ssignment 3 is a take-home analysis of one case study. We will provide you with three case studies to download and read through, however you need only analyse and write about one case for your assignment.

Each case study requires an analysis around a central issue, which should be a key “service operations challenge”, or “service operations gap”, you identify in the case study. You should read the case, identify a significant service challenge from what is described, and then proceed to analyse and resolve it. We will list the central operations principles to explore for each case study for you, however the analysis will ultimately be up to you. We do encourage your analysis to both include, and also go beyond the central principles we identify. Your assignment analysis should be no more than 1,500 words (excluding bibliography).

The case studies and questions provide an opportunity to discuss course concepts, with each case study providing the context for your analysis. Your analysis should: a. demonstrate your understanding of course concepts, and b. clearly show that you have read the case and understand the issues (from an operations perspective), and c. can address and generalise solutions to the issues of the case to other industries and operations problems.