1) Which of the following
functions of management is focused on delivering strategic value?

A. Planning

B. Organizing

C. Leading

D. Controlling

2) Which of the following
best characterizes the controlling function of management?

A. Motivating
people to be high performers

B. Assigning
job responsibilities and allocating resources

C. Monitoring
performance and implementing changes as necessary

D. Analyzing
current situations and formulating business strategies

3) __________ involves analyzing
a situation, determining goals to be pursued, and deciding upon the actions
that will be taken to achieve these goals.

A. Staffing

B. Leading

C. Organizing

D. Planning

4) Robert was recently hired as
the workplace safety compliance officer at ABC Power Company. Robert will
have the responsibility to monitor regulations from which of these government
agencies?

A. Federal
Communications Commission

B. Environmental
Protection Agency

C. National
Labor Relations Board

D. Occupational
Safety and Health Administration

5) Which of the following is
the first step in effective delegation?

A. Give
the person the authority needed.

B. Define
the goal succinctly.

C. Select
the person to do the task.

D. Solicit
ideas from subordinates.

6) The assignment of
different tasks to different people or groups is the

A. strategic
plan

B. organization
structure

C. division
of labor

D. value
chain

7) Plans are

A. actions
taken to achieve goals

B. targets
a manager wants to reach

C. specific
to differing industries

D. inappropriate
when resources are scarce

8) The outcome of situational
analysis is

A. the
identification of alternative plans of action

B. the
identification of contingency plans to be followed under various scenarios

C. the
identification of planning assumptions, issues, and problems

D. the
identification of the consequences of alternatives under consideration

9) What is managements
function in strategic planning?

A. To
outline the goals and objectives of the organization

B. To
give specific directions as to how each department is operated

C. To
begin the selection and hiring process for the organization

D. To
set-up tight controls on how each function in the organization is to be
structured

10) Which of the following would
provide the best information for the manager on factors that influence the
companys strategic, tactical, operational, and contingency plans?

A. Recently
released government regulations

B. Statistical
data regarding market share

C. SWOT
analysis

D. Prior
years financial performance of the company

11) __________ plans might be
referred to as “what-if” plans.

A. Single-use

B. Strategic

C. Contingency

D. Standing

12) A plan that focuses on
ongoing activities and may become a more permanent policy or rule is a

A. standing
plan

B. single-use
plan

C. strategy

D. mission
statement

13) Which type of program
should management implement to have a culture of ethics that prevent, detect,
and punish legal violations?

A. Sarbanes-Oxley
Act Training

B. Ethics
program

C. Compliance-based
ethics program

D. Integrity-based
ethics program

14) Honesty, caring, loyalty,
fairness, and integrity are all examples of

A. citizenship

B. values

C. self-focus

D. ethics

15) As a manager, you want to
create a project team to plan and implement a project designed to meet the
demands of globalization. Which of the following types of organizational
structure would you use to achieve higher degree of flexibility and
adaptability of the team members?

A. Functional

B. Divisional

C. Matrix

D. Network

16) The planning process of
human resources management begins with

A. determining
the number and types of people needed to realize the organization’s
business plans

B. recruiting
individuals who will assist the organization to realize its business plans

C. training
people who will assist the organization to realize its business plans

D. evaluating
an organization’s present employees and their capabilities to fulfill the
organization’s business plans

17) Which type of
organizational structure optimizes employee empowerment?

A. Centralized

B. Decentralized

C. Functional

D. Divisional

18) The assignment of
different tasks to different people or groups is the

A. strategic
plan

B. organization
structure

C. division
of labor

D. value
chain

19) Which of the following is
an advantage of product departmentalization?

