81. Which of the following is
not a criticism of scientific management?
a.
It does not
appreciate the social context of work.
b.
It does not
appreciate the higher needs of workers.
c.
It does not
appreciate the careful study of tasks and jobs.
d.
It does not
acknowledge variance among individuals.
e.
It tends to regard
workers as uninformed and ignored their ideas and suggestions.
ANS:
82. Standardization of work and wage incentives are characteristics of
a.
bureaucratic
organizations.
b.
scientific
management.
c.
quantitative management.
d.
administrative
management.
e.
behavioral science.
ANS:
83. The bureaucratic organizations approach is a subfield within the
____.
a.
classical
perspective
b.
systems theory
c.
scientific
management
d.
learning
organization
e.
management science
view
ANS:
84. According to Weber’s ideas on bureaucracy, organizations should be
based on which of these?
a.
Personal loyalty
b.
Personal references
c.
Rational authority
d.
Family ties
e.
Charismatic
authority
ANS:
85. All of the following are characteristics of Weberian bureaucracy
EXCEPT:
a.
Labor is divided
with clear definitions of authority and responsibility that are legitimized
as official duties.
b.
Positions are
organized in a hierarchy of authority, with each position under the authority
of a higher one.
c.
All personnel are
selected and promoted based on technical qualifications.
d.
Administrative acts
and decisions are recorded in writing.
e.
Management is the
same as the ownership of the organization.
ANS:
86. Max Weber felt selection of employees should be based on:
a.
education
b.
competence
c.
connections
d.
political skills
e.
efficient systems
ANS:
87. Positions organized in a hierarchy of authority is an important
characteristic of
a.
scientific
management.
b.
bureaucratic
organizations.
c.
quantitative
management.
d.
the human relations
movement.
e.
total quality
management.
ANS:
88. UPS is successful in the small package delivery market. One
important reason for this success is the concept of
a.
globalization.
b.
employee
flexibility.
c.
loose standards.
d.
bureaucracy.
e.
non-bureaucratic
organizational system.
ANS:
89. Whereas scientific management focused on ______ , administrative principles approach focused
on the _______.
a.
individual
productivity, total organization
b.
organization
productivity, individual effort
c.
efficient
procedures, management by principle
d.
employee ability,
employee loyalty
e.
employee
competence, work flow through the organization
ANS:
90. Mary Parker Follett contributed to which field?
a.
Humanistic approach
b.
Scientific
management approach
c.
Total quality
management approach
d.
Quantitative
approach to management
e.
Systems approach to
management
ANS:
91. The ____ refers to a chain of authority extending from top to the
bottom of the organization and including every employee.
a.
unity of command
b.
division of labor
c.
unity of direction
d.
scalar chain
e.
None of these
ANS:
92. Mary Parker Follett thought of leadership as ____, rather than
techniques.
a.
systems
b.
top managers
c.
people
d.
efficiencies
e.
floor managers
ANS:
93. Chester Bernard felt that ____ could help a poorly managed
organization.
a.
bureaucracy
b.
line managers
c.
efficiencies
d.
informal relations
e.
top/down flow of
information
ANS:
94. The ____ emphasized the importance of understanding human
behaviors, needs, and attitudes in the workplace as well as social interactions
and group processes.
a.
humanistic
perspective
b.
classical
perspective
c.
scientific
management
d.
bureaucratic
organizations
e.
contingency
perspective
ANS:
95. Which of these refers to the management movement that was based on
the idea that truly effective control comes from within the individual worker
rather than from strict, authoritarian control?
a.
Scientific
management perspective
b.
Human resource
perspective
c.
Management science
perspective
d.
Behavioral sciences
approach
e.
Human relations
movement
ANS:
96. Most early interpretations of the Hawthorne studies argued that
the factor that best explained increased output was
a.
money.
b.
days off.
c.
human relations.
d.
lighting.
e.
free food.
ANS:
97. A “dairy farm” view of management, i.e., contented cows
give more milk, so satisfied workers will give more work was espoused by
a.
human relations
management.
b.
human resource
perspective.
c.
behavioral science
approach.
d.
management science
perspective.
e.
None of these.
ANS:
98. Maslow’s hierarchy of needs started with which of these needs?
a.
Esteem
b.
Love
c.
Safety
d.
Physiological
e.
Belongingness
ANS:
99. Tommy believes his employees are responsible, creative, and able
to work with minimal direction. He is a
a.
Theory X manager.
b.
Theory Y manager.
c.
Theory Z manager.
d.
Theory A manager.
e.
contingency theory
manager.
