1 Which of the
following is a principle of reengineering?

Organize around the tasks

Capture information many
times, at the source and where it is interpreted

Integrate the outcomes
of parallel activities

Treat geographically
dispersed resources as though they were centralized

2
Which of the following is a key metric
associated with value stream mapping?

Defects per million operations

Lead time

Product demand

Fixed costs

3
Which of the following is one of the major
types of stakeholders impacted by most consulting projects?

Other consultants

International government regulators

Board of directors

Suppliers

4
Which of the following production process
terms best describes the situation when activities in a stage of production
must stop because there is no work?

Blocking

Starving

Buffering

Multiple-stage
processing

5
The basic notion of economies of scale assumes
which of the following?

Two plants can be
operated at the same cost as a single plant

Average cost per unit of
output drops as a plant gets larger and volume increases

Total cost of output
drops as volume increases

A piece of equipment
with twice the capacity of another piece typically costs twice as much to
purchase and to operate

6 According to Littles law, which of the
following can be used to estimate inventory?

Throughput rate times flow time

Process velocity times flow time

Set up time times
throughput rate

Process time times cycle time

7
In setting up a kanban control system, you
need to determine the number of kanban card sets needed. If the average number
of units demanded is 1,000 per hour, the lead time to replenish the order for
this item is 10 hours, the container size is 5 units, and the safety stock is
estimated to be 5% of the expected demand, what is the number of kanban card
sets needed?

2,100

440

210

1,050

8
Lean production seeks to achieve high volume
production using which of the following?

Maximize capacity

Minimize inventory of
raw materials

Maximize inventory of
work-in-process

Minimize utilization

9
Which of the following is a factor that causes
a diseconomy of scale?

Increased transportation
costs

Increased product value and prices

Increased utilization

Increased total operating costs

10
What is the term that refers to the
fundamental rethinking and radical redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance, such as cost,
quality, service, and speed (as cited in Jacobs & Chase, 2011, p. 461).

Continuous improvement

Operations consulting
process

Reengineering

TQM

11
Which of the following operations consulting
tools provide summary performance updates for specific processes and are
generally presented in graphical form with color-coding of trend lines and
alarms?

Stakeholder analysis

Process dashboards

Decision trees

Responsibility charts

12
In contrast to TQM, what approach seeks
radical change through innovation?

JIT distribution

Project management

Reengineering

Lean manufacturing

13
Which of the following is a situation that
likely will yield economies of scale?

Company with factories
in multiple countries that produces products for local demand

Large factory with
dedicated capacity that is able to produce twice the number of units as locally
demanded

Factory that fully
utilizes dedicated resources for information technology, material handling, and
administrative support

Factory that produces
low volume, customized products

14
To implement a flow process in developing a
lean system, a firm might do which of the following?

Eliminate some fixed
costs

Improve capacity utilization

Build product in anticipation of
demand

Reduce setup/changeover time

15
Which of the following are possible examples
of cycle times?

Time to set up a new assembly line

Time it takes for an instructor to
grade an exam

Time required to produce
a batch of parts

Time that a part waits in queue

16
Which of the following operations consulting
tools are used in the cost impact and payoff analysis stage in the operations
consulting process?

SPC tools and bottleneck
analysis

Plant audits and
statistical tools

Customer surveys and gap
analysis

Decision trees and
stakeholder analysis

17
Which of the following terms refers to a
special type of flowcharting tool that is valuable for the development of lean
processes?

Kaizen

Kanban production
control system

JIT production

Value stream mapping

18
Which of the following production process
terms best describes a stage in a multiple-stage process that limits the
capacity of the overall process?

Buffer

Blocking

Starving

Bottleneck
19
An advantage of a make-to-stock process is
which of the following?

It allows the firm to
avoid inventory costs

Rapid delivery of a standard product

It responds directly to customer
orders

All units of output are unique

20
In the pull system, which of the following is
the partner that begins the process of pulling?

Vendors

Quality control
personnel

Customers

Executive management

21
If the run time for a batch of parts is 25
minutes on a machine, and the setup time is 75 minutes, which of the following
is the operation time?

