1. Managers who use reinforcement must
do all of the following EXCEPT ________.
a. choose whether to use continuous or
partial reinforcement
b. decide whether to use conditioned or
unconditioned stimuli
c. identify the correct behavior to
reinforce
d. exercise caution so as not to too
extensively reinforce a behavior
2. The performance of a desired behavior
is reinforced on a(n) ________ when partial
reinforcement is used to encourage learning.
a. timely basis
b. continuous basis
c. sequential basis
d. intermittent basis
3. Which of the following is NOT one of
the four schedules of partial reinforcement?
a. fixed-interval schedule
b. sequentially-set schedule
c. fixed-ratio schedule
d. variable-ratio schedule
4. With a ________ schedule, a certain
number of desired behaviors must occur before
reinforcement is provided.
a. fixed-interval
b. variable-interval
c. fixed-ratio
d. variable-ratio
5. Fred Friend sometimes rewards his
workers by ordering out for pizza. He usually does this after
he has received three to five compliments on
his departments performance, but over time, it
averages out to every four compliments. Fred
is using a ________ schedule.
a. fixed-interval
b. variable-interval
c. fixed-ratio
d. variable-ratio
6. If a worker is unable to learn to
perform a complicated task all at once, ________ would be the
MOST effective in encouraging employees to
gradually acquire the skills and expertise needed to
perform at an adequate level.
a. positive reinforcement
b. shaping
c. operant conditioning
d. extinction
7. The law office of Smith and Smith is
one of safety and comfort. Co-workers are friends and
there are several office parties. However,
everything is not perfect. June has a large family and
her salary is just not enough to cover
everything. Bill makes the same salary but because he is
single and doesnt have many expenses, his
needs are met. Sam, a new employee, appreciates
the office parties but still feels out of the
loop. According to Maslow, who is most likely to be
motivated by interesting projects and
opportunities for growth?
a. June
b. Bill
c. Sam
d. any of the employees may be equally
motivated by interesting projects
8. Mick Box was recognized as
Salesperson of the Year because of his outstanding sales record.
Maslow would assert that Micks ________ needs
were met by this award.
a. ego
b. psychosocial
c. esteem
d. psychological
9. Regis Marzoni is hunting for a house
that will impress his neighbors and colleagues, and thus
show them that he has made it big. Maslows
hierarchy of needs theory would classify his
house hunting as being motivated by
_______needs.
a. physiological
b. safety
c. belonging
d. esteem
10. In ERG theory, ________ needs
involve self-development and creative, productive work.
a. growth
b. existence
c. relatedness
d. physiological
11. According to ERG theory, ________
needs include food, water, clothing, shelter, safe and
secure environment.
a. growth
b. existence
c. relatedness
d. physiological
12. Mark Ludwigs attempts at becoming a
commercial illustrator have led to frustration, despite
his desire to improve his creative skills and
be productive as an artist. According to Alderfers
ERG theory, once Mark accepts that he will be
unable to become an illustrator, he is MOST
LIKELY to ________.
a. focus more on his workplace
relationships
b. start taking bookkeeping classes at
the local community college
c. increase his level of persistence
d. begin displaying dysfunctional
behaviors
13. Possible disadvantages of job
enrichment include all of the following EXCEPT ________.
a. unwanted additional responsibility
b. expensive and impossible to do
c. reduced efficiency
d. repression of intrinsic motivation
14. The primary focus of the job
characteristics model is identifying which job characteristics
contribute to ________.
a. work that is extrinsically motivating

b. intrinsically motivating work
c. skill variety of workers
d. growth-need strength of workers
15. In the job characteristics model,
the extent to which a job involves performing a whole piece of
work from beginning to end is referred to as
________.
a. job crafting
b. task identity
c. autonomy
d. task significance
16. Jerry finds his job as an intensive
care nurse very rewarding and challenging. No day is ever
the same. Jerrys one complaint is that he
does not always find out how his patients do after
leaving his unit. On a whole, he is satisfied
with his schedule. Jerry will MOST LIKELY rank low
in what core job dimension?
