QSO-300
Final ExamOperations Management
Question 1
Identify some of the major risks that must be addressed by supply chain
management and give examples of how those supply chain risks can be
mitigated. (20 points)
Question 2
How does supply chain management contribute to the overall competitiveness of
the corporation? What factors have raised the strategic importance of the supply
chain management function? (20 points)
Question 3
Review W. Edwards Demings 14 Points for Implementing Quality Improvement
(Table 6.2 on page 212 in the textbook).
Are Demings 14 Points still valid in todays business environment, or are some
points no longer valid? (15 points)
Question 4
Describe the Six Sigma approach to quality, including the five steps in
the
process. How does a Six Sigma approach to quality differ from the total quality
management approach? (20 points)
Question 5
Compare and contrast the critical path method (CPM) and program
evaluation
and review technique (PERT). What type of project characteristics might
favor
PERT as the preferred project management tool? (20 points)
Question 6
Prepare a cause-and-effect
diagram for the outcome Commute time to work or
school varies. (25 points)
Question 7
The law firm of Dewey, Cheathum, and Howe is considering
opening a new office on the east coast of the United States. The two cities
under consideration are Philadelphia and New York. Based on the factor ratings
in the table below, in which city should the law firm locate? (25 points)

Factor

Weight

Philadelphia

New York

Customer Convenience

.25

70

80

Bank Accessibility

.20

40

90

Computer Support

.20

85

75

Rental Costs

.15

90

55

Labor Costs

.10

80

50

Taxes

.10

90

50

Question 8
Shirley Hopkins is developing a program in leadership
training for middle-level managers. Shirley has listed a number of activities
that must be completed before a training program of this nature can be
conducted. The activities, immediate predecessors, and times appear in the
accompanying table. Provide the following: a) AOA
diagram for these precedencies and b) What is the critical path? (17 points)

Activity

Immediate Predecessor

Time (days)

A

–

2

B

–

5

C

–

1

D

B

10

E

A,D

3

F

C

6

G

E,F

8

QSO-300
Final ExamOperations ManagementQuestion 1
Identify some of the major risks that must be addressed by supply chain
management and give examples of how those supply chain risks can be
mitigated. (20 points)Question 2
How does supply chain management contribute to the overall competitiveness of
the corporation? What factors have raised the strategic importance of the supply
chain management function? (20 points)Question 3
Review W. Edwards Demings 14 Points for Implementing Quality Improvement
(Table 6.2 on page 212 in the textbook).
Are Demings 14 Points still valid in todays business environment, or are some
points no longer valid? (15 points)Question 4
Describe the Six Sigma approach to quality, including the five steps in
the
process. How does a Six Sigma approach to quality differ from the total quality
management approach? (20 points)Question 5
Compare and contrast the critical path method (CPM) and program
evaluation
and review technique (PERT). What type of project characteristics might
favor
PERT as the preferred project management tool? (20 points)Question 6
Prepare a cause-and-effect
diagram for the outcome Commute time to work or
school varies. (25 points)Question 7The law firm of Dewey, Cheathum, and Howe is considering
opening a new office on the east coast of the United States. The two cities
under consideration are Philadelphia and New York. Based on the factor ratings
in the table below, in which city should the law firm locate? (25 points)FactorWeightPhiladelphiaNew YorkCustomer Convenience.257080Bank Accessibility.204090Computer Support.208575Rental Costs.159055Labor Costs.108050Taxes.109050Question 8Shirley Hopkins is developing a program in leadership
training for middle-level managers. Shirley has listed a number of activities
that must be completed before a training program of this nature can be
conducted. The activities, immediate predecessors, and times appear in the
accompanying table. Provide the following: a) AOA
diagram for these precedencies and b) What is the critical path? (17 points)ActivityImmediate PredecessorTime (days)A-2B-5C-1DB10EA,D3FC6GE,F8