78. Which of the following managerial roles is a
decisional role?
A. Spokesperson
B. Liaison
C. Leader
D. Negotiator
E. Monitor

79. The President of Delta Design, LLC attended the
opening ceremony for a customer’s new office complex. Which of a manager’s
roles was the President playing in this situation?
A. Leader
B. Liaison
C. Figurehead
D. Spokesperson
E. Resource allocator

80. When a customer service manger works to diffuse a
situation with an irate customer, which managerial role is he/she taking
on?
A. Liaison
B. Disturbance handler
C. Negotiator
D. Resource allocator
E. Leader

81. A(n) __________ skill is the ability to perform a
specialized task that involves a certain method or process.
A. conceptual
B. decision
C. interpersonal
D. communication
E. technical

82. Which of the following represent skills that
managers need?
A. Interpersonal & communication, conceptual & decision, and
professional
B. Technical, interpersonal & communication and conceptual &
decision
C. Professional, technical, and interpersonal & communication
D. Conceptual & decision, professional and technical
E. Professional, technical, and conceptual & decision

83. Using a particular software program at an expert
level, compilation of an accounting statement, and writing advertising copy are
all examples of which type of skill?
A. Technical
B. Professional
C. Conceptual
D. Interpersonal
E. Quantitative

84. Managers will utilize _____________ skills with
increasing frequency as they rise within an organization.
A. conceptual and decision
B. informational
C. technical
D. professional
E. negotiation

85. Top management at Sunset Studios, Inc. recognized
a lack of employee enthusiasm about the new website. In fact there was a fair
amount of infighting and blame around whom was responsible for the layout,
given the entire firm considered itself to be tops in design and production.
Sammy Sunset got the team together and engaged them in a lively discussion to
determine how to change the website so that it reflected more of Sunset
Studios’ unique design ability. As the meeting wound down, each team member
volunteered to take on a part of the project to fix the site. The ability to
identify this problem and resolve it is an effective use of __________
skills.
A. conceptual and decision
B. informational
C. technical
D. professional
E. negotiation

86. ______________ skills influence a manager’s
ability to work well with people.
A. Decisional
B. Technical
C. Interpersonal
D. Professional
E. Conceptual

87. Listening to employee suggestions, gaining support
for organizational objectives and fostering an atmosphere of teamwork are all
considered
A. technical skills.
B. interpersonal/communication skills.
C. diagnostic skills.
D. professional skills.
E. conceptual skills.

88. The importance of managerial skills is exemplified
by which of the following statements?
A. Obtaining high performance from people in the organization is easy
because of the authority managers will continue to have over knowledge workers.
B. Upper- level managers need technical skills to manage supervisory
personnel.
C. Supervisory level managers have the most contact with the top-level
managers.
D. Conceptual and decision skills become less important than technical skills
as a manager rises higher in the company.
E. Interpersonal skills are important throughout a manager’s career, at
every level of management.

89. The set of skills composed of understanding
yourself, managing yourself and dealing effectively with others is called
A. self reliance.
B. social capital.
C. emotional intelligence.
D. career management.
E. social management.

90. Which of the following is a component of emotional
intelligence?
A. Making good decisions
B. Dealing with power plays made by others
C. Understanding the shortcomings of those you work with
D. Advising others how to become happier at work
E. Helping others understand you are correct

91. A common complaint about leaders, especially those
who are newly-appointed is that they lack which of the following?
A. Emotional understanding
B. Empathy
C. The ability to receive feedback from subordinates
D. Decision making skills
E. Self control

92. Which of the following is a recommendation for
forging a successful career?
A. Be a specialist.
B. Be self-reliant.
C. Be a generalist.
D. Actively manage your relationship with your organization.
E. All of the above are recommendations for forging a successful career.

93. Being self-reliant means
A. to take full responsibility for yourself, your actions, and your
career.
B. responding when others have innovative ideas.
C. always waiting for orders from higher in the organization.
D. knowing that the organization will manage your career.
E. responding before orders come from higher in the organization.

94. Goodwill stemming from social relationships is
called
A. social empathy.
B. social capital.
C. emotional intelligence.
D. emotional capital.
E. empathetic goodwill.

95. When you view yourself as an employee and expect
your employer to tell you what to do and give you pay and benefits, you are
acting as a(n)
A. active contributor in a productive relationship.
B. agent for social capital.
C. passive employee.
D. example of an emotionally intelligent employee.
E. connected team member.

