1. Which of the following is considered an organizational blueprint, which presc

forcing

avoiding

compromising

9.
__________________ refers to an individual’s belief that he or she is capable
of performing a task.
Self-determination
Self-efficacy
Emotional contagion
Affect intensity
10._______________________
is the biggest hurdle to overcome in a pay-for performance plan.
Salary
cap performance level
Inflation
Compensation equation
Merit-pay increases
11.
Which of the following statements is true with regard to the effectiveness of
tactics?
All
tactics are equally effective with regard to upward influence.
Individuals
from collectivist cultures are typically more likely to use soft tactics that
reflect personal power.
The
combination of a soft tactic with reasonable persuasion is more effective
than a combination of two hard tactics.
Soft
tactics are less effective than hard tactics when used individually
12. As a university student, your institution’s
social principles and practices reflect on you, as a stakeholder, in the
organization. Therefore, it is your
right to question how these practices should be evaluated in relation to the
social issues that the school is addressing.
If your university provides job-share programs, builds a day-care
facility, and only uses recycled paper, it could be said to be_________.
socially
image conscious
fulfilling
its social obligation
socially
aware
socially
responsive
13. Deming’s PDCA 9plan, do, check, and act)
cycle underlies what inherent Six Sigma principle?
Standard
deviation
Project management
Control charting
Continuous improvement
14. In performing a SWOT analysis, which of the
following would be considered as a threat?
Lack
of a strategic plan
Recognized brand
Competitors
Increased product demand
15. According to the job characteristics model,
autonomy is defined as the degree to which _________.
a
job has an impact on the lives or work of other people
a job provides the worker freedom, independence, and discretion
a job requires completion of a whole and identifiable piece of work
a job generates direct and clear information about performance
16. Which of the following is an element that addresses
elimination of waste under lean production?
Minimized
run times
Kanban production control system
Production ahead of demand
Group plant loading technology
17. An example of control criteria that can be
used in any situation is _____________________.

number
of calls taken per day
employee
satisfaction
client
requests completed per hour
average
time to process paperwork

18. Active listening requires:
________________________________
interruptions
to get your point across
summarizing
all areas of the performance-interview feedback discussion
summarizing
only the areas of agreement
verbal communications only
19. Training that results in _________________ is
costly because of the cost of training ( which proved to be useless) and the
cost of hampered performance.
reinforcement
of training
simulation
of training
applicability
of training
negative
transfer of training
20. In order to make their firm a learning
organization, managers should?
increase
the degree of departmentalization
reinforce
interdependence and reduce boundaries
penalize
mistakes
avoid
the use of cross-functional teams
21. Which of the following is one of the Dr. Eli
Goldratt’s rules of production scheduling for optimized production technology?
If
you lose an hour at a bottleneck it is better than making scrap.
Do
not allow bottlenecks to govern the flow of the line.
Utilization and activation of a resource are
not the same.
An
hour saved at a bottleneck operation does not increase the process flow
22. Which of the following is considered a major
process flow structure?
Fabrication
Lead
time
Project
Lean
Manufacturing
23. Sam Meyers manages a telemarketing call
center. He has 20 employees working for
him who are displeased with the way he yells and threatens to terminate them
for what they see as small issues. Which
kind of power is Sam using to get the job done?
Referent
power
Coercive power
Reward power
Legitimate power
24.
Which of the following is ISO 14000 primarily concerned with?
Quality
management
Continuous improvement management
Environmental management
Time management
25.
In _______________, workers have been fired for refusing to quit smoking, for
living with someone without being married, drinking competitor’s product,
motorcycling, and other legal activities outside of work.
Lifestyle
discrimination
invasion
of privacy
defamation

constructive
discharge

26.
Mary arrives at her new job. Before she can begin actuall doing the work, she
must complete a series of activities including role playing and virtual reality
interactions. What type of training method does Mary’s new employer use?
On-the-job
training
Information
presentation
Simulation

Organizational
development
27.
The Civil Rights Act of 1991 offered what for victims of international
discrimination?
race
norming
affirmative action
adverse impact
monetary
damages and jury trials
28.
When an employee volunteers to run a canned food drive, this is an example of
____?
employee
productivity
job satisfaction
organizational
citizenship behavior
employee
happiness
29. Adoration of a charismatic leader by followrs
can lead to _________________?
limiting
suggestions of fixes and improvements
a competitive work environment
greater understanding of the company mission
difficulty
in developing a successor
30. What can affirmative action assist
organizations in achieving that diversity intiatives cannot?
Increased
productivity
Correcting specific problems of the past
Maximizing
workforce commitment
Maximizing creativity

