

%

Cost Per

Cost

Profit

Increase

Increase

Increase

Tire

Per

Per Tire

or

or

or

Tire

Decrease

Decrease

Decrease

in

in Labor

in

Materials

cost Per

Average

cost Per

Tire

Profit Per

Tire

Tire

Unit 8 [MT400: Business Process Management]

After the table is complete, address the following
questions::

1. Why is it important to ensure that the baseline data is
accurate?

2. Was the project successful? Why or why not?

Directions for Submitting Your Project

Compose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 8.docx). Submit your file by selecting the Unit 8: Assignment
Dropbox by the end of Unit 8.

Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the
process/organization you selected. Writing in general terms without applying
the concepts and analyzing your specific project may get you points for content
section, but you will lose points in the analysis section.

Review the grading rubric below before beginning this
activity.

Assignment grading rubric = 60 points

Unit 8 Assignment: Establishing Baselines and Assessing

Success

Assignment Requirements

Points

Points Earned

Possible

by Students

Content, Focus, Use of Text and Research:

Selected and justified metrics to

0-15

be used for establishing a

baseline.

Calculated the correct values for

0-10

the table in question 2.

Answered the questions

0-5

correctly in question 2.

Unit 8 [MT400: Business Process Management]

Analysis and Critical Thinking

Responses demonstrated critical

0-18

thinking and analysis and

exhibited application of

information.

Spelling, Grammar, APA Format

Clear business writing. Spelling

0-12

and grammar are acceptable.

Effective use of APA. Followed

the required format and

instructions.