a. task identity
b. task significance
c. autonomy
d. skill variety
17. George is a mail carrier for the
post office. While George enjoys his job and recognizes that
he is making an important difference to
peoples livesdelivering their mail to themhe is
bored with his job and wishes that he has more
opportunities to learn new things and then use
what he learned. George would be happier if he
had more ________ in his job.
a. task significance
b. feedback
c. skill variety
d. autonomy
18. In the job characteristics model,
the extent to which a job has an impact on the lives or work
of other people in or out of the organization
is referred to as ________.
a. feedback
b. task variety
c. skill identity
d. task significance
19. One way to view personal stressors
is by categorizing them as ________.
a. sources of positive or negative
affectivity
b. major or minor work-life linkages
c. overload or underload factors
d. major or minor life events
20. ________ are not job-related
stressors.
a. Arguments with a boss
b. Increased job responsibilities
c. Serious illnesses
d. Angry customers
21. ________ occurs when the set of
behaviors or tasks a person in an organization is expected to
perform
are at odds with each other.
a. Role ambiguity
b. Role conflict
c. Work-life linkage
d. Role dissension
22. David Nichols is a quality assurance
manager at one of the ABC Companys manufacturing
plants. His job requires him to head up the
plants quality committee. This committee has
recently become critical of the job being done
by the instrumentation lab, a department that
reports to David. His need to deal with the
committees criticism of the lab and his
management role at the lab may generate stress
that would be due to ________.
a. role conflict
b. work-life balance stress
c. role tension
d. overload
23. A company hires two new employees.
While Ellen is training Seth, she gives him a detailed
explanation of what he has to do and what he
should do if he wants to be promoted in the
company. Jenny, who has been working at the
company for years, has a very different position
than Thomas, the new employee whom she is
training. She tells him all about her job and
expectations, but has little information to
give him on what his job will entail. What is Thomas
MOST LIKELY to feel?
a. role ambiguity
b. work-life linkage stress
c. role tension
d. role dissension
24. Not having enough work to do, known
as ________, can be stressful for employees.
a. underload
b. slack time
c. break time
d. job rotation
25. Why do organizations use
emotion-focused coping strategies?
a. They equip employees with ways to
better handle the stress.
b. They lessen the workload for
employees.
c. They make the problems go away.
d. They solve some problems but also
introduce new ones.

1. Managers who use reinforcement must
do all of the following EXCEPT ________.a. choose whether to use continuous or
partial reinforcementb. decide whether to use conditioned or
unconditioned stimulic. identify the correct behavior to
reinforced. exercise caution so as not to too
extensively reinforce a behavior2. The performance of a desired behavior
is reinforced on a(n) ________ when partial reinforcement is used to encourage learning.a. timely basisb. continuous basisc. sequential basisd. intermittent basis3. Which of the following is NOT one of
the four schedules of partial reinforcement?a. fixed-interval scheduleb. sequentially-set schedulec. fixed-ratio scheduled. variable-ratio schedule4. With a ________ schedule, a certain
number of desired behaviors must occur before reinforcement is provided.a. fixed-interval b. variable-interval c. fixed-ratio d. variable-ratio 5. Fred Friend sometimes rewards his
workers by ordering out for pizza. He usually does this after he has received three to five compliments on
his departments performance, but over time, it averages out to every four compliments. Fred
is using a ________ schedule.a. fixed-interval b. variable-interval c. fixed-ratio d. variable-ratio6. If a worker is unable to learn to
perform a complicated task all at once, ________ would be the MOST effective in encouraging employees to
gradually acquire the skills and expertise needed to perform at an adequate level. a. positive reinforcementb. shapingc. operant conditioningd. extinction7. The law office of Smith and Smith is
one of safety and comfort. Co-workers are friends and there are several office parties. However,
everything is not perfect. June has a large family and her salary is just not enough to cover
everything. Bill makes the same salary but because he is single and doesnt have many expenses, his
needs are met. Sam, a new employee, appreciates the office parties but still feels out of the
loop. According to Maslow, who is most likely to be motivated by interesting projects and
opportunities for growth?a. Juneb. Billc. Samd. any of the employees may be equally
motivated by interesting projects8. Mick Box was recognized as