96. Actively managing your relationship with your
organization includes managerial actions such as
A. delivering strategic value.
B. building a dynamic organization.
C. mobilizing people.
D. learning and changing.
E. doing all of the above.78. Which of the following managerial roles is a
decisional role?
A. Spokesperson
B. Liaison
C. Leader
D. Negotiator
E. Monitor 79. The President of Delta Design, LLC attended the
opening ceremony for a customer’s new office complex. Which of a manager’s
roles was the President playing in this situation?
A. Leader
B. Liaison
C. Figurehead
D. Spokesperson
E. Resource allocator 80. When a customer service manger works to diffuse a
situation with an irate customer, which managerial role is he/she taking
on?
A. Liaison
B. Disturbance handler
C. Negotiator
D. Resource allocator
E. Leader 81. A(n) __________ skill is the ability to perform a
specialized task that involves a certain method or process.
A. conceptual
B. decision
C. interpersonal
D. communication
E. technical 82. Which of the following represent skills that
managers need?
A. Interpersonal & communication, conceptual & decision, and
professional
B. Technical, interpersonal & communication and conceptual &
decision
C. Professional, technical, and interpersonal & communication
D. Conceptual & decision, professional and technical
E. Professional, technical, and conceptual & decision 83. Using a particular software program at an expert
level, compilation of an accounting statement, and writing advertising copy are
all examples of which type of skill?
A. Technical
B. Professional
C. Conceptual
D. Interpersonal
E. Quantitative 84. Managers will utilize _____________ skills with
increasing frequency as they rise within an organization.
A. conceptual and decision
B. informational
C. technical
D. professional
E. negotiation 85. Top management at Sunset Studios, Inc. recognized
a lack of employee enthusiasm about the new website. In fact there was a fair
amount of infighting and blame around whom was responsible for the layout,
given the entire firm considered itself to be tops in design and production.
Sammy Sunset got the team together and engaged them in a lively discussion to
determine how to change the website so that it reflected more of Sunset
Studios’ unique design ability. As the meeting wound down, each team member
volunteered to take on a part of the project to fix the site. The ability to
identify this problem and resolve it is an effective use of __________
skills.
A. conceptual and decision
B. informational
C. technical
D. professional
E. negotiation 86. ______________ skills influence a manager’s
ability to work well with people.
A. Decisional
B. Technical
C. Interpersonal
D. Professional
E. Conceptual 87. Listening to employee suggestions, gaining support
for organizational objectives and fostering an atmosphere of teamwork are all
considered
A. technical skills.
B. interpersonal/communication skills.
C. diagnostic skills.
D. professional skills.
E. conceptual skills. 88. The importance of managerial skills is exemplified
by which of the following statements?
A. Obtaining high performance from people in the organization is easy
because of the authority managers will continue to have over knowledge workers.
B. Upper- level managers need technical skills to manage supervisory
personnel.
C. Supervisory level managers have the most contact with the top-level
managers.
D. Conceptual and decision skills become less important than technical skills
as a manager rises higher in the company.
E. Interpersonal skills are important throughout a manager’s career, at
every level of management. 89. The set of skills composed of understanding
yourself, managing yourself and dealing effectively with others is called
A. self reliance.
B. social capital.
C. emotional intelligence.
D. career management.
E. social management. 90. Which of the following is a component of emotional
intelligence?
A. Making good decisions
B. Dealing with power plays made by others
C. Understanding the shortcomings of those you work with
D. Advising others how to become happier at work
E. Helping others understand you are correct 91. A common complaint about leaders, especially those
who are newly-appointed is that they lack which of the following?
A. Emotional understanding
B. Empathy
C. The ability to receive feedback from subordinates
D. Decision making skills
E. Self control 92. Which of the following is a recommendation for
forging a successful career?
A. Be a specialist.
B. Be self-reliant.
C. Be a generalist.
D. Actively manage your relationship with your organization.
E. All of the above are recommendations for forging a successful career. 93. Being self-reliant means
A. to take full responsibility for yourself, your actions, and your
career.
B. responding when others have innovative ideas.
C. always waiting for orders from higher in the organization.
D. knowing that the organization will manage your career.
E. responding before orders come from higher in the organization. 94. Goodwill stemming from social relationships is
called
A. social empathy.
B. social capital.
C. emotional intelligence.
D. emotional capital.
E. empathetic goodwill. 95. When you view yourself as an employee and expect
your employer to tell you what to do and give you pay and benefits, you are
acting as a(n)
A. active contributor in a productive relationship.
B. agent for social capital.
C. passive employee.
D. example of an emotionally intelligent employee.
E. connected team member. 96. Actively managing your relationship with your
organization includes managerial actions such as
A. delivering strategic value.
B. building a dynamic organization.
C. mobilizing people.
D. learning and changing.
E. doing all of the above.