Total

0-60
discussions1This Discussion should help prepare you for the Assignment,
in which you will select the process that you may be using for subsequent
Assignments. As part of your preparation, also read the Assignment instructions.Take extra time this week to read what kinds of processes
are being described by your classmates. Use the Discussion to focus on a good
selection for your Assignment.For this Discussion topic, do the following:Describetwoexamples of a business process from your
professional experience. Foreachprocess, clearly state (follow this format and
numberyour sections for each example):The objective.The scope (where the process begins and ends).A brief description of those involved (is this a one person
process, or do multiple people get involved?).How would BPM help in this process?As you progress through the course, you may need to analyze
elements such as, the connection of this process to company strategy, metrics
and goals of the process, stakeholders and team members involved, etc.Use this Discussion topic as a preparation for the
Assignment: try to pick two examples that will provide you with enough
information without being too general. Your instructor will provide you with
additional guidelines and feedback. If you have found a good example in this
Discussion, you will be ready for completing the Assignment.2Throughout this course, many discussion opportunities come
up where you need to respond to other people’s opinions and comments. Then
respond to your Discussion topic after you have completed your Reading.Strategy AlignmentUsing BPM to change a process (or processes) or to
development new processes must first begin with a comprehensive understanding
of the organizations “strategy.” If the proposed new process does not
align with the organizations strategy the entire modeling process may be
doomed to failure.Different business strategies require different approaches, which
mean the business processes must be aligned to accomplish the goals set by the
strategy. A business process may appear to be working fine but if does not
support the strategy of the company; it will have a negative impact on the
business.For this Discussion, give an example where a process,
although itself not broken, does not match a companys strategy. Then, describe
the problems that arise because of this. Chapter 13 has a discussion of various
business strategies and Table 13.2 shows the characteristics of various
strategies. You will also find a lot of information on various business
strategies through your own research. Your examples can come from this research
or your observations, but your arguments must be well supported using sources.Please note that the point here is to explore a fit between
strategy and process: you are not trying to identify bad or broken processes.
You are looking for processes that are fine in and of themselves but do not fit
what the company is trying to accomplish and hence are an obstacle. Giving
examples of process that are clearly broken will not satisfy this question.Use the following template:Briefly describe a company and their business strategy (must
be one of the three strategies from Figure 13.9 or one specified in the
Seminar).Briefly identify abusiness processused by the company that
does not match their strategy.Explain how this causes problems.Why/how do you think this mismatch has occurred and is
continuing to take place?3Launch Pad PhaseNow that the foundation has been set for the BPM project it
is time to launch. The Launch Pad phase is where the project is scoped,
established, and launched.According to your book, the first two results that should be
expected from the Launch Pad phase will include:Definition of stakeholders involved or associated with the
project.Stakeholder engagement and commitment, and documented and agreed
expectations.The first five steps in this phase are all about ensuring
this is done properly. Even though the project team is engaged and working
hard, it is possible to fail in a project when the stakeholders or executive
management is not properly engaged. In fact, this is one of the most commonly
cited reasons for failed projects and an often discussed cause for frustration
for all involved.For this discussion topic, search for and discuss a news
article or a case study in which a company has failed in a project due to lack
of stakeholder engagement. Answer the following questions, copying the numbered
format.Describe what the project/situation was.List who the stakeholders were.Describe why they were not properly engaged (what
happened?).Describe how this impacted the outcome of the project.Do not forget to cite and reference your sources in APA
format (use the Kaplan Writing Center for APA help).4Determining Targets Through Root Cause AnalysisIt is important to identify what issues will be targeted
before revision can begin in the upcoming Innovate phase. In the Understand
phase, you conduct root cause analysis which not only helps to determine the
right problems to attack, but also gather an understanding of where you are
currently and where you need to be. Correct identification will allow you to
make quick improvements, which would not be possible if you only treated the
symptoms.For this Discussion topic, first:Explain, in your own words, what the difference is between
root cause analysis and simply identifying issues in a process.Then, research and describe an article or a case study where
a company has performed a successful root cause analysis. This means they went
deeper than identifying just the symptoms.Explain what the symptoms were and what root causes they
identified as the culprits.How did this analysis help the company create quantifiable,
specific targets/objectives in their improvement efforts?Make sure to describe how they accomplished this- there are
various specific methodologies beyond sitting and talking in a room that can be
used for this purpose. For example, root cause analysis is part of Six Sigma,
which has specific tools for carrying this out.If you cannot clearly show the distinction between the root
