Unit 9 Final Project: Ineffective MeetingsInstructions Summary: Click on the Rubric icon for full details.Have you ever been in a marathon meeting that never succeeds in addressing the agenda items? 3M conducted a study of over three thousand people where the topic of unproductive meetings was covered and found that it was the second most important reason why most dislike meetings (Lumsden et al., 2010, p. 318).Take some time to read the Chapter 13 Box 13.3, Lousy Meetings, article. Then read the scenario and based on what you have learned and Chapter 12 regarding conflict management and complete your Final Assignment.Due in Unit 9Have you ever been in a marathon meeting that never succeeds
in addressing the agenda items? 3M conducted a study of over three thousand
people where the topic of unproductive meetings was covered and found that it
was the second most important reason why most dislike meetings (Lumsden et al.,
2010, p. 318).Take some time to read the Chapter 13 Box 13.3, Lousy
Meetings, article. Then read the scenario to complete your Final Assignment.Meeting at JJB Company, an industrial products company
located in Minneapolis, Minnesota (U.S.)Participants:Kerry ONeil: V. P. Human ResourcesJerry Redding: Manager of Customer Care Julio Cheung:
Industrial Products Manager Stephanie Eichner: Marketing Manager Seeli Arnot:
Industrial Sales ManagerClio Vanutti: Customer Representative (Call Center) Barbara
Nordstrom: Customer AccountsAaron Penopolous: Media Relations SpecialistDr. Curran Schmidt: V.P. International Labs DivisionKerry (Leader- V.P. Human Resources): First, I want to
welcome you and thank you for your willingness to help us resolve this problem
on such short notice. As most of you know, this is our current situation:In March we launched a new product, Silver Moon laundry
detergent (a powder), into the global market.By April, we were inundated with complaints to our
international call center. Customers were saying that their clothes were not
coming out clean. Then, to complicate matters further, customers were saying
that their customers children were seeing some rashes after they played in their
clothes that had been washed in this detergent. From what we know now, it has
been determined that these rashes are nothing serious but a small reaction to
some ingredient in the detergent.Clio here was the first to detect the pattern and called
Jerry, her Supervisor, to let him know there was a huge problem. The only
statement issued by the company thus far, by Aarons team, has been that the
company is investigating the situation and will issue further statements as
information becomes available.We have two major tasks ahead of us: First, we must address
what immediate action the company will take and secondly, what long-term
changes and adjustments should be made to resolve this situation? Today we will
direct ourselves to addressing the first priority; how should the company
respond?Meeting Dialogue:Aaron-Media Relations (leaning into the conference table): I
will need to create a press release about this and before it is published, it
will have to be run through Legal.Stephanie-Marketing (rolled her chair back from the table
tilted with her arms crossed): Aaron, wait a minute. I need to work with you on
this because this is one of my products.Barbara-Customer Accounts (in a very worried voice): I
really need a concrete answer I can provide for my customers. My customers are
already calling me on my cell phone and are threatening to leave for another
competitors product.Jerry-Customer Care (using his arms and hands to calm
Barbara down and speaking softly): Barbara, it will be okay, we will get
through this.Clio-Customer Representative (Looks over worriedly at her
boss Jerry as she sinks down into her seat)Seeli-Industrial Sales (eyes popping out in surprise): Why
was I not notified of this back in April? It is almost the end of May. No
wonder some of my customers are not returning my phone calls.Kerry-V.P. HR (standing in front of the team waiving his
hands): Whoa, wait, wait, we all need to calm down. We need to respond to the
press, our stockholders and shareholders as soon as we can.Julio-Industrial Products (waiting patiently to speak and
sighs before he is given the floor): But dont we have to have a plan in place
to discover what the real issue is and how we are going to resolve it? How can
we put a statement out there if we do not have a tactical plan?Dr. Schmidt-V.P. Industrial Labs (stands up to grab the
attention of all in the room): Folks, we need to come up with a plan to analyze
the issue in order to come to resolution. How can we only speak to the issue
and not the resolution via a press release or a press conference?Stephanie-Marketing (rolling her eyes and looking at Dr.
Schmidt): Have you all got some answers to this since it all started with the
lab?Checklist: Your job is to: Analyze
the dialogue that transpires here and determine the communication style for
each character as evidenced by the verbal and non-verbal communications. Determine
what miscommunication took place and why. At what
points was progress on the goal of the meeting subverted? Explain
how they could have stayed on track using your previous experience in your team
activity in Units 2 through 4. How was
leadership evident in the conduct of this meeting or could something more have
been done to make it more effective?Detail your response in a minimum of three pages in APA
format. Percent KaplanPossible Score for This Assignment 100 100Content per checklists: Percent
Possible Points Possible Points EarnedAnswer provides correct and complete information: 50%Analyze the dialogue/ determine the communication style for
each character as evidenced by the verbal and non-verbal communications. 10Determine what miscommunication took place and why. 10At what points was progress on the goal of the meeting
subverted? Explain how they could have
stayed on track using your previous experience in your team activity in Units 2
through 4 and this weeks reading. 10How was leadership evident in the conduct of this meeting or
could something more have been done to make it more effective 10Discuss how conflict management strategies might be applied
here (CH. 12). 10Analysis and Critical Thinking 30% 30Writing, Spelling, and grammar 20% 20 100% 100Your total Score:Reference:
Lumsden, G., Lumsden, D., & Weithoff. (2010).
