1. According to the text, conflict resolution is a(n)
___________.
a. set of skills that
can be learned
b. intuitive skill
c. skill that is not very useful
d. None of the above.
2. Which of the following is NOT an essential feature of
Wilmot and Hockers definition of
interpersonal
conflict?
a. an expressed struggle
b. independence
c. incompatible goals
d. scarce resources
3. Terry and Pat have been in a committed romantic relationship
for the last five years. Both an
increased intensity
and frequency of conflict have characterized their relationship. Recently
both of them have
become less invested in the relationship and have sought out others to
fulfill some of their
needs for affection, inclusion, and control. Basically, they dont rely on
each other for much
and have come to expect less and less from each other. Terry and Pats
choices reflect which
of the five features that contribute to destructive conflict.
a. Escalatory spirals
b. Avoidance spirals
c. Retaliation
d. Inflexibility and rigidity
4. Suki and Laura are best friends. Laura feels betrayed
because Suki is so caught up in her new
relationship with her
boyfriend that she doesnt appear to have time for Laura. In this
instance, the
conflict is fueled by _________.
a. interdependence
b. perceived incompatible goals
c. perceived scarce resources
d. avoidance of the issues
5. A spiral that moves only in one direction upward and
onward is an example of a(n)
_________ spiral.
a. devitalized
b. regressive
c. progressive
d. escalatory
6. Which of the following is an advantage and function of
conflict?
a. Conflict can function to clear out resentments and help
people understand each other.
b. One partner can prove how right s/he is.
c. You never need to look at another persons point of view.
d. The relationship can end and you can be free to pursue
other goals.
7. According to your text, __________ criticize more than
__________ in marital conflicts.
a. adults; children
b. men; women
c. women; men
d. students; teachers
8. Wilmot and Hocker discuss several benefits of improving
your conflict management skills.
Which of the
following is one of those benefits?
a. You can learn to always get what you want.
b. People around you will benefit from your improved skills.
c. You can improve your relationships.
d. b and c are both correct.
9. If you are upset with your roommate, and you show it by
playing your stereo loud enough to be
annoying, the authors
of your text would say you are demonstrating which of the following
dimensions of
conflict?
a. expressed struggle
b. perceived incompatible goals
c. perceived interference
d. interdependence
10. Most expressed struggles are activated by _________.
a. internal stress
b. ambivalence
c. conflicting internal dialogues
d. a triggering event
11. Which of the following BEST describes an aggressive
system?
a. Snide comments are fine.
b. If someone has a concern, dont respond to it.
c. Strong feelings are seen as normal and are allowed.
d. Have an audience present when you engage someone.
12. Which of the following statements is a commonly-held
negative view of conflict?
a. Harmony is normal and conflict is abnormal.
b. Anger is the only emotion in conflict interaction.
c. Conflict should never be escalated.
d. All of the above.
13. The following statement by Justin about a conflict with
his sister, Shannon, is an example of
which of the conflict
metaphors below?
The next time she
says something about my lifestyle Im likely to blow longer and louder
than a Mt. St.
Helens eruption.
a. Conflict is a trial.
b. Conflict is an act of nature.
c. Conflict is a balancing act.
d. Conflict is warlike and violent.
14. According to Wilmot and Hocker, the central metaphor
used to describe conflict is
__________.
a. conflict is a war.
b. conflict is a dance.
c. conflict is a mess.
d. conflict is a balancing act.
15. Metaphors that help us to envision ways to transfrom a
conflict are __________.
a. neutral
b. transformative
c. realistic
d. a succinct view of the situation
16. Which of the communication cultures will frown upon
self-expression if it is not used to
further the needs of
a group?
a. feminine communication culture
b. masculine communication culture
c. Asian communication culture
d. Native American culture
17. In this approach, individuals are assume to learn to be
male or female based on
communication and
observation.
a. social learning theory
b. the Lens Model of conflict
c. attribution theory
d. collectivist theory
18. Both men and women have the opportunity to choose which
communication behavior?
a. domination
b. competition
c. avoidance
d. a wide range of communication behaviors
19. According to Wilmot and Hocker, which type of family is
characterized by walking away from
conflicts, never
raising your voices, not telling anyone if there is a struggle, and keeping
strong feelings to
yourself?
a. collaborative family
b. permissive family
c. aggressive family
d. avoidant family
20. According to the text, all of the following are neutral
metaphors about conflict except:
a. conflict is a game.
b. conflict is a heroic adventure.
c. conflict is a balancing act.
d. conflict is a mess.
21. Steve and Bonnie disagree on how to spend the money they
receive from their tax refund.
Steve wants to take
the family on a trip to Seattle and Bonnie wants to save if for a rainy day.
What type of goal
does this conflict interaction represent?
a. identity
b. process
c. topic
d. relational
22. The goals one has for the outcome of a conflict prior to
actively engaging in it are called
__________ goals.
a. relational
b. transitive
c. prospective
d. retrospective
23. A newlywed couple was having trouble resolving their
disputes. The husband felt like he was
trying to solve the
problems, but his wife did not take him seriously during the discussions
because she would do
something else while they were talking–laundry, redecorating, etc.
They decided that
they would have a meeting to discuss issues when they arose. The
meeting would be a
time where they would shut out all distractions and discuss the situation
until a solution
arose. What is the paramount goal in this situation?
a. topic
b. relationship
c. identity
d. process
24. Which of the following are considered to be the
drivers of disputes?
a. topic; relationship
b. relationship; identity
c. identity; process
d. process; topic
25. Relationship goals refer to those that answer the
question:
a. What do we want?
b. Who are we to each other?
c. Who am I in this interaction?
d. What communication process will be used?

