1. An
__________ is any characteristic or capability that puts the organization at a
competitive disadvantage.

A. external threat

B. internal threat

C. environmental weakness

D. organizational weakness

2. The firms __________ describe(s) where the organization
is headed.

A. vision

B. values or guiding principles

C. strategy

3. The firms __________ define(s) the firms reason for
existence.

A. mission

B. values or guiding principles

C. strategy

4. In order to survive in a globally competitive
environment, organizations must adopt a __________ strategy that gives them a
sustainable competitive advantage.

A. narrow

B. specialized

C. broad

D. specific

5. The __________ consists of the specific tactics,
projects, and activities for achieving broad strategic objectives.

A. action plan

B. strategic plan

C. SWOT analysis

D. business model

6. A __________ is something an organization does so well it
can be viewed as a competitive advantage.

A. quality standard

B. vision

C. differentiation strategy

D. core competency

7. The concepts of trust, integrity, and __________ are part
of the value system of total quality.

A. morality

B. responsibility

C. vision

D. legality

8. Before beginning the planning process, an organization
should:

A. establish a corporate vision.

B. conduct a SWOT analysis.

C. identify the organizations mission.

D. establish a strategy planning team

9. From a __________ perspective, resources are wasted
unless they contribute to success in the marketplace, and the more direct the
contribution, the better.

A. global economic

B. customer service

C. strategic managers

D. world-class manufacturing

10. __________ is a balanced approach for organizations to
address economic, social, and environmental issues in a way that aims to
benefit people, communities, and society.

A. Best-ratio ethics

B. Corporate social responsibility

C. Full-potential ethics

D. The balanced scorecard

11. When handling an ethical dilemma, managers should select
the option that will most likely:

A. pass the various ethics tests.

B. build strength in the organization.

C. set the best example for employees.

D. None of the above

12. Managers can play a role in promoting ethical behavior
on the job by:

A. maintaining sound financial standards.

B. implementing total quality.

C. ensuring customer satisfaction.

D. developing written ethics guidelines.

13. When providing ethics training, it is important to:

A. facilitate, dont preach.

B. stimulate discussion.

C. highlight practical applications.

D. All of the above are important

14. An organizations responsibilities for ensuring ethical
behavior include:

A. paying whistleblowers to speak up.

B. creating and ethical environment.

C. establishing in-house courts and juries.

D. refusing to talk to the media

15. Change that is __________ on employees will be resisted,
but change that is __________ by employees who are involved in and prepared for
it will be accepted and promoted.

A. Engendered; inflicted

B. Embraced; engendered

C. Engendered; embraced

D. Inflicted; engendered

16. Values that lead to ethical behavior include fairness,
honesty, truthfulness, and:

A. contribution.

B. self-development.

C. dependability.

D. quality performance.

17. Which of the following statements best describe the
acronym SWOT?

A. Specific, Witness, Opportunities, and Time.

B. Single, Weaknesses, Occasion, and Tactics.

C. Strengths, Weaknesses, Opportunities, and Threats

D. Strategies, Weaknesses, Objectives, and Tactics

18 .__________ refers to the values that are subscribed to
and fostered by society in general and by individuals within society.

A. Ethics

B. Maslows Hierarchy of Needs

C. Morality

D. Social responsibility

19. The firms __________ define(s) attitudes and policies
for all employees.

A. mission

B. vision

C. values or guiding principles

D. strategy

20. Which of the following statements is true concerning
strategies used to execute a strategic plan?

A. Organizations should communicate at all times.

B. Consult with only managers.

C. Adjust to administrative barriers.

D. Be flexible but do not improvise.1. An
__________ is any characteristic or capability that puts the organization at a
competitive disadvantage.A. external threat B. internal threat C. environmental weakness D. organizational weakness2. The firms __________ describe(s) where the organization
is headed.A. vision B. values or guiding principles C. strategy3. The firms __________ define(s) the firms reason for
existence.A. mission B. values or guiding principles C. strategy4. In order to survive in a globally competitive
environment, organizations must adopt a __________ strategy that gives them a
sustainable competitive advantage.A. narrow B. specialized C. broad D. specific5. The __________ consists of the specific tactics,
projects, and activities for achieving broad strategic objectives.A. action plan B. strategic plan C. SWOT analysis D. business model6. A __________ is something an organization does so well it
can be viewed as a competitive advantage.A. quality standard B. vision C. differentiation strategy D. core competency7. The concepts of trust, integrity, and __________ are part
of the value system of total quality.A. morality B. responsibility C. vision D. legality8. Before beginning the planning process, an organization
should:A. establish a corporate vision. B. conduct a SWOT analysis. C. identify the organizations mission. D. establish a strategy planning team9. From a __________ perspective, resources are wasted
unless they contribute to success in the marketplace, and the more direct the
contribution, the better.A. global economic B. customer service C. strategic managers D. world-class manufacturing10. __________ is a balanced approach for organizations to
address economic, social, and environmental issues in a way that aims to
benefit people, communities, and society.A. Best-ratio ethics B. Corporate social responsibility C. Full-potential ethics D. The balanced scorecard11. When handling an ethical dilemma, managers should select
the option that will most likely:A. pass the various ethics tests. B. build strength in the organization. C. set the best example for employees. D. None of the above12. Managers can play a role in promoting ethical behavior
on the job by:A. maintaining sound financial standards. B. implementing total quality. C. ensuring customer satisfaction. D. developing written ethics guidelines.13. When providing ethics training, it is important to:A. facilitate, dont preach. B. stimulate discussion. C. highlight practical applications. D. All of the above are important14. An organizations responsibilities for ensuring ethical
behavior include:A. paying whistleblowers to speak up. B. creating and ethical environment. C. establishing in-house courts and juries. D. refusing to talk to the media15. Change that is __________ on employees will be resisted,
but change that is __________ by employees who are involved in and prepared for
it will be accepted and promoted.A. Engendered; inflicted B. Embraced; engendered C. Engendered; embraced D. Inflicted; engendered16. Values that lead to ethical behavior include fairness,
honesty, truthfulness, and:A. contribution. B. self-development. C. dependability. D. quality performance.17. Which of the following statements best describe the
acronym SWOT?A. Specific, Witness, Opportunities, and Time. B. Single, Weaknesses, Occasion, and Tactics. C. Strengths, Weaknesses, Opportunities, and Threats D. Strategies, Weaknesses, Objectives, and Tactics18 .__________ refers to the values that are subscribed to
and fostered by society in general and by individuals within society.A. Ethics B. Maslows Hierarchy of Needs C. Morality D. Social responsibility19. The firms __________ define(s) attitudes and policies
for all employees.A. mission B. vision C. values or guiding principles D. strategy20. Which of the following statements is true concerning
strategies used to execute a strategic plan?A. Organizations should communicate at all times. B. Consult with only managers. C. Adjust to administrative barriers. D. Be flexible but do not improvise.