A. Information
needs managed more easily

B. Suitable
for stable environments

C. Efficient
resource utilization

D. Decision
making and lines of communication are simple

20) Ruby recently accepted a
job with a large insurance firm as an internal auditor. Ruby has found that
her job is different than the internship she had at an accounting consulting
firm. The insurance firm has strictly defined job responsibilities and lines
of communication. For every decision Ruby needs to make, approval must be
obtained from upper management. Overall, she has found the atmosphere to be
quite formal as compared to the internship. Ruby has concluded that the
insurance firm has

A. a
high degree of centralization

B. decentralized
authority

C. a
matrix design

D. an
ineffective structure

21) A mental image of a
possible and desirable future state of the organization is a(n)

A. strategic
plan

B. operational
plan

C. goal

D. vision

22) A leader is

A. someone
with authority over others

B. the
top-level manager in a firm or business

C. a
strategic-level manager

D. someone
who influences others to attain goals

23) Legitimate power is
described as power that exists through

A. control
over punishments

B. control
over rewards

C. the
authority to tell others what to do

D. having
expertise

24) Behavior that gives
purpose and meaning to organizations, while envisioning and creating a
positive future, is

A. supervisory
leadership

B. strategic
leadership

C. charismatic
leadership

D. task-motivated
leadership

25) NAFTA combined the
economies of

A. the
U.S., Canada, and Mexico

B. Canada,
Mexico, and South America

C. South
America, the U.S., and Latin America

D. Latin
America, Pacific Rim, and the European Union

26) A pharmaceutical
manufacturer actively monitors all products produced to verify their
ingredients fall within rigid control ranges that ensure product
effectiveness. This monitoring allows them to make adjustments should they
see negative trends occurring. The manufacturer is engaging in the management
function of

A. planning

B. controlling

C. quality
assurance

D. regulatory
compliance

27) Which type of control
works best when there is no one best way to do a job and employees are
empowered to make decisions?

A. Bureaucratic
control

B. Market
control

C. Clan
control

D. Performance
control

28) This type of control
takes place while plans are carried out, and is the heart of any control system.

A. Feedback
control.

B. Concurrent
control

C. Feed
forward control

D. Market
control

29) Where are performance
data commonly obtained?