causes and symptoms in the case, then you do not have the right case. You are
not looking for cases where someone just identified problems by talking to
people root cause analysis is a very specific term that describes using
formal methodologies to go beyond the most obvious issues. Your example should
demonstrate this in depth analysis.5Innovate PhaseYour book suggests that the purpose of the Innovate phase is
to make the process(es) within the scope of the project as efficient and
effective as possible. Further, it says that the best way to develop the new
process options and alternatives is through the use of various workshops. The
practice of using workshops and group input to examine processes and identify
potential avenues for improvement has been well researched (see step 7 in your
text for some discussion). There are various potential obstacles in this effort
and many methods have been suggested to handle them.For this Discussion, do the following:Research and describe one methodology suggested for
improving the efficiency of innovate workshops for evaluating processes and
recommending improvements. The book contains a list of various innovation
activities.Describe your experience with such a process where you were
part of a process improvement effort. What kinds of difficulties did you
experience and how were these resolved, if at all?You may find that you will need to do additional research
using the Kaplan virtual library or the Internet.Do not forget to cite and reference your sources in APA
format (use the Kaplan Writing Center for APA help).6When it comes to performance management and measurement you
get what you measure or you get what you set. When studying issues in this
area, it is very useful to see cases where management motivated the unintended
behavior from employees.For this Discussion, research and summarize an article that
discusses a situation in which the performance management and measurement
systems put into place either failed to promote the desired behavior, or
outright backfired. Include the following details:Brief description of the situation.The desired outcome.The actual outcome.Reasons why the effort failed.7Implement Phase StrategiesTable 20.1 lists four strategies for implementing projects.
As with other strategies, each approach may work or fail depending on the
specific situation. For this Discussion, select one of the four strategies.
Then using the Kaplan Library or the Internet, find an example of a real-world
implementation that used this strategy. After you describe the example, analyze
why you think they went with the strategy they selected and provide your
assessment whether they made the right selection.8The chapter on Realize Value Phase describes the steps that
must be taken to ensure targeted business benefits are realized. These steps,
while they are all listed in this chapter, are meant to be carried out during
the earlier phases. These will tie the revision to a focused effort on
accomplishing the clear and justifiable goals set in the beginning of the
project.For this Discussion, research news articles and give an
example where a BPM project failed to provide the expected benefits due to
skipping one or more of these steps.Describe the situation.Assess which of the steps listed in the chapter appear not
to have been carried out properly.Were there clear metrics and justifiable goals in this
project? Why were these goals not achieved?9Balanced Score CardIn step 3 of the sustainable performance phase, balanced
score card (BSC) is discussed as one way of embedding ongoing performance
measurement into management. BSC is used quite a bit in organizations that want
to ensure their strategies are reflected in the performance metrics.For this discussion:Research and describe a real world implementation of
balanced score card.Discuss how it is used for sustaining performance as
described in this chapter.This connection between the BSC implementation and
sustainable performance is the key to this discussion, so make sure your
example demonstrates this connection.10Topic 1: BPM in the Global MarketplaceThroughout this course, many discussion opportunities come
up where you need to respond to other people’s opinions and comments. Then
respond to your Discussion topic after you have completed your Reading.For companies whose operations span the globe, BPM can be a
strong tool in implementing change or establishing standards across all
operations. These efforts are very challenging, however, since the scale is so
large and the project is so difficult to coordinate.For this Discussion, research and summarize an article about
a global company executing a BPM project either successfully or unsuccessfully.
Include the following elements:Summarize the situation and the companyWhat were the motivations for the effort? How did the
company expect the BPM project to help with their global competitiveness?What were some challenges they faced in this project?Were they successful? If they did well, what were the
critical success factors they were able to implement? If they failed, what were
the risks they failed to mitigate?Topic 2: BPM OutcomesYou will end the Discussions with self-reflection. Take a
moment to look back and examine what you have learned. Then look ahead to your
plans for using the knowledge you gained. Answer the following questions:If you had to explain to your boss or to a prospective
employer what you have learned about business process management in this course
and how you can help them going forward, and you were limited to 200 words
(give or take), what would you say?Now that you have gained this knowledge about BPM, do you
have any plans in your professional development or learning plans to build on
it?quizesThe BPM house does not include:Student Answer: BPM foundationsBPM discoveryBPM enablementOperational ProcessesPoints Received: 0 of 2Comments:Question 2. Question : Which of the following statements is
true about BPM?Student Answer: BPM is better than the past options for