ANS:
100. Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc.
believes that her employees dislike work, avoid responsibility, and therefore
they need to be controlled and directed. Beth is a
a.
Theory X manager.
b.
Theory Y manager.
c.
realistic manager.
d.
Theory Z manager.
e.
Theory J manager.
ANS: 81. Which of the following is
not a criticism of scientific management?a.It does not
appreciate the social context of work.b.It does not
appreciate the higher needs of workers.c.It does not
appreciate the careful study of tasks and jobs.d.It does not
acknowledge variance among individuals.e.It tends to regard
workers as uninformed and ignored their ideas and suggestions.ANS: 82. Standardization of work and wage incentives are characteristics ofa.bureaucratic
organizations.b.scientific
management.c.quantitative management.d.administrative
management.e.behavioral science.ANS: 83. The bureaucratic organizations approach is a subfield within the
____.a.classical
perspectiveb.systems theoryc.scientific
managementd.learning
organizatione.management science
viewANS: 84. According to Weber’s ideas on bureaucracy, organizations should be
based on which of these?a.Personal loyaltyb.Personal referencesc.Rational authorityd.Family tiese.Charismatic
authorityANS: 85. All of the following are characteristics of Weberian bureaucracy
EXCEPT:a.Labor is divided
with clear definitions of authority and responsibility that are legitimized
as official duties.b.Positions are
organized in a hierarchy of authority, with each position under the authority
of a higher one.c.All personnel are
selected and promoted based on technical qualifications.d.Administrative acts
and decisions are recorded in writing.e.Management is the
same as the ownership of the organization.ANS: 86. Max Weber felt selection of employees should be based on:a.educationb.competencec.connectionsd.political skillse.efficient systemsANS: 87. Positions organized in a hierarchy of authority is an important
characteristic ofa.scientific
management.b.bureaucratic
organizations.c.quantitative
management.d.the human relations
movement.e.total quality
management.ANS: 88. UPS is successful in the small package delivery market. One
important reason for this success is the concept ofa.globalization.b.employee
flexibility.c.loose standards.d.bureaucracy.e.non-bureaucratic
organizational system.ANS: 89. Whereas scientific management focused on ______ , administrative principles approach focused
on the _______.a.individual
productivity, total organizationb.organization
productivity, individual effortc.efficient
procedures, management by principled.employee ability,
employee loyaltye.employee
competence, work flow through the organizationANS: 90. Mary Parker Follett contributed to which field?a.Humanistic approachb.Scientific
management approachc.Total quality
management approachd.Quantitative
approach to managemente.Systems approach to
managementANS: 91. The ____ refers to a chain of authority extending from top to the
bottom of the organization and including every employee.a.unity of commandb.division of laborc.unity of directiond.scalar chaine.None of theseANS: 92. Mary Parker Follett thought of leadership as ____, rather than
techniques.a.systemsb.top managersc.peopled.efficienciese.floor managersANS: 93. Chester Bernard felt that ____ could help a poorly managed
organization.a.bureaucracyb.line managersc.efficienciesd.informal relationse.top/down flow of
informationANS: 94. The ____ emphasized the importance of understanding human
behaviors, needs, and attitudes in the workplace as well as social interactions
and group processes.a.humanistic
perspectiveb.classical
perspectivec.scientific
managementd.bureaucratic
organizationse.contingency
perspectiveANS: 95. Which of these refers to the management movement that was based on
the idea that truly effective control comes from within the individual worker
rather than from strict, authoritarian control?a.Scientific
management perspectiveb.Human resource
perspectivec.Management science
perspectived.Behavioral sciences
approache.Human relations
movementANS: 96. Most early interpretations of the Hawthorne studies argued that
the factor that best explained increased output wasa.money.b.days off.c.human relations.d.lighting.e.free food.ANS: 97. A “dairy farm” view of management, i.e., contented cows
give more milk, so satisfied workers will give more work was espoused bya.human relations
management.b.human resource
perspective.c.behavioral science
approach.d.management science
perspective.e.None of these.ANS: 98. Maslow’s hierarchy of needs started with which of these needs?a.Esteemb.Lovec.Safetyd.Physiologicale.BelongingnessANS: 99. Tommy believes his employees are responsible, creative, and able
to work with minimal direction. He is aa.Theory X manager.b.Theory Y manager.c.Theory Z manager.d.Theory A manager.e.contingency theory
manager.ANS: 100. Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc.
believes that her employees dislike work, avoid responsibility, and therefore
they need to be controlled and directed. Beth is aa.Theory X manager.b.Theory Y manager.c.realistic manager.d.Theory Z manager.e.Theory J manager.
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