Purpose: Reply to two emails frequently sent by customers, focusing on the following points: a. Reply in a formal business English style, examine English grammar, expression fluency, and sense of customer service b. There is no need to consider whether the reply content is accurate, just follow your own understanding of the reply Customer Service Associate ??? ??? ??? ??? ??????????????????? Hello, I need more diamonds to get chips to run my club. I don’t want to buy anymore until you send me what you owe to prevent further backlog. I think it’s poor execution on your team to not get this resolved after three days or at least send me the diamond while you are investigating. I have been spending a lot of money on your app and am very disappointed. Please resolve this now so I can spend more money on your app. Thank you ???????????? There is a glitch in the software when using an iPhone (7plus 11.3 version). When switching back and forth between the app and other apps it freezes, crashes and boots you out. Thank you, Amanda Smith P3one@sbcglobal.net ???????????? Job Description Product Support Company Button Tech UK Limited Location London Department Product Support Team Line Manager Head of Product Support Contract Type Permanent with 6 months’ probation period Confidentiality: Button Tech UK limited uses applicants’ data only for recruitment purposes. About Button Tech: Button Tech UK Limited is an information technology consultancy based in the City of London. We provide online services including, marketing, events management, payments processing and customer service operations to our clients worldwide. We specialize in the online gaming industry with a focus on poker. Role Summary: The Product Support’s responsibilities include completing all assigned tasks, which may include, performing duties in different departments, gaining knowledge of operations, attending meetings and workshops, providing support and suggestions for improvement, updating records, and preparing documentation. To be successful as a product support, you should have superb attention to detail and be able to promptly identify problems. Ideal candidates will have good command of written and verbal English, problem-solving, and interpersonal skills. What will your role be: ? Provide our customers with product functions, business models and personalized support. ? Monitor the operation and generate reports every week. ? Organize and analyze operational data to provide recommendations for its subsequent operations. ? Respond to other demands in time and provide optimized feedback to the clients. ? Provide back-office and data support to various regions of the world. ? Complete all assigned tasks and assisting with day-to-day operations. ? Participate in meetings, workshops, and other learning opportunities. ? Observe and learn from experienced staff members. ? Gain knowledge of Company policies, protocols, and processes. ? Liaise with Managers, Supervisors, and other senior staff. ? Fulfill any requirements and meeting goals set out at the start of the traineeship. What an ideal candidate means to us: ? Business proficient level of written and verbal English and Mandarin; ? Eligible to work in the UK?no visa sponsorship needed?; ? Excellent coordination and interpersonal skills; ? Bachelor degree or above, strong learning ability; ? Solid Microsoft Office software skills; ? Ability to do multi-task and work under pressure and to maintain a professional attitude with employees, ability to adapt to change. Why work with us: ? The founding team is a game enthusiast with many years of experience in the online gaming industry; ? We have a people centric culture; we encourage people with creative mindset to develop new project with fully support by the company; ? We are generous in rewarding performance. We will offer you: ? Competitive salary package; ? 20-days annual leave; ? Year-end bonus: Up to 30% of annual salary ? Team buildings, parties and global travel, etc.; ? Many other internal benefits programs. Dear Sir/Madam, Thank you for taking the time to bring your concerns to our attention. I am sorry to learn of your experience. We try to make the user experience easy and enjoyable, and we manage our app to a very high standard. I can assure that this is not the level of service we would wish for our users. Regarding your concern, an investigation has been undertaken, and it normally takes 3-5 working days. Unfortunately, company policy clearly states that the diamonds cannot be released until the completion of the investigation. An appropriate solution will be implemented immediately once the issue is resolved. We welcome all feedback as this provides us with valuable insight into our services from the perspective of the users and can inform service improvement, as it has done in this case. Once again, I apologize for any inconvenience this may have caused. Please do not hesitate to contact us if we can provide further assistance. Thank you for choosing our app. Yours faithfully, Purchase answer to see full attachment Explanation & Answer: 500 Words Email Reply Tags: English Grammar formal business Customer Service Associate expression fluency Business comunnication Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with our company’shonor code & terms of service.