process improvement.External people are needed to support BPM.There is a robust methodology to support BPM.BPM is complex and difficult.Points Received: 0 of 2Comments:Question 3. Question : The critical success factor a BPM
project includes all of the following except:Student Answer: Time pressure for completing the projectEmpowered BPM leader and teamClearly understood business driversDriven by senior leadershipPoints Received: 0 of 2Comments:Question 4. Question : Which of the following is not a
trigger for considering BPM?Student Answer: Compliance or regulationThe need to provide managers with more controlHiring of new managementPoor stakeholder service levelsPoints Received: 2 of 2Comments:Question 5. Question : Which of the following is not one of
the legs of the BPM success stool?Student Answer: PeopleProceduresProcessTechnologyPoints Received: 2 of 2Comments:Quiz 2Question 1. Question : Which of the following is not one of
the ways BPM projects are typically initiated?Student Answer: Strategy ledBudget ledBusiness issue ledProcess ledPoints Received: 2 of 2Comments:Question 2. Question : Hamels innovation stack corresponds
to the strategy execution void in the 7FE model. Which of the following
elements is not part of the innovation stack?Student Answer: Service innovationStrategic innovationOperational innovationManagement innovationPoints Received: 2 of 2Comments:Question 3. Question : Which of the following is not one of
the three strategic options for a company based on Treacy and Wiersma?Student Answer: Customer intimacyProduct LeadershipOperational excellenceEmployee focusPoints Received: 2 of 2Comments:Question 4. Question : Which of the following is not a
process improvement scenario?Student Answer: Under the radarStar projectBusiness as usualPilot projectPoints Received: 0 of 2Comments:Question 5. Question : Strategy determination, while
difficult, is the easy part. It is the execution of the strategy that is the
difficult aspect.Student Answer:Points Received: 2 of 2Comments:* Times are displayed in (GMT-07:00) Mountain Time (US &
Canada)unit 3Question 1.1.SMART project goals do not include which of the
following attributes?(Points : 2)SpecificMeasurableAchievableRobustQuestion 2.2.Which of the following definitions are not used
in the Keen process worth matrix?(Points : 2)RewardingLiabilityBackgroundMandatedQuestion 3.3.Which of the following is not a role in the
process teams?(Points : 2)Team leaderCustomer liaisonProcess expertsUser team representativesQuestion 4.4.Which of the following is a deliverable
identified as an outcome of the Launch Pad Phase?(Points : 2)Process mapsProject scope documentList of agreed process goalsList of high level business processes and metricsQuestion 5.5.Which of the following should not be part of
determining process goals?(Points : 2)Stakeholder needsBenchmarking against competitorsOrganization strategyCurrent promises to customersunit 5Question 1.1.Which of the following risk does not belong in
the Innovate phase?(Points : 2)The process does not match the strategy of the organizationThe organization is too ambitious in solutions generatedSolutions generated are not feasibleToo many revision options are selectedQuestion 2.2.Which of the following is not an innovation
technique?(Points : 2)CombinationDiscoveryTantalizationSynchronizationQuestion 3.3.Which of the following steps should be used to
create involvement and gather ideas?(Points : 2)Executive kick-off workshopInternal mobilizationFuture process metric projectionSimulationQuestion 4.4.Which of the following activities is not
related to innovation?(Points : 2)Role playingForecastingDemonstrationBrainstormingQuestion 5.5.Process gap analysis does not include which of
the following?(Points : 2)People skills evaluationProcess issuesRelevant metricsRequired changesunit 7Quiz 7There is a portfolio of projects where there is a strong
interdependency. Which type of implementation strategy should the organization
employ when rolling out changes?Student Answer: Big BangParallelRelayTake overPoints Received: 0 of 2Comments:Question 2. Question : If a revised process cannot be put
into place at the same time as the old process, which type of implementation
strategy should the organization employ?Student Answer: Big BangParallelRelayTake overPoints Received: 0 of 2Comments:Question 3. Question : A process is being implemented in a
large scale project where there is a great deal of similarities across the
various regions and business units. Which type of implementation strategy
should the organization employ?Student Answer: Big BangParallelRelayTake overPoints Received: 2 of 2Comments:Question 4. Question : Which type of plan is required to
deal with reversing an implementation?Student Answer: Roll-out planBack-out planContingency planPilot programPoints Received: 2 of 2Comments:Question 5. Question : User acceptance testing takes place
in which of the following activities?Student Answer: Roll-out planningBack out planningContingency planningPilot programPoints Received: 0 of 2Comments:unit 9Question 1.1.The deliverable value monitoring and
maximization would be used in which phase?(Points : 2)EnablementFoundationsRealize valueSustain performanceQuestion 2.2.Refining the performance management approach is
used in which phase?(Points : 2)EnablementFoundationsRealize valueSustain performanceQuestion 3.3.Which of the following would not be an input
from the Understand phase to the Sustainable performance phase?(Points : 2)Prioritized quick winsPerformance measuresMetrics baselinePeople capability matrixQuestion 4.4.Which of the following should not be embedded
in an organizations performance management?(Points : 2)Stakeholder visions and expectationsManagement expectationsCustomer experience throughout the processCosts of implementationQuestion 5.5.When evaluating project results, all of the
below are appropriate assessments except:(Points : 2)how much headcount was reduced.how much faster the processes are executed.how much employee satisfaction has improved.how much customer satisfaction has improved.unit 8Question 1. Question :Identifying potential benefits and entering in a benefits