A. Oral
and written reports and personal observation

B. Supervisors,
line managers, and coworkers

C. Top,
middle, and lower management

D. Competitors

30) The last step in the
control process is

A. taking
corrective action

B. setting
performance standards

C. measuring
performance

D. comparing
performance

1) Which of the following
functions of management is focused on delivering strategic value?A. PlanningB. OrganizingC. LeadingD. Controlling2) Which of the following
best characterizes the controlling function of management?A. Motivating
people to be high performersB. Assigning
job responsibilities and allocating resourcesC. Monitoring
performance and implementing changes as necessaryD. Analyzing
current situations and formulating business strategies3) __________ involves analyzing
a situation, determining goals to be pursued, and deciding upon the actions
that will be taken to achieve these goals.A. StaffingB. LeadingC. OrganizingD. Planning4) Robert was recently hired as
the workplace safety compliance officer at ABC Power Company. Robert will
have the responsibility to monitor regulations from which of these government
agencies?A. Federal
Communications CommissionB. Environmental
Protection AgencyC. National
Labor Relations BoardD. Occupational
Safety and Health Administration5) Which of the following is
the first step in effective delegation?A. Give
the person the authority needed.B. Define
the goal succinctly.C. Select
the person to do the task.D. Solicit
ideas from subordinates.6) The assignment of
different tasks to different people or groups is theA. strategic
planB. organization
structureC. division
of laborD. value
chain7) Plans areA. actions
taken to achieve goalsB. targets
a manager wants to reachC. specific
to differing industriesD. inappropriate
when resources are scarce8) The outcome of situational
analysis isA. the
identification of alternative plans of actionB. the
identification of contingency plans to be followed under various scenariosC. the
identification of planning assumptions, issues, and problemsD. the
identification of the consequences of alternatives under consideration9) What is managements
function in strategic planning?A. To
outline the goals and objectives of the organizationB. To
give specific directions as to how each department is operatedC. To
begin the selection and hiring process for the organizationD. To
set-up tight controls on how each function in the organization is to be
structured10) Which of the following would
provide the best information for the manager on factors that influence the
companys strategic, tactical, operational, and contingency plans?A. Recently
released government regulationsB. Statistical
data regarding market shareC. SWOT
analysisD. Prior
years financial performance of the company11) __________ plans might be
referred to as “what-if” plans.A. Single-useB. StrategicC. ContingencyD. Standing12) A plan that focuses on
ongoing activities and may become a more permanent policy or rule is aA. standing
planB. single-use
planC. strategyD. mission
statement13) Which type of program
should management implement to have a culture of ethics that prevent, detect,
and punish legal violations?A. Sarbanes-Oxley
Act TrainingB. Ethics
programC. Compliance-based
ethics programD. Integrity-based
ethics program14) Honesty, caring, loyalty,
fairness, and integrity are all examples ofA. citizenshipB. valuesC. self-focusD. ethics15) As a manager, you want to
create a project team to plan and implement a project designed to meet the
demands of globalization. Which of the following types of organizational
structure would you use to achieve higher degree of flexibility and
adaptability of the team members?A. FunctionalB. DivisionalC. MatrixD. Network16) The planning process of
human resources management begins withA. determining
the number and types of people needed to realize the organization’s
business plansB. recruiting
individuals who will assist the organization to realize its business plansC. training
people who will assist the organization to realize its business plansD. evaluating
an organization’s present employees and their capabilities to fulfill the
organization’s business plans17) Which type of
organizational structure optimizes employee empowerment?A. CentralizedB. DecentralizedC. FunctionalD. Divisional18) The assignment of
different tasks to different people or groups is theA. strategic
planB. organization
structureC. division
of laborD. value
chain19) Which of the following is
an advantage of product departmentalization?A. Information
needs managed more easilyB. Suitable
for stable environmentsC. Efficient
resource utilizationD. Decision
making and lines of communication are simple20) Ruby recently accepted a
job with a large insurance firm as an internal auditor. Ruby has found that
her job is different than the internship she had at an accounting consulting
firm. The insurance firm has strictly defined job responsibilities and lines
of communication. For every decision Ruby needs to make, approval must be
obtained from upper management. Overall, she has found the atmosphere to be
quite formal as compared to the internship. Ruby has concluded that the
insurance firm hasA. a
high degree of centralizationB. decentralized
authorityC. a
matrix designD. an
ineffective structure21) A mental image of a
possible and desirable future state of the organization is a(n)A. strategic
planB. operational
planC. goalD. vision22) A leader isA. someone
with authority over othersB. the
top-level manager in a firm or businessC. a
strategic-level managerD. someone
who influences others to attain goals23) Legitimate power is
described as power that exists throughA. control
over punishmentsB. control
over rewardsC. the
authority to tell others what to doD. having
expertise24) Behavior that gives
purpose and meaning to organizations, while envisioning and creating a
positive future, isA. supervisory
leadershipB. strategic
leadershipC. charismatic
leadershipD. task-motivated
leadership25) NAFTA combined the
economies ofA. the
U.S., Canada, and MexicoB. Canada,
Mexico, and South AmericaC. South
America, the U.S., and Latin AmericaD. Latin
America, Pacific Rim, and the European Union26) A pharmaceutical
manufacturer actively monitors all products produced to verify their
ingredients fall within rigid control ranges that ensure product
effectiveness. This monitoring allows them to make adjustments should they
see negative trends occurring. The manufacturer is engaging in the management
function ofA. planningB. controllingC. quality
assuranceD. regulatory
compliance27) Which type of control
works best when there is no one best way to do a job and employees are
empowered to make decisions?A. Bureaucratic
controlB. Market
controlC. Clan
controlD. Performance
control28) This type of control
takes place while plans are carried out, and is the heart of any control system.A. Feedback
control.B. Concurrent
controlC. Feed
forward controlD. Market
control29) Where are performance
data commonly obtained?A. Oral
and written reports and personal observationB. Supervisors,
line managers, and coworkersC. Top,
middle, and lower managementD. Competitors30) The last step in the
control process isA. taking
corrective actionB. setting
performance standardsC. measuring
performanceD. comparing
performance