25 minutes

75 minutes

3 minutes

100 minutes1 Which of the
following is a principle of reengineering?
Organize around the tasks
Capture information many
times, at the source and where it is interpreted
Integrate the outcomes
of parallel activities
Treat geographically
dispersed resources as though they were centralized2
Which of the following is a key metric
associated with value stream mapping?
Defects per million operations
Lead time
Product demand
Fixed costs3
Which of the following is one of the major
types of stakeholders impacted by most consulting projects?
Other consultants
International government regulators
Board of directors
Suppliers

4
Which of the following production process
terms best describes the situation when activities in a stage of production
must stop because there is no work?
Blocking
Starving
Buffering
Multiple-stage
processing5
The basic notion of economies of scale assumes
which of the following?
Two plants can be
operated at the same cost as a single plant
Average cost per unit of
output drops as a plant gets larger and volume increases
Total cost of output
drops as volume increases
A piece of equipment
with twice the capacity of another piece typically costs twice as much to
purchase and to operate6 According to Littles law, which of the
following can be used to estimate inventory?
Throughput rate times flow time
Process velocity times flow time
Set up time times
throughput rate
Process time times cycle time7
In setting up a kanban control system, you
need to determine the number of kanban card sets needed. If the average number
of units demanded is 1,000 per hour, the lead time to replenish the order for
this item is 10 hours, the container size is 5 units, and the safety stock is
estimated to be 5% of the expected demand, what is the number of kanban card
sets needed?
2,100
440
210
1,0508
Lean production seeks to achieve high volume
production using which of the following?
Maximize capacity
Minimize inventory of
raw materials
Maximize inventory of
work-in-process
Minimize utilization9
Which of the following is a factor that causes
a diseconomy of scale?
Increased transportation
costs
Increased product value and prices
Increased utilization
Increased total operating costs10
What is the term that refers to the
fundamental rethinking and radical redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance, such as cost,
quality, service, and speed (as cited in Jacobs & Chase, 2011, p. 461).
Continuous improvement
Operations consulting
process
Reengineering
TQM11
Which of the following operations consulting
tools provide summary performance updates for specific processes and are
generally presented in graphical form with color-coding of trend lines and
alarms?
Stakeholder analysis
Process dashboards
Decision trees
Responsibility charts12
In contrast to TQM, what approach seeks
radical change through innovation?
JIT distribution
Project management
Reengineering
Lean manufacturing13
Which of the following is a situation that
likely will yield economies of scale?
Company with factories
in multiple countries that produces products for local demand
Large factory with
dedicated capacity that is able to produce twice the number of units as locally
demanded
Factory that fully
utilizes dedicated resources for information technology, material handling, and
administrative support
Factory that produces
low volume, customized products14
To implement a flow process in developing a
lean system, a firm might do which of the following?
Eliminate some fixed
costs
Improve capacity utilization
Build product in anticipation of
demand
Reduce setup/changeover time15
Which of the following are possible examples
of cycle times?
Time to set up a new assembly line
Time it takes for an instructor to
grade an exam
Time required to produce
a batch of parts
Time that a part waits in queue16
Which of the following operations consulting
tools are used in the cost impact and payoff analysis stage in the operations
consulting process?
SPC tools and bottleneck
analysis
Plant audits and
statistical tools
Customer surveys and gap
analysis
Decision trees and
stakeholder analysis17
Which of the following terms refers to a
special type of flowcharting tool that is valuable for the development of lean
processes?
Kaizen
Kanban production
control system
JIT production
Value stream mapping18
Which of the following production process
terms best describes a stage in a multiple-stage process that limits the
capacity of the overall process?
Buffer
Blocking
Starving
Bottleneck19
An advantage of a make-to-stock process is
which of the following?
It allows the firm to
avoid inventory costs
Rapid delivery of a standard product
It responds directly to customer
orders
All units of output are unique20
In the pull system, which of the following is
the partner that begins the process of pulling?
Vendors
Quality control
personnel
Customers
Executive management21
If the run time for a batch of parts is 25
minutes on a machine, and the setup time is 75 minutes, which of the following
is the operation time?
25 minutes
75 minutes
3 minutes
100 minutes