register should be accomplished in which phase?Launch PadUnderstandInnovateImplementQuestion 2. Question :Establishing baselines and comparative measurements should
be carried out in which phase?Sudent Answer: Launch PadUnderstandInnovateImplementQuestion 3. Question :The critical success factors in this phase include all of
the following except:Planning benefit delivery with respect to timeframes and
costsAgreement of the roles, responsibilities and
accountabilitiesMapping out process detailsBenchmarking against other organizationsQuestion 4. Question :Checks in the value monitoring maximization step do not
include:Creating an organization chartAuditing internal compliance against benefit targetsReviewing project plans and registers to ensure completion
of required activitiesReviewing benefitsQuestion 5. Question :Benefits delivery and tracking is part of which phase?FoundationsInnovateRealize valueSustainable performanceunit 6Question 1.1.Which of the following is not an objective of
the organizational chart created in the People Phase?(Points : 2)Minimize departmental interfacesCreate direct access to upper managementMaximize process effectiveness and efficiencyMinimize the layers of managementQuestion 2.2.The goal of the people core capabilities gap
analysis is to:(Points : 2)Determine the gap in the skills required between the current
and redesigned process.Determine the gap in the skills required between management
and line employees.Determine the gaps in skills required that automation will
be designed to fill in.Determine the increased capacity required to compensate for
the lacking skills.Question 3.3.In a RASCI model,R stands for:(Points : 2)RescheduleResourceResponsibilityReviewQuestion 4.4.Which of the following is not a key element of
a people strategy?(Points : 2)Relevant corporate valuesReward and recognitionLearning and developmentJob creationQuestion 5.5.The workplace shifts that must be considered in
the People Phase do not include:(Points : 2)Need for flexible working hoursIncreasing number of contractorsUse of mobile technologyUnions and labor lawsunit 41.Which of the following is not true about quick wins?(Points : 2)Quick wins can help the project become self-funding.Quick wins should be suggested by front line employees.Quick wins do not need approval so they can be executed
quickly.Quick wins must be validated to ensure feasible
implementation.Question 2.2.The reasons to complete a metric analysis do
not include which of the following?(Points : 2)Provide an analytical view of the organizationAid in the prioritization of the processesIdentify poorly performing employeesAllow benchmarking of processQuestion 3.3.The Understand phase accomplishes all of the
following except:(Points : 2)Ensure a common understanding of the factsDevelop solutions for fixing deficienciesObtain key metrics for establishing baselinesDetermine whether improvement is possible or necessaryQuestion 4.4.Process modeling does not accomplish which of
the following:(Points : 2)Create a map to which all employees must adhereDemonstrate the shortcomings of the current situationCreate a common understanding of the processProduce models that can be used as documentationQuestion 5.5.The Understand phase report should include all
of the following except:(Points : 2)Purpose of this phaseList of stakeholdersIdentified issues and causesProposed solutionsUnit 1 Assignment: Defining a Business ProcessYour book proposes a business process management (BPM) model
that consists of 10 phases. As you learn about each of these phases, you will
be applying the concepts to a specific business process.You will select the process you will use in this Assignment.
You will prepare the foundation for your project by identifying a real-world
organization that would benefit from applying the business process management
(BPM) model in the workplace. You may select the organization where you
currently work OR where you previously worked. If possible, you should strive
to choose an organization and process that you have knowledge about. If you
select an organization that you do not have direct contact with, be sure you
can gather sufficient information (via the library, the Internet, or by
interview) about the organization and its operations.It is important to select a process that will provide a good
basis for applying the various phases that you will be learning. To get a
better understanding of what is coming up, it is recommended that you carefully
read the two and a half page summary of the 10 phases that starts on page 106.
This may give you an idea of what type of questions you will be asking about
the process you select.For this Assignment, write a paper that includes the
following components (use the subheadings below):OrganizationIdentify and provide details regarding the organization for
which you will be presenting information about the BPM model. Include the
company name, location, size, and primary business area (What does the business
do?). Also, describe what connection you have to the organization, if any. If
not, explain how you will gather information about their operations.ProcessDescribe the business process that you have selected, as you
did in the discussion. Clearly state:1. The objective of the process.2. The scope (Where the process begins and ends).3. A brief description of those involved.In order to ensure the process you select is rich enough to
support this project; your answer to the items in the following checklist must
be yes.Briefly explain each item:? Significance: Does this process have some strategic
significance or a significant impact on the operations of the organization?? Scope: Does this process have various stakeholders, in
addition to multiple people involved in its execution?? Clarity: Is it possible to identify and list the steps in
this process, from beginning to end?? Outcomes: Are there specific goals and deliverables
associated with this process that can be listed and measured?Justification1) Why should the company undertake a BPM project on this