Salesperson of the Year because of his outstanding sales record. Maslow would assert that Micks ________ needs
were met by this award. a. ego b. psychosocial c. esteem d. psychological 9. Regis Marzoni is hunting for a house
that will impress his neighbors and colleagues, and thus show them that he has made it big. Maslows
hierarchy of needs theory would classify his house hunting as being motivated by
_______needs.a. physiological b. safety c. belonging d. esteem 10. In ERG theory, ________ needs
involve self-development and creative, productive work. a. growth b. existence c. relatedness d. physiological11. According to ERG theory, ________
needs include food, water, clothing, shelter, safe and secure environment.a. growth b. existence c. relatedness d. physiological 12. Mark Ludwigs attempts at becoming a
commercial illustrator have led to frustration, despite his desire to improve his creative skills and
be productive as an artist. According to Alderfers ERG theory, once Mark accepts that he will be
unable to become an illustrator, he is MOST LIKELY to ________.a. focus more on his workplace
relationshipsb. start taking bookkeeping classes at
the local community collegec. increase his level of persistenced. begin displaying dysfunctional
behaviors13. Possible disadvantages of job
enrichment include all of the following EXCEPT ________.a. unwanted additional responsibilityb. expensive and impossible to doc. reduced efficiencyd. repression of intrinsic motivation14. The primary focus of the job
characteristics model is identifying which job characteristics contribute to ________.a. work that is extrinsically motivating
b. intrinsically motivating workc. skill variety of workersd. growth-need strength of workers15. In the job characteristics model,
the extent to which a job involves performing a whole piece of work from beginning to end is referred to as
________.a. job craftingb. task identityc. autonomyd. task significance16. Jerry finds his job as an intensive
care nurse very rewarding and challenging. No day is ever the same. Jerrys one complaint is that he
does not always find out how his patients do after leaving his unit. On a whole, he is satisfied
with his schedule. Jerry will MOST LIKELY rank low in what core job dimension?a. task identityb. task significancec. autonomyd. skill variety17. George is a mail carrier for the
post office. While George enjoys his job and recognizes that he is making an important difference to
peoples livesdelivering their mail to themhe is bored with his job and wishes that he has more
opportunities to learn new things and then use what he learned. George would be happier if he
had more ________ in his job. a. task significanceb. feedbackc. skill varietyd. autonomy18. In the job characteristics model,
the extent to which a job has an impact on the lives or work of other people in or out of the organization
is referred to as ________.a. feedbackb. task varietyc. skill identityd. task significance19. One way to view personal stressors
is by categorizing them as ________.a. sources of positive or negative
affectivityb. major or minor work-life linkagesc. overload or underload factorsd. major or minor life events20. ________ are not job-related
stressors.a. Arguments with a boss b. Increased job responsibilities c. Serious illnesses d. Angry customers21. ________ occurs when the set of
behaviors or tasks a person in an organization is expected to perform
are at odds with each other.a. Role ambiguityb. Role conflictc. Work-life linkaged. Role dissension 22. David Nichols is a quality assurance
manager at one of the ABC Companys manufacturing plants. His job requires him to head up the
plants quality committee. This committee has recently become critical of the job being done
by the instrumentation lab, a department that reports to David. His need to deal with the
committees criticism of the lab and his management role at the lab may generate stress
that would be due to ________.a. role conflictb. work-life balance stressc. role tensiond. overload23. A company hires two new employees.
While Ellen is training Seth, she gives him a detailed explanation of what he has to do and what he
should do if he wants to be promoted in the company. Jenny, who has been working at the
company for years, has a very different position than Thomas, the new employee whom she is
training. She tells him all about her job and expectations, but has little information to
give him on what his job will entail. What is Thomas MOST LIKELY to feel?a. role ambiguityb. work-life linkage stressc. role tensiond. role dissension24. Not having enough work to do, known
as ________, can be stressful for employees.a. underloadb. slack timec. break timed. job rotation25. Why do organizations use
emotion-focused coping strategies?a. They equip employees with ways to
better handle the stress.b. They lessen the workload for
employees.c. They make the problems go away.d. They solve some problems but also
introduce new ones.