1) Distrust, disrespect, and animosity
pertain to which component of indirect costs associated with mismanaged
organizational stress?

A. Quality of work relations

B. Participation and membership

C. Performance on the job

D. Communication breakdowns
.jpg”>

2) Inventory shrinkages and accidents
pertain to which component of direct costs associated with mismanaged
organizational stress?

A. Employee conflict

B. Performance on the job

C. Loss of vitality

D. Communication breakdowns
.jpg”>

3) Thousands of equal-pay lawsuits
have been filed, predominantly by ___________

since the Equal Pay Act of 1963 was
passed

A. women pg 80

B. African Americans

C. the elderly

D. Americans with disabilities
.jpg”>

4) What
term refers to those actions appropriate to overcome the effects of past or
present policies, practices, or other barriers to equal employment opportunity?

A. Reparation

B. Emancipation

C. Desegregation

D. Affirmative action
.jpg”>

5) In the employment context,
_______________ can be viewed broadly as giving an unfair advantage or
disadvantage to the members of a particular group in comparison with the
members of other groups

A. ethnocentrism

B. discrimination

C. seniority system

D. race norming
.jpg”>

6)
Thousands of equal-pay suits have been filed, predominantly by ___________
since the Equal Pay Act of 1963 was passed

A. women

B. African Americans

C. the elderly

D. Americans with disabilities

7) Which of the following observations
is correct?

A. Diversity is problem focused, and
affirmative action is opportunity focused

B. Diversity is government initiated, and
affirmative action is voluntary

C. Diversity is proactive, and
affirmative action is reactive

D. Diversity is quantitative, and
affirmative action is qualitative
.jpg”>

8) Which of the following would you
associate with managing diversity?

A. Government initiated

B. Assumes integration

C. Internally focused

D. Quantitative
.jpg”>.jpg”>

9) “To be the world’s best
quick-service restaurant” is an example of what? A. Organizational charter

B.
Standard operating procedure
C.
Code of ethics

D. Vision statement

10)
_________
is a job analysis method that lists tasks or behaviors and involves workers
rating each task or behavior in terms of whether or not it is performed. If the
task is performed, workers also rate the frequency, importance, level of
difficulty, and relationship to overall performance
.jpg”>
A. Job performance

B. Structured questionnaires

C. Interviews

D. Critical incidents
.jpg”>

11) Recruitment begins by specifying
_____, which are the typical results of job analysis and workforce planning
activities

A. human resource requirements

B. strategic imperatives

C. succession plans

D. affirmative action candidates
.jpg”>

12) The step following recruitment is
_____, which is basically a rapid, rough selection process

A. an orientation

B. an initial screening

C. a suspension
.jpg”>

D. a workforce
plan

13)
During the _____ stage, it is most important to select the managers who can
develop stable management systems to preserve the gains achieved during the
embryonic stage

A. mature

B. high-growth

C. aging

D. embryonic
.jpg”>

14)
Increasing an individual’s employability outside the company simultaneously
increases his or her job security and desire to stay with the current employer.
What is this known as?

A. Training paradox

B. Pygmalion effect

C. Distributed practice

D. Massed practice
.jpg”>

15) Which is a characteristic of the most
effective training practices? A. Training starts at the bottom of the
organization

B. Training is part of the corporate
culture

C.
Training is evaluated by checking participant reactions D. Little time is spent
assessing training needs

16) Which analysis is helpful in
determining the special needs of a particular group, such as older workers,
women, or managers at different levels?
.jpg”>
A. Individual

B. Operations

C. Demographic

D. Organization
.jpg”>

17) Providing adequate resources to
get a job done right and on time, and paying careful attention to selecting
employees, are parts of

A. employee welfare

B. grievance management

C. performance appraisal

D. performance facilitation
.jpg”>

18) This can be thought of as a
compass that indicates a person’s actual direction as well as a person’s
desired direction.

A. Management by objectives

B. Forced distribution

C. Central tendency

D. Performance management
.jpg”>

19) What
would you call a meeting that is typically done once a year to identify and
discuss job-relevant strengths and weaknesses of individuals or work teams?

A. performance appraisal

B. performance facilitation

C. performance encouragement

D. performance standard
.jpg”>

20) When managing careers, what should
organizations do?

