Module 5 – Case
CONTROLLING
Assignment Overview
Of course having solid control
processes is essential for any successful organization. Some organizations like
to seek formal recognition for their control functions through independent
certifications such as ISO 9000. In order to receive ISO certification, you
need to extensively follow and document a long list of published standards and
then have an outside evaluator certify that you are meeting these standards.
ISO certification has both
proponents and critics. Proponents argue that meeting ISO standards through
certification will improve organizational control functions and also help
signal to the outside world that you are running a solid operation with high
standards. However, critics point to the huge amount of time and money spent on
documentation that may be excessive. Critics also say that ISO focuses on
documentation of processes rather than the actual quality/efficiency of the
process.
For this assignment, first read
up on ISO certification and examine the arguments both for and against it. Then
read up on a new start-up company called Clinkle and consider whether or not
ISO 9000 would be appropriate for this new company to seek. Clinkle is new
online payment company that has received a lot of media attention recently but
has also had its ups and downs. It has raised a lot of money from investors but
is still at an early stage with no revenue yet.
Here are some articles on ISO
certification to get you started:
Seddon, J. (1997). Ten
arguments against ISO 9000, Managing Service Quality 7(4), pp.
162-168. [ProQuest]
Wahid, R., & Corner,
J. (2009). Critical success factors and problems in ISO 9000 maintenance.
The International Journal of
Quality & ReliabilityManagement 26 (9), pp. 881-893.
Here are some articles on Clinkle
to get you started:
Smart money follows mobile
payment app Clinkle (July 4, 2013). Irish Times, Dublin [ProQuest]
Clinkle raises $25 million in
seed financing as it prepares to change the way people transact. (June 27,
2013). Business Wire, New York [ProQuest]
Case Assignment
After doing research and
carefully considering whether or not ISO certification is the right option for
Clinkle, write a 4- to 5-page paper answering the following questions:
1.
What aspects of the control function of management do you think
should be the most important to Clinkle?
2.
What would be the main benefits to Clinkle of obtaining ISO
certification?
3.
What would be the main disadvantages to Clinkle of obtaining ISO
certification?
4.
Overall, should Clinkle invest time and money in ISO
certification, or are the resources better spent on other ways to maintain
control systems?
Assignment Expectations

Answer the assignment questions directly.

Stay focused on the precise assignment questions; don’t go off
on tangents or devote a lot of space to general background materials.

List supporting references and cite sources in proper format.

Use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you find articles on the Internet, make sure they are from a
credible source.

Use appropriate writing style in essay form (organization,
grammar, and spelling).

Review Trident’s Writing Style Guide for more detail on
referencing and writing expectations. This guide is found under My Resources
in the TLC portal.Of course having solid control
processes is essential for any successful organization. Some organizations like
to seek formal recognition for their control functions through independent
certifications such as ISO 9000. In order to receive ISO certification, you
need to extensively follow and document a long list of published standards and
then have an outside evaluator certify that you are meeting these standards.ISO certification has both
proponents and critics. Proponents argue that meeting ISO standards through
certification will improve organizational control functions and also help
signal to the outside world that you are running a solid operation with high
standards. However, critics point to the huge amount of time and money spent on
documentation that may be excessive. Critics also say that ISO focuses on
documentation of processes rather than the actual quality/efficiency of the
process.For this assignment, first read
up on ISO certification and examine the arguments both for and against it. Then
read up on a new start-up company called Clinkle and consider whether or not
ISO 9000 would be appropriate for this new company to seek. Clinkle is new
online payment company that has received a lot of media attention recently but
has also had its ups and downs. It has raised a lot of money from investors but
is still at an early stage with no revenue yet.Here are some articles on ISO
certification to get you started:Seddon, J. (1997). Ten
arguments against ISO 9000, Managing Service Quality 7(4), pp.
162-168. [ProQuest]Wahid, R., & Corner,
J. (2009). Critical success factors and problems in ISO 9000 maintenance.The International Journal of
Quality & ReliabilityManagement 26 (9), pp. 881-893.Here are some articles on Clinkle
to get you started:Smart money follows mobile
payment app Clinkle (July 4, 2013). Irish Times, Dublin [ProQuest]Clinkle raises $25 million in
seed financing as it prepares to change the way people transact. (June 27,
2013). Business Wire, New York [ProQuest]After doing research and
carefully considering whether or not ISO certification is the right option for
Clinkle, write a 4- to 5-page paper answering the following questions:1.
What aspects of the control function of management do you think
should be the most important to Clinkle?2.
What would be the main benefits to Clinkle of obtaining ISO
certification?3.
What would be the main disadvantages to Clinkle of obtaining ISO
certification?4.
Overall, should Clinkle invest time and money in ISO
certification, or are the resources better spent on other ways to maintain
control systems?
Answer the assignment questions directly.
Stay focused on the precise assignment questions; don’t go off
on tangents or devote a lot of space to general background materials.
List supporting references and cite sources in proper format.
Use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are
preferred. If you find articles on the Internet, make sure they are from a
credible source.
Use appropriate writing style in essay form (organization,
grammar, and spelling).
Review Trident’s Writing Style Guide for more detail on
referencing and writing expectations. This guide is found under My Resources
in the TLC portal.