CHAPTER 2

Only fill in your answers in the provided
columns to the right hand side of the page.
Question 1:Indicate if the following statements regarding control
are trueor false:
Your Nr:
Statement or question: Answers

1.1 Organisations use operational procedures
to ensure that they are progressing towards their goals. –
1.2 Controlling procedures help
organisations to ensure that their resources are being used productively. –
1.3 The term control implies that the
behaviour of individuals can be influenced in thecourse of
activities and events.
1.4 The aim of control is to keep deviations
from expected daily activities and performance levels to a minimum.
1.5 Control is exercised to ensure that all
activities at all levels are in accordance with goals. –
1.6 If there is no control, resources could
be misapplied and usually quality is lower. –
1.7 Control could increase costs and limit
the accumulation of errors.
1.8 Control refers to the activities that
management performs to ensure a level of quality thatwill
satisfy the worker on the one hand, and the organisation on the other.
1.9 The first step in quality control is the
measuring of quality
1.10 The last step of quality control
entails rectifying deviations and solving problems.
1.11 Control is the final step in the
management process.
1.12 Evaluating deviations is a projection
of planned performance.
1.13 The Balanced Scorecard is a popular
leading tool that ensures clear standards
1.14 Total quality management (TQM) is the
responsibility of the organisations strategic planners.
1.15 The main instrument used to control an
organisations human resources is performance
management.
1.16
The contemporary way of setting budgets is in a top-down fashion.
1.17
Reporting is part of measuring actual performance in the control
process.
1.18
Physical resources are tangible assets.
1.19
Ecological resources is one of the key areas of control.
1.20
Once the cycle of the control process is completed, setting standards
becomes the next starting point of the next cycle.
CHAPTER 2Only fill in your answers in the provided
columns to the right hand side of the page.Question 1:Indicate if the following statements regarding control
are trueor false:Your Nr:
Statement or question: Answers1.1 Organisations use operational procedures
to ensure that they are progressing towards their goals. -1.2 Controlling procedures help
organisations to ensure that their resources are being used productively. -1.3 The term control implies that the
behaviour of individuals can be influenced in thecourse of
activities and events.1.4 The aim of control is to keep deviations
from expected daily activities and performance levels to a minimum.1.5 Control is exercised to ensure that all
activities at all levels are in accordance with goals. -1.6 If there is no control, resources could
be misapplied and usually quality is lower. –
1.7 Control could increase costs and limit
the accumulation of errors. 1.8 Control refers to the activities that
management performs to ensure a level of quality thatwill
satisfy the worker on the one hand, and the organisation on the other. 1.9 The first step in quality control is the
measuring of quality 1.10 The last step of quality control
entails rectifying deviations and solving problems. 1.11 Control is the final step in the
management process. 1.12 Evaluating deviations is a projection
of planned performance.1.13 The Balanced Scorecard is a popular
leading tool that ensures clear standards1.14 Total quality management (TQM) is the
responsibility of the organisations strategic planners.1.15 The main instrument used to control an
organisations human resources is performancemanagement. 1.16
The contemporary way of setting budgets is in a top-down fashion. 1.17
Reporting is part of measuring actual performance in the control
process. 1.18
Physical resources are tangible assets. 1.19
Ecological resources is one of the key areas of control.1.20
Once the cycle of the control process is completed, setting standards
becomes the next starting point of the next cycle.