process (what are some triggers)?2) How can this business or organization benefit the BPM
model?Grading note:In the grading rubric below, you will see a
section on analysis andcritical thinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the
process/organization you selected. Writing in general terms, without applying
the concepts and analyzing your specific project, may get you points in the
content section, but you will lose points in the analysis section.Directions for Submitting Your AssignmentCompose your Assignment as a Microsoft Word document and
save it asUsername-MT400- Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 1.docx). Submit your file by selecting the Unit 1:
Assignment Dropbox by the end of Unit 1.Review the grading rubric below before beginning this
activity.Assignment grading rubric = 60 pointsnit10 Assignment: BPM and Global CompetitivenessIn this Assignment on case analysis of two global companies
implementing BPM, you will engage in developing the following professional
competencies:?Global awarenessFor this Assignment, respond using the critical elements
below:Critical Elements:? Write your original response in Standard American English,
paying special attention to grammar, style, and mechanics.? Respond to the questions in a thorough manner, providing
specific examples of both the expected benefits and the risks/issues.? Ensure that your viewpoint and purpose are clearly stated.? Demonstrate logical and appropriate transitions from one
idea to another.? Your paper should be highly organized, logical, and
focused.In this Assignment, you will analyze cases 1 and 2 from the
chapter and respond to questions related to the role of BPM in global
competitiveness.1. Case 1 describes a global automotive component company.
There were issues that limited the companys ability to be more competitive in
the global marketplace and they were able to address these through a BPM
project. What were these issues and what were the expected benefits from BPM to
help them become more competitive?2. How do you assess their success? If you think they are
doing well, what were the critical success factors they were able to implement?
If they are not doing well, why not (what are the risks they failed to
mitigate?)Part II Quick winsIn the second part of the Assignment, identify two quick
wins for your process. Describe what they are, how they can be accomplished
quickly and why they will provide a boost to the project.Part II Quick winsQuick win 1DetailsQuick win 2DetailsDirections for Submitting Your AssignmentCompose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 4.docx). Submit your file by selecting the Unit 4: Assignment
Dropbox by the end of Unit 4.Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the process/organization
you selected. Writing in general terms without applying the concepts and
analyzing your specific project may get you points for content section, but you
will lose points in the analysis section.Review the grading rubric below before beginning this
activity.Assignment grading rubric = 60 pointsUnit 4 Assignment: Metrics and Quick WinsUnit 2 Assignment: Strategy-Process AlignmentFollowing your Discussion this week, you are going to
explore the strategy of an organization then evaluate the connection of the
selected process to this strategy.For this Assignment, write a paper that includes the
following components (use the subheadings below):Part I Organizations StrategyBriefly describe the following elements regarding your
selected organization:1. Vision/Mission2. Goals3. Implementation strategy. (Use the model by Treacy and
Wiersma in Chapter 13 and identify which one of the three strategic options
fits the companys approach the best, explain how and why).Part II Alignment of the Process to the Company StrategyIn this section of the Assignment, you are going to evaluate
a specific business process based on criteria detailed below. If you already
have selected a business process, continue using that and skip to the next
paragraph. If you have not yet selected the business processyou will use for
these Assignments, then begin by selecting one. E-mail your instructor and
clearly describe the objective of this process, the participants, and the
strategic significance for the company. The business process you select must
have a clear beginning and an end, with identifiable, specific steps. Your
instructor will confirm that the process you selected is suitable, or ask you
to select another one.Based on the concepts in Chapter 13, assess the following
elements:1. How well does the process you selected supports strategic
choice (based on #13 above)? Your analysis should be specific to the selected
business process and not a general discussion of the business.2. Where in Table 13.6 would this process fall with respect
to the BPM activity and approach? Explain.Directions for Submitting Your AssignmentCompose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 2.docx). Submit your file by selecting the Unit 2: Assignment
Dropbox by the end of Unit 2.Grading note: In the grading rubric below, you will see a
section on analysis and critical thinking. The points in this section will
partly be based on your ability to apply the conceptdiscussed in your Assignment to the specific circumstances
and details of the process/organization you selected. Writing in general terms
without applying the concepts and analyzing your specific project may get you
points for content section, but you will lose points in the analysis section.Review the grading rubric below before beginning this
activity.Assignment grading rubric = 60 pointsUnit 2 Assignment: Strategy-Process AlignmentUnit 2 [MT400: Business Process Management]Unit 5 Assignment: Innovation and RiskThe chapter on the Innovate phase lists the recommended
steps to ensure that the phase is executed successfully. In this Assignment,
you will explore the risks associated with not carrying out these steps
properly and you will examine which types of innovation activities would be