Communicating in groups and teams: Sharing leadership. (5th ed.). Boston, MA:
Wadsworth, Cengage Learning.Unit 9 Final Project: Ineffective MeetingsInstructions Summary: Click on the Rubric icon for full details.Have you ever been in a marathon meeting that never succeeds in addressing the agenda items? 3M conducted a study of over three thousand people where the topic of unproductive meetings was covered and found that it was the second most important reason why most dislike meetings (Lumsden et al., 2010, p. 318).Take some time to read the Chapter 13 Box 13.3, Lousy Meetings, article. Then read the scenario and based on what you have learned and Chapter 12 regarding conflict management and complete your Final Assignment.Due in Unit 9Have you ever been in a marathon meeting that never succeeds
in addressing the agenda items? 3M conducted a study of over three thousand
people where the topic of unproductive meetings was covered and found that it
was the second most important reason why most dislike meetings (Lumsden et al.,
2010, p. 318).Take some time to read the Chapter 13 Box 13.3, Lousy
Meetings, article. Then read the scenario to complete your Final Assignment.Meeting at JJB Company, an industrial products company
located in Minneapolis, Minnesota (U.S.)Participants:Kerry ONeil: V. P. Human ResourcesJerry Redding: Manager of Customer Care Julio Cheung:
Industrial Products Manager Stephanie Eichner: Marketing Manager Seeli Arnot:
Industrial Sales ManagerClio Vanutti: Customer Representative (Call Center) Barbara
Nordstrom: Customer AccountsAaron Penopolous: Media Relations SpecialistDr. Curran Schmidt: V.P. International Labs DivisionKerry (Leader- V.P. Human Resources): First, I want to
welcome you and thank you for your willingness to help us resolve this problem
on such short notice. As most of you know, this is our current situation:In March we launched a new product, Silver Moon laundry
detergent (a powder), into the global market.By April, we were inundated with complaints to our
international call center. Customers were saying that their clothes were not
coming out clean. Then, to complicate matters further, customers were saying
that their customers children were seeing some rashes after they played in their
clothes that had been washed in this detergent. From what we know now, it has
been determined that these rashes are nothing serious but a small reaction to
some ingredient in the detergent.Clio here was the first to detect the pattern and called
Jerry, her Supervisor, to let him know there was a huge problem. The only
statement issued by the company thus far, by Aarons team, has been that the
company is investigating the situation and will issue further statements as
information becomes available.We have two major tasks ahead of us: First, we must address
what immediate action the company will take and secondly, what long-term
changes and adjustments should be made to resolve this situation? Today we will
direct ourselves to addressing the first priority; how should the company
respond?Meeting Dialogue:Aaron-Media Relations (leaning into the conference table): I
will need to create a press release about this and before it is published, it
will have to be run through Legal.Stephanie-Marketing (rolled her chair back from the table
tilted with her arms crossed): Aaron, wait a minute. I need to work with you on
this because this is one of my products.Barbara-Customer Accounts (in a very worried voice): I
really need a concrete answer I can provide for my customers. My customers are
already calling me on my cell phone and are threatening to leave for another
competitors product.Jerry-Customer Care (using his arms and hands to calm
Barbara down and speaking softly): Barbara, it will be okay, we will get
through this.Clio-Customer Representative (Looks over worriedly at her
boss Jerry as she sinks down into her seat)Seeli-Industrial Sales (eyes popping out in surprise): Why
was I not notified of this back in April? It is almost the end of May. No
wonder some of my customers are not returning my phone calls.Kerry-V.P. HR (standing in front of the team waiving his
hands): Whoa, wait, wait, we all need to calm down. We need to respond to the
press, our stockholders and shareholders as soon as we can.Julio-Industrial Products (waiting patiently to speak and
sighs before he is given the floor): But dont we have to have a plan in place
to discover what the real issue is and how we are going to resolve it? How can
we put a statement out there if we do not have a tactical plan?Dr. Schmidt-V.P. Industrial Labs (stands up to grab the
attention of all in the room): Folks, we need to come up with a plan to analyze
the issue in order to come to resolution. How can we only speak to the issue
and not the resolution via a press release or a press conference?Stephanie-Marketing (rolling her eyes and looking at Dr.
Schmidt): Have you all got some answers to this since it all started with the
lab?Checklist: Your job is to: Analyze
the dialogue that transpires here and determine the communication style for
each character as evidenced by the verbal and non-verbal communications. Determine
what miscommunication took place and why. At what
points was progress on the goal of the meeting subverted? Explain
how they could have stayed on track using your previous experience in your team
activity in Units 2 through 4. How was
leadership evident in the conduct of this meeting or could something more have
been done to make it more effective?Detail your response in a minimum of three pages in APA
format. Percent KaplanPossible Score for This Assignment 100 100Content per checklists: Percent
Possible Points Possible Points EarnedAnswer provides correct and complete information: 50%Analyze the dialogue/ determine the communication style for
each character as evidenced by the verbal and non-verbal communications. 10Determine what miscommunication took place and why. 10At what points was progress on the goal of the meeting
subverted? Explain how they could have
stayed on track using your previous experience in your team activity in Units 2
through 4 and this weeks reading. 10How was leadership evident in the conduct of this meeting or
could something more have been done to make it more effective 10Discuss how conflict management strategies might be applied
here (CH. 12). 10Analysis and Critical Thinking 30% 30Writing, Spelling, and grammar 20% 20 100% 100Your total Score:Reference:
Lumsden, G., Lumsden, D., & Weithoff. (2010).
Communicating in groups and teams: Sharing leadership. (5th ed.). Boston, MA:
Wadsworth, Cengage Learning.