1. Which of the following is considered an
organizational blueprint, which prescribes the quantity and time frame for when
each end product will be assembled?WBS
(Work Breakdown Structure)
MRP (Material Requirements Plan)
MPS (Master Production Schedule)
ERP (Enterprise Resource Planning)2.
The concept that some leadership attributes will work in some situations but
not in others can be described by thebehavioral
theoryleadership
effectiveness theorytactical
theorycontingency
theory3.
Which of the following is a desirable strategy for managers aiming to reduce
the negative consequences of rumors?Creating
a more informal communication environment at the workplaceInitiating disciplinary action against the
employee who started the rumorEncouraging
employees to communicate their concerns and suggestionsRefusing
to comment on issues that appear to be controversial and unfair4.
Because practical considerations make job tryouts for all candidates
infeasible, it is necessary to _____________ the relative level of job
performance for each candidate on the basis of available information.accept
abandon
assign
predict5.During
the implementation of a project, which of the following should be the primary
focus of a consulting firm?Application
of the learning curve theory
The correct project software
People management skills
Tools and materials availability6. Some studies indicate the best approach for
transformational change may have the chief executive officer create an
atmosphere for changebut
carefully set limits for the program
but let others decide how to initiate change
and establish a reward system
and begin establishing a vision7.
A project can be segmented into which of the following?Events
Sub-jobs
Work packages
Success markers8.
Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known
as_____________________________.accommodating
forcing
avoiding
compromising9.
__________________ refers to an individual’s belief that he or she is capable
of performing a task.Self-determination
Self-efficacy
Emotional contagion
Affect intensity10._______________________
is the biggest hurdle to overcome in a pay-for performance plan.Salary
cap performance level
Inflation
Compensation equation
Merit-pay increases11.
Which of the following statements is true with regard to the effectiveness of
tactics?All
tactics are equally effective with regard to upward influence.Individuals
from collectivist cultures are typically more likely to use soft tactics that
reflect personal power.The
combination of a soft tactic with reasonable persuasion is more effective
than a combination of two hard tactics.Soft
tactics are less effective than hard tactics when used individually12. As a university student, your institution’s
social principles and practices reflect on you, as a stakeholder, in the
organization. Therefore, it is your
right to question how these practices should be evaluated in relation to the
social issues that the school is addressing.
If your university provides job-share programs, builds a day-care
facility, and only uses recycled paper, it could be said to be_________.socially
image consciousfulfilling
its social obligationsocially
awaresocially
responsive13. Deming’s PDCA 9plan, do, check, and act)
cycle underlies what inherent Six Sigma principle?Standard
deviation
Project management
Control charting
Continuous improvement14. In performing a SWOT analysis, which of the
following would be considered as a threat?Lack
of a strategic plan
Recognized brand
Competitors
Increased product demand15. According to the job characteristics model,
autonomy is defined as the degree to which _________.a
job has an impact on the lives or work of other people
a job provides the worker freedom, independence, and discretion
a job requires completion of a whole and identifiable piece of work
a job generates direct and clear information about performance16. Which of the following is an element that addresses
elimination of waste under lean production?Minimized
run times
Kanban production control system
Production ahead of demand
Group plant loading technology17. An example of control criteria that can be
used in any situation is _____________________.number
of calls taken per dayemployee
satisfactionclient
requests completed per houraverage
time to process paperwork18. Active listening requires:
________________________________interruptions
to get your point acrosssummarizing
all areas of the performance-interview feedback discussionsummarizing
only the areas of agreementverbal communications only19. Training that results in _________________ is
costly because of the cost of training ( which proved to be useless) and the
cost of hampered performance.reinforcement
of trainingsimulation
of trainingapplicability
of trainingnegative
transfer of training20. In order to make their firm a learning
organization, managers should?increase
the degree of departmentalizationreinforce
interdependence and reduce boundariespenalize
mistakesavoid
the use of cross-functional teams21. Which of the following is one of the Dr. Eli
Goldratt’s rules of production scheduling for optimized production technology?If
you lose an hour at a bottleneck it is better than making scrap.Do
not allow bottlenecks to govern the flow of the line.Utilization and activation of a resource are
not the same. An
hour saved at a bottleneck operation does not increase the process flow22. Which of the following is considered a major
process flow structure?FabricationLead
timeProjectLean
Manufacturing23. Sam Meyers manages a telemarketing call
center. He has 20 employees working for
him who are displeased with the way he yells and threatens to terminate them
for what they see as small issues. Which
kind of power is Sam using to get the job done?Referent
power
Coercive power
Reward power
Legitimate power24.
Which of the following is ISO 14000 primarily concerned with?Quality
management
Continuous improvement management
Environmental management
Time management25.
In _______________, workers have been fired for refusing to quit smoking, for
living with someone without being married, drinking competitor’s product,
motorcycling, and other legal activities outside of work.Lifestyle
discriminationinvasion
of privacydefamation
constructive
discharge26.
Mary arrives at her new job. Before she can begin actuall doing the work, she
must complete a series of activities including role playing and virtual reality
interactions. What type of training method does Mary’s new employer use?On-the-job
trainingInformation
presentationSimulation
Organizational
development27.
The Civil Rights Act of 1991 offered what for victims of international
discrimination?race
norming
affirmative action
adverse impactmonetary
damages and jury trials28.
When an employee volunteers to run a canned food drive, this is an example of
____?employee
productivity
job satisfactionorganizational
citizenship behavioremployee
happiness29. Adoration of a charismatic leader by followrs
can lead to _________________?limiting
suggestions of fixes and improvements
a competitive work environment
greater understanding of the company missiondifficulty
in developing a successor30. What can affirmative action assist
organizations in achieving that diversity intiatives cannot?Increased
productivityCorrecting specific problems of the pastMaximizing
workforce commitment
Maximizing creativity

1. Which of the following is considered an organizational blueprint, which presc

1. Which of the following is considered an organizational blueprint, which presc

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