Text:
Interpersonal Conflict
Eighth Edition, 2011
ISBN-13: 978-0-07-338513-6
William Wilmot and Joyce Hocker
McGraw Hill1. According to the text, conflict resolution is a(n)
___________. a. set of skills that
can be learned b. intuitive skillc. skill that is not very usefuld. None of the above.2. Which of the following is NOT an essential feature of
Wilmot and Hockers definition of interpersonal
conflict?a. an expressed struggleb. independencec. incompatible goalsd. scarce resources3. Terry and Pat have been in a committed romantic relationship
for the last five years. Both an increased intensity
and frequency of conflict have characterized their relationship. Recently both of them have
become less invested in the relationship and have sought out others to fulfill some of their
needs for affection, inclusion, and control. Basically, they dont rely on each other for much
and have come to expect less and less from each other. Terry and Pats choices reflect which
of the five features that contribute to destructive conflict.a. Escalatory spiralsb. Avoidance spiralsc. Retaliationd. Inflexibility and rigidity4. Suki and Laura are best friends. Laura feels betrayed
because Suki is so caught up in her new relationship with her
boyfriend that she doesnt appear to have time for Laura. In this instance, the
conflict is fueled by _________.a. interdependenceb. perceived incompatible goalsc. perceived scarce resourcesd. avoidance of the issues5. A spiral that moves only in one direction upward and
onward is an example of a(n) _________ spiral. a. devitalizedb. regressivec. progressived. escalatory6. Which of the following is an advantage and function of
conflict?a. Conflict can function to clear out resentments and help
people understand each other.b. One partner can prove how right s/he is.c. You never need to look at another persons point of view.d. The relationship can end and you can be free to pursue
other goals.7. According to your text, __________ criticize more than
__________ in marital conflicts.a. adults; childrenb. men; womenc. women; mend. students; teachers8. Wilmot and Hocker discuss several benefits of improving
your conflict management skills. Which of the
following is one of those benefits?a. You can learn to always get what you want.b. People around you will benefit from your improved skills.c. You can improve your relationships.d. b and c are both correct.9. If you are upset with your roommate, and you show it by
playing your stereo loud enough to be annoying, the authors
of your text would say you are demonstrating which of the following dimensions of
conflict?a. expressed struggleb. perceived incompatible goalsc. perceived interferenced. interdependence10. Most expressed struggles are activated by _________.a. internal stressb. ambivalencec. conflicting internal dialoguesd. a triggering event11. Which of the following BEST describes an aggressive
system?a. Snide comments are fine.b. If someone has a concern, dont respond to it.c. Strong feelings are seen as normal and are allowed.d. Have an audience present when you engage someone.12. Which of the following statements is a commonly-held
negative view of conflict?a. Harmony is normal and conflict is abnormal.b. Anger is the only emotion in conflict interaction.c. Conflict should never be escalated.d. All of the above. 13. The following statement by Justin about a conflict with
his sister, Shannon, is an example of which of the conflict
metaphors below? The next time she
says something about my lifestyle Im likely to blow longer and louder than a Mt. St.
Helens eruption.a. Conflict is a trial.b. Conflict is an act of nature.c. Conflict is a balancing act.d. Conflict is warlike and violent.14. According to Wilmot and Hocker, the central metaphor
used to describe conflict is __________.a. conflict is a war.b. conflict is a dance.c. conflict is a mess.d. conflict is a balancing act.15. Metaphors that help us to envision ways to transfrom a
conflict are __________.a. neutral b. transformativec. realisticd. a succinct view of the situation16. Which of the communication cultures will frown upon
self-expression if it is not used to further the needs of
a group?a. feminine communication cultureb. masculine communication culturec. Asian communication cultured. Native American culture17. In this approach, individuals are assume to learn to be
male or female based on communication and
observation.a. social learning theory b. the Lens Model of conflictc. attribution theoryd. collectivist theory18. Both men and women have the opportunity to choose which
communication behavior?a. domination b. competition c. avoidanced. a wide range of communication behaviors 19. According to Wilmot and Hocker, which type of family is
characterized by walking away from conflicts, never
raising your voices, not telling anyone if there is a struggle, and keeping strong feelings to
yourself?a. collaborative familyb. permissive familyc. aggressive familyd. avoidant family20. According to the text, all of the following are neutral
metaphors about conflict except:a. conflict is a game.b. conflict is a heroic adventure.c. conflict is a balancing act.d. conflict is a mess.21. Steve and Bonnie disagree on how to spend the money they
receive from their tax refund. Steve wants to take
the family on a trip to Seattle and Bonnie wants to save if for a rainy day. What type of goal
does this conflict interaction represent?a. identityb. processc. topicd. relational22. The goals one has for the outcome of a conflict prior to
actively engaging in it are called __________ goals.a. relationalb. transitivec. prospectived. retrospective23. A newlywed couple was having trouble resolving their
disputes. The husband felt like he was trying to solve the
problems, but his wife did not take him seriously during the discussions because she would do
something else while they were talking–laundry, redecorating, etc. They decided that
they would have a meeting to discuss issues when they arose. The meeting would be a
time where they would shut out all distractions and discuss the situation until a solution
arose. What is the paramount goal in this situation?a. topicb. relationshipc. identityd. process24. Which of the following are considered to be the
drivers of disputes? a. topic; relationshipb. relationship; identityc. identity; processd. process; topic25. Relationship goals refer to those that answer the
question:a. What do we want?b. Who are we to each other?c. Who am I in this interaction?d. What communication process will be used?Text:Interpersonal ConflictEighth Edition, 2011ISBN-13: 978-0-07-338513-6William Wilmot and Joyce HockerMcGraw Hill