best.In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.For this Assignment, write a paper that answers the
following questions (use the subheadings/numbered questions below to organize
your paper):Question 1 Risk AnalysisWhich of the steps that the book recommends for the Innovate
phase do you think is most critical for your BPM project?1. Explain the importance of the step for your selected
process. Be specific to your situation; do not describe the significance of the
step in general terms.2. Justify your answer by stating what risks will arise if
the step you identified is not carried out properly.3. Explain what measures you will take to implement this
step properly and mitigate these risks in your project.Do not provide generalities. Make sure you are specific
about both the risks and the measures as they apply to your selected process.Question 2 Innovation ActivitiesThere are many different activities for creating solutions
identified in the Understand phase. The effectiveness of these activities
depends on many factors, including the organizational makeup and the circumstances
of the process.Describe an innovation activity that you think will work
best for your selected organization. Include the following details:1.Describe the activity.Unit 5 [MT400: Business Process Management]2. Describe the objectives of the activity.3. List who should be participating.Directions for Submitting Your AssignmentCompose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 5.docx). Submit your file by selecting the Unit 5: Assignment
Dropbox by the end of Unit 5.Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the process/organization
you selected. Writing in general terms without applying the concepts and
analyzing your specific project may get you points for content section, but you
will lose points in the analysis section.Review the grading rubric below before beginning this
activity.Assignment grading rubric = 60 pointsUnit 5 Assignment: Innovation and RiskIn this Assignment, you will examine the roles in the
selected business process and the performance management in the organizations.In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.For this Assignment, write a paper that answers the
following questions (use the subheadings/numbered questions below to organize
your paper):RASCI Model and Performance Management1. In any process, it is important to have a clear
definition of who is responsible for the activity and to whom they are
accountable, in addition to identifying those that may be in support positions.
Following the RASCI model described on page 362, create a table similar to 18.2
which define these roles for your selected process. In addition to including
the table, describe each role briefly.2. As you explored in the Discussion Board, the performance
measures play a large role in determining the actions of the employees involved
in the process. Identify three performance management metrics you will use to
promote effective behavior from those involved in your selected process.
Clearly explain the how the metric will be assessed, what the expected targets
would be and how the metrics fit the process objectives.After you answer the 2 questions above, include a section in
which you briefly summarize the following, based on your work in the previous
units. This summary should not be more than 1 page.1. Who are the stakeholders you identified for this process?
What are their expectations?2. What were the three metrics you identified to follow as
the project proceeds?3. Which innovation activity did you recommend for your
project? What were the goals and who would be participating?Directions for Submitting Your AssignmentCompose your Assignment as a Microsoft Word document and
save it as Username-MT400- Assignment-Unit#.docx (Example:TAllen-MT400
Assignment-Unit 6.docx).Unit 6 [MT400: Business Process Management]Submit your file by selecting the Unit 6: Assignment Dropbox
by the end of Unit 6.Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the
process/organization you selected. Writing in general terms without applying
the concepts and analyzing your specific project may get you points for content
section, but you will lose points in the analysis section.Review the grading rubric below before beginning this
activity.Assignment grading rubric = 60 pointsUnit 6 Assignment: RASCI Model and Performance ManagementAnalysis and Critical ThinkingUnit 9 Assignment: Mentors and ShadowingIn this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.As the BPM nears completion the process team must be
concerned not only with the best-fit roll-out option but also in providing
information to the work team that will handle the completed process or process
change to ensure they are successful. This often takes the form of
“mentoring.”Mentoring is most often a one-on-one activity in which an
experienced individual (the mentor) provides guidance and advice to someone
with less experience (the mentee). Any mentoring relationship is, by nature
of the process, a close one in which experiences, knowledge, and skills are
shared.The best way for mentors and mentees to share information is
through a process called “shadowing.” Shadowing occurs when the
mentee actively watches, follows, and participates in the activities,
processes, or actions that are completed by the mentor. This provides a
visceral and active learning environment.Consider the BPM process you have been designing this
semester and address the following (support your answers with research on
mentoring and shadowing through the Kaplan Library and Internet):1. Should all members of the BPM team be considered as
possible mentors? Explain and justify your answer.2. Who within the organization would be the mentee(s) for
the institutionalization of the new processes? Make sure you fully support your
conclusions.3. Identify ways in which mentors and mentees can use
shadowing as a method for tracking and assessing the ongoing changes within
the company after completion of the BPM project.After you answer the 3 questions above, include a section in