A. Plan for shorter employment
relationships

B. Focus primarily on employee needs and
aspirations
.jpg”>

C. Allow employees to structure work
assignments

D. Focus on and recognize career stages
that employees go through
.jpg”>
Career pathsrepresent logical and
possible sequences of positions that

could
be held, based on an analysis of what people actually do in an organization.91Career
paths should

21) A sequence of positions occupied
by a person during the course of a lifetime is characteristic of what type of
career?

A. Subjective

B. Objective

C. Specific

D. General
.jpg”>

22) In the
new world of career management, the primary goal is to provide which of the
following for employees?

A. Rising aspirations

B. Executive ranking

C. Psychological success

D. Time off when they need it
.jpg”>

23) At a broad level, _____ includes
anything an employee values and desires that an employer is able and willing to
offer in exchange for employee contributions

A. a competency-based pay system

B. an employee stock ownership plan

C. an organizational reward system

D. a merit-pay method
.jpg”>

24) This benefit, tied mostly to
profitability and promising better job security, but not guaranteeing it, is at
the center of the evolving bonus system

A. Contribution-based pay

B. Competency-based pay

C. Skill-based pay

D. Flexible pay
.jpg”>

25) Financial rewards include direct
payments plus indirect payments in the form of what?

A. Individual equity

B. Corporate compensation

C. Spot awards

D. Employee benefits
.jpg”>

26) Which law offers full coverage for
retirees, dependent survivors, and disabled persons insured by 40 quarters of
payroll taxes on their past earnings or earnings of heads of households?

A. Federal Unemployment Tax Act

B. Social Security Act

C. Workers’ compensation

D. Employee Retirement Income Security
Act
.jpg”>

27)
Plans
are known as _____ when the employees share in the cost of the premiums A.
share-based

B.
contributory C. distributive

D. peer participating

28) Which type of justice refers to the
quality of interpersonal treatment that employees receive in their everyday
work?
.jpg”>

A. Interactional

B. Informational

C. Distributive

D. Blind
.jpg”>

29)
Procedural justice affects citizenship behaviors by influencing employees’
perceptions of _____, the extent to which the organization values employees
general contributions and cares for their well being.

A. due process

B. management accessibility

C. indirect compensation

D. organizational support
.jpg”>

30) When companies discover they can
communicate better with their customers through employees who are similar to
their customers, those companies then realize they have increased their _____
diversity.