which you briefly summarize the following based on your work in the previous 2
units. This summary should not be more than one page.1. Which implementation strategy did you select as the best
fit for your selected process? Why?2. Which 3 metrics did you decide to use for assessing
project success? What were the target rates?AssignmentUnitDetails8[MT400:Busiandess
ProcessRubricManagement]Unit 8 Assignment: Establishing Baselines and Assessing
SuccessIn this Assignment, through the evaluation of baseline metrics,
you will engage in developing the following professional competencies:?Analyze quantitative dataOne of the key elements in realizing benefits is the
establishment of a baseline. Your book suggests that the completion of metrics
is an essential step at the time of modeling the current processes, and it is
this baseline from which improvements are measured. In this Assignment, you
will apply this concept to your project. You will also carry out a mathematical
analysis of a fictional situation and make a determination about success.To help you prepare for the Assignment, please view this 5
minute Kaplan Math Center video on percentages: Interpreting Percentage
Problems.In this Assignment, you are going to evaluate a specific
business process based on criteria detailed below. If you already have selected
a business process, continue using that and skip to the next paragraph. If you
have not yet selected the business process you will use for these Assignments,
then begin by selecting one. E-mail your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable, or ask you to select another one.For this Assignment, answer the following questions (use the
subheadings/numbered questions below to organize your paper):Question 1 Establishing baselinesTo begin with, list three metrics that you think can help
you quantify the performance of the current process. List and define the
metrics clearly, explain why each metric is important in the assessment of the
process and then give an example of the statistic units. For example, if your
metric is speed of processing it may be defined by how quickly each employee audits
a tax form, and the example would be that on average you would expect 8 tax
forms audited per hour. If you have already done this in a previous
Assignment, you may copy and paste a summary from that Assignment.Then, revisit the metrics that you selected for your
baseline. For each metric, clearly discuss the following:1) Describe what the metric is: how is it calculated and
used currently?2) As far as being used as a justifiable project goal, what
kind of a change in this metric would constitute success? How did you arrive at
this figure? If this target change figure is not possible to estimate now, then
describe how you wouldUnit 8 [MT400: Business Process Management]compute it if you were actually carrying out this project:
who would be involved and where would the data come from?3) Examine the risks outlined in Table 21.2. Which is most
likely to occur in this process revision? What actions would you take to
address this risk? Be specific to your organization and selected process when
addressing this; do not talk in generalities.Question 2 Case analysisRead the following case study and answer the questions at
the end.In 2009 it was decided that ABC Tire Company would implement
a BPM project with the following goals:? Decrease the labor cost per tire and? Increase profit from each tire sold by 5%.To track the success (or failure) of the project they
determined the following baseline data for2009.Total #MaterialsLaborAverageAverageof TiresCost PerCost PerRetail PriceProfit PerSoldTireTirePer TireTire22,594$21.23$12.67$119.00$85.10After implementing the BPM project ABC Tire Company reviewed
the value of the project after a year and identified the following information:Total # ofTotal MaterialsTotal LaborAverage RetailTires SoldCostCostPrice Per Tire27,669$533,450.00$397,555.00$122.13Using the data provided above calculate and fill in the
following table (show all your work; completing the table without the
calculations will result in no credit):MaterialsLaborAverage%%%Cost PerCostProfitIncreaseIncreaseIncreaseTirePerPer TireorororTireDecreaseDecreaseDecreaseinin LaborinMaterialscost PerAveragecost PerTireProfit PerTireTireUnit 8 [MT400: Business Process Management]After the table is complete, address the following
questions::1. Why is it important to ensure that the baseline data is
accurate?2. Was the project successful? Why or why not?Directions for Submitting Your ProjectCompose your Assignment as a Microsoft Word document and
save it as Username-MT400 – Assignment-Unit#.docx (Example: TAllen-MT400
Assignment-Unit 8.docx). Submit your file by selecting the Unit 8: Assignment
Dropbox by the end of Unit 8.Grading note:In the grading rubric below, you will see a
section on analysis and criticalthinking. The points in this section will
partly be based on your ability to apply the concepts discussed in your
Assignment to the specific circumstances and details of the
process/organization you selected. Writing in general terms without applying
the concepts and analyzing your specific project may get you points for content
section, but you will lose points in the analysis section.Review the grading rubric below before beginning this
activity.Assignment grading rubric = 60 pointsUnit 8 Assignment: Establishing Baselines and AssessingSuccessAssignment RequirementsPointsPoints EarnedPossibleby StudentsContent, Focus, Use of Text and Research:Selected and justified metrics to0-15be used for establishing abaseline.Calculated the correct values for0-10the table in question 2.Answered the questions0-5correctly in question 2.Unit 8 [MT400: Business Process Management]Analysis and Critical ThinkingResponses demonstrated critical0-18thinking and analysis andexhibited application ofinformation.Spelling, Grammar, APA FormatClear business writing. Spelling0-12and grammar are acceptable.Effective use of APA. Followedthe required format andinstructions.Total0-60