A. primary

B. secondary

C. internal

D. external
.jpg”>

1) Distrust, disrespect, and animosity
pertain to which component of indirect costs associated with mismanaged
organizational stress?A. Quality of work relations B. Participation and membership C. Performance on the job D. Communication breakdowns .jpg”>2) Inventory shrinkages and accidents
pertain to which component of direct costs associated with mismanaged
organizational stress?A. Employee conflict B. Performance on the job C. Loss of vitality D. Communication breakdowns .jpg”>3) Thousands of equal-pay lawsuits
have been filed, predominantly by ___________since the Equal Pay Act of 1963 was
passedA. women pg 80 B. African Americans C. the elderly D. Americans with disabilities .jpg”>4) What
term refers to those actions appropriate to overcome the effects of past or
present policies, practices, or other barriers to equal employment opportunity?A. Reparation B. Emancipation C. Desegregation D. Affirmative action .jpg”>5) In the employment context,
_______________ can be viewed broadly as giving an unfair advantage or
disadvantage to the members of a particular group in comparison with the
members of other groupsA. ethnocentrism B. discrimination C. seniority system D. race norming .jpg”>6)
Thousands of equal-pay suits have been filed, predominantly by ___________
since the Equal Pay Act of 1963 was passedA. women B. African Americans C. the elderly D. Americans with disabilities 7) Which of the following observations
is correct?A. Diversity is problem focused, and
affirmative action is opportunity focused B. Diversity is government initiated, and
affirmative action is voluntary C. Diversity is proactive, and
affirmative action is reactive D. Diversity is quantitative, and
affirmative action is qualitative .jpg”>8) Which of the following would you
associate with managing diversity?A. Government initiated B. Assumes integration C. Internally focused D. Quantitative .jpg”>.jpg”>9) “To be the world’s best
quick-service restaurant” is an example of what? A. Organizational charter
B.
Standard operating procedure C.
Code of ethics D. Vision statement 10)
_________
is a job analysis method that lists tasks or behaviors and involves workers
rating each task or behavior in terms of whether or not it is performed. If the
task is performed, workers also rate the frequency, importance, level of
difficulty, and relationship to overall performance .jpg”>A. Job performance B. Structured questionnaires C. Interviews D. Critical incidents .jpg”>11) Recruitment begins by specifying
_____, which are the typical results of job analysis and workforce planning
activitiesA. human resource requirements B. strategic imperatives C. succession plans D. affirmative action candidates .jpg”>12) The step following recruitment is
_____, which is basically a rapid, rough selection processA. an orientation B. an initial screening C. a suspension .jpg”>D. a workforce
plan13)
During the _____ stage, it is most important to select the managers who can
develop stable management systems to preserve the gains achieved during the
embryonic stageA. mature B. high-growth C. aging D. embryonic .jpg”>14)
Increasing an individual’s employability outside the company simultaneously
increases his or her job security and desire to stay with the current employer.
What is this known as?A. Training paradox B. Pygmalion effect C. Distributed practice D. Massed practice .jpg”>15) Which is a characteristic of the most
effective training practices? A. Training starts at the bottom of the
organization B. Training is part of the corporate
culture C.
Training is evaluated by checking participant reactions D. Little time is spent
assessing training needs 16) Which analysis is helpful in
determining the special needs of a particular group, such as older workers,
women, or managers at different levels? .jpg”>A. Individual B. Operations C. Demographic D. Organization .jpg”>17) Providing adequate resources to
get a job done right and on time, and paying careful attention to selecting
employees, are parts ofA. employee welfare B. grievance management C. performance appraisal D. performance facilitation .jpg”>18) This can be thought of as a
compass that indicates a person’s actual direction as well as a person’s
desired direction.A. Management by objectives B. Forced distribution C. Central tendency D. Performance management .jpg”>19) What
would you call a meeting that is typically done once a year to identify and
discuss job-relevant strengths and weaknesses of individuals or work teams?A. performance appraisal B. performance facilitation C. performance encouragement D. performance standard .jpg”>20) When managing careers, what should
organizations do?A. Plan for shorter employment
relationships B. Focus primarily on employee needs and
aspirations .jpg”>C. Allow employees to structure work
assignments D. Focus on and recognize career stages
that employees go through .jpg”>Career pathsrepresent logical and
possible sequences of positions thatcould
be held, based on an analysis of what people actually do in an organization.91Career
paths should21) A sequence of positions occupied
by a person during the course of a lifetime is characteristic of what type of
career?A. Subjective B. Objective C. Specific D. General .jpg”>22) In the
new world of career management, the primary goal is to provide which of the
following for employees?A. Rising aspirations B. Executive ranking C. Psychological success D. Time off when they need it .jpg”>23) At a broad level, _____ includes
anything an employee values and desires that an employer is able and willing to
offer in exchange for employee contributionsA. a competency-based pay system B. an employee stock ownership plan C. an organizational reward system D. a merit-pay method .jpg”>24) This benefit, tied mostly to
profitability and promising better job security, but not guaranteeing it, is at
the center of the evolving bonus systemA. Contribution-based pay B. Competency-based pay C. Skill-based pay D. Flexible pay .jpg”>25) Financial rewards include direct
payments plus indirect payments in the form of what?A. Individual equity B. Corporate compensation C. Spot awards D. Employee benefits .jpg”>26) Which law offers full coverage for
retirees, dependent survivors, and disabled persons insured by 40 quarters of
payroll taxes on their past earnings or earnings of heads of households?A. Federal Unemployment Tax Act B. Social Security Act C. Workers’ compensation D. Employee Retirement Income Security
Act .jpg”>27)
Plans
are known as _____ when the employees share in the cost of the premiums A.
share-based B.
contributory C. distributive D. peer participating 28) Which type of justice refers to the
quality of interpersonal treatment that employees receive in their everyday
work? .jpg”>A. Interactional B. Informational C. Distributive D. Blind .jpg”>29)
Procedural justice affects citizenship behaviors by influencing employees’
perceptions of _____, the extent to which the organization values employees
general contributions and cares for their well being.A. due process B. management accessibility C. indirect compensation D. organizational support .jpg”>30) When companies discover they can
communicate better with their customers through employees who are similar to
their customers, those companies then realize they have increased their _____
diversity.A. primary B. secondary C. internal D